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Customer Service Representative Chat Support Jobs in California

California University Prep School

Chat Agent

Fresno, CA · On-site

$15 - $19.50/hr

Previous customer service or chat support experience is a plus but not required. * Strong problem ... solving skills and the ability to think quickly and logically. * Proficiency in using computers and ...

Post

Customer Service Representative

San Diego, CA · On-site

$17 - $23/hr

We are seeking a friendly, organized, and professional Customer Service Representative to join our ... Respond to customer inquiries via phone, email, and chat * Resolve customer issues in a timely and ...

HOLLIDAY ROCK

Customer Service Representative

Carlsbad, CA · On-site

$16.50 - $22.50/hr

Essential Functions of the Position: • Respond to customer inquiries via phone, email, or chat ... Skills and Knowledge: • Proven experience in customer support or as a Client Service ...

HOLLIDAY ROCK

Customer Service Representative

Upland, CA · On-site

$16 - $22/hr

Essential Functions of the Position: • Respond to customer inquiries via phone, email, or chat ... Skills and Knowledge: • Proven experience in customer support or as a Client Service ...

LITHIA

Customer Service Rep

Sacramento, CA · On-site

$18/hr

Customer Service Rep Pay: $18.00 Hourly Schedule: Full Time - Tuesday - Saturday: 9:30am - 6:00pm ... Experience assisting customers through chat and email support. * Prioritize multiple tasks while ...

PC Quick Fix

Customer Service Representative

Anaheim, CA · On-site

$18 - $24/hr

As a Customer Service Representative, you will be responsible for providing exceptional service to ... Communicate with customers via phone, email, and chat to provide assistance and resolve inquiries

TCWGlobal

Customer Service Representative

Carlsbad, CA · On-site +1

$21.63 - $23.56/hr

Customer Service Representative - E-Commerce | $21.63 - $23.56/hr Pay Rate: $21.63 - $23.56/hr ... You'll serve as an important voice of the customer, supporting consumers across email, phone, chat ...

TCWGlobal

Customer Service Representative

Carlsbad, CA · On-site

$21.63 - $23.56/hr

Customer Service Representative - E-Commerce | $21.63 - $23.56/hr Pay Rate: $21.63 - $23.56/hr ... You'll serve as an important voice of the customer, supporting consumers across email, phone, chat ...

TCWGlobal

Customer Service Representative

Carlsbad, CA · On-site

$21.63 - $23.56/hr

Customer Service Representative - E-Commerce | $21.63 - $23.56/hr Pay Rate: $21.63 - $23.56/hr ... You'll serve as an important voice of the customer, supporting consumers across email, phone, chat ...

TCWGlobal

Customer Service Representative

Carlsbad, CA · On-site +1

$21.63 - $23.56/hr

Customer Service Representative - E-Commerce | $21.63 - $23.56/hr Pay Rate: $21.63 - $23.56/hr ... You'll serve as an important voice of the customer, supporting consumers across email, phone, chat ...

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Showing results 21-40

All JobsCustomer Service Representative Chat Support JobsCustomer Service Representative Chat Support Jobs in California

Customer Service Representative Chat Support information

See California salary details

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$26

How much do customer service representative chat support jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for customer service representative chat support in California is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What is a customer service representative chat support?

Customer Service Representative Chat Support professionals assist customers by answering their questions, resolving issues, and providing information through online chat platforms. They interact with customers in real time, typically via a website or mobile app, to help with product inquiries, order tracking, troubleshooting, and general support. This role requires strong communication skills, patience, and the ability to multitask efficiently. Chat support representatives often handle multiple conversations at once and document each interaction to ensure quality service.

What are the key skills and qualifications needed to thrive as a customer service representative chat support?

To thrive as a Customer Service Representative Chat Support, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat systems, and ticketing platforms is essential. Patience, active listening, and the ability to multitask help professionals stand out in delivering efficient and empathetic support. These skills ensure customer satisfaction, quick resolution of issues, and a positive brand reputation in digital support environments.

What are the biggest challenges faced by customer service representative chat support agents, and how can they be managed?

One of the major challenges for Customer Service Representative Chat Support agents is handling multiple chat conversations simultaneously while maintaining high-quality and accurate responses. Time management and multitasking skills are essential, as is the ability to quickly navigate resources and knowledge bases to resolve customer issues efficiently. Additionally, managing difficult or frustrated customers via text can be demanding, requiring strong written communication and empathy. Many companies provide robust training and support systems to help agents succeed in these situations.

What is the difference between Customer Service Representative Chat Support vs Customer Service Representative Phone Support?

AspectCustomer Service Representative Chat SupportCustomer Service Representative Phone Support
Work EnvironmentOnline chat platforms, remote or office-basedPhone calls, remote or office-based
Required SkillsTyping speed, written communication, multitaskingVerbal communication, active listening
Common CertificationsCustomer service certifications, computer proficiencyCustomer service certifications, communication skills
Industry UsageRetail, tech support, e-commerceTelecommunications, retail, service industries

Both roles involve assisting customers, but Chat Support focuses on written communication via online platforms, while Phone Support relies on verbal interaction. The choice depends on your communication strengths and preferred work environment.

How do you become a customer service representative chat support?

To become a customer service representative chat support, candidates typically need a high school diploma or equivalent, strong communication skills, and experience with computer and chat software. Many employers also look for prior customer service experience and the ability to handle multiple chats simultaneously. Training is often provided on company-specific tools and protocols.

How much do customer service representatives chat support get paid?

Customer Service Representatives in chat support roles typically earn between $12 and $20 per hour, depending on experience, location, and the company. Entry-level positions may pay closer to the lower end, while experienced agents or those with specialized skills can earn higher wages, often supplemented with benefits and performance incentives.

What are popular job titles related to Customer Service Representative Chat Support jobs in California?

For Customer Service Representative Chat Support jobs in California, the most frequently searched job titles are:

What job categories do people searching Customer Service Representative Chat Support jobs in California look for?

The top searched job categories for Customer Service Representative Chat Support jobs in California are:

Customer Service Representative Chat Support jobs near you
Infographic showing various Customer Service Representative Chat Support job openings in California as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 23% Part Time, and 6% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $38,586 per year, or $18.6 per hour.

Customer Service Representative

Arsenault Inc

Los Angeles, CA • On-site

$17.25 - $23.50/hr

Full-time

Re-posted 13 days ago

Job description

Job Description

A Customer Service Representative ideally would have startup experience who embraces versatilities and a fast-paced working environment. This person must be able to multitask, be adaptive to business needs, have very positive energy, be collaborative, and be customer-centric.

Responsibilities

  • Respond to all inbound inquiries (phone, email, and chat) from applicants with effective communication and problem solving skills.
  • Provide technical assistance to applicants allowing them to complete their applications.
  • Navigate a computerized system for responding and/or troubleshooting to applicants questions.
  • Must have excellent verbal and written communication and problem-solving skills, as well as being comfortable with multi-tasking, as needed.
  • Strong interpersonal skills, verbal and written communication skills, and most importantly the ability to empathise with applicants.
  • Become and remain knowledgeable about all FORWARD application programs to provide excellent applicant support
  • Identify inefficiencies in workflows and suggest solutions.

Qualifications

  • 2+ years of customer service experience, effective communication skills both orally and in writing
  • You are technically savvy and able to learn new systems and processes quickly
  • Strong ability to work well with people from varied cultural, socioeconomic, educational, and experiential backgrounds
  • Demonstrated ability to work independently and to adapt quickly to new challenges
  • Ability to work with a high volume of activity (phone, email, and chat)
  • Bilingual abilities preferred; English/Chinese (Mandarin)/Spanish
  • High level of organization and attention to detail
  • 6 am-3 pm schedule preferred
  • Have U.S. work authorization

Additional Information

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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