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Customer Service Representative Chat Support Jobs in California

Aviso, LLC

Customer Service Rep

Fremont, CA · On-site

$27.85/hr

High-Volume Inbound Support: Manage incoming customer calls regarding commercial orders, pricing ... Respond promptly to customer inquiries via phone, email, and live chat throughout the day. * Cross ...

Docmagic

Customer Service Representative

Torrance, CA · On-site

$25 - $31/hr

Provide telephone, email, chat, and ticket-based support for customer questions regarding DocMagic products, services, and software workflows. * Navigate multiple applications, browser windows ...

DocMagic

Customer Service Representative

Torrance, CA · On-site

$25 - $31/hr

Provide telephone, email, chat, and ticket-based support for customer questions regarding DocMagic products, services, and software workflows. * Navigate multiple applications, browser windows ...

DocMagic

Customer Service Representative

Torrance, CA · On-site

$25/hr

Provide telephone, email, chat, and ticket-based support for customer questions regarding DocMagic products, services, and software workflows. * Navigate multiple applications, browser windows ...

Ampcus Inc

Customer Service Rep

San Rafael, CA · On-site

$17.75 - $24.25/hr

Contract to hire Responds to customer inquiries via telephone, email, SMS and Chat to provide ... Customer Service Rep Locations: 2350 Kerner Blvd., #300, San Rafael, CA-- 94901 Duration: Contract ...

LHH US

Customer Service Representative

San Diego, CA · On-site

$22/hr

Bilingual Customer Service Representative LHH has partnered with a dynamic and growing financial ... Handle inquiries, resolve issues, and provide support via phone, email, and chat * Assist clients ...

LHH US

Customer Service Representative

San Diego, CA

$22/hr

Bilingual Customer Service Representative LHH has partnered with a dynamic and growing financial ... Handle inquiries, resolve issues, and provide support via phone, email, and chat * Assist clients ...

TEKsystems

Email Customer Service Reps

San Mateo, CA · Remote

$16/hr

This role is 90% email customer service and 10% chat. This team will specifically supporting Canada. JOB DUTIES • Daily: • Review support requests and clarify customer complaints. • Determine ...

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

CSR / Customer Service Rep Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / Customer Service Representative positions to handle client calls regarding their plumbing needs ...

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

CSR / Customer Service Rep Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / Customer Service Representative positions to handle client calls regarding their plumbing needs ...

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / Customer Service Representative positions to handle client calls regarding their plumbing needs, discuss them with the ...

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All JobsCustomer Service Representative Chat Support JobsCustomer Service Representative Chat Support Jobs in California

Customer Service Representative Chat Support information

See California salary details

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How much do customer service representative chat support jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer service representative chat support in California is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What is a customer service representative chat support?

Customer Service Representative Chat Support professionals assist customers by answering their questions, resolving issues, and providing information through online chat platforms. They interact with customers in real time, typically via a website or mobile app, to help with product inquiries, order tracking, troubleshooting, and general support. This role requires strong communication skills, patience, and the ability to multitask efficiently. Chat support representatives often handle multiple conversations at once and document each interaction to ensure quality service.

What are the key skills and qualifications needed to thrive as a customer service representative chat support?

To thrive as a Customer Service Representative Chat Support, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat systems, and ticketing platforms is essential. Patience, active listening, and the ability to multitask help professionals stand out in delivering efficient and empathetic support. These skills ensure customer satisfaction, quick resolution of issues, and a positive brand reputation in digital support environments.

What are the biggest challenges faced by customer service representative chat support agents, and how can they be managed?

One of the major challenges for Customer Service Representative Chat Support agents is handling multiple chat conversations simultaneously while maintaining high-quality and accurate responses. Time management and multitasking skills are essential, as is the ability to quickly navigate resources and knowledge bases to resolve customer issues efficiently. Additionally, managing difficult or frustrated customers via text can be demanding, requiring strong written communication and empathy. Many companies provide robust training and support systems to help agents succeed in these situations.

What is the difference between Customer Service Representative Chat Support vs Customer Service Representative Phone Support?

AspectCustomer Service Representative Chat SupportCustomer Service Representative Phone Support
Work EnvironmentOnline chat platforms, remote or office-basedPhone calls, remote or office-based
Required SkillsTyping speed, written communication, multitaskingVerbal communication, active listening
Common CertificationsCustomer service certifications, computer proficiencyCustomer service certifications, communication skills
Industry UsageRetail, tech support, e-commerceTelecommunications, retail, service industries

Both roles involve assisting customers, but Chat Support focuses on written communication via online platforms, while Phone Support relies on verbal interaction. The choice depends on your communication strengths and preferred work environment.

How do you become a customer service representative chat support?

To become a customer service representative chat support, candidates typically need a high school diploma or equivalent, strong communication skills, and experience with computer and chat software. Many employers also look for prior customer service experience and the ability to handle multiple chats simultaneously. Training is often provided on company-specific tools and protocols.

How much do customer service representatives chat support get paid?

Customer Service Representatives in chat support roles typically earn between $12 and $20 per hour, depending on experience, location, and the company. Entry-level positions may pay closer to the lower end, while experienced agents or those with specialized skills can earn higher wages, often supplemented with benefits and performance incentives.

What are popular job titles related to Customer Service Representative Chat Support jobs in California?

For Customer Service Representative Chat Support jobs in California, the most frequently searched job titles are:

What job categories do people searching Customer Service Representative Chat Support jobs in California look for?

The top searched job categories for Customer Service Representative Chat Support jobs in California are:

Customer Service Representative Chat Support jobs near you
Infographic showing various Customer Service Representative Chat Support job openings in California as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 23% Part Time, and 6% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $38,586 per year, or $18.6 per hour.

Customer Service Rep

Aviso, LLC

Fremont, CA • On-site

$27.85/hr

Full-time

Re-posted 20 days ago

Job description

Position Overview
We are seeking a reliable, detail-oriented Customer Service Representative to join our team in Pleasanton, CA. In this dynamic role, you will serve as the primary point of contact for clients placing concrete orders, working in tandem with our dispatch and shipping teams to ensure deliveries stay strictly on schedule.
This is a fast-paced, high-volume operational role that requires excellent communication skills, strong technical proficiency, and the ability to multitask across multiple logistics systems, phone lines, and digital messaging channels.
Key Responsibilities
  • High-Volume Inbound Support: Manage incoming customer calls regarding commercial orders, pricing, scheduling, and delivery status updates.
  • Order Management: Accurately enter, modify, and process customer orders while seamlessly navigating multiple software platforms simultaneously.
  • Logistics Tracking: Monitor live operational dashboards to track deliveries, fleet spacing, and order timing.
  • Omnichannel Communication: Respond promptly to customer inquiries via phone, email, and live chat throughout the day.
  • Cross-Functional Coordination: Partner with dispatchers and shipping personnel to keep orders on schedule and rapidly resolve field or delivery issues.
  • Documentation & Compliance: Maintain detailed, accurate documentation of customer interactions, order modifications, and regional ordering procedures.
Qualifications & Requirements
  • Experience: 2–3 years of recent customer service experience. Backgrounds in transportation, logistics, dispatch, construction, manufacturing, or industrial environments are highly preferred.
  • Technical Proficiency: Strong computer skills with the proven ability to navigate multiple programs and dual monitors simultaneously. Comfort typing accurately while actively speaking with clients is essential.
  • Adaptability: Exceptional multitasking, organizational, and time-management skills; ability to remain composed and focused under pressure in a fast-paced environment.
  • Communication: Strong verbal and written communication skills. Bilingual (English/Spanish) capabilities are a strong plus.
Professional Development & Onboarding
We believe in setting our team members up for long-term success. Our comprehensive onboarding and training program includes:
  • Side-by-side shadowing with senior representatives to learn our specific market workflows.
  • Hands-on system training across our proprietary logistics and order-entry software.
  • Interactive scenario training to build confidence before managing accounts independently.