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Customer Service Hospital Jobs in California (NOW HIRING)

Trinityhealth

$15.66 - $21.10/hr

The Hospital Customer Service Representative / Patient Concierge is the first point of contact for patients, families, and visitors in the hospital lobby and surgical waiting areas. This role ...

Trinity Health

$15.66 - $21.10/hr

The Hospital Customer Service Representative / Patient Concierge is the first point of contact for patients, families, and visitors in the hospital lobby and surgical waiting areas. This role ...

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All JobsCustomer Service Hospital JobsCustomer Service Hospital Jobs in California

Customer Service Hospital information

See California salary details

$9

$18

$26

How much do customer service hospital jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for customer service hospital in California is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What is a customer service hospital job?

Customer service hospital jobs involve assisting patients, visitors, and healthcare staff by providing information, resolving concerns, and ensuring a positive experience in a hospital setting. These roles may include answering questions about hospital services, handling patient admissions and discharges, and responding to complaints or requests. Customer service representatives in hospitals play a crucial role in maintaining clear communication and supporting both patient satisfaction and hospital operations.

What skills and qualifications are needed to work in customer service in a hospital?

To excel as a Customer Service Representative in a hospital, you need strong communication skills, knowledge of healthcare processes, and typically a high school diploma or equivalent. Familiarity with hospital information systems, electronic health record (EHR) software, and multi-line phone systems is often required. Compassion, patience, and problem-solving abilities help you provide exceptional service and support to patients and families during stressful times. These competencies are essential to ensure smooth patient experiences, accurate information flow, and a supportive hospital environment.

What challenges do customer service representatives face in a hospital, and how can they be managed?

Customer Service Representatives in hospitals often encounter challenges such as handling distressed or anxious patients, navigating complex healthcare systems, and maintaining clear communication between medical staff and families. Managing these challenges requires strong interpersonal skills, patience, and the ability to stay calm under pressure. Training in conflict resolution and knowledge of hospital processes can also help representatives provide timely, compassionate support while ensuring accurate information is relayed to patients and their families.

What is the difference between Customer Service Hospital vs Customer Service Call Center?

AspectCustomer Service HospitalCustomer Service Call Center
CredentialsHigh school diploma or equivalent; healthcare-specific trainingHigh school diploma or equivalent; general customer service training
Work EnvironmentHospitals, clinics, healthcare facilitiesCall centers, office settings
Industry UsageHealthcare industryVarious industries including retail, telecom, finance
Common Search/ComparisonCustomer Service Hospital vs Customer Service Call Center

Customer Service Hospital roles focus on assisting patients and healthcare providers within medical settings, requiring healthcare-specific knowledge. In contrast, Customer Service Call Center positions handle general customer inquiries across various industries, often in a call center environment. Both roles involve communication skills but differ significantly in industry context and required expertise.

How to become a customer service hospital representative?

To become a customer service hospital representative, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service or healthcare settings can be beneficial, and familiarity with hospital management software is often preferred. Some positions may require certification in healthcare customer service or related fields.

What are popular job titles related to Customer Service Hospital jobs in California?

For Customer Service Hospital jobs in California, the most frequently searched job titles are:

What job categories do people searching Customer Service Hospital jobs in California look for?

The top searched job categories for Customer Service Hospital jobs in California are:

What cities in California are hiring for Customer Service Hospital jobs?

Cities in California with the most Customer Service Hospital job openings:

Customer Service Hospital jobs near you
Infographic showing various Customer Service Hospital job openings in California as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $38,586 per year, or $18.6 per hour.

Hospital Customer Service

Trinityhealth

On-site

$15.66 - $21.10/hr

Full-time

Medical

Posted 9 days ago

Trinity Health rating

6.6

Company rating: 6.6 out of 10

Based on 354 frontline employees who took The Breakroom Quiz

572nd of 898 rated healthcare providers

Job description

Employment Type:Full timeShift:Day ShiftDescription:

Loyola Medicine, a member of Trinity Health, is a nationally ranked academic, quaternary care system based in Chicago's western suburbs. With its main campus at Loyola University Medical Center, Loyola Medicineis part of acomprehensivethree-hospital system includingLoyola University Medical Center,Gottlieb Memorial Hospital, andMacNeal Hospital.

Ifyou'repassionate about delivering exceptional care and making a difference in the lives of our communities, join the Loyola team and become Loyola Strong!

What you'll do:

The Hospital Customer Service Representative / Patient Concierge is the first point of contact for patients, families, and visitors in the hospital lobby and surgical waiting areas. This role delivers exceptional customer service by greeting visitors, answering questions, providing directions, and facilitating communication between families and clinical teams while maintaining patient privacy and confidentiality.

Key responsibilities include assisting with visitor management, providing patient status updates when appropriate, coordinating waiting room activities, and addressing concerns with professionalism and empathy. The representative helps create a welcoming environment, connects patients and families with support services, and resolves issues by partnering with departments such as Patient Relations, Social Work, Chaplain Services, and Security.

When serving as a Patient Concierge, this role provides wheelchair assistance and escorts patients and visitors throughout the hospital, including assistance entering and exiting vehicles or public transportation. The ideal candidate is compassionate, customer-focused, and skilled at creating a positive experience for all patients and visitors.

Shift:6:00am - 2:30pm Monday, Tuesday, Thursday, Friday and Sunday - Saturday's and Wednesday's Off- Site Rotation as needed to

What we offer:

  • Benefits from Day One

  • DailyPay! Work today/Get paid today

  • Tuition Reimbursement

  • Career Development

  • Referral Rewards

  • Strong Team Culture

  • Career Growth Opportunities

Whatyou'llneed for this job:

  • High School Diploma or Equivalent

  • 1-2 years ofpreviousjob-related experience

  • Strong verbal and written communication skills, with a commitment to providing exceptional customer service.

  • Ability to problem-solve by critically evaluating information and implementing effective solutions.

  • A proactive approach to quality improvement and operational efficiency.

  • Experience in a healthcare or similar customer service role is preferred.

Compensation

Pay Range:$15.66- $21.10 per hour

Actual compensation will fall within the rangebutmay vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.

Benefits:

ClickorcopyURLto your browserwww.trinity-health.org/sites/default/files/my-benefits/Health-and-Wellbeing/Compliance/Illinois-Transparency-Law/Trinity-Health-Summary-of-Benefits-Illinois-Job-Req-Discloser-Law.pdf

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

What Trinity Health employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Trinity Health

Sourced by ZipRecruiter

Trinity Health Ann Arbor is a 537 -bed teaching hospital located on 340 acre campus. Recognized by IBM Watson as a Top 100 Hospital and #1 Teaching Hospital, Trinity Health Ann Arbor has been a leading health care provider for more than 100 years. Trinity Health has received numerous local and national awards in recognition of our leadership, quality outcomes, and clinical excellence.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Livonia, MI, US

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