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Phone Customer Service Rep Jobs in Spokane, WA (NOW HIRING)

dbi

Customer Service Representative

Plaza, WA

$17.25 - $23.50/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers ... Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ...

LoanMax Title Loans

Customer Service Rep

Post Falls, ID · On-site

$16 - $17/hr

Customer Service Representative Northwest Title Loans 4005 Riverbend Ave Post Falls, ID 83854 Pay ... Key Responsibilities • Provide exceptional customer service in person and by phone • Explain ...

U-Haul

Customer Service Representative

Spokane, WA · On-site

$17.13 - $18/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Discounts on Apple products, Dell computers, cell phone plans, hotels, and more * 401(k) Savings ...

U-Haul

Customer Service Representative

Spokane, WA · On-site

$17.13 - $18/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Discounts on Apple products, Dell computers, cell phone plans, hotels, and more * 401(k) Savings ...

Bosch Group

Customer Service Representative

Post Falls, ID

$15.75 - $21.25/hr

The CSR plays a critical role in driving revenue and margin growth across residential and light commercial HVAC equipment and supply sales. This position partners closely with assigned House Accounts ...

U-Haul

Storage Customer Service Representative

Spokane, WA · On-site

$17.13 - $18/hr

Answer phone inquiries from active and prospective customers. * Show storage units, explain the ... Storage Customer Service Representative Minimum Qualifications: * Driver's license and the ability ...

dbi

Alterations Room Customer Service Representative

Plaza, WA · On-site

$17.25 - $23.50/hr

The Alterations Customer Service Representative (CSR) is a critical role for the successful ... Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ...

Lynden Door, Inc

Customer Service Rep

Spokane Valley, WA · On-site

$22 - $28/hr

Customer Service Representative: The building materials industry is a trade that offers long-term stability and career growth opportunities. Alliance Door Products is a community of caring and ...

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Phone Customer Service Rep information

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How much do phone customer service rep jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for phone customer service rep in Spokane, WA is $19.01, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $21.15 per hour, depending on experience, location, and employer.

What is a phone customer service rep?

Phone customer service representatives are professionals who assist customers over the phone by answering questions, resolving issues, and providing information about products or services. They act as the first point of contact for customers seeking help and are trained to handle inquiries, complaints, and technical support efficiently. Their goal is to ensure customer satisfaction by offering prompt and effective solutions, maintaining a positive attitude, and following company guidelines. These representatives often document interactions and escalate complex issues to higher-level support when needed.

What are the key skills and qualifications needed to thrive as a phone customer service rep?

To thrive as a Phone Customer Service Rep, you need strong verbal communication, active listening abilities, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and ticketing platforms is typically required. Patience, problem-solving skills, and a positive attitude are standout soft skills for handling diverse customer concerns. These skills ensure efficient resolution of issues, high customer satisfaction, and effective team collaboration in a fast-paced environment.

What are some common challenges faced by phone customer service reps, and how are they typically addressed?

Phone Customer Service Reps often encounter challenges such as handling high call volumes, managing difficult or upset callers, and quickly resolving a wide variety of issues. Successful reps rely on strong communication and problem-solving skills, as well as support from team leads and ongoing training. Many organizations provide resources such as knowledge bases, escalation procedures, and regular coaching to help reps stay effective and reduce stress. Collaboration with teammates and supervisors is also key to sharing solutions and maintaining a positive work environment.

What is the difference between Phone Customer Service Rep vs Call Center Agent?

AspectPhone Customer Service RepCall Center Agent
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentOffice or remote; handling customer inquiries via phoneCall centers; handling high volume calls, often in shifts
Industry UsageCustomer service across various industries like retail, telecom, bankingCustomer support, telemarketing, technical support in call centers
Search & Comparison IntentOften compared for customer service rolesOften compared for call center roles

Both roles involve assisting customers via phone, requiring similar skills and training. The main difference lies in the work environment and typical job functions, with Phone Customer Service Reps focusing on direct customer support and Call Center Agents often working in high-volume call centers handling various customer interactions.

How do I become a remote phone customer service representative?

To become a remote phone customer service representative, you typically need a high school diploma or equivalent, strong communication skills, and a quiet, reliable internet connection. Many employers require familiarity with customer service software and may conduct remote interviews or assessments. Gaining experience in customer service or call center roles can improve your chances of securing a remote position.

What are popular job titles related to Phone Customer Service Rep jobs in Spokane, WA?

For Phone Customer Service Rep jobs in Spokane, WA, the most frequently searched job titles are:

What job categories do people searching Phone Customer Service Rep jobs in Spokane, WA look for?

The top searched job categories for Phone Customer Service Rep jobs in Spokane, WA are:

Phone Customer Service Rep jobs near you

Customer Service Representative

dbi

Plaza, WA

$17.25 - $23.50/hr

Full-time

Re-posted 14 days ago

Job description

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a consistent Five-Star Customer Service Experience. The CSR reports to the Store Manager, in partnership with the Operations Supervisor/Manager. The CSR supports the welcome desk, cash wrap, systems/processes, inventory management, and daily routines to ensure the store is foundationally excellent and that the customer has an exceptional shopping experience.

Essential Job Functions:

  • Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict.
  • Use all systems to manage the customer flow to deliver Five-Star Customer Service experience.
  • Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be There for all customers, including all operational checklist task and meeting customers emotional and practical needs.
  • Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service.
  • Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
  • Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
  • Promote all alteration services and personalization options.
  • Maintain store-standards to support a flawless shopping experience.
  • Maintain a high standard of dress to meet the Dress Code policy.
  • Respond promptly to all customer questions providing product and service information.
  • Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty.
  • Engage in the inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise.
  • Support all cash wrap behaviors and processes transactions with accuracy to make every customer feels celebrated.
  • Assist with all sales promotions and visual updates.
  • Other duties as assigned.

Physical Demands:

  • While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers . The employee must occasionally lift to 25 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices, and phones for long periods of time.

Education & Credentials:

  • High school diploma or an equivalent degree or 1 -2 years prior retail experience in an apparel, service, or specialty store environment.

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