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Entry Level Participant Services Representative Jobs

Beneflex, Inc.

Participant Services Representative

Mesa, AZ

$13.75 - $18.75/hr

With minimal supervision and substantial latitude for independent judgement and discretion, the Participant Services Representative position in Participant Services is responsible for responding to ...

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Entry Level Participant Services Representative information

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How much do entry level participant services representative jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for entry level participant services representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

Is CSR a good entry level position?

A Customer Service Representative (CSR) position is typically considered a good entry-level role because it develops communication, problem-solving, and customer management skills. It often requires minimal prior experience and can serve as a stepping stone to higher roles in customer support, sales, or management.

What is a participant services representative?

A participant services representative is responsible for assisting individuals involved in programs or services, providing information, answering questions, and resolving issues. The role often requires strong communication skills, customer service experience, and familiarity with relevant systems or databases.

What jobs pay 2000 a day?

Entry Level Participant Services Representatives typically do not earn $2000 a day, as this rate is uncommon for entry-level roles. High-paying jobs that can reach this level often involve specialized skills, such as consulting, sales, or executive roles, and usually require extensive experience or advanced certifications. Most roles paying this amount are in industries like finance, law, or executive management, not entry-level positions.

What job makes $10,000 a month without a degree?

Entry Level Participant Services Representatives typically do not earn $10,000 a month; such high earnings are uncommon without advanced skills or experience. Roles that can reach this level often involve sales, real estate, or specialized technical fields, but they usually require experience, certifications, or a strong network rather than an entry-level position. High earnings at this level are rare and generally depend on commission or performance-based pay.
What cities are hiring for Entry Level Participant Services Representative jobs? Cities with the most Entry Level Participant Services Representative job openings:
What are the most commonly searched types of Participant Services Representative jobs? The most popular types of Participant Services Representative jobs are:
What states have the most Entry Level Participant Services Representative jobs? States with the most job openings for Entry Level Participant Services Representative jobs include:
Entry Level Participant Services Representative jobs near you

Participant Services Representative

Zenith American Solutions

Hyattsville, MD

$19/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Zenith American Solutions rating

8.2

Company rating: 8.2 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

72nd of 426 rated business services

Job description

Title: Participant Services Representative Department: Associated Administrators
FLSA: Non-exempt Hours per week: 40
Position Summary
The Participant Services Representative provides customer service to participants, beneficiaries, union locals, and providers regarding eligibility, benefits, and claims status.
"Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role."
Key Duties and Responsibilities
  • Maintains current knowledge of assigned Plan(s) and effectively applies knowledge in all job functions.
  • Provides written, verbal, or face-to-face customer service by responding to and documenting telephone and written inquiries in accordance with various Plan(s) benefits.
  • Updates files, including documenting system notes of conversations or action taken.
  • Performs tasks associated with the administration of retirement and health and welfare benefits such as;
    • Processing and/or sending mailers or required forms as requested by members.
    • Processing and/or sending correspondence related to member or claims status.
    • Processing enrollments and updating member information in applicable system(s).
    • Distributing communications related to regulatory requirements.
  • Initiates Action Requests to appropriate departments requesting adjustments to claims, retirement, and/or eligibility as necessary. Follows up to ensure successful completion of Action Request.
  • Researches and resolves complex and technical issues and irregularities.
  • Performs other duties as assigned.
Minimum Qualifications
  • High school diploma or GED.
  • Six months of experience working in customer service, third-party administrator processing, or benefits administration.
  • Strong work ethic and team player mentality.
  • Highly developed sense of integrity and commitment to customer satisfaction.
  • Ability to communicate clearly and professionally, both verbally and in writing.
  • Solid organization skills with strong detail orientation and listening skills.
  • Ability to read, analyze, and interpret general business materials, technical procedures, benefit plans and regulations.
  • Proficient computer skills including MS Office tools and applications.
Preferred Qualifications
  • Call center experience in benefits claims, billing, or eligibility.

*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job. Duties, responsibilities and activities may change at any time with or without notice.
Disability Accommodation
Consistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law, it is the policy of Zenith American Solutions to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruiting Department at recruiting@zenith-american.com, and we would be happy to assist you.
Please note that in compliance with certain state law, we are displaying salary. This rate is intended for hires into this location.
Compensation: $19.00/hr
Zenith American Solutions
Real People. Real Solutions. National Reach. Local Expertise.
We are currently looking for a dedicated, energetic employee with the necessary skills, initiative, and personality, along with the desire to get the most out of their working life, to help us be our best every day.
Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide. The original entity of Zenith American has been in business since 1944. Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011. By combining resources, best practices and scale, the new organization is even stronger and better than before.
We believe the best way to realize our better systems for better service philosophy is to hire the best employees. We're always looking for talented individuals who share our dedication to high-quality work, exceptional service and mutual respect. If you're interested in working in an environment where people - employees and clients - really matter, consider bringing your talents to Zenith American!
We realize the importance a comprehensive benefits program to our employees and their families. As part of our total compensation package, we offer an array of benefits including health, vision, and dental coverage, a retirement savings 401(k) plan with company match, paid time off (PTO), great opportunities for growth, and much, much more!

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