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Entry Level Participant Services Representative Jobs

Northern Trust

Rep, Participant Services

Tempe, AZ · On-site

$41K - $61K/yr

... 3. Assists participants with information about distribution options, loan provisions and ... Experience :Entry level position with prior client service or related experience preferred.

Northern Trust

Rep, Participant Services

Tempe, AZ · On-site

$41K - $61K/yr

... 3. Assists participants with information about distribution options, loan provisions and ... Experience :Entry level position with prior client service or related experience preferred.

Northern Trust

Rep, Participant Services

Tempe, AZ · On-site

$41K - $61K/yr

... 3. Assists participants with information about distribution options, loan provisions and ... Experience :Entry level position with prior client service or related experience preferred.

NWA

Customer Service Representative

Seattle, WA · On-site

$27.21/hr

Participant Services Representative Seattle, WA Are you a natural problem solver with a knack for helping people? Do you thrive in a fast-paced environment where every call is an opportunity to make ...

PCS Retirement

Participant Services Agent (Fully Remote)

$15.75 - $21.25/hr

PCS provides recordkeeping services to 19,000 plans and 850,000 eligible participants representing more than $26 billion in assets under administration. PCS' comprehensive retirement solutions ...

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Entry Level Participant Services Representative information

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How much do entry level participant services representative jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for entry level participant services representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

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Entry Level Participant Services Representative jobs near you

Participant Services Representative (bilingual)

The LaSalle Network Inc

Chicago, IL • On-site

$18 - $20/hr

Other

Medical, Life, Retirement

Posted 4 days ago

Job description

Participant Services Representative (Bilingual)

LaSalle Network is partnering with a dedicated healthcare organization in downtown Chicago to find a Participant Services Representative who is passionate about helping individuals navigate their benefits. This opportunity is perfect for someone with a healthcare background, seeking a collaborative, fast-paced environment. The role offers long-term growth potential, a competitive hourly rate, and the chance to make a meaningful impact supporting participants with their health and retirement benefits. Join our client's dynamic team—where your expertise will support families and strengthen community health.

Responsibilities

  • Handle inbound calls regarding benefits, eligibility, and claims, providing accurate and empathetic support.
  • Research and resolve benefit inquiries, coordinating with internal teams to identify root causes.
  • Interpret and explain healthcare benefit plans, policies, and eligibility requirements to participants and external partners.
  • Maintain and update participant records across claims and eligibility systems.
  • Review documentation, verify information, and request additional records as needed.
  • Coordinate claim adjustments, payment corrections, and reimbursement recoveries while ensuring HIPAA compliance.
  • Explain medical, disability, life insurance, and weekly illness and injury benefits programs.
  • Process stop payments, void requests, and other benefit-related transactions.
  • Scan, index, and maintain documentation within electronic imaging systems.
  • Collaborate across departments to support daily operations, cross-train, and improve processes.
  • Participate in special projects and additional responsibilities as assigned.

Qualifications

  • Previous call center, customer service, healthcare, insurance, or benefits administration experience preferred.
  • Working knowledge of medical terminology.
  • Strong problem-solving and critical-thinking skills.
  • Excellent verbal and written communication skills.
  • Outstanding organizational skills with exceptional attention to detail.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Comfort handling confidential information professionally and discreetly.
  • Reliable attendance and punctuality.
  • Ability to work effectively both independently and collaboratively.
  • Bilingual Spanish is a plus.

Key Details

  • Employment Type: Contract-to-Hire
  • Compensation: $18 – $20 hourly
  • Benefits (Contract): LaSalle Network consultants are eligible to enroll in benefits. For details, visit: https://www.thelasallenetwork.com/consultants/
  • Location: Chicago, Illinois
  • Work Model: On-site — 5 days in office
  • Bonus Eligibility: No

Ready to take the next step in your healthcare career? Apply today — we're actively interviewing and excited to meet you.

LaSalle Network logo

About LaSalle Network

Sourced by ZipRecruiter

LaSalle Network is the leading provider of professional staffing and recruiting services. LaSalle has worked with more than 10,000 companies, ranging from Fortune 500s to start ups. With units specializing in accounting and finance, administrative, marketing, executive search, technology, supply chain, healthcare revenue cycle, call center, and human resources, LaSalle serves companies of all sizes and across all industries.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Chicago, IL, US

Year founded

1998

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