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Participant Services Representative Jobs (NOW HIRING)

Apis Services, Inc.

Service Coordinator

Lillington, NC

$16.50 - $21/hr

Participant Services (QDDP Functions): * Manage assigned participant caseloads, including admissions and discharges. * Develop, review, and update service plans, goals, and objectives. * Represent ...

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Participant Services Representative information

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$29.5K

$48.3K

$78.5K

How much do participant services representative jobs pay per year?

As of Jun 11, 2026, the average yearly pay for participant services representative in the United States is $48,284.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $57,000.00 per year, depending on experience, location, and employer.

What are some common challenges a Participant Services Representative faces when assisting clients, and how can they be managed?

Participant Services Representatives often encounter challenges such as handling high call volumes, addressing complex or sensitive participant inquiries, and ensuring accurate information is provided within strict compliance guidelines. Successful representatives manage these challenges by staying organized, utilizing available resources and scripts, and practicing strong communication and active listening skills. Regular training and support from supervisors also help in keeping up-to-date with policy changes and improving service quality.

What are the key skills and qualifications needed to thrive as a Participant Services Representative, and why are they important?

To thrive as a Participant Services Representative, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with CRM software, call center systems, and sometimes benefits administration platforms is commonly required. Excellent communication, patience, and problem-solving abilities help you effectively address participant inquiries and concerns. These skills are crucial for delivering accurate information, ensuring participant satisfaction, and maintaining the reputation of the organization.

What is a participant services representative?

A participant services representative is a customer service professional who assists participants in programs or services by providing information, resolving issues, and ensuring a positive experience. They often work in environments such as healthcare, research studies, or government programs, using communication skills and knowledge of policies to support participants effectively.

What is the difference between Participant Services Representative vs Customer Service Representative?

AspectParticipant Services RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer experience in healthcare or client servicesHigh school diploma; customer service experience often preferred
Work EnvironmentHealthcare, insurance, or program administration settingsRetail, call centers, or corporate offices
Employer & Industry UsageHealth plans, government programs, non-profitsRetail companies, telecom, financial services
Search & Comparison IntentFocus on healthcare or program participant supportFocus on general customer support across industries

While both roles involve assisting clients or participants, a Participant Services Representative typically works within healthcare or program administration settings, focusing on participant-specific needs. A Customer Service Representative generally handles broad customer inquiries across various industries. The roles share similar skills but differ in industry focus and specific responsibilities.

What jobs pay 2000 a day?

Participant Services Representatives typically do not earn $2,000 a day; such high daily earnings are rare and usually associated with specialized roles like high-level consultants, executive recruiters, or certain freelance professionals. Most jobs with high daily pay require advanced skills, certifications, or significant experience, and earnings can vary widely based on workload, location, and industry. It is uncommon for standard participant services roles to reach this level of daily income.

What are Participant Services Representatives?

Participant Services Representatives are professionals who assist customers, often in retirement plan or benefits administration companies, by answering questions, resolving issues, and providing information about account details, plan rules, and transactions. They typically handle incoming calls or emails from plan participants, guiding them through processes such as distributions, loans, or enrollments. Their role is crucial in ensuring that customers have a smooth and positive experience with their benefit plans.

Is CSR a good entry level position?

A Participant Services Representative (CSR) is often considered a good entry-level position because it typically requires minimal prior experience and involves developing communication and customer service skills. It can serve as a stepping stone to more advanced roles in client relations, administration, or management, often with on-the-job training and basic computer skills. However, the suitability depends on individual career goals and the specific company's requirements.

What job makes $10,000 a month without a degree?

A Participant Services Representative typically does not earn $10,000 a month without specialized experience or additional skills. High-paying roles that can reach this level without a degree are rare and often involve entrepreneurship, sales, real estate, or skilled trades where performance-based compensation is common.
More about Participant Services Representative jobs
What are the most commonly searched types of Participant Services Representative jobs? The most popular types of Participant Services Representative jobs are:
What states have the most Participant Services Representative jobs? States with the most job openings for Participant Services Representative jobs include:
What job categories do people searching Participant Services Representative jobs look for? The top searched job categories for Participant Services Representative jobs are:
Participant Services Representative jobs near you
Infographic showing various Participant Services Representative job openings in the United States as of June 2026, with employment types broken down into 53% Full Time, 45% Part Time, and 2% Temporary. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $48,284 per year, or $23.2 per hour.
Client Services Representative

Client Services Representative

Rocky Mountain Reserve

Provo, UT

$14/hr

Other

Posted 8 days ago

Job description

Client Services Representative

At Rocky Mountain Reserve our Client Services Team is the backbone of our company! You would play an integral role in the success and growth of our company and the retention and reputation of our company to our clients. As a Client Services Representative you will be responsible for assisting participants via inbound calls with their benefits account such as FSA, HSA, or COBRA insurance.

We are an inbound customer service team with no sales involved. We focus on assisting and problem solving for participants. We are looking for reps who display great communication skills and have a positive, goal-oriented attitude to join our team. We want someone who is willing to go above and beyond for our participants and help to provide them with solutions and answers.

We are open from 8:00am-5:00pm Monday through Friday. Closed on major holidays and all weekends.

This is an in person position

*NOT REMOTE*

Paid Training is provided.

WE OFFER:

  • Flexible Schedule and Time Off
  • Full Time and Part Time Positions
  • Excellent Income Potential
  • Bonuses/Incentives
  • On-Site Gym Access
  • Monthly Snacks In Office
  • Paid Sick Leave
  • Management Training
  • Opportunity for Growth
  • Great Office Culture and Environment

REQUIRED KNOWLEDGE, SKILLS, & ABILITIES:

  • Customer Service Experience (preferred)
  • Have a strong understanding of the importance of Customer Service and how to be effective at it.
  • Must be at least 18 years of age
  • Bring a positive attitude to work with you
  • Comply with federal and state HIPAA laws as well as company policies and procedures
  • Quick to learn new computer environments, and able to easily navigate multiple software systems.
  • Excellent verbal communication skills, and are an amazing listener

RESPONSIBILITIES:

  • Answer and assist inbound calls
  • Respond and communicate with participants via email, phone, and live chat.
  • Provide exceptional customer service in a professional manner
  • Collaborate with coworkers to solve problems and assist participants
  • Communicate with Management in a timely and professional manner

BENEFITS & COMPENSATION:

  • $14/hr
  • Additional $0.50/hr for Spanish Language

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