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Zoom Support Specialist Jobs (NOW HIRING)

REsimplifi, Inc.

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Customer Support Specialist

Salt Lake City, UT · Remote

$50K - $70K/yr

About the Role Resimplifi is looking for a confident, customer-focused Support Specialist to serve ... You will also respond to chat and email requests, lead Zoom walkthroughs, and manage support ...

REsimplifi, Inc.

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Customer Support Specialist

Albuquerque, NM · Remote

$50K - $70K/yr

About the Role Resimplifi is looking for a confident, customer-focused Support Specialist to serve ... You will also respond to chat and email requests, lead Zoom walkthroughs, and manage support ...

REsimplifi, Inc.

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Customer Support Specialist

Kansas City, MO · Remote

$50K - $70K/yr

About the Role Resimplifi is looking for a confident, customer-focused Support Specialist to serve ... You will also respond to chat and email requests, lead Zoom walkthroughs, and manage support ...

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How much do zoom support specialist jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for zoom support specialist in the United States is $24.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.37 per hour, depending on experience, location, and employer.

What is a Zoom Support Specialist?

A Zoom Support Specialist is responsible for assisting users with technical issues, troubleshooting Zoom software and hardware, and ensuring a smooth video conferencing experience. They provide support via chat, email, or phone, addressing user concerns related to connectivity, settings, account management, and troubleshooting common errors. Additionally, they may assist with Zoom integrations, updates, and resolving service disruptions. Strong communication, problem-solving skills, and knowledge of Zoom's features are essential for this role.

What are the key skills and qualifications needed to thrive as a Zoom Support Specialist?

To thrive as a Zoom Support Specialist, you need a strong understanding of video conferencing technology, troubleshooting, and customer service, often supported by experience with Zoom and other virtual meeting platforms. Familiarity with remote support tools, ticketing systems, and certifications such as Zoom Certified Integrator or Help Desk certifications are highly valued. Excellent communication, patience, and problem-solving abilities are key soft skills that help you address user concerns effectively. These skills are essential for ensuring smooth virtual meetings, high user satisfaction, and timely resolution of technical issues.

What are some common challenges a Zoom Support Specialist faces, and how are they typically addressed?

Zoom Support Specialists often encounter challenges such as diagnosing connectivity issues, resolving audio or video malfunctions, and assisting users with account or security settings. These challenges require quick thinking, effective troubleshooting, and clear instructions tailored to varying levels of user technical expertise. Specialists typically have access to training resources, escalation protocols, and collaboration with IT or technical teams to help resolve more complex problems. A strong support culture and ongoing learning help team members stay current with updates and best practices, enabling them to provide efficient, friendly service. By proactively addressing user concerns, Zoom Support Specialists help maintain productivity and a positive user experience across organizations.

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Zoom Support Specialist jobs near you
Infographic showing various Zoom Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $51,399 per year, or $24.7 per hour.

Home Visiting Support Specialist

Clarendon Early Education Services Inc

Lowell, MA • On-site

$25 - $28/hr

Full-time

Medical, Dental, Retirement

Re-posted yesterday

Job description

CLARENDON EARLY EDUCATION SERVICES, INC.
FAMILY CHILD CARE HOME VISITING SUPPORT SPECIALIST
BI-LINGUAL (PORTUGUESE/ENGLISH)
Clarendon is seeking a dependable, motivated individual with exceptional people skills to conduct support visits to a diverse group of Family Child Care Educators. The Home Visiting Support Specialist will conduct home visits to licensed Family Child Care Educators. She/he will provide support in the areas of family childcare business administration, professional development & continuous quality improvement, Department of Early Education and Care (DEEC) regulatory and policy compliance, health and safety of young children, and program accountability.
Job Duties:
  • Conduct monthly business, technical assistance, coaching and mentoring support visits to Family Child Care Educators
  • Facilitate childcare referrals, enrollment, ongoing family supports and connections to community resources
  • Provide technical assistance with Family Child Care policy and regulations, curriculum and children's assessments and progress reporting
  • Maintain knowledge of current Family Child Care regulations through ongoing staff meetings and trainings
  • Assist Training Director with professional development and work directly with educators on continuous quality improvement and program planning (some nights and weekends required)
  • Represent the agency in community outreach activities to build connections that benefit families
  • All other duties as assigned

Qualifications:
  • Minimum of Child Development Accreditation (CDA) or MA Department of Early Education & Care teaching certification in any of the following categories: Infant/Toddler, Preschool or Director I or II. Candidates with a degree in Early Childhood Education/Human Services or related field will be strongly considered
  • Fluent bi-lingual Portuguese /English oral and written skills
  • Strong organizational and communication skills
  • Ability to work individually and as a team-player
  • Strong interpersonal skills and experience working with a culturally diverse clientele a plus
  • Knowledge and application of MA Department of Early Education and Care Family Child Care regulations a plus
  • Computer proficiency in Microsoft Office, Zoom and Teams
  • Must have a valid driver's license and a reliable vehicle

Benefits include:
  • 16 paid holidays
  • 8 sick/personal days
  • 2 weeks of Earned time-off
  • Health, dental and 401K benefits
  • Salary is commensurate with experience and qualifications

Apply