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Touch Support Jobs in Chicago, IL (NOW HIRING)

MrBeast

Senior IT Support Engineer

Chicago, IL · On-site

You will also support the Chicago office, partner with the broader IT organization on infrastructure and security initiatives, and provide high-touch support for Feastables leadership when needed.

MrBeast

Senior IT Support Engineer

Chicago, IL · On-site

You will also support the Chicago office, partner with the broader IT organization on infrastructure and security initiatives, and provide high-touch support for Feastables leadership when needed.

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How much do touch support jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for touch support in Chicago, IL is $19.15, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $21.06 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Touch Support position, and why are they important?

To thrive as a Touch Support specialist, you generally need strong technical troubleshooting abilities, customer service experience, and familiarity with IT support protocols. Proficiency with remote desktop tools, ticketing systems, and knowledge base software is often required, along with relevant certifications like CompTIA A+ or ITIL. Excellent communication, patience, and problem-solving skills help professionals effectively assist users and resolve issues. These skills are important for providing timely and high-quality technical support, ensuring customer satisfaction and system reliability.

What are the typical day-to-day responsibilities of a Touch Support specialist?

As a Touch Support specialist, your daily responsibilities usually include responding to incoming support tickets, diagnosing and resolving technical issues, and providing guidance to users via phone, chat, or email. You may also perform system updates, escalate complex problems to higher-level technicians, and document solutions for future reference. The role often involves multitasking and prioritizing requests to ensure smooth operations. Collaboration with IT teams and end-users is common, making strong communication skills essential for success in this position.

What is a Touch Support?

A Touch Support job typically involves providing technical assistance and customer support remotely, often for IT services, software, or hardware troubleshooting. Professionals in this role help clients resolve issues through phone, chat, or email by diagnosing problems, guiding users through solutions, and escalating complex cases when needed. Strong communication skills, technical knowledge, and problem-solving abilities are essential for success in this role.

What are the most commonly searched types of Touch Support jobs in Chicago, IL? The most popular types of Touch Support jobs in Chicago, IL are:
What are popular job titles related to Touch Support jobs in Chicago, IL? For Touch Support jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Touch Support jobs in Chicago, IL look for? The top searched job categories for Touch Support jobs in Chicago, IL are:
Touch Support jobs near you
Infographic showing various Touch Support job openings in Chicago, IL as of August 2026, with employment types broken down into 85% Full Time, and 15% Contract. Highlights an 81% In-person, and 19% Remote job distribution, with an average salary of $39,837 per year, or $19.2 per hour.

Senior IT Support Engineer

MrBeast

Chicago, IL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Job description

About Us
Beast Industries is a multifaceted media and entertainment company founded by Jimmy Donaldson, popularly known as MrBeast, the most watched person in the world. Renowned for revolutionizing digital content creation, Beast Industries encompasses a diverse portfolio of ventures that extend far beyond its origins on YouTube. With a mission to entertain, inspire, and create significant social impact, Beast Industries operates across various domains including digital media, philanthropy, consumer products, and innovative business initiatives. At Beast Industries, we believe in the transformative power of digital media and its potential to entertain, educate, and effect positive change. Our commitment to innovation, creativity, and philanthropy drives us to explore new frontiers, create unforgettable experiences, and build a legacy that inspires future generations.
Location: Chicago, IL (Feastables Office) | On-site 4 days per week, Fridays remote.
Build and scale identity systems while serving as the technology backbone for Feastables.
Role Overview
The Beast Industries IT team supports a fast-moving business environment where technology is expected to be reliable, secure, and scalable. This role combines identity and access management ownership, IT project execution, on-site support, and executive-facing technology partnership for the Feastables organization.
Most of your time will focus on identity and access management initiatives across the company, with Okta serving as the primary area of ownership. You will also support the Chicago office, partner with the broader IT organization on infrastructure and security initiatives, and provide high-touch support for Feastables leadership when needed.
The Role
As Senior IT Support Engineer, you will own identity and access management operations and projects across the organization while serving as the primary IT presence for the Feastables Chicago office. The position is accountable for Okta administration, access lifecycle management, application onboarding, and identity-related security initiatives.
In addition to IAM ownership, this role serves as the local technology lead for Feastables, ensuring reliable office operations, responsive user support, and trusted executive technology support. Success requires strong technical execution, operational discipline, and the ability to move between strategic project work and real-time support needs.
What You'll Do
  • Own Okta administration, including SSO configuration, SCIM provisioning, MFA policies, lifecycle management, group design, role management, and authentication troubleshooting.
  • Drive joiner, mover, and leaver workflows, including process design, automation, and continuous improvement.
  • Lead application onboarding efforts, including SSO and SCIM integrations, vendor coordination, testing, documentation, and deployment.
  • Conduct access reviews and identify stale accounts, excessive permissions, and orphaned entitlements.
  • Manage group and entitlement structures across Okta, Google Workspace, and connected applications.
  • Partner with Security on identity-related initiatives including conditional access, device trust, MFA enforcement, and privileged access controls.
  • Execute IT projects including endpoint rollouts, security tooling deployments, network changes, and hardware refreshes.
  • Coordinate with vendors, service providers, and technology partners to support project execution and operational needs.
  • Build and maintain runbooks, operational documentation, and audit-ready records.
  • Use AI tools to accelerate documentation, troubleshooting, scripting, access analysis, and workflow automation.
  • Build small internal tools and automations when they improve efficiency or reduce manual work.
  • Support the Chicago office by maintaining conference room technology, Wi-Fi reliability, badge systems, printers, guest networking, and workplace technology infrastructure.
  • Manage the local support queue and resolve endpoint, identity, collaboration, and productivity issues across Mac and Windows environments.
  • Provision, deploy, recover, and manage hardware throughout the employee lifecycle.
  • Respond to meeting room, AV, and collaboration issues in real time.
  • Provide white-glove technical support for Feastables leadership and visiting Beast Industries executives.
  • Support executive meetings, presentations, travel readiness, device setup, mobile configuration, and related technology needs.
  • Handle sensitive information with discretion and maintain strict confidentiality standards.
What You'll Bring
  • 5+ years of experience in IT support, systems engineering, or a related field.
  • At least 2 years of experience focused on identity and access management.
  • Experience administering Okta in production, including SSO, SCIM, MFA, lifecycle management, group design, role management, and authentication troubleshooting.
  • Experience administering Google Workspace, including account lifecycle management, organizational structures, groups, sharing controls, and security settings.
  • Experience onboarding SaaS applications and implementing SSO and SCIM integrations.
  • Experience administering Slack, including user provisioning, SSO integration, workspace settings, and application management.
  • Experience managing Mac environments using FleetDM and Munki.
  • Experience deploying and supporting Zoom Rooms and Logitech Rally Bar conference room systems.
  • Daily proficiency using AI tools such as Claude, ChatGPT, or comparable platforms as part of technical workflows.
  • Strong Windows endpoint support experience, including deployment, identity integration, and user support.
  • Hands-on networking experience with Wi-Fi, switches, access points, VLANs, DNS, DHCP, and network troubleshooting.
  • Demonstrated experience leading multi-week technical projects from planning through implementation and handoff.
  • Strong written communication skills with the ability to create clear operational documentation and runbooks.
  • Ability to manage competing priorities and respond effectively under pressure.

Preferred Experience
  • Okta Workflows automation experience.
  • Scripting experience in PowerShell, Bash, Python, or Google Apps Script.
  • Experience using AI coding tools such as Claude Code, Cursor, or Copilot to build internal utilities.
  • Familiarity with Notion, SentinelOne, Oomnitza, Microsoft Entra ID, and Intune.
  • Experience with Microsoft Entra ID in hybrid identity environments.
  • Experience with identity governance and administration (IGA) platforms.
  • Experience supporting production, creative, or studio environments.
  • Experience with physical security and access control systems including Openpath, KISI, or Brivo.

The target total compensation ranges from $100,000 - $125,000 including a fixed annual salary of $91,000 - $114,000, bonus, plus comprehensive benefits.
Benefits
The Perks, Why Work On the MrBeast Team
We are redefining what entertainment and storytelling look like at global scale. Every piece of content we publish reaches millions and influences culture in real time. This is your opportunity to lead the team that decides how those moments come to life across every screen.
  • Competitive Salary
  • Generous Medical (Blue Cross Blue Shield), Dental, Vision and company-paid Life Insurance
  • Company contributions to employee Health Savings Accounts (HSA)
  • 401k Plan with Safe Harbor company-matching
  • Flexible vacation policy and paid company holidays
  • Company-provided technology package
  • Relocation assistance where applicable, including travel and company-provided housing for the first 90 days

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