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Benefit & Retirement Specialist

Columbus, OH · On-site

Serve as a primary point of contact for benefits and leave of absence inquiries through email and our Salesforce queue, delivering responsive, high-touch support to associates, leaders, and HR ...

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How much do touch support jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for touch support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.
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Touch Support jobs near you
A map of the United States highlighting the number of Touch Support job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Touch Support job openings in each state, with California having the most at 2 and Hawaii the least at 0.

Command Center Support admin

Tata Consultancy Service Limited

New Albany, OH • On-site

$55K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 25 days ago

Job description

Must Have Technical/Functional Skills
Command Center operations knowledge and experience
Data Center operations
Customer handling skill
Problem solving
Roles & Responsibilities
• Perform continuous monitoring of various alerts via the monitoring tools. Take immediate action as per the defined procedures when the alerts are received
• Implementation of emergency Changes and planned Changes
• Participation in Problem reviews for issues related to associated Command Center Services
• Investigation of call home alarms from equipment to verify validity. Support of non-automated production migrations
• Verification of status during bundle moves between data centers. Responding to technology environment monitoring alerts
• Grants emergency touch support access for servers and mainframe
• Manage, Respond to and Resolve all Incidents, Problems and others tickets in accordance with the Service Levels. Perform daily Ticket review
• Join Major/Significant Incident bridge to assist with impacted applications for the support area
• Participate in physical validation testing that is required during data center area testing
• Data Center related activities like shipping and receiving, generator load testing, UPS battery replacement, escorting, Data Center walks, physical server touch support with AR headset support
• Participate in annual Black Start Support to validate and report on alarm notification, during utility power testing
Salary Range: $55,000- $65,000 a year
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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