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Touch Support Jobs (NOW HIRING)

Room & Board

Customer Support Associate

Elkridge, MD · On-site

$26.44 - $28.85/hr

We seek candidates who excel in providing personalized, high-touch support, ensuring every customer interaction creates a seamless delivery experience for our customers. Discover a career designed to ...

New

MLabs

Customer Support Specialist

New York, NY · On-site +1

$100K - $150K/yr

Provide real-time, high-touch support to diagnose and resolve technical production incidents and system anomalies swiftly. * Proactive Alert Infrastructure: Actively monitor, investigate, and analyze ...

MLabs

Customer Support Specialist

New York, NY · On-site

$100K - $150K/yr

Provide real-time, high-touch support to diagnose and resolve technical production incidents and system anomalies swiftly. * Proactive Alert Infrastructure: Actively monitor, investigate, and analyze ...

Fora

Support Operations Specialist, Fora X

New York, NY · On-site

$56K - $75K/yr

Provide live, high-touch support via phone or Zoom when advisors need real-time assistance or when a complex issue requires a personal conversation * Partner closely with the Advisor Experience team ...

Tradeify Holdings Corp

Brokerage Support Analyst

$70K - $75K/yr

Deliver a high-touch support experience for active traders while maintaining professionalism and urgency Brokerage Operations * Process account maintenance requests, including profile updates ...

ShopMy

Senior Associate, Creator Experience

New York, NY · On-site

$16.50 - $19.75/hr

This is a creator-facing role where you'll provide both high-touch support and scalable guidance. You'll own a portfolio of creators, act as a trusted advisor, and collaborate cross-functionally with ...

Fora

Support Operations Specialist, Fora X

Manhattan, NY · On-site

$56K - $76K/yr

Provide live, high-touch support via phone or Zoom when advisors need real-time assistance or when a complex issue requires a personal conversation * Partner closely with the Advisor Experience team ...

Techary

2nd Line Support Technician

Dallas, TX · On-site

$37K - $46K/yr

Provide tailored, high-touch support to VIP and executive users, ensuring rapid resolution and discretion * Act as point of escalation for complex or persistent end-user issues Service Delivery ...

FMI

Manager, Member Engagement

Arlington, VA · On-site

... touch support and valuable member experiences. Essential Job Functions: * Serve as an ambassador of FMI and serve as a liaison for members, ensuring proactive relationship management and ...

FMI

Manager, Member Engagement

Arlington, VA · On-site

... high-touch support and valuable member experiences. Essential Job Functions: Serve as an ambassador of FMI and serve as a liaison for members, ensuring proactive relationship management and ...

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All JobsTouch Support Jobs

Touch Support information

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How much do touch support jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for touch support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Touch Support position, and why are they important?

To thrive as a Touch Support specialist, you generally need strong technical troubleshooting abilities, customer service experience, and familiarity with IT support protocols. Proficiency with remote desktop tools, ticketing systems, and knowledge base software is often required, along with relevant certifications like CompTIA A+ or ITIL. Excellent communication, patience, and problem-solving skills help professionals effectively assist users and resolve issues. These skills are important for providing timely and high-quality technical support, ensuring customer satisfaction and system reliability.

What are the typical day-to-day responsibilities of a Touch Support specialist?

As a Touch Support specialist, your daily responsibilities usually include responding to incoming support tickets, diagnosing and resolving technical issues, and providing guidance to users via phone, chat, or email. You may also perform system updates, escalate complex problems to higher-level technicians, and document solutions for future reference. The role often involves multitasking and prioritizing requests to ensure smooth operations. Collaboration with IT teams and end-users is common, making strong communication skills essential for success in this position.

What is a Touch Support job?

A Touch Support job typically involves providing technical assistance and customer support remotely, often for IT services, software, or hardware troubleshooting. Professionals in this role help clients resolve issues through phone, chat, or email by diagnosing problems, guiding users through solutions, and escalating complex cases when needed. Strong communication skills, technical knowledge, and problem-solving abilities are essential for success in this role.

More about Touch Support jobs
What cities are hiring for Touch Support jobs? Cities with the most Touch Support job openings:
What are the most commonly searched types of Touch Support jobs? The most popular types of Touch Support jobs are:
What states have the most Touch Support jobs? States with the most job openings for Touch Support jobs include:
What job categories do people searching Touch Support jobs look for? The top searched job categories for Touch Support jobs are:
Touch Support jobs near you
Infographic showing various Touch Support job openings in the United States as of June 2026, with employment types broken down into 9% As Needed, 64% Full Time, 9% Part Time, 9% Temporary, and 9% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.
Customer Support Associate

Customer Support Associate

Room & Board

Elkridge, MD • On-site

$26.44 - $28.85/hr

Other

Life, Retirement, PTO

Posted 2 days ago

Room & Board rating

9.7

Company rating: 9.7 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

1st of 58 rated furniture retailers

Job description

Overview
Join our team where customer service goes beyond mere order taking. We seek candidates who excel in providing personalized, high-touch support, ensuring every customer interaction creates a seamless delivery experience for our customers. Discover a career designed to be different!
Whether a Room & Board customer is picking up an order, speaking with us by phone, or welcoming us into their home, we take pride in creating a comfortable, seamless experience at every touch point. As a Customer Support Associate at our Elkridge Delivery Center, you are at the heart of that experience. In this dynamic, fast-paced environment, you will coordinate customer pickups and deliveries, balancing customer needs with delivery team efficiencies. Your ability to think quickly, communicate clearly, and adapt in real time ensures every interaction is professional, personalized, and solution-focused.
Location: 7045 Troy Hill Drive, Suite 500. Elkridge, Maryland 21075
(NOTE: This role is fully on-site)
Schedule: You will work Monday - Friday: 7:30 am until 4:00 pm.
What you'll bring to be successful in this role as a Customer Support Associate:
You are a strong communicator and agile problem solver who thrives in a fast-moving environment. You build trust quickly and confidently guide customers through both routine and complex situations with clarity and care
You bring:
  • Exceptional communications skills (verbal and written), with a strong sense of urgency and timeliness in follow-up and task completion.
  • Agility and adaptability, with the ability to shift priorities and respond quickly to changing customer or operational needs.
  • Strong problem-solving and decision-making skills, navigating challenges independently while keeping the customer experience at the forefront.
  • Attention to detail and follow-through, ensuring nothing falls through the cracks in a high-volume setting.
  • Confidence working across multiple systems and tasks simultaneously, while maintaining accuracy and professionalism.
Additional Attributes, Qualifications & Experience:
  • A genuine passion for customer service-you approach every interaction with professionalism, empathy, and respect.
  • Ability to de-escalate situations and bring calm, clear solutions, building customer trust and loyalty.
  • A proactive mindset-you anticipate needs, solve issues quickly, and go the extra mile to exceed expectations.
  • A strong sense of ownership and accountability, seeing tasks through with timely and effective communication.
  • A collaborative spirit-you work closely with retail and delivery teams to ensure a seamless customer experience.
  • Comfort in a fast-paced, operational environment where priorities can shift throughout the day.
  • Proficiency with technology, including Microsoft Office 365, and the ability to learn internal systems for routing, scheduling, and order management.
  • 5+ years of relevant customer service or call center experience.
  • Ability to provide proof of identity and legal work authorization upon hire.
What we offer our Customer Support Associates:
  • Salary: $55,000 - $60,000 / year ($26.44 - $28.85 / hour). Salary offered is based on experience/qualifications.
  • Benefits that focus on holistic well-being. The whole person matters, not just the one who shows up for work. That's why we invest in holistic well-being that supports and encourages you to live a full life. Besides a competitive paycheck, we offer several awesome perks to help you thrive in every aspect of life. Picture this: three weeks of paid vacation, a generous 401(k) match, profit-sharing, and a whole bunch of cool extras. We're talking about benefits that cover you from head to toe - physically, emotionally, and financially.
  • Meaningful work. We create a meaningful work experience by empowering everyone to contribute, taking pride in everything we do, and making the world sustainable, inclusive and beautiful.
  • A culture of respect. We sustain a culture of respect by relying on our shared values, building supportive and kind teams, and ensuring all voices are heard and celebrated.

To view our benefits in detail and to learn more about our culture, please visit our career site at https://www.roomandboard.com/careers.
Application Deadline: The position will remain open until filled; there is no specified deadline.
Room & Board is a modern furniture and home decor retailer committed to creating beautiful, well-made products while providing exceptional customer service. Our mission is to help people create homes they love through timeless designs, sustainable practices, and a focus on quality craftsmanship. To view our benefits in detail and to learn more about our culture, please visit our career site at https://www.roomandboard.com/careers.
Room & Board is an equal employment opportunity employer. Our policy is not to unlawfully discriminate against any applicant or staff member on the basis of age, race, color, sex, sexual orientation, gender identity or expression, religion, national origin, disability, or any other consideration made unlawful by applicable federal, state, or local laws. We also prohibit harassment of applicants and staff members based on any protected category, characteristic or status. It is also our policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions.
As an applicant, you have rights under Federal Employment Laws, and your state may offer additional protections. To view applicable laws, visit our partner site.
Discover a career designed to be different.
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