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Sla Management Jobs (NOW HIRING)

Flex

Program Manager, CS Tools & Technology

New York, NY · On-site

$141K - $182K/yr

Configure and administer CS platforms - primarily Zendesk - including triggers, automations, routing logic, SLA management, and agent workspace design * Design and implement integrations using APIs ...

Zones LLC.

Senior Project Manager

Carol Stream, IL · On-site

$100K - $117K/yr

SLA management. * Strong financial acumen including budgeting, forecasting, resource planning, and EOM billing. * Advanced proficiency with Smartsheet, Excel, PowerPoint, and Dynamics 365 CE.

Zones LLC.

Senior Project Manager

Carol Stream, IL · Hybrid

$100K - $117K/yr

SLA management. * Strong financial acumen including budgeting, forecasting, resource planning, and EOM billing. * Advanced proficiency with Smartsheet, Excel, PowerPoint, and Dynamics 365 CE.

VivSoft Technologies

Deputy Program Manager

Herndon, VA · Remote

$119K/yr

Solid understanding of KPI tracking, SLA management, and performance reporting * Strong stakeholder communication and documentation skills * Experience in staffing coordination and security clearance ...

Zones

Senior Project Manager

Carol Stream, IL · Hybrid

SLA management. * Strong financial acumen including budgeting, forecasting, resource planning, and EOM billing. * Advanced proficiency with Smartsheet, Excel, PowerPoint, and Dynamics 365 CE.

Georgia IT Inc

Charles river BA - NC/NY

Manhattan, NY · On-site

Ability to manage vendor relationships for products or services including: contract negotiation, oversight, and SLA management * Knowledge and understanding of portfolio management * Ability to ...

Qcells

Vendor SLA & Performance Manager

San Francisco, CA · On-site +1

$90K - $125K/yr

Description POSITION DESCRIPTION EnFin is seeking a Vendor SLA & Performance manager to own ... Minimum of 5+ years of experience in vendor management, service delivery, or operations analytics.

VivSoft Technologies

Deputy Program Manager

Herndon, VA · Remote

$119K/yr

Solid understanding of KPI tracking, SLA management, and performance reporting * Strong stakeholder communication and documentation skills * Experience in staffing coordination and security clearance ...

Sonsoft Inc

Windows and VMWare Admin

Omaha, NE

Strong understanding and demonstrated experience working within the Managed Service Operation, SLA Management, * Service Transition and Continuous Improvement processes * Strict adherence to ITIL ...

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Sla Management information

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$39K

$87.9K

$140.5K

How much do sla management jobs pay per year?

As of Jun 8, 2026, the average yearly pay for sla management in the United States is $87,853.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,000.00 and $107,500.00 per year, depending on experience, location, and employer.

How does an SLA Management professional typically collaborate with other departments to ensure service commitments are met?

SLA Management professionals work closely with teams such as IT operations, customer support, and account management to monitor service delivery and address any issues that may impact agreed-upon service levels. They often facilitate regular meetings to review performance metrics, identify potential bottlenecks, and coordinate corrective actions. Open communication and collaboration are essential to proactively resolve problems and maintain strong client relationships, ensuring that all departments are aligned with SLA objectives.

What is SLA Management?

SLA Management refers to the process of defining, monitoring, and managing Service Level Agreements (SLAs) between service providers and clients. It ensures that agreed-upon service standards, such as response times and resolution times, are consistently met. SLA Management involves setting clear expectations, tracking performance metrics, and addressing any breaches or issues that arise. Effective SLA Management helps improve service quality, build trust with clients, and prevent misunderstandings.

What is the difference between Sla Management vs Service Delivery Manager?

AspectSla ManagementService Delivery Manager
Primary FocusMonitoring and ensuring Service Level Agreements are metOverseeing overall service delivery and client satisfaction
ResponsibilitiesTracking performance metrics, reporting SLA complianceManaging service teams, coordinating client communication
Required SkillsAnalytical skills, understanding of SLAs, reporting toolsLeadership, communication, service management

While Sla Management focuses on monitoring and maintaining SLA compliance, Service Delivery Managers oversee the entire service delivery process, ensuring client satisfaction and operational efficiency. Both roles collaborate closely but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive in SLA Management, and why are they important?

To excel in SLA Management, you need a strong understanding of service level agreements, IT service management frameworks (like ITIL), and analytical skills, often supported by relevant certifications such as ITIL Foundation. Familiarity with SLA monitoring tools, ticketing systems, and reporting platforms is typically required. Excellent communication, negotiation, and problem-solving abilities help in managing stakeholder expectations and resolving issues proactively. These competencies ensure that service commitments are met, client satisfaction remains high, and continuous improvement is achieved in service delivery.
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Sla Management jobs near you

Client Partner

Tata Consultancy Service Limited

Minneapolis, MN • On-site

$130K - $203K/yr

Full-time

Posted 14 days ago

Job description

Proven track record in business relationship management, account management, or consulting roles.
Excellent communication, stakeholder management, and negotiation skills.
Ability to manage complex engagements in a global delivery model.
Strong Knowledge of SAP Technologies and Solutions. Prior hands-on technical/functional exposure and experience in SAP area preferred.
Understanding and experience of Life Sciences & Healthcare / MedTech domain preferred
Experience of managing the sales and growth of SAP portfolio with good track record of selling SAP solutions
Some exposure & experience of SAP ECC to S/4 Migration preferred; Familiarization of latest AI/ML solutions & initiatives
Experience with ITIL processes, service delivery governance, and SLA management
Ability to manage P&L, budgeting, forecasting, and margin improvement strategies, Stakeholder Management
Roles & Responsibilities
Client Engagement & Relationship Management
Act as the primary point of contact for client leadership and key stakeholders at VP & CxO levels.
Build and nurture long-term strategic relationships to understand business priorities, pain points, and growth opportunities.
Serve as a trusted advisor to clients on technology adoption and transformation strategies in SAP.
Strategic Planning & Alignment
Translate client business objectives into actionable IT strategies and roadmaps.
Align TCS offerings with client goals to maximize value realization.
Identify opportunities for innovation across customer ERP areas with strong focus on AI / Gen AI.
Value Delivery & Governance
Ensure delivery of agreed business outcomes and track value realization metrics.
Facilitate governance meetings, manage escalations, and ensure compliance with SLAs.
Drive continuous improvement initiatives across service delivery and operations.
Opportunity Pursuit & Revenue Growth
Identify and qualify new business opportunities within existing accounts.
Collaborate with sales and solution teams to develop proposals and win strategies.
Achieve revenue targets through proactive engagement and strategic deal closures.
P&L Ownership & Financial Management
Own the P&L for assigned accounts, ensuring revenue growth, profitability, and cost optimization.
Develop and execute account plans with clear financial targets and growth strategies.
Monitor financial performance, forecast revenue, and manage budgets effectively.
Drive margin improvement through operational efficiency and value-based delivery.
Domain and Technology Expertise and Advisory
Stay abreast of emerging technologies and industry trends impacting MedTech
Be able to advise clients on regulatory compliance, risk management, and digital transformation strategies.
Collaboration & Leadership
Work closely with internal delivery teams, solution architects, and industry consultants to ensure seamless execution of delivery and services to the customer.
Influence senior sta keholders and manage cross-functional teams in a global delivery model
Qualifications:
Education: BE/BTech/ME/MTech/MBA or equivalent
Proven track record in business relationship management, account management, or consulting roles.
Excellent communication, stakeholder management, and negotiation skills.
Ability to manage complex engagements in a global delivery model.
Strong Experience & Knowledge of SAP Technologies and Solutions.
Prior hands-on technical/functional exposure and experience in SAP area preferred.
Understanding and experience of Life Sciences & Healthcare / MedTech domain preferred
Experience of managing the sales and growth of SAP portfolio with good track record of selling SAP solutions
Some exposure & experience of SAP ECC to S/4 Migration preferred; Familiarization of latest AI/ML solutions & initiatives
Experience with ITIL processes, service delivery governance, and SLA management
Ability to manage P&L, budgeting, forecasting, and margin improvement strategies, Stakeholder Management
Salary Range: 130,200-203,000 a year
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