ZipRecruiter

Log In

1

Sla Management Jobs (NOW HIRING)

Perfict Global

Product Manager

Richardson, TX · On-site

Vendor / SLA management. * Ability to influence. * Proactively addresses problems and escalates appropriately. * Teamwork and collaboration. * Ability to tie together solutions across systems.

Astreya

Service Desk Program Manager

Santa Clara, CA · On-site

Business Critical routing rules (immediate escalation, no queue), High SLA routing rules, and standard queue management; provide routing specifications to the FDE for AI OpsHub configuration.

Mission First

SLA Ticket Auditor

Columbia, MD · On-site

Description: The job duties of the SLA Ticket auditor are as follows: * Gather, process, and ... Work with the service delivery organization and service managers to manage performance against ...

SmartRent

Director, Customer Service

Phoenix, AZ · On-site

Own vendor relationships for outsourced/offshore customer service operations, including SLA management, QA oversight, and performance reporting. Department Oversight: * Supervise the performance of ...

SmartRent

Director, Customer Service

Phoenix, AZ · Hybrid

Own vendor relationships for outsourced/offshore customer service operations, including SLA management, QA oversight, and performance reporting. Department Oversight: * Supervise the performance of ...

Sonsoft Inc

Windows and VMWare Admin

Omaha, NE

Strong understanding and demonstrated experience working within the Managed Service Operation, SLA Management, * Service Transition and Continuous Improvement processes * Strict adherence to ITIL ...

Pyramid Consulting, Inc.

PLM Support Lead

Orlando, FL · On-site

$50 - $55/hr

Ensure SLA/KPI adherence with regular performance tracking and reporting * Manage incidents & major incidents, including escalation and war room coordination * Drive problem management & RCA to ...

INNO4

STAFF AUG -- OER Technician

Columbus, OH

$24 - $25/hr

... SLA Management - Work performed by the OER team has an SLA assigned that must be adhered to. · Stockroom Management - Technicians are responsible for correctly assigning and physically moving ...

next page

Showing results 1-20

All JobsSla Management Jobs

Sla Management information

See salary details

$39K

$87.9K

$140.5K

How much do sla management jobs pay per year?

As of Jul 22, 2026, the average yearly pay for sla management in the United States is $87,853.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,000.00 and $107,500.00 per year, depending on experience, location, and employer.

How does an SLA Management professional typically collaborate with other departments to ensure service commitments are met?

SLA Management professionals work closely with teams such as IT operations, customer support, and account management to monitor service delivery and address any issues that may impact agreed-upon service levels. They often facilitate regular meetings to review performance metrics, identify potential bottlenecks, and coordinate corrective actions. Open communication and collaboration are essential to proactively resolve problems and maintain strong client relationships, ensuring that all departments are aligned with SLA objectives.

What does SLA management do?

SLA management involves defining, monitoring, and ensuring that service providers meet agreed-upon performance standards outlined in Service Level Agreements (SLAs). It includes tracking metrics, resolving issues, and maintaining service quality to meet client expectations. Professionals in this role often use tools like ITSM software and require strong communication and analytical skills.

What is SLA Management?

SLA Management refers to the process of defining, monitoring, and managing Service Level Agreements (SLAs) between service providers and clients. It ensures that agreed-upon service standards, such as response times and resolution times, are consistently met. SLA Management involves setting clear expectations, tracking performance metrics, and addressing any breaches or issues that arise. Effective SLA Management helps improve service quality, build trust with clients, and prevent misunderstandings.

What jobs pay 4000 a week without a degree?

In Sla Management, high-paying roles such as project managers, operations managers, or specialized consultants can earn around $4,000 weekly without a formal degree, often requiring extensive experience, industry certifications, or strong skills in logistics, communication, and leadership. These positions typically involve overseeing processes, managing teams, or optimizing service delivery in various organizations.

What is the difference between Sla Management vs Service Delivery Manager?

AspectSla ManagementService Delivery Manager
Primary FocusMonitoring and ensuring Service Level Agreements are metOverseeing overall service delivery and client satisfaction
ResponsibilitiesTracking performance metrics, reporting SLA complianceManaging service teams, coordinating client communication
Required SkillsAnalytical skills, understanding of SLAs, reporting toolsLeadership, communication, service management

While Sla Management focuses on monitoring and maintaining SLA compliance, Service Delivery Managers oversee the entire service delivery process, ensuring client satisfaction and operational efficiency. Both roles collaborate closely but differ in scope and responsibilities.

What does an SLA manager do?

An SLA manager oversees service level agreements between an organization and its clients or internal teams, ensuring that service delivery meets agreed-upon standards. They monitor performance metrics, coordinate with teams to address issues, and enforce compliance to maintain service quality. Strong communication, analytical skills, and familiarity with monitoring tools are essential for this role.

What is the highest paying job in sports management?

The highest paying roles in sports management are typically executive positions such as sports team owners, general managers, or chief executive officers, with salaries often exceeding several million dollars annually. These roles require extensive experience, strong leadership skills, and a deep understanding of the sports industry, often complemented by advanced degrees or certifications. Compensation varies based on the organization size, league, and geographic location.

What are the key skills and qualifications needed to thrive in SLA Management, and why are they important?

To excel in SLA Management, you need a strong understanding of service level agreements, IT service management frameworks (like ITIL), and analytical skills, often supported by relevant certifications such as ITIL Foundation. Familiarity with SLA monitoring tools, ticketing systems, and reporting platforms is typically required. Excellent communication, negotiation, and problem-solving abilities help in managing stakeholder expectations and resolving issues proactively. These competencies ensure that service commitments are met, client satisfaction remains high, and continuous improvement is achieved in service delivery.
More about Sla Management jobs
What cities are hiring for Sla Management jobs? Cities with the most Sla Management job openings:
What states have the most Sla Management jobs? States with the most job openings for Sla Management jobs include:
What job categories do people searching Sla Management jobs look for? The top searched job categories for Sla Management jobs are:
Sla Management jobs near you
Infographic showing various Sla Management job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $87,853 per year, or $42.2 per hour.
Product Manager

Product Manager

Perfict Global

Richardson, TX • On-site

Other

Medical, Dental, Vision

Posted 17 days ago

Job description

Perfict Global IT Delivery Role

Perfict Global is a leading IT consulting services provider focused on providing innovative and successful business workforce solutions to Fortune 500 companies. Our trained and experienced professionals constantly strive to bring together the best technologies available to manage client's complex business and technology, participate in implementation activities and collaborate in new ways to meet client needs. We provide excellent benefits such as Medical, Dental, Vision ++ a fun company to work!!!

Job Purpose

This position is a senior IT delivery role responsible for end-to-end delivery of portfolio programs and projects to ensure successful execution and alignment with business needs; ensuring program and project performance metrics are met to deliver key business value; providing technical insight to assist with troubleshooting of delivery issues.

Required Job Qualifications
  • Bachelor's Degree and 10 + years of IT experience, including experience in Project management.
  • Managing multiple projects in parallel and managing large sized programs
  • Program / project management
  • Analytical thinking and consultative problem solving
  • SDLC / Iterative / Agile / Scrum development.
  • Knowledge of Application development platforms / languages.
  • Knowledge of Cloud computing / SaaS / PaaS.
  • Knowledge of DevOps / continuous deployment / integration process.
  • Experience with Project / portfolio management tools - MS Project / CBA / PPM / PMP.
  • Business acumen.
  • Customer relationship management.
  • Experience working in a highly outsourced / offshore environment.
  • Oral & written communications.
  • Vendor / SLA management.
  • Ability to influence.
  • Proactively addresses problems and escalates appropriately.
  • Teamwork and collaboration.
  • Ability to tie together solutions across systems.
  • Adaptability / ability to manage change.
Preferred Job Qualifications

Bachelors or Master's degree in Computer Science, MIS or Information Technology or MBA

Perfict logo

About Perfict

Sourced by ZipRecruiter

We are a technology company focused on providing innovative and successful business workforce solutions. Since 2011, Perfict has partnered with the biggest names across sectors offering a customized approach to each solution. We’ve established networks of genuine relationships that allow us to source the highest-quality talent and execute deals and hires quickly. With locations in US and India, we work globally to help you build your organization. Our methodology begins with listening to you about your needs. We work with your team to gain a clear understanding of your requirements, while providing a knowledge transfer of best practices.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Walnut Creek, CA, US

Year founded

2011

Social media

Facebook

View All Perfict Jobs

Apply