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Sla Management Jobs (NOW HIRING)

PB consulting

Experience in Modern Workplace solution design, support operations, and vendor/SLA management. * Strong leadership, communication, and stakeholder management skills.

360training

PMO Operations Reliability SLA Lead

Success depends on SLA and service-management expertise, portfolio and operational coordination, vendor management, stakeholder leadership, and enough technical literacy to partner credibly with ...

Tata Consultancy Service Limited

Zone Manager

Chicago, IL · On-site

$90K - $115K/yr

Incident, escalation, and SLA management * Field technician and vendor operations management * ITIL based service management (Incident, Problem, Change) * Stakeholder and customer relationship ...

Tata Consultancy Service Limited

Zone Manager

Chicago, IL · On-site

$70K - $80K/yr

Incident, escalation, and SLA management * Field technician and vendor operations management * ITIL based service management (Incident, Problem, Change) * Stakeholder and customer relationship ...

Solovis

Manager, Analyst Services

KPI & SLA Management * AI & Intelligent Automation Fluency (OCR, NLP, classification models) * Team Capacity Planning & Resource Allocation * Investment Data Domain Knowledge (asset management/fund ...

New

CYNET SYSTEMS

Agile Scrum Lead

Malvern, PA · On-site

$65 - $70/hr

Experience with SLA management, reporting, and service delivery metrics is preferred. Responsibilities: * Facilitate and lead Agile ceremonies including Sprint Planning, Daily Scrums, Backlog ...

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Sla Management information

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$39K

$87.9K

$140.5K

How much do sla management jobs pay per year?

As of Aug 14, 2026, the average yearly pay for sla management in the United States is $87,853.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,000.00 and $107,500.00 per year, depending on experience, location, and employer.

How does an SLA management professional collaborate with other departments to ensure service commitments are met?

SLA Management professionals work closely with teams such as IT operations, customer support, and account management to monitor service delivery and address any issues that may impact agreed-upon service levels. They often facilitate regular meetings to review performance metrics, identify potential bottlenecks, and coordinate corrective actions. Open communication and collaboration are essential to proactively resolve problems and maintain strong client relationships, ensuring that all departments are aligned with SLA objectives.

What is SLA management?

SLA Management refers to the process of defining, monitoring, and managing Service Level Agreements (SLAs) between service providers and clients. It ensures that agreed-upon service standards, such as response times and resolution times, are consistently met. SLA Management involves setting clear expectations, tracking performance metrics, and addressing any breaches or issues that arise. Effective SLA Management helps improve service quality, build trust with clients, and prevent misunderstandings.

What is the difference between Sla Management vs Service Delivery Manager?

AspectSla ManagementService Delivery Manager
Primary FocusMonitoring and ensuring Service Level Agreements are metOverseeing overall service delivery and client satisfaction
ResponsibilitiesTracking performance metrics, reporting SLA complianceManaging service teams, coordinating client communication
Required SkillsAnalytical skills, understanding of SLAs, reporting toolsLeadership, communication, service management

While Sla Management focuses on monitoring and maintaining SLA compliance, Service Delivery Managers oversee the entire service delivery process, ensuring client satisfaction and operational efficiency. Both roles collaborate closely but differ in scope and responsibilities.

What skills and qualifications are needed for SLA management?

To excel in SLA Management, you need a strong understanding of service level agreements, IT service management frameworks (like ITIL), and analytical skills, often supported by relevant certifications such as ITIL Foundation. Familiarity with SLA monitoring tools, ticketing systems, and reporting platforms is typically required. Excellent communication, negotiation, and problem-solving abilities help in managing stakeholder expectations and resolving issues proactively. These competencies ensure that service commitments are met, client satisfaction remains high, and continuous improvement is achieved in service delivery.
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Sla Management jobs near you
Infographic showing various Sla Management job openings in the United States as of August 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% In-person job distribution, with an average salary of $87,853 per year, or $42.2 per hour.

Microsoft Enterprise Services Architect / Manager

PB consulting

Medley, FL • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Roles and Responsibilities
  • Architect, implement, and manage Microsoft Modern Workplace solutions.
  • Administer Microsoft Entra ID (Azure AD), including identity, access, and authentication services.
  • Manage Microsoft Intune for endpoint management, device compliance, and application deployment.
  • Oversee Microsoft 365 tenant administration, including Teams, SharePoint, OneDrive, and Exchange Online.
  • Implement and maintain Microsoft 365 Security, Compliance, and Enterprise Mobility + Security (EMS) solutions.
  • Lead Modern Workplace support operations, ensuring service availability and continuous improvement.
  • Develop solution architecture, governance standards, and operational best practices.
  • Manage vendors, service providers, and SLA performance while collaborating with cross-functional stakeholders.
Required Skills
  • Strong experience with Microsoft Entra ID (Azure AD) administration.
  • Hands-on expertise in Microsoft Intune and endpoint management.
  • Extensive experience with Microsoft 365 administration (Teams, SharePoint, OneDrive, Exchange Online).
  • Knowledge of Microsoft 365 Security, Compliance, and Enterprise Mobility + Security (EMS).
  • Experience in Modern Workplace solution design, support operations, and vendor/SLA management.
  • Strong leadership, communication, and stakeholder management skills.

Apply