ZipRecruiter

Log In

1

Sla Management Jobs (NOW HIRING)

Veterans Sourcing Group

Be Seen First

Business Analyst

New York, NY · On-site

$45 - $48/hr

Invoice validation and discrepancy management * SLA tracking and dashboard reporting * Data consolidation and standardized reporting (Power BI) * Executive presentations and insights * Process ...

CYNET SYSTEMS

AMS Lead

Orlando, FL · On-site

$60 - $65/hr

Experience in service delivery and SLA management. * Strong stakeholder management skills. * Proven incident and root cause analysis capability. * Experience in managing global support teams.

Gem

SLA

Manhattan, NY · On-site

$18 - $21/hr

Communicate with all customers, staff and managers displaying respect and professionalism ... SLA Senior position:

ActioNet, Inc.

Program Manager

Rockville, MD · On-site

$160K - $220K/yr

Performance metrics and SLA management Key Competencies * Executive leadership * Stakeholder engagement * Risk and performance management * Strategic execution

Titan

AI-Native Service Desk Manager

Raleigh, NC · On-site

$95K - $125K/yr

Strong grounding in ITSM fundamentals (ITIL concepts, ticketing, SLA management, escalation design) * Comfort with metrics and data. You reason about operations through dashboards, not gut feel

ActioNet, Inc.

Program Manager

Rockville, MD

$160K - $220K/yr

Performance metrics and SLA management Key Competencies * Executive leadership * Stakeholder engagement * Risk and performance management * Strategic execution

ActioNet

Program Manager

Rockville, MD · On-site

$160K - $220K/yr

Performance metrics and SLA management Key Competencies * Executive leadership * Stakeholder engagement * Risk and performance management * Strategic execution

ActioNet

Program Manager

Rockville, MD · On-site

$160K - $220K/yr

Performance metrics and SLA management Key Competencies * Executive leadership * Stakeholder engagement * Risk and performance management * Strategic execution

ActioNet, Inc.

Program Manager

Rockville, MD · On-site

$160K - $220K/yr

Performance metrics and SLA management Key Competencies * Executive leadership * Stakeholder engagement * Risk and performance management * Strategic execution

ActioNet

Program Manager

Rockville, MD · On-site

Performance metrics and SLA management Key Competencies * Executive leadership * Stakeholder engagement * Risk and performance management * Strategic execution

Cynet Systems

Service Desk Lead

Morrisville, NC · On-site

Experience in SLA management and service performance monitoring. * Excellent written and verbal communication skills. * Ability to work in a 24/7 environment with flexible timings. Responsibilities:

next page

Showing results 1-20

All JobsSla Management Jobs

Sla Management information

See salary details

$39K

$87.9K

$140.5K

How much do sla management jobs pay per year?

As of Jul 1, 2026, the average yearly pay for sla management in the United States is $87,853.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,000.00 and $107,500.00 per year, depending on experience, location, and employer.

How does an SLA Management professional typically collaborate with other departments to ensure service commitments are met?

SLA Management professionals work closely with teams such as IT operations, customer support, and account management to monitor service delivery and address any issues that may impact agreed-upon service levels. They often facilitate regular meetings to review performance metrics, identify potential bottlenecks, and coordinate corrective actions. Open communication and collaboration are essential to proactively resolve problems and maintain strong client relationships, ensuring that all departments are aligned with SLA objectives.

What does SLA management do?

SLA management involves defining, monitoring, and ensuring that service providers meet agreed-upon performance standards outlined in Service Level Agreements (SLAs). It includes tracking metrics, resolving issues, and maintaining service quality to meet client expectations. Professionals in this role often use tools like ITSM software and require strong communication and analytical skills.

What is SLA Management?

SLA Management refers to the process of defining, monitoring, and managing Service Level Agreements (SLAs) between service providers and clients. It ensures that agreed-upon service standards, such as response times and resolution times, are consistently met. SLA Management involves setting clear expectations, tracking performance metrics, and addressing any breaches or issues that arise. Effective SLA Management helps improve service quality, build trust with clients, and prevent misunderstandings.

What jobs pay 4000 a week without a degree?

In Sla Management, high-paying roles such as project managers, operations managers, or specialized consultants can earn around $4,000 weekly without a formal degree, often requiring extensive experience, industry certifications, or strong skills in logistics, communication, and leadership. These positions typically involve overseeing processes, managing teams, or optimizing service delivery in various organizations.

What is the difference between Sla Management vs Service Delivery Manager?

AspectSla ManagementService Delivery Manager
Primary FocusMonitoring and ensuring Service Level Agreements are metOverseeing overall service delivery and client satisfaction
ResponsibilitiesTracking performance metrics, reporting SLA complianceManaging service teams, coordinating client communication
Required SkillsAnalytical skills, understanding of SLAs, reporting toolsLeadership, communication, service management

While Sla Management focuses on monitoring and maintaining SLA compliance, Service Delivery Managers oversee the entire service delivery process, ensuring client satisfaction and operational efficiency. Both roles collaborate closely but differ in scope and responsibilities.

What does an SLA manager do?

An SLA manager oversees service level agreements between an organization and its clients or internal teams, ensuring that service delivery meets agreed-upon standards. They monitor performance metrics, coordinate with teams to address issues, and enforce compliance to maintain service quality. Strong communication, analytical skills, and familiarity with monitoring tools are essential for this role.

What is the highest paying job in sports management?

The highest paying roles in sports management are typically executive positions such as sports team owners, general managers, or chief executive officers, with salaries often exceeding several million dollars annually. These roles require extensive experience, strong leadership skills, and a deep understanding of the sports industry, often complemented by advanced degrees or certifications. Compensation varies based on the organization size, league, and geographic location.

What are the key skills and qualifications needed to thrive in SLA Management, and why are they important?

To excel in SLA Management, you need a strong understanding of service level agreements, IT service management frameworks (like ITIL), and analytical skills, often supported by relevant certifications such as ITIL Foundation. Familiarity with SLA monitoring tools, ticketing systems, and reporting platforms is typically required. Excellent communication, negotiation, and problem-solving abilities help in managing stakeholder expectations and resolving issues proactively. These competencies ensure that service commitments are met, client satisfaction remains high, and continuous improvement is achieved in service delivery.
More about Sla Management jobs
What cities are hiring for Sla Management jobs? Cities with the most Sla Management job openings:
What states have the most Sla Management jobs? States with the most job openings for Sla Management jobs include:
What job categories do people searching Sla Management jobs look for? The top searched job categories for Sla Management jobs are:
Sla Management jobs near you
Infographic showing various Sla Management job openings in the United States as of June 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Temporary. Highlights an 69% Physical, 4% Hybrid, and 27% Remote job distribution, with an average salary of $87,853 per year, or $42.2 per hour.

Zone Manager

Tata Consultancy Service Limited

Los Angeles, CA • On-site

$90K - $115K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Job description

Must Have Technical/Functional Skills
  • End to end EUC / Workplace service delivery management
  • Multi country / multi site operational oversight
  • Incident, escalation, and SLA management
  • Field technician and vendor operations management
  • ITIL based service management (Incident, Problem, Change)
  • Stakeholder and customer relationship management
  • Performance monitoring, reporting, and governance
  • Continuous improvement and service optimization

Roles & Responsibilities
  • Own end to end EUC service delivery across the assigned zone, ensuring consistent support for end user devices, peripherals, and workplace services
  • Ensure SLA, KPI, and service quality compliance for incidents, service requests, IMACD, and break fix activities
  • Act as the single point of accountability for EUC operations within the zone
  • Manage and coordinate Field Technicians (FTs), site support teams, and vendors to ensure adequate coverage and timely resolution
  • Assign and prioritize work for critical incidents, Top locations, and business impacting issues
  • Oversee site onboarding, offboarding, managed/unmanaged transitions, and refresh activities
  • Lead and manage P1 / P2 incident escalations, ensuring rapid resolution and stakeholder communication
  • Conduct operational governance, including service reviews, performance tracking, and compliance audits
  • Ensure adherence to standard EUC tools, processes, and security policies
  • Drive problem management, RCA, and preventive actions to reduce repeat incidents
  • Collaborate with regional and global teams on EUC transformation initiatives, automation, and standardization
  • Identify and implement continuous improvement and cost optimization opportunities
  • Build and maintain strong stakeholder relationships with business, IT leadership, and vendors
  • Provide regular operational reports, dashboards, and executive updates

Salary Range-$90,000-$115,000 a year
#LI-KR3
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Apply