ZipRecruiter

Log In

1

Sla Management Jobs (NOW HIRING)

ActioNet, Inc.

Program Manager

Rockville, MD · On-site

$160K - $220K/yr

Performance metrics and SLA management Key Competencies * Executive leadership * Stakeholder engagement * Risk and performance management * Strategic execution

ActioNet

Program Manager

Rockville, MD

Performance metrics and SLA management Key Competencies * Executive leadership * Stakeholder engagement * Risk and performance management * Strategic execution

ActioNet

Program Manager

Rockville, MD

$160K - $220K/yr

Performance metrics and SLA management Key Competencies * Executive leadership * Stakeholder engagement * Risk and performance management * Strategic execution

ActioNet, Inc.

Program Manager

Rockville, MD

$160K - $220K/yr

Performance metrics and SLA management Key Competencies * Executive leadership * Stakeholder engagement * Risk and performance management * Strategic execution

ActioNet, Inc.

Program Manager

Rockville, MD · On-site

$160K - $220K/yr

Performance metrics and SLA management Key Competencies * Executive leadership * Stakeholder engagement * Risk and performance management * Strategic execution

ActioNet

Program Manager

Rockville, MD

$160K - $220K/yr

Performance metrics and SLA management Key Competencies * Executive leadership * Stakeholder engagement * Risk and performance management * Strategic execution

Cynet Systems

Service Desk Lead

Morrisville, NC

Experience in SLA management and service performance monitoring. * Excellent written and verbal communication skills. * Ability to work in a 24/7 environment with flexible timings. Responsibilities:

Lunavi

Service Desk Manager

Cheyenne, WY · On-site

Engineer) Performance Management & Reporting: * Establish and maintain operational KPIs, including: SLA adherence; first response time; ticket backlog and aging; routing accuracy; alert volume and ...

VivSoft Technologies LLC

Deputy Program Manager

Herndon, VA · On-site +1

$119K/yr

Solid understanding of KPI tracking, SLA management, and performance reporting * Strong stakeholder communication and documentation skills * Experience in staffing coordination and security clearance ...

Lunavi

Service Desk Manager

Cheyenne, WY · On-site

Engineer) Performance Management & Reporting: * Establish and maintain operational KPIs, including: SLA adherence; first response time; ticket backlog and aging; routing accuracy; alert volume and ...

Lunavi

Service Desk Manager

Cheyenne, WY · On-site

Engineer) Performance Management & Reporting: * Establish and maintain operational KPIs, including: SLA adherence; first response time; ticket backlog and aging; routing accuracy; alert volume and ...

S R INTERNATIONAL INC

IT Procurement Analyst

Phoenix, AZ · Hybrid

... SLA and Vendor Contract Management Technical Project Management Enterprise IT Procurement Complex RFP/RFQ Development Statement of Work (SOW) Creation and Evaluation TCO and ROI Analysis Financial ...

New

Mission First

SLA Ticket Auditor

Columbia, MD · On-site

Description: The job duties of the SLA Ticket auditor are as follows: * Gather, process, and ... Work with the service delivery organization and service managers to manage performance against ...

next page

Showing results 1-20

People also search for

All JobsSla Management Jobs

Sla Management information

See salary details

$39K

$87.9K

$140.5K

How much do sla management jobs pay per year?

As of Jun 8, 2026, the average yearly pay for sla management in the United States is $87,853.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,000.00 and $107,500.00 per year, depending on experience, location, and employer.

How does an SLA Management professional typically collaborate with other departments to ensure service commitments are met?

SLA Management professionals work closely with teams such as IT operations, customer support, and account management to monitor service delivery and address any issues that may impact agreed-upon service levels. They often facilitate regular meetings to review performance metrics, identify potential bottlenecks, and coordinate corrective actions. Open communication and collaboration are essential to proactively resolve problems and maintain strong client relationships, ensuring that all departments are aligned with SLA objectives.

What is SLA Management?

SLA Management refers to the process of defining, monitoring, and managing Service Level Agreements (SLAs) between service providers and clients. It ensures that agreed-upon service standards, such as response times and resolution times, are consistently met. SLA Management involves setting clear expectations, tracking performance metrics, and addressing any breaches or issues that arise. Effective SLA Management helps improve service quality, build trust with clients, and prevent misunderstandings.

What is the difference between Sla Management vs Service Delivery Manager?

AspectSla ManagementService Delivery Manager
Primary FocusMonitoring and ensuring Service Level Agreements are metOverseeing overall service delivery and client satisfaction
ResponsibilitiesTracking performance metrics, reporting SLA complianceManaging service teams, coordinating client communication
Required SkillsAnalytical skills, understanding of SLAs, reporting toolsLeadership, communication, service management

While Sla Management focuses on monitoring and maintaining SLA compliance, Service Delivery Managers oversee the entire service delivery process, ensuring client satisfaction and operational efficiency. Both roles collaborate closely but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive in SLA Management, and why are they important?

To excel in SLA Management, you need a strong understanding of service level agreements, IT service management frameworks (like ITIL), and analytical skills, often supported by relevant certifications such as ITIL Foundation. Familiarity with SLA monitoring tools, ticketing systems, and reporting platforms is typically required. Excellent communication, negotiation, and problem-solving abilities help in managing stakeholder expectations and resolving issues proactively. These competencies ensure that service commitments are met, client satisfaction remains high, and continuous improvement is achieved in service delivery.
More about Sla Management jobs
What cities are hiring for Sla Management jobs? Cities with the most Sla Management job openings:
What states have the most Sla Management jobs? States with the most job openings for Sla Management jobs include:
What job categories do people searching Sla Management jobs look for? The top searched job categories for Sla Management jobs are:
Sla Management jobs near you
Hiring!!! Delivery Head / Manager / Service Delivery Manager- Greensboro, NC (Onsite)

Hiring!!! Delivery Head / Manager / Service Delivery Manager- Greensboro, NC (Onsite)

Amaze Systems Inc.

Greensboro, NC • On-site

Other

Posted 25 days ago

Job description

Hi,

Kindly go through below role and if inerested, share me your updated resume with contact details.

Role: Delivery Head / Manager / Service Delivery Manager

Location: Greensboro, NC (Onsite)

Duration: FTE

Skills-

Preferred 20+ years exp. candidate

  • Single aggregator of delivery across all service lines in the Program
  • Responsible for delivery of current book of business (from project initiation) and manage overall program governance
  • Manage talent incl. employee development, performance management, etc. and ensure employee satisfaction
  • Lead client forums such as QBRs, ABRs, etc. and manage all client communication
  • Collaborate with customer stakeholders
  • Own Program SOW delivery
  • Own the P&L, Bid vs Did for the Program
  • Ensure response and resolution to customer & internal escalations across the Program
  • Drive the adherence of KPI/SLA Management
  • Own Operational Effectiveness and Ways of working
  • Own Continual Service Improvement, Automation and Optimization
  • Accountable for ALL training & compliance aspects of the Program
  • Ensure periodic connect with customer to seek feedback and calibrate the team to deliver to those feedback
  • Escalate / Approach the Delivery Partner appropriately
  • Effectively enable the Support Services to deliver services, that can be consumed by the Delivery teams to honour their contractual commitments

-------
Thanks & Regards,
Ashish
ashish.k@amaze-systems.com

Amaze Systems logo

About Amaze Systems

Sourced by ZipRecruiter

We strive to be the very best in our industry. We're the Best IT Specialists. We value our clients and their trust in us and hence, Our IT & Web Consultants don't hesitate to move mountains to give them high quality & innovative digital strategies, without resting, till they get the brand of their dreams. Our impeccable digital executions has helped several businesses multiply and increase their business enquiries substantially over years making us one of the most preferred online partners.

Industry

It services

Company size

501 - 1,000 Employees

Headquarters location

Dallas, TX, US

Social media

Twitter

View All Amaze Systems Jobs