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Sla Management Jobs (NOW HIRING)

CYNET SYSTEMS

Agile Scrum Lead

Malvern, PA · On-site

$65 - $70/hr

Experience with SLA management, reporting, and service delivery metrics is preferred. Responsibilities: * Facilitate and lead Agile ceremonies including Sprint Planning, Daily Scrums, Backlog ...

CYNET SYSTEMS

Agile Scrum Lead

Malvern, PA · On-site

$65 - $70/hr

Experience with SLA management, reporting, and service delivery metrics is preferred. Responsibilities: Facilitate and lead Agile ceremonies including Sprint Planning, Daily Scrums, Backlog ...

Vertin

Service Desk Lead

Wahpeton, ND

$70K - $80K/yr

This individual will be responsible for leading daily support operations, managing ticket queues, maintaining SLA compliance, and ensuring exceptional client experience. The ideal candidate combines ...

New

ActioNet

Program Manager

Rockville, MD · On-site

$160K - $220K/yr

Performance metrics and SLA management Key Competencies * Executive leadership * Stakeholder engagement * Risk and performance management * Strategic execution

ActioNet, Inc.

Program Manager

Rockville, MD · On-site

$160K - $220K/yr

Performance metrics and SLA management Key Competencies * Executive leadership * Stakeholder engagement * Risk and performance management * Strategic execution

Vertin

Service Desk Lead

Edina, MN · On-site

$70K - $80K/yr

This individual will be responsible for leading daily support operations, managing ticket queues, maintaining SLA compliance, and ensuring exceptional client experience. The ideal candidate combines ...

New

SDH Systems

Service Desk Manager

Des Moines, IA · On-site

$20/hr

... management of incidents and service requests within ManageEngine ServiceDesk Plus (SDP). This role ensures efficient ticket flow, SLA compliance, backlog prevention, operational reporting, and ...

New

ActioNet

Program Manager

Rockville, MD

$160K - $220K/yr

Performance metrics and SLA management Key Competencies * Executive leadership * Stakeholder engagement * Risk and performance management * Strategic execution

ActioNet, Inc.

Program Manager

Rockville, MD

$160K - $220K/yr

Performance metrics and SLA management Key Competencies * Executive leadership * Stakeholder engagement * Risk and performance management * Strategic execution

ActioNet, Inc.

Program Manager

Rockville, MD · On-site

$160K - $220K/yr

Performance metrics and SLA management Key Competencies * Executive leadership * Stakeholder engagement * Risk and performance management * Strategic execution

Gem

SLA

Manhattan, NY · On-site

$18 - $21/hr

Communicate with all customers, staff and managers displaying respect and professionalism ... SLA Senior position:

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Showing results 21-40

All JobsSla Management Jobs

Sla Management information

See salary details

$39K

$87.9K

$140.5K

How much do sla management jobs pay per year?

As of Aug 14, 2026, the average yearly pay for sla management in the United States is $87,853.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,000.00 and $107,500.00 per year, depending on experience, location, and employer.

How does an SLA management professional collaborate with other departments to ensure service commitments are met?

SLA Management professionals work closely with teams such as IT operations, customer support, and account management to monitor service delivery and address any issues that may impact agreed-upon service levels. They often facilitate regular meetings to review performance metrics, identify potential bottlenecks, and coordinate corrective actions. Open communication and collaboration are essential to proactively resolve problems and maintain strong client relationships, ensuring that all departments are aligned with SLA objectives.

What is SLA management?

SLA Management refers to the process of defining, monitoring, and managing Service Level Agreements (SLAs) between service providers and clients. It ensures that agreed-upon service standards, such as response times and resolution times, are consistently met. SLA Management involves setting clear expectations, tracking performance metrics, and addressing any breaches or issues that arise. Effective SLA Management helps improve service quality, build trust with clients, and prevent misunderstandings.

What is the difference between Sla Management vs Service Delivery Manager?

AspectSla ManagementService Delivery Manager
Primary FocusMonitoring and ensuring Service Level Agreements are metOverseeing overall service delivery and client satisfaction
ResponsibilitiesTracking performance metrics, reporting SLA complianceManaging service teams, coordinating client communication
Required SkillsAnalytical skills, understanding of SLAs, reporting toolsLeadership, communication, service management

While Sla Management focuses on monitoring and maintaining SLA compliance, Service Delivery Managers oversee the entire service delivery process, ensuring client satisfaction and operational efficiency. Both roles collaborate closely but differ in scope and responsibilities.

What skills and qualifications are needed for SLA management?

To excel in SLA Management, you need a strong understanding of service level agreements, IT service management frameworks (like ITIL), and analytical skills, often supported by relevant certifications such as ITIL Foundation. Familiarity with SLA monitoring tools, ticketing systems, and reporting platforms is typically required. Excellent communication, negotiation, and problem-solving abilities help in managing stakeholder expectations and resolving issues proactively. These competencies ensure that service commitments are met, client satisfaction remains high, and continuous improvement is achieved in service delivery.
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Sla Management jobs near you
Infographic showing various Sla Management job openings in the United States as of August 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% In-person job distribution, with an average salary of $87,853 per year, or $42.2 per hour.

Agile Scrum Lead

CYNET SYSTEMS

Malvern, PA • On-site

$65 - $70/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Posted 6 days ago

Job description

Job Overview:

Pay Range: $65.00hr - $70.00hr

Requirement/Must Have:

  • Strong experience as a Scrum Master or Agile Delivery Lead in enterprise environments.
  • Working knowledge of Appian and experience supporting or coordinating Client teams.
  • Excellent stakeholder management and communication skills.
  • Experience managing Agile delivery, production support, release coordination, and cross-team dependencies.
  • Strong problem-solving, facilitation, and conflict-resolution abilities.
  • Familiarity with DevOps practices, GitHub/Bitbucket, and operational governance processes.
  • Experience with SLA management, reporting, and service delivery metrics is preferred.

Responsibilities:

  • Facilitate and lead Agile ceremonies including Sprint Planning, Daily Scrums, Backlog Refinement, Reviews, Retrospectives, and Scrum of Scrums.
  • Partner with Product Owners to create, prioritize, and refine product backlogs.
  • Drive continuous improvement initiatives, remove delivery impediments, and promote Agile best practices.
  • Coordinate and manage delivery activities across Appian and Client teams, ensuring alignment and successful execution.
  • Oversee sprint execution, backlog management, production deployments, and release coordination.
  • Act as the primary point of contact for product health, production support, and stakeholder communications.
  • Collaborate with business stakeholders, Agile coaches, architects, and leadership teams to ensure successful delivery outcomes.
  • Track operational metrics, SLA compliance, security vulnerabilities, and platform governance requirements.
  • Identify automation opportunities and drive process optimization initiatives.
  • Mentor team members, facilitate knowledge-sharing sessions, and foster a collaborative team culture.

Skills:

  • Agile.
  • Scrum.
  • Appian.
  • Client.
  • DevOps.
  • GitHub.
  • Bitbucket.
  • SLA Management.
  • Production Support.
  • Release Coordination.

Qualification And Education:

  • Strong leadership presence with the ability to influence without authority.
  • Highly organized, proactive, and delivery-focused.
  • Ability to effectively manage multiple stakeholders and distributed teams.
  • Comfortable operating in a fast-paced Agile environment while balancing delivery, support, and operational responsibilities.

Benefits
 
Our Benefits Include:
  • Medical, Dental, and Vision Insurance
  • 401(k) Retirement Plan
  • Health Savings Account (HSA)
  • Disability Insurance (Short-Term and Long-Term)
  • Life and AD&D Insurance
  • Paid Sick Leave (where required by applicable state or local law)
  • Supplemental Insurance Plans
  • Identity Theft Protection
  • Pet Insurance
  • Employee Wellness Programs
  • Employee Assistance Program (EAP)
  • Career Growth and Professional Development Opportunities
Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.

About Cynet Systems

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.
As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
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About Cynet Systems

Sourced by ZipRecruiter

Cynet Systems Inc is a staffing and recruiting corporation nestled in Ashburn, VA, USA. Established in 2010, the company operates within the Information Technology and Services sector, specializing in providing effective workforce solutions to different business needs, including IT consulting, direct hire, and contract staffing services. Through the years, Cynet Systems has built an impressive portfolio, going beyond borders and expanding its operations internationally in Canada and India. Rooted in its core values of teamwork, leadership, and commitment, Cynet Systems helps businesses unlock their full potential by providing versatile and competent professionals that perfectly align with their needs. Fueled by their unwavering mission to deliver top-tier talent to businesses worldwide, Cynet Systems garnered various recognitions including SIA's fastest-growing staffing firms and Best Place to Work in Virginia for 2019.

Industry

It services

Company size

501 - 1,000 Employees

Headquarters location

Sterling, VA, US

Year founded

2010

Social media

Twitter

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