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Sla Management Jobs (NOW HIRING)

K Anand Corporation

Blue Yonder WMS

Plano, TX · On-site

Monitor SLA and KPI performance, identify recurring issues, and drive automation and ticket-reduction initiatives. Guide offshore teams, strengthen knowledge management, and ensure operational ...

New

CYNET SYSTEMS

Agile Scrum Lead

Malvern, PA · On-site

$65 - $70/hr

Experience with SLA management, reporting, and service delivery metrics is preferred. Responsibilities: * Facilitate and lead Agile ceremonies including Sprint Planning, Daily Scrums, Backlog ...

ActioNet, Inc.

Program Manager

Rockville, MD · On-site

$160K - $220K/yr

Performance metrics and SLA management Key Competencies * Executive leadership * Stakeholder engagement * Risk and performance management * Strategic execution

Vertin

Service Desk Lead

Wahpeton, ND · On-site

$70K - $80K/yr

This individual will be responsible for leading daily support operations, managing ticket queues, maintaining SLA compliance, and ensuring exceptional client experience. The ideal candidate combines ...

Gem

SLA

Manhattan, NY · On-site

$18 - $21/hr

Communicate with all customers, staff and managers displaying respect and professionalism ... SLA Senior position:

ActioNet, Inc.

Program Manager

Rockville, MD · On-site

$160K - $220K/yr

Performance metrics and SLA management Key Competencies * Executive leadership * Stakeholder engagement * Risk and performance management * Strategic execution

ActioNet, Inc.

Program Manager

Rockville, MD · On-site

$160K - $220K/yr

Performance metrics and SLA management Key Competencies * Executive leadership * Stakeholder engagement * Risk and performance management * Strategic execution

Vertin

Service Desk Lead

Edina, MN · On-site

$70K - $80K/yr

This individual will be responsible for leading daily support operations, managing ticket queues, maintaining SLA compliance, and ensuring exceptional client experience. The ideal candidate combines ...

3B Staffing LLC

Sr. IT Product Manager

Richardson, TX · Hybrid

$114K - $151K/yr

Vendor / SLA management. * Ability to influence. * Proactively addresses problems and escalates appropriately. * Teamwork and collaboration. * Ability to tie together solutions across systems.

ActioNet

Program Manager

Rockville, MD · On-site

$160K - $220K/yr

Performance metrics and SLA management Key Competencies * Executive leadership * Stakeholder engagement * Risk and performance management * Strategic execution

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Showing results 21-40

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Sla Management information

See salary details

$39K

$87.9K

$140.5K

How much do sla management jobs pay per year?

As of Sep 5, 2026, the average yearly pay for sla management in the United States is $87,853.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,000.00 and $107,500.00 per year, depending on experience, location, and employer.

What is SLA management?

SLA Management refers to the process of defining, monitoring, and managing Service Level Agreements (SLAs) between service providers and clients. It ensures that agreed-upon service standards, such as response times and resolution times, are consistently met. SLA Management involves setting clear expectations, tracking performance metrics, and addressing any breaches or issues that arise. Effective SLA Management helps improve service quality, build trust with clients, and prevent misunderstandings.

What skills and qualifications are needed for SLA management?

To excel in SLA Management, you need a strong understanding of service level agreements, IT service management frameworks (like ITIL), and analytical skills, often supported by relevant certifications such as ITIL Foundation. Familiarity with SLA monitoring tools, ticketing systems, and reporting platforms is typically required. Excellent communication, negotiation, and problem-solving abilities help in managing stakeholder expectations and resolving issues proactively. These competencies ensure that service commitments are met, client satisfaction remains high, and continuous improvement is achieved in service delivery.

How does an SLA management professional collaborate with other departments to ensure service commitments are met?

SLA Management professionals work closely with teams such as IT operations, customer support, and account management to monitor service delivery and address any issues that may impact agreed-upon service levels. They often facilitate regular meetings to review performance metrics, identify potential bottlenecks, and coordinate corrective actions. Open communication and collaboration are essential to proactively resolve problems and maintain strong client relationships, ensuring that all departments are aligned with SLA objectives.

What is the difference between Sla Management vs Service Delivery Manager?

AspectSla ManagementService Delivery Manager
Primary FocusMonitoring and ensuring Service Level Agreements are metOverseeing overall service delivery and client satisfaction
ResponsibilitiesTracking performance metrics, reporting SLA complianceManaging service teams, coordinating client communication
Required SkillsAnalytical skills, understanding of SLAs, reporting toolsLeadership, communication, service management

While Sla Management focuses on monitoring and maintaining SLA compliance, Service Delivery Managers oversee the entire service delivery process, ensuring client satisfaction and operational efficiency. Both roles collaborate closely but differ in scope and responsibilities.

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Sla Management jobs near you
Infographic showing various Sla Management job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $87,853 per year, or $42.2 per hour.

Blue Yonder WMS

K Anand Corporation

Plano, TX • On-site

Other

Posted 3 days ago

New

Job description

Role: Blue Yonder WMS

Work Location: Plano, TX 75024

Duration: Long term contract

Key Responsibilities:

Lead end-to-end Blue Yonder WMS L2/L3 application support across warehouse sites. Serve as a subject matter expert for Blue Yonder WMS (2023.x), with deep understanding of end-to-end solution design and support. Act as the primary onshore contact for customer communication, escalations, and service governance. Manage incidents, problems, changes, releases, root cause analysis, and major incident recovery. Coordinate with warehouse operations, IT teams, offshore support, product teams, and third-party vendors. Monitor SLA and KPI performance, identify recurring issues, and drive automation and ticket-reduction initiatives. Guide offshore teams, strengthen knowledge management, and ensure operational readiness.

Required Skills:

10+ years of WMS experience, including hands-on Blue Yonder WMS

10+ experience.

Should have good Blue Yonder WMS (Version 2023, 2024) technical knowledge Strong knowledge of core Blue Yonder WMS inbound, outbound, inventory, replenishment, allocation, wave, picking, packing, and shipping processes. Experience supporting integrations with ERP, TMS, automation/MHE, and third-party applications. Proficiency in production troubleshooting, SQL/data analysis, interfaces, APIs, web services, and message flows. Strong understanding of ITIL-based AMS operations, SLA management, and service management tools. Excellent customer-facing communication, stakeholder management, leadership, and problem-solving skills.

Regards,

Govind Awasthi

Associate Talent Acquisition

KAnand Corporation

Email:

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