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Sla Management Jobs in Florida (NOW HIRING)

JDA

Sr. Director, Finance -IT

Delray Beach, FL · On-site +1

Lead the Finance IT operational model including SLA management, incident response, break-fix triage, and root cause resolution. * Drive continuous improvement in system stability, data quality, and ...

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Sla Management information

See Florida salary details

$29.1K

$65.7K

$105K

How much do sla management jobs pay per year?

As of Aug 20, 2026, the average yearly pay for sla management in Florida is $65,652.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,100.00 and $80,300.00 per year, depending on experience, location, and employer.

What is SLA management?

SLA Management refers to the process of defining, monitoring, and managing Service Level Agreements (SLAs) between service providers and clients. It ensures that agreed-upon service standards, such as response times and resolution times, are consistently met. SLA Management involves setting clear expectations, tracking performance metrics, and addressing any breaches or issues that arise. Effective SLA Management helps improve service quality, build trust with clients, and prevent misunderstandings.

What skills and qualifications are needed for SLA management?

To excel in SLA Management, you need a strong understanding of service level agreements, IT service management frameworks (like ITIL), and analytical skills, often supported by relevant certifications such as ITIL Foundation. Familiarity with SLA monitoring tools, ticketing systems, and reporting platforms is typically required. Excellent communication, negotiation, and problem-solving abilities help in managing stakeholder expectations and resolving issues proactively. These competencies ensure that service commitments are met, client satisfaction remains high, and continuous improvement is achieved in service delivery.

How does an SLA management professional collaborate with other departments to ensure service commitments are met?

SLA Management professionals work closely with teams such as IT operations, customer support, and account management to monitor service delivery and address any issues that may impact agreed-upon service levels. They often facilitate regular meetings to review performance metrics, identify potential bottlenecks, and coordinate corrective actions. Open communication and collaboration are essential to proactively resolve problems and maintain strong client relationships, ensuring that all departments are aligned with SLA objectives.

What is the difference between Sla Management vs Service Delivery Manager?

AspectSla ManagementService Delivery Manager
Primary FocusMonitoring and ensuring Service Level Agreements are metOverseeing overall service delivery and client satisfaction
ResponsibilitiesTracking performance metrics, reporting SLA complianceManaging service teams, coordinating client communication
Required SkillsAnalytical skills, understanding of SLAs, reporting toolsLeadership, communication, service management

While Sla Management focuses on monitoring and maintaining SLA compliance, Service Delivery Managers oversee the entire service delivery process, ensuring client satisfaction and operational efficiency. Both roles collaborate closely but differ in scope and responsibilities.

What are popular job titles related to Sla Management jobs in Florida?

For Sla Management jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Sla Management jobs in Florida look for?

The top searched job categories for Sla Management jobs in Florida are:

What cities in Florida are hiring for Sla Management jobs?

Cities in Florida with the most Sla Management job openings:

Sla Management jobs near you
Infographic showing various Sla Management job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $65,652 per year, or $31.6 per hour.

Information Technology_USA - USA_Engineer

Real Soft, Inc.

Jacksonville, FL • On-site

$52.75 - $70.25/hr

Contractor

This job post has expired today. Applications are no longer accepted.

Job description

**Please strictly adhere to the following resume naming convention:
ALL CAPS, NO SPACES BETWEEN UNDERSCORES
PTN_US_GBAMSREQID_CandidateBeelineID
Example: PTN_US_9999999_SKIPJOHNSON0413
: -
MSP Owner: Michelle Lee
Location: Long Lake, WA
Duration: 6 months
skill id: 10878828
Role Description
• Experience supporting large-scale distributed systems (200+ microservices).
• Strong hands-on experience with FluxCD for GitOps-based continuous delivery.
• Experience implementing and managing:
o GitOps deployment patterns
o Automated Kubernetes application reconciliation
o Multi-environment deployment strategies
o Progressive delivery and automated rollbacks
o Configuration and secret management
o Helm-based application deployments through FluxCD
• Expertise integrating FluxCD with Enterprise GitHub, Jenkins, Azure Container Registry (ACR), and Kubernetes clusters.
• Experience managing platform releases for 200+ microservices using GitOps principles.
• Ability to troubleshoot deployment drift, reconciliation failures, and cluster synchronization issues.
• Strong understanding of:
o SLI/SLO/SLA management
o Incident Management
o Problem Management
o Capacity Planning
o Reliability Engineering
o Root Cause Analysis (RCA)
o Chaos Engineering principles
Required Skills
Site Reliability Engineering
• Reliability Engineering
• SLI/SLO/SLA management
• Incident Management
• Problem Management
• Capacity Planning
• Root Cause Analysis (RCA)
• Chaos Engineering principles
Kubernetes & GitOps
• Kubernetes
• FluxCD
• GitOps deployment patterns
• Automated Kubernetes application reconciliation
• Multi-environment deployment strategies
• Progressive delivery
• Automated rollbacks
• Helm-based application deployments through FluxCD
• Configuration and secret management
Platform Operations
• Experience supporting large-scale distributed systems (200+ microservices)
• Experience managing platform releases for 200+ microservices using GitOps principles
• Troubleshooting deployment drift
• Reconciliation failures
• Cluster synchronization issues
DevOps & Automation
• CI/CD automation
• Terraform
• GitHub
• Jenkins
• Azure Container Registry (ACR)
Application & Messaging Technologies
• Java ecosystem
• Kafka
• ActiveMQ
• Event-driven architectures
• Modern UI applications
Observability & Database Operations
• Observability
• Database operations
Cloud-Native Platforms
• Cloud-native environments
Candidate Profile
• We are seeking a highly skilled Senior Platform Site Reliability Engineer (SRE) to support and operate a large-scale distributed platform consisting of 200+ Java-based microservices, event-driven architectures, modern UI applications, and enterprise-grade databases.
• The candidate will drive platform reliability, scalability, observability, automation, and operational excellence across cloud-native environments.
• The ideal engineer will have strong expertise in Kubernetes, FluxCD, Terraform, Java ecosystem, Kafka/ActiveMQ messaging, CI/CD automation, observability, and database operations, with a mindset focused on reliability engineering, automation, and production support.
Skills: Digital : Kafka ~ Digital : Kubernetes ~ Digital: Terraform ~ Java Scheduler Tools - Quartz| Flux ~ ActiveMQ
Experience Required: 10 & Above

Apply