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It Help Desk Associate Jobs in Florida (NOW HIRING)

iVenture Solutions

IT Help Desk Technician

Tampa, FL · On-site

$37K - $50K/yr

IT Help Desk Technician Department: Orion Employment Type: Full Time Location: Tampa, FL Compensation: $37,000 - $50,000 / year Description Our Help Desk Technicians are the best of the best. Each ...

J.J. Taylor

IT Help Desk Technician

Tampa, FL · On-site

IT Help Desk/Support Technician for J.J. Taylor Companies, Inc. - Tampa, FL (Travel Required) Join ... Associate degree in Computer Science or related field preferred * High school diploma or GED ...

Kforce Technology Staffing

IT Help Desk

Miami, FL · On-site

Kforce has a client seeking an IT Help Desk in Miami, FL. Responsibilities: * Provide Level 1 and Level 2 technical support for desktops, laptops, mobile devices, printers, and peripheral equipment

iVenture Solutions

IT Help Desk Technician

Tampa, FL

$37K - $50K/yr

Position Overview What you'll be doing as an IT Help Desk Technician: * Support Microsoft Windows desktop and server technologies * Consult with clients and offer guidance on technology use and best ...

Enterfusion

IT Help Desk Technician

Orlando, FL · On-site

$48K - $65K/yr

As an IT Help Desk Technician, you will serve as the initial point of contact for clients facing technical difficulties. Your role will be essential in delivering prompt and effective troubleshooting ...

Enterfusion

IT Help Desk Technician

Orlando, FL · On-site

$48K - $65K/yr

As an IT Help Desk Technician, you will serve as the initial point of contact for clients facing technical difficulties. Your role will be essential in delivering prompt and effective troubleshooting ...

Enterfusion

IT Help Desk Technician

Orlando, FL · On-site

$48K - $65K/yr

As an IT Help Desk Technician, you will serve as the initial point of contact for clients facing technical difficulties. Your role will be essential in delivering prompt and effective troubleshooting ...

Revel Staffing

IT Help Desk Specialist

Jacksonville, FL

$80K - $110K/hr

We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and ... Preferred Qualifications Associate degree in Information Technology, Computer Science, or a related ...

Revel Staffing

IT Help Desk Specialist

Tampa, FL

$80K - $110K/hr

We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and ... Preferred Qualifications Associate degree in Information Technology, Computer Science, or a related ...

jjt

IT Help Desk Technician

Tampa, FL · On-site

Associates degree in computer science or related field preferred. * High School diploma or GED ... Previous technical support experience with IT Help Desk preferred. Working Conditions: * Normal ...

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It Help Desk Associate information

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How much do it help desk associate jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for it help desk associate in Florida is $17.26, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $19.76 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Associate, and why are they important?

To thrive as an IT Help Desk Associate, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by a degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you effectively address user issues and build trust with clients. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction within an organization.

What are some common challenges an IT Help Desk Associate faces, and how can they be effectively managed?

IT Help Desk Associates often encounter challenges such as handling high volumes of support requests, troubleshooting diverse technical issues, and communicating solutions to users with varying tech skills. Effective time management and prioritization help manage workload peaks, while continuous learning ensures up-to-date troubleshooting skills. Building strong communication and customer service abilities is also essential, as associates frequently need to explain technical concepts in user-friendly language and maintain a positive attitude under pressure.

What is the difference between It Help Desk Associate vs Network Support Technician?

AspectIt Help Desk AssociateNetwork Support Technician
CertificationsCompTIA A+, Network+ (preferred)CompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, user support, troubleshootingNetwork infrastructure, server support, hardware setup
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search & ComparisonYesYes

The It Help Desk Associate primarily provides user support and troubleshooting for software and hardware issues within an organization, often working in help desk environments. In contrast, a Network Support Technician focuses on maintaining and troubleshooting network infrastructure, including servers and network hardware. While both roles require technical certifications and involve IT support, the Help Desk Associate is more user-focused, whereas the Network Support Technician specializes in network systems.

What does an IT Help Desk Associate do?

An IT Help Desk Associate provides technical support and assistance to employees or customers experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries via phone, email, or chat, and escalate more complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly within an organization, minimizing downtime and improving productivity. Additionally, they may help with setting up new equipment, managing user accounts, and providing training on common IT tools.
What are the most commonly searched types of It Help Desk jobs in Florida? The most popular types of It Help Desk jobs in Florida are:
What are popular job titles related to It Help Desk Associate jobs in Florida? For It Help Desk Associate jobs in Florida, the most frequently searched job titles are:
What job categories do people searching It Help Desk Associate jobs in Florida look for? The top searched job categories for It Help Desk Associate jobs in Florida are:
What cities in Florida are hiring for It Help Desk Associate jobs? Cities in Florida with the most It Help Desk Associate job openings:
It Help Desk Associate jobs near you
Infographic showing various It Help Desk Associate job openings in Florida as of July 2026, with employment types broken down into 1% As Needed, 68% Full Time, 28% Part Time, 2% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $35,911 per year, or $17.3 per hour.
IT Help Desk Associate

IT Help Desk Associate

Dynasty Financial Partners

Saint Petersburg, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

JOB OVERVIEW:
Dynasty Financial Partners is seeking a motivated, self-starting IT Support Specialist to join our Technology team. Based in our St. Petersburg office, you'll serve as a critical resource for our employees-delivering hands-on technical support locally while providing remote assistance to team members across our other offices. This role offers the opportunity to work across a broad technology landscape, from day-to-day troubleshooting to infrastructure administration and cybersecurity initiatives.
REQUIREMENTS:
End-User Support
  • Deliver first and second-tier technical support to Dynasty employees, both onsite and remotely
  • Troubleshoot hardware, software, and connectivity issues across workstations, mobile devices, printers, phones, and web conferencing tools
  • Translate complex technical issues into clear, understandable guidance for non-technical users

Systems & Infrastructure Administration
  • Assist with server administration tasks including user and group management, security permissions, group policies, and resource monitoring within Active Directory and Azure Active Directory
  • Configure, maintain, and troubleshoot internal infrastructure including servers, routers, switches, firewalls, and security updates
  • Monitor datacenter and cloud environment health using existing tools; build, test, and maintain servers as needed

Microsoft Ecosystem Management
  • Administer and support Microsoft technologies including Exchange, Microsoft 365, SharePoint, Intune, and Autopilot
  • Troubleshoot email issues such as bounce-backs, spam filtering, transmission failures, and mobile app configurations
  • Able to navigate and troubleshoot GenAI content

Asset & Lifecycle Management
  • Manage technology assets, deploy system images, and ensure compliance with firm policies
  • Execute onboarding and offboarding procedures, including workstation deployment and decommissioning
  • Support routine updates, patches, and hardware lifecycle planning

Security & Compliance
  • Assist in monitoring, maintaining, and implementing cybersecurity policies and solutions across the internal environment

Collaboration & Projects
  • Partner with external MSPs, hardware vendors, and software providers to resolve issues and implement solutions
  • Collaborate with internal departments on cross-functional technology initiatives
  • Travel occasionally throughout the United States to support Dynasty network firms with IT projects
  • Respond promptly to critical incidents as needed

Requirements
REQUIREMENTS:
Experience & Certifications
  • 1-2 years of experience in an internal IT support or Helpdesk role
  • CompTIA, Microsoft, and/or Cisco certifications are a plus

Technical Skills
  • Strong understanding of desktop hardware, operating systems, and diagnostic tools
  • Proficiency with Microsoft Office, Outlook, and mobile device configuration and support
  • Experience administering Microsoft 365 and related admin portals

Foundational knowledge of networking principles, including:
  • Client-server architecture, switching, and TCP/IP protocols (DNS, WINS, DHCP, routing)
  • CAT cabling, wireless security, and firewall technologies
  • OSI Model fundamentals
  • Entry-level Active Directory and/or Entra experience with the ability to perform basic user account administration
  • Familiarity with troubleshooting network connections, web conferencing, and Wi-Fi issues
  • Exposure to Fortinet and Cisco Meraki hardware is ideal
  • Experience with management tools such as NinjaOne, Intune, Microsoft 365 Admin Centers, and PowerShell are a plus

Process & Framework Knowledge
  • Ability to follow and execute process-driven workflows
  • Familiarity with ITIL framework principles

BENEFITS
  • Health Insurance
  • Dental insurance
  • Vision insurance
  • Retirement plan 401(k)
  • 401(k) matching
  • Paid Time Off
  • FSA/HSA benefits plans
  • Disability benefits
  • Voluntary Life Insurance
  • Basic Life Insurance

EQUAL EMPLOYMENT OPPORTUNITY: Dynasty Financial Partners is committed to providing equal employment opportunities and ensuring that all employment-related decisions are made without regard to race, color, sex, age, national origin, religion, physical or mental disability (unrelated to the ability to perform job duties) veteran status, or any other protected status under applicable law.

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