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It Help Desk Associate Jobs in Florida (NOW HIRING)

iVenture Solutions

IT Help Desk Technician

Jacksonville, FL · On-site

$37K - $50K/yr

  • Life

  • Retirement

  • PTO

IT Help Desk Technician Department: Orion Employment Type: Full Time Location: Jacksonville, FL Compensation: $37,000 - $50,000 / year Description Our Help Desk Technicians are the best of the best.

iVenture Solutions

IT Help Desk Technician

Tampa, FL · On-site

$37K - $50K/yr

  • Life

  • Retirement

  • PTO

IT Help Desk Technician Department: Orion Employment Type: Full Time Location: Tampa, FL Compensation: $37,000 - $50,000 / year Description Our Help Desk Technicians are the best of the best. Each ...

iVenture Solutions

IT Help Desk Technician

Tampa, FL

$37K - $50K/yr

  • Life

  • Retirement

  • PTO

Position Overview What you'll be doing as an IT Help Desk Technician: * Support Microsoft Windows desktop and server technologies * Consult with clients and offer guidance on technology use and best ...

Next Step Systems

IT Help Desk Specialist

Boca Raton, FL · On-site

  • Medical

  • Retirement

  • PTO

Associates degree in Information Technology, Computer Science or higher desired. - At least 3 years help desk experience & proven work experience in providing help desk support required. - Need ...

iVenture Solutions

IT Help Desk Technician

Jacksonville, FL

$37K - $50K/yr

  • Life

  • Retirement

  • PTO

Position Overview What you'll be doing as an IT Help Desk Technician: * Support Microsoft Windows desktop and server technologies * Consult with clients and offer guidance on technology use and best ...

iVenture Solutions

IT Help Desk Technician

Tampa, FL · On-site

  • Life

  • Retirement

  • PTO

What you'll be doing as an IT Help Desk Technician: * Support Microsoft Windows desktop and server technologies * Consult with clients and offer guidance on technology use and best-practices

Enterfusion

IT Help Desk Technician

Orlando, FL · On-site

$48K - $65K/yr

  • Medical

  • Life

  • Retirement

  • PTO

As an IT Help Desk Technician, you will serve as the initial point of contact for clients facing technical difficulties. Your role will be essential in delivering prompt and effective troubleshooting ...

Enterfusion

IT Help Desk Technician

Orlando, FL

$48K - $65K/yr

  • Medical

  • Life

  • Retirement

  • PTO

As an IT Help Desk Technician, you will serve as the initial point of contact for clients facing technical difficulties. Your role will be essential in delivering prompt and effective troubleshooting ...

Enterfusion

IT Help Desk Technician

Orlando, FL · On-site

$48K - $65K/yr

  • Medical

  • Life

  • Retirement

  • PTO

As an IT Help Desk Technician, you will serve as the initial point of contact for clients facing technical difficulties. Your role will be essential in delivering prompt and effective troubleshooting ...

Celsius

IT Help Desk Technician

Boca Raton, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Celsius is hiring for this position in our Boca Raton, FL. IT Help Desk Technician Department: IT Reporting to: SVP of IT, Security and Infrastructure Location: Onsite in Boca HQ Job Overview Under ...

Celsius

IT Help Desk Technician

Boca Raton, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Celsius is hiring for this position in our Boca Raton, FL. IT Help Desk Technician Department: IT Reporting to: SVP of IT, Security and Infrastructure Location: Onsite in Boca HQ Job Overview Under ...

Celsius

IT Help Desk Technician

Boca Raton, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Celsius is hiring for this position in our Boca Raton, FL. IT Help Desk Technician Department: IT Reporting to: SVP of IT, Security and Infrastructure Location: Onsite in Boca HQ Job Overview Under ...

Revel Staffing

IT Help Desk Specialist

Tampa, FL

$80K - $110K/hr

We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and ... Preferred Qualifications Associate degree in Information Technology, Computer Science, or a related ...

City Of Mount Dora

IT HELP DESK ASSISTANT

Mount Dora, FL · On-site

$18.65 - $23.64/hr

... Technology Department. This position functions as the main point of contact for the help desk ... Associate's degree from an accredited college or university, or two (2) years training or course ...

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All JobsIt Help Desk Associate JobsIt Help Desk Associate Jobs in Florida

It Help Desk Associate information

See Florida salary details

$8

$17

$24

How much do it help desk associate jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for it help desk associate in Florida is $17.26, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $19.76 per hour, depending on experience, location, and employer.

What does an IT Help Desk Associate do?

An IT Help Desk Associate provides technical support and assistance to employees or customers experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries via phone, email, or chat, and escalate more complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly within an organization, minimizing downtime and improving productivity. Additionally, they may help with setting up new equipment, managing user accounts, and providing training on common IT tools.

What are the key skills and qualifications needed to thrive as an IT Help Desk Associate?

To thrive as an IT Help Desk Associate, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by a degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you effectively address user issues and build trust with clients. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction within an organization.

What are some common challenges an IT Help Desk Associate faces, and how can they be effectively managed?

IT Help Desk Associates often encounter challenges such as handling high volumes of support requests, troubleshooting diverse technical issues, and communicating solutions to users with varying tech skills. Effective time management and prioritization help manage workload peaks, while continuous learning ensures up-to-date troubleshooting skills. Building strong communication and customer service abilities is also essential, as associates frequently need to explain technical concepts in user-friendly language and maintain a positive attitude under pressure.

What is the difference between It Help Desk Associate vs Network Support Technician?

AspectIt Help Desk AssociateNetwork Support Technician
CertificationsCompTIA A+, Network+ (preferred)CompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, user support, troubleshootingNetwork infrastructure, server support, hardware setup
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search & ComparisonYesYes

The It Help Desk Associate primarily provides user support and troubleshooting for software and hardware issues within an organization, often working in help desk environments. In contrast, a Network Support Technician focuses on maintaining and troubleshooting network infrastructure, including servers and network hardware. While both roles require technical certifications and involve IT support, the Help Desk Associate is more user-focused, whereas the Network Support Technician specializes in network systems.

Can I get into an IT Help Desk Associate with no experience?

Entry-level IT Help Desk Associate positions often do not require prior experience and focus on customer service skills, basic technical knowledge, and a willingness to learn. Certifications like CompTIA A+ can improve chances, and on-the-job training is common for new hires.

What are the most commonly searched types of It Help Desk jobs in Florida?

The most popular types of It Help Desk jobs in Florida are:

What are popular job titles related to It Help Desk Associate jobs in Florida?

For It Help Desk Associate jobs in Florida, the most frequently searched job titles are:

What job categories do people searching It Help Desk Associate jobs in Florida look for?

The top searched job categories for It Help Desk Associate jobs in Florida are:

What cities in Florida are hiring for It Help Desk Associate jobs?

Cities in Florida with the most It Help Desk Associate job openings:

It Help Desk Associate jobs near you
Infographic showing various It Help Desk Associate job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $35,911 per year, or $17.3 per hour.

IT Help Desk Technician

iVenture Solutions

Jacksonville, FL • On-site

$37K - $50K/yr

Full-time

Life, Retirement, PTO

Re-posted 29 days ago

Job description

IT Help Desk Technician
Department: Orion
Employment Type: Full Time
Location: Jacksonville, FL
Compensation: $37,000 - $50,000 / year
Description
Our Help Desk Technicians are the best of the best. Each day we have the privilege of putting smiles on the faces of hundreds of clients. Help Desk Technicians help iVenture clients solve problems with PCs, Macs, desktop applications, anti-virus software, Windows servers, smartphones, printers and network gear. The right candidate will join a high energy, fast paced company and team of very dedicated individuals supporting the IT environments of over 190 local small and mid-sized businesses.
Please note: we are not a recruiter or placement service.
Position Overview
What you'll be doing as an IT Help Desk Technician:
  • Support Microsoft Windows desktop and server technologies
  • Consult with clients and offer guidance on technology use and best-practices
  • Responsible for providing detailed documentation regarding your tickets and providing follow-up with clients in a timely manner
  • Communicate the need for escalation promptly if you are unable to resolve the issue
  • Provide fast and friendly tech support to end-users, IT managers, and C-level executives
  • Typical Week: 85% help desk, 10% server/network support, 5% training/meetings

You are a great IT Help Desk Technician candidate if you have.....
  • Bachelor's Degree, business related field preferred, or equivalent experience
  • Minimum of 1 year experience working in a 50+ user Windows desktop/server environment
  • Well-rounded Microsoft desktop technology experience and user support
  • Experience supporting the following: expert with Windows, exposure to Windows server technology, active directory and common network protocols
  • Motivation and drive to develop yourself personally and professionally
  • Strong communication skills both verbal and written
  • Excellent customer service skills

Perks of working here as an IT Help Desk Technician:
  • WFH Flexibility
  • Focus on Work/Life Balance
  • We match 4% on your 401K
  • Paid Time Off Benefits - 3 weeks for your first year, 4 weeks on your second year
  • Comprehensive benefits package which includes paid life insurance and paid long term disability
  • Peerfit membership - providing free access to many local gyms and studios
  • Paid Maternity, Paternity and foster leave
  • Quarterly employee/family outings
  • Career Path road mapping
  • $200 spend in our iVenture Company Store on your anniversary year with us as well as upon joining our team
  • Real Culture initiatives and recognition, not just pizza parties
  • 360 degree feedback. You talk, we listen.
  • Mileage reimbursement
  • Super cool technology - virtual lab, paid certifications and training days
  • iVenture is rated by its employees as a "Great Place to Work" and has a strong culture and exceptional core values

Additional Information:
  • Valid driver's license and insurance with reliable transportation. This position requires infrequent local travel.
  • Smoking is prohibited at all client sites and iVenture offices

Apply