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Surya Carpet

Hospitality Customer Care Specialist

Dallas, TX · On-site

$15.50 - $20.50/hr

Acts as a subject matter expert for Contract/Hospitality customers concerning Surya, Global Views ... Freshdesk experience a plus Surya provides equal employment opportunities to all employees and ...

Surya Inc

Hospitality Customer Care Specialist

White, GA · On-site

$15 - $20/hr

Acts as a subject matter expert for Contract/Hospitality customers concerning Surya, Global Views ... Freshdesk experience a plus Surya provides equal employment opportunities to all employees and ...

Guidehouse

Account Executive

$106K - $176K/yr

Contract renewals and renegotiations * Expansion of Payment Automation and Lockbox Healthcare ... Ticketing/workflow systems (e.g., Freshdesk) * Identity/access platforms (e.g., OKTA) * Billing ...

Wirex

Customer Care Specialist

$17.50 - $23/hr

Type of Cooperation: B2B Contract. Location: Fully remote (EU preferred, no sanctioned countries ... Experience with Zendesk/Freshdesk and Atlassian tools. * Interest in blockchain technologies and ...

Cyncly

Customer Operations Specialist

Provide details on current products, pricing, and contract terms, and process changes such as ... Hands-on experience with a help desk or ticketing system such as Zendesk, Freshdesk, or ServiceNow ...

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How much do contract freshdesk jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for contract freshdesk in the United States is $48.93, according to ZipRecruiter salary data. Most workers in this role earn between $41.11 and $50.72 per hour, depending on experience, location, and employer.

What is the difference between Contract Freshdesk vs Contract Customer Support Specialist?

AspectContract FreshdeskContract Customer Support Specialist
CredentialsBasic customer service skills, familiarity with Freshdesk platformCustomer service experience, communication skills, sometimes certifications
Work EnvironmentRemote or office-based, using Freshdesk for ticket managementRemote or on-site, handling customer inquiries across channels
Employer & Industry UsageTech companies, SaaS providers, customer support centersRetail, telecom, tech firms, customer service centers

Contract Freshdesk roles focus on managing customer tickets using the Freshdesk platform, often requiring technical familiarity with the software. Contract Customer Support Specialists handle customer inquiries across various channels, emphasizing communication skills. While both roles involve customer service, Contract Freshdesk positions are more platform-specific, whereas Contract Customer Support Specialists may work across multiple tools and industries.

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What cities are hiring for Contract Freshdesk jobs? Cities with the most Contract Freshdesk job openings:
What are the most commonly searched types of Freshdesk jobs? The most popular types of Freshdesk jobs are:
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Contract Freshdesk jobs near you
Infographic showing various Contract Freshdesk job openings in the United States as of June 2026, with employment types broken down into 59% Full Time, 22% Part Time, and 19% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $101,781 per year, or $48.9 per hour.

Hospitality Customer Care Specialist

Surya Carpet

Dallas, TX

$15.50 - $20.50/hr

Full-time

Posted 14 days ago

Job description

About Surya Inc.

At Surya Inc., we are redefining the world of interior design. As a leading furnishings company, we offer a thoughtfully curated collection of design-forward furniture, rugs, textiles, lighting, wall decor, and accents. Our products are available globally through interior designers, architects, procurement firms, and more. Surya Inc. proudly includes renowned brands such as Surya, Global Views, Mitchell Gold + Bob Williams, Livabliss, and RST Brands. We've been honored ten times on the Inc. 5000 list of America's fastest-growing privately held companies.

Job Summary

Surya Inc. is looking for a customer service representative (CSR) with a passion for creating loyal customers. Responsible for the timely and accurate execution of requests and inquires Processes orders, resolves and responds to customer issues via email and phone contact. Acts as a subject matter expert for Contract/Hospitality customers concerning Surya, Global Views and MG+BW products, orders, and fulfillment processes. Reports to the Hospitality/Customer Service Supervisor and dotted line to Vice President of Sales. The CSR interacts with all Surya, Global Views and MG+BW departments to resolve issues for the customer.

Primary responsibilities:

  • Engage customers on a personal, individual non-scripted level

  • Manage ALL communications between internal departments and external clients and sales reps

  • Respond to client inquiries in a timely and professional manner

  • Detailed reviews of all PO's for potential red flags

  • Ensure accurate order placement and fulfillment.

  • Accurately document all customer interactions in appropriate systems.

  • Troubleshoot and resolve issues to the satisfaction of customers as needed.

  • Input quotes into client portals and fill out client forms for manager review/signature

  • Liaise with clients on web access and navigation

  • Foster a strong collaborative working relationship with all internal departments

  • Facilitate getting images and tear sheets (proposals) for customers

  • Other duties or projects related to orders, quotes, and project management as assigned

  • Verify account information on all calls.

  • Gain and excel in knowledge of all Surya, Global Views and MG+BW Surya products and processes.

Job Requirements:

  • Two or more years of experience in customer service

  • Demonstrates ability to accurately solve problems

  • Enjoys working with others in a team environment

  • Exceptional attention to detail is critically important

  • Knowledge of Microsoft office products, i.e., Excel, Outlook, Word

  • Experience working with order entry and ticketing systems

  • Demonstrate exceptional customer service skills

  • Exceptional attention to detail is critically important

  • Ability to handle multiple projects at the same time

Preferred Experience:

  • Greater than two years of experience in a service support role.

  • Freshdesk experience a plus

Surya provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.


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