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Contract Freshdesk Jobs (NOW HIRING)

Renewals Representative

Sunnyvale, CA · On-site

$63K - $82K/yr

... for both current and expired contracts * Support and assist Customers, Sales, Partners ... Utilize Salesforce CRM, Renewal Tracking System, and FreshDesk Ticketing system daily along with ...

Renewals Representative

Sunnyvale, CA · On-site

$63K - $82K/yr

... for both current and expired contracts * Support and assist Customers, Sales, Partners ... Utilize Salesforce CRM, Renewal Tracking System, and FreshDesk Ticketing system daily along with ...

Renewals Representative

Sunnyvale, CA · On-site

$63K - $82K/yr

... for both current and expired contracts * Support and assist Customers, Sales, Partners ... Utilize Salesforce CRM, Renewal Tracking System, and FreshDesk Ticketing system daily along with ...

Renewals Representative

Sunnyvale, CA · On-site

$63K - $82K/yr

... for both current and expired contracts * Support and assist Customers, Sales, Partners ... Utilize Salesforce CRM, Renewal Tracking System, and FreshDesk Ticketing system daily along with ...

... for both current and expired contracts * Support and assist Customers, Sales, Partners ... Utilize Salesforce CRM, Renewal Tracking System, and FreshDesk Ticketing system daily along with ...

Ensure all contracted deliverables are provided according to the contract, on time, and meet and ... Strong working knowledge of Microsoft Office, Freshdesk, SQL, and Jira. Mental Requirements:

Renewals Representative

Sunnyvale, CA · On-site

$63K - $82K/yr

... for both current and expired contracts * Support and assist Customers, Sales, Partners ... Utilize Salesforce CRM, Renewal Tracking System, and FreshDesk Ticketing system daily along with ...

... for both current and expired contracts * Support and assist Customers, Sales, Partners ... Utilize Salesforce CRM, Renewal Tracking System, and FreshDesk Ticketing system daily along with ...

Showing results 21-36

Contract Freshdesk information

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$30

$48

$99

How much do contract freshdesk jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for contract freshdesk in the United States is $48.93, according to ZipRecruiter salary data. Most workers in this role earn between $41.11 and $50.72 per hour, depending on experience, location, and employer.

What is the difference between Contract Freshdesk vs Contract Customer Support Specialist?

AspectContract FreshdeskContract Customer Support Specialist
CredentialsBasic customer service skills, familiarity with Freshdesk platformCustomer service experience, communication skills, sometimes certifications
Work EnvironmentRemote or office-based, using Freshdesk for ticket managementRemote or on-site, handling customer inquiries across channels
Employer & Industry UsageTech companies, SaaS providers, customer support centersRetail, telecom, tech firms, customer service centers

Contract Freshdesk roles focus on managing customer tickets using the Freshdesk platform, often requiring technical familiarity with the software. Contract Customer Support Specialists handle customer inquiries across various channels, emphasizing communication skills. While both roles involve customer service, Contract Freshdesk positions are more platform-specific, whereas Contract Customer Support Specialists may work across multiple tools and industries.

More about Contract Freshdesk jobs

What cities are hiring for Contract Freshdesk jobs?

Cities with the most Contract Freshdesk job openings:

What are the most commonly searched types of Freshdesk jobs?

The most popular types of Freshdesk jobs are:

What states have the most Contract Freshdesk jobs?

States with the most job openings for Contract Freshdesk jobs include:

Infographic showing various Contract Freshdesk job openings in the United States as of August 2026, with employment types broken down into 95% Full Time, 3% Part Time, and 2% Contract. Highlights an 78% Physical, 6% Hybrid, and 16% Remote job distribution, with an average salary of $101,781 per year, or $48.9 per hour.

AOG Customer Resolution Specialist- Herndon, VA

PDS Defense

Herndon, VA • On-site

Other

Medical, Retirement

Re-posted 18 days ago


Job description

Call Center/Customer Service

AOG Customer Resolution Specialist- Herndon, VA henrdon, VA Posted: 6/26/2026

Job Description

Job ID#:

218736

Job Category:

Call Center/Customer Service

Position Type:

Associate - W2

Shift:

1

?? AOG Customer Resolution Specialist

Location: Herndon, VA

Company: PDS Defense, Inc.

?? Role Overview

The Aircraft on Ground (AOG) Customer Resolution Specialist is a high-urgency, operations-focused role responsible for managing and expediting critical aircraft parts orders. This role ensures rapid resolution of AOG situations by coordinating across engineering, supply chain, and suppliers while maintaining constant communication with customers.

This is a 24/7 operations role requiring rotating shifts.

? Schedule

  • 5 days/week with rotating shifts (every 4-8 weeks)

  • Shifts:

  • 1st: 6:00 AM - 2:30 PM

  • 2nd: 2:00 PM - 10:30 PM

  • 3rd: 8:30 PM - 7:00 AM

  • Includes nights, weekends, and holidays

?? Key Responsibilities

?? Order Processing & Customer Support (50%)

  • Manage AOG orders in CRM and ERP systems

  • Process quotes and validate urgency of orders

  • Handle credit authorization and release holds for urgent situations

  • Escalate critical issues and coordinate with engineering teams

  • Manage drop shipments and supplier coordination

  • Resolve pricing and part discrepancies

?? Customer Communication (20%)

  • Provide real-time updates via phone and CRM (Freshdesk)

  • Offer alternative solutions to meet urgent needs

  • Coordinate freight/logistics for on-time delivery

  • Investigate and resolve customer complaints

  • Lead internal coordination for AOG cases

?? Reporting & Technical Coordination (20%)

  • Lead shift handoffs and daily AOG status meetings

  • Partner with Engineering, Quality, and Supply Chain teams

  • Use technical tools (e.g., 220 World) to find solutions

  • Provide updates in operations calls

?? Other (10%)

  • Additional duties as needed

? Basic Qualifications

  • Bachelor's degree OR equivalent experience

  • 3+ years in customer service in fast-paced environments

  • Availability for rotating shifts (required)

? Preferred Background

  • Aviation, aerospace, or military environment

  • Experience in:

  • Supply chain / logistics

  • Airline operations or maintenance

  • Material management

  • Familiarity with ERP/CRM systems

  • Strong problem-solving and decision-making ability

?? Key Traits for Success

  • Thrives under pressure and urgency

  • Strong communication across multiple stakeholders

  • Quick decision-maker with sound judgment

  • Customer-first mindset (critical KPI: speed + resolution quality)

Benefits offered to vary by the contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.

Job Requirements

Minimum Security Clearance:

No Clearance

Military connected talent encouraged to apply.

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.tadpgs.com/candidate-privacy/ or https://pdsdefense.com/candidate-privacy/

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

  • The California Fair Chance Act

  • Los Angeles City Fair Chance Ordinance

  • Los Angeles County Fair Chance Ordinance for Employers

  • San Francisco Fair Chance Ordinance

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled