Mid Level Freshdesk Jobs (NOW HIRING)

impact.com is the world’s leading partnership management platform, dedicated to transforming how businesses manage and optimize partnerships. The Data Operations Specialist role is focused on driving a data-first transformation within the Customer Engineering organization, enhancing team efficiency and strategic clarity through data mastery and operational excellence.

AdTech Advertising Big Data Marketing SaaS Social Media Software Advertising Platforms Affiliate Marketing Analytics Marketing Automation

H1B Sponsor Likely

• Lead Transformation: Drive the vision for clean, compliant, and strategic data across Salesforce, Freshdesk, Jira, and in-house internal systems
• Optimize Structure: Critically evaluate and enhance underlying data structures and processes
• Ensure Data Integrity: Enforce rigorous data compliance standards, implement ongoing quality assurance practices, and own cleaning of historical data
• Operationalize Insight: Establish standardized KPIs and performance metrics to empower decision-making
• Strategic Collaboration: Partner closely with our Data Analytics team to ensure seamless integration and accurate insights
• Empower Teams: Set up intuitive, actionable dashboards, automate existing manual reports, and champion adoption across the organization
• Lead Cadence: Implement effective data review cycles, ensuring continuous alignment and visibility on performance and trends

• 5+ years of experience in data operations, business operations, or related fields
• Expertise in data compliance, data quality, and operational process improvement
• Demonstrated success managing cross-functional data projects and initiatives
• Fluency with modern data stacks (BigQuery, Looker, dbt, etc.)
• Demonstrated mastery of SQL and data querying
• Familiarity with ETL processes and data pipelines
• Experience with data visualization tools (preference for Looker)

• Deeply analytical with exceptional skills in data operations and process optimization
• A highly organized and driven project manager capable of driving consensus across multiple stakeholders
• Experienced in managing data structures in Salesforce and preferably Freshdesk and Jira
• Adept at turning complex data scenarios into clear, streamlined, and actionable outcomes
• Ability to translate technical data structures into clear, accessible language for non-technical stakeholders
• Driven, autonomous, and proactive - excited by ownership, continuous improvement, and strategic problem-solving

• Medical, Dental and Vision insurance
• Unlimited responsible PTO
• Continued access to Affiliate & Partnerships Industry Fundamentals Certification by PXA
• Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled.
• Flexible spending accounts and 401(k)
• An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
• An established company with a cool, high-velocity work ethos, where each person can make a difference!
• Partnership management platform for affiliates, influencers, and publishers.

impact.com has a track record of offering H1B sponsorships. Please note that this does notguarantee sponsorship for this specific role. Below presents additional info for yourreference. ( Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

74 %

Represents job field similar to this job