Customer Service Rep II
Saint Paul, MN · On-site
$32/hr
Manage and nurture mid-level customer accounts, ensuring high levels of satisfaction and retention ... Dynamics, Freshdesk). * Excellent communication, interpersonal, and organizational skills.
Customer Service Rep II
Saint Paul, MN · On-site
$32/hr
Manage and nurture mid-level customer accounts, ensuring high levels of satisfaction and retention ... Dynamics, Freshdesk). * Excellent communication, interpersonal, and organizational skills.
Customer Service Rep II
Shoreview, MN · On-site
$32/hr
Manage and nurture mid-level customer accounts, ensuring high levels of satisfaction and retention ... Dynamics, Freshdesk). * Excellent communication, interpersonal, and organizational skills.
Customer Service Rep II
Shoreview, MN · On-site
$32/hr
Manage and nurture mid-level customer accounts, ensuring high levels of satisfaction and retention ... Dynamics, Freshdesk). * Excellent communication, interpersonal, and organizational skills.
Level 2 Support Technician - Service Desk
Allen, TX · On-site
$25 - $29/hr
We are a mid-size, fast-growing Managed Services Provider (MSP) dedicated to ensuring operational ... Freshdesk. Technical Skills: * Strong knowledge of Windows Server (2016, 2019), including Active ...
Quick apply
Level 2 Support Technician - Service Desk
Allen, TX · On-site
$25 - $29/hr
We are a mid-size, fast-growing Managed Services Provider (MSP) dedicated to ensuring operational ... Freshdesk. Technical Skills: * Strong knowledge of Windows Server (2016, 2019), including Active ...
We are looking for an early- or mid-career individual who can help us to help our higher education ... Use Salesforce, Gainsight, Confluence, Clarizen, Slack, JIRA, Freshdesk knowledge base and content ...
We are looking for an early- or mid-career individual who can help us to help our higher education ... Use Salesforce, Gainsight, Confluence, Clarizen, Slack, JIRA, Freshdesk knowledge base and content ...
We are looking for an early- or mid-career individual who can help us to help our higher education ... Use Salesforce, Gainsight, Confluence, Clarizen, Slack, JIRA, Freshdesk knowledge base and content ...
We are looking for an early- or mid-career individual who can help us to help our higher education ... Use Salesforce, Gainsight, Confluence, Clarizen, Slack, JIRA, Freshdesk knowledge base and content ...
Customer Support Representative (Part-time)
$17.50 - $22.25/hr
... level sponsors, school districts, and individual schools with robust online solutions. Our ... mid-day Eastern time window, approximately 11:00 AM-3:00 PM EST. * Knowledge of Freshdesk or ...
Customer Support Representative (Part-time)
$17.50 - $22.25/hr
... level sponsors, school districts, and individual schools with robust online solutions. Our ... mid-day Eastern time window, approximately 11:00 AM-3:00 PM EST. * Knowledge of Freshdesk or ...
Renewals Representative
Sunnyvale, CA · On-site
$63K - $82K/yr
This person will be the main point of contact for all Commercial/Mid-Enterprise Renewals in a ... Utilize Salesforce CRM, Renewal Tracking System, and FreshDesk Ticketing system daily along with ...
Renewals Representative
Sunnyvale, CA · On-site
$63K - $82K/yr
This person will be the main point of contact for all Commercial/Mid-Enterprise Renewals in a ... Utilize Salesforce CRM, Renewal Tracking System, and FreshDesk Ticketing system daily along with ...
Renewals Representative
Sunnyvale, CA · On-site
$63K - $82K/yr
This person will be the main point of contact for all Commercial/Mid-Enterprise Renewals in a ... Utilize Salesforce CRM, Renewal Tracking System, and FreshDesk Ticketing system daily along with ...
Renewals Representative
Sunnyvale, CA · On-site
$63K - $82K/yr
This person will be the main point of contact for all Commercial/Mid-Enterprise Renewals in a ... Utilize Salesforce CRM, Renewal Tracking System, and FreshDesk Ticketing system daily along with ...
Renewals Representative
Sunnyvale, CA · On-site
$63K - $82K/yr
This person will be the main point of contact for all Commercial/Mid-Enterprise Renewals in a ... Utilize Salesforce CRM, Renewal Tracking System, and FreshDesk Ticketing system daily along with ...
Renewals Representative
Sunnyvale, CA · On-site
$63K - $82K/yr
This person will be the main point of contact for all Commercial/Mid-Enterprise Renewals in a ... Utilize Salesforce CRM, Renewal Tracking System, and FreshDesk Ticketing system daily along with ...
Renewals Representative
Sunnyvale, CA · On-site
$63K - $82K/yr
This person will be the main point of contact for all Commercial/Mid-Enterprise Renewals in a ... Utilize Salesforce CRM, Renewal Tracking System, and FreshDesk Ticketing system daily along with ...
Renewals Representative
Sunnyvale, CA · On-site
$63K - $82K/yr
This person will be the main point of contact for all Commercial/Mid-Enterprise Renewals in a ... Utilize Salesforce CRM, Renewal Tracking System, and FreshDesk Ticketing system daily along with ...
Renewals Representative
$63K - $82K/yr
This person will be the main point of contact for all Commercial/Mid-Enterprise Renewals in a ... Utilize Salesforce CRM, Renewal Tracking System, and FreshDesk Ticketing system daily along with ...
Renewals Representative
$63K - $82K/yr
This person will be the main point of contact for all Commercial/Mid-Enterprise Renewals in a ... Utilize Salesforce CRM, Renewal Tracking System, and FreshDesk Ticketing system daily along with ...
Renewals Representative
Sunnyvale, CA · On-site
$63K - $82K/yr
This person will be the main point of contact for all Commercial/Mid-Enterprise Renewals in a ... Utilize Salesforce CRM, Renewal Tracking System, and FreshDesk Ticketing system daily along with ...
Renewals Representative
Sunnyvale, CA · On-site
$63K - $82K/yr
This person will be the main point of contact for all Commercial/Mid-Enterprise Renewals in a ... Utilize Salesforce CRM, Renewal Tracking System, and FreshDesk Ticketing system daily along with ...
Renewals Representative
Sunnyvale, CA · On-site
$63K - $82K/yr
This person will be the main point of contact for all Commercial/Mid-Enterprise Renewals in a ... Utilize Salesforce CRM, Renewal Tracking System, and FreshDesk Ticketing system daily along with ...
Renewals Representative
Sunnyvale, CA · On-site
$63K - $82K/yr
This person will be the main point of contact for all Commercial/Mid-Enterprise Renewals in a ... Utilize Salesforce CRM, Renewal Tracking System, and FreshDesk Ticketing system daily along with ...
Renewals Representative
Sunnyvale, CA · On-site
$63K - $82K/yr
This person will be the main point of contact for all Commercial/Mid-Enterprise Renewals in a ... Utilize Salesforce CRM, Renewal Tracking System, and FreshDesk Ticketing system daily along with ...
Renewals Representative
Sunnyvale, CA · On-site
$63K - $82K/yr
This person will be the main point of contact for all Commercial/Mid-Enterprise Renewals in a ... Utilize Salesforce CRM, Renewal Tracking System, and FreshDesk Ticketing system daily along with ...
IT Project Specialist
San Jose, CA · Hybrid
... second-level technical support, Microsoft Exchange administration, and business systems support ... Proven ability to manage projects and support services in a mid-sized company environment (150-500 ...
IT Project Specialist
San Jose, CA · Hybrid
... second-level technical support, Microsoft Exchange administration, and business systems support ... Proven ability to manage projects and support services in a mid-sized company environment (150-500 ...
Mid Level Freshdesk information
See salary details
$11K - $20.3K
0% of jobs
$20.3K - $29.5K
0% of jobs
$29.5K - $38.8K
0% of jobs
$38.8K - $48.1K
0% of jobs
$48.1K - $57.4K
0% of jobs
$63.9K is the 25th percentile. Wages below this are outliers.
$57.4K - $66.6K
36% of jobs
$66.6K - $75.9K
0% of jobs
$75.9K - $85.2K
0% of jobs
The median wage is $88.9K / yr.
$85.2K - $94.5K
36% of jobs
$94.5K - $103.7K
0% of jobs
$104.9K is the 75th percentile. Wages above this are outliers.
$103.7K - $113K
29% of jobs
$11K
$86.7K
$113K
How much do mid level freshdesk jobs pay per year?
As of Jul 3, 2026, the average yearly pay for mid level freshdesk in the United States is $86,666.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $107,500.00 per year, depending on experience, location, and employer.
What is the difference between Mid Level Freshdesk vs Customer Support Specialist?
| Aspect | Mid Level Freshdesk | Customer Support Specialist |
|---|---|---|
| Certifications | Freshdesk certifications, customer service training | Customer service certifications, product knowledge |
| Work Environment | Helpdesk software, ticketing systems, remote or office | Call centers, support teams, remote or onsite |
| Industry Usage | IT, SaaS, tech companies | Retail, telecom, tech, various service industries |
| Job Focus | Managing tickets, using Freshdesk platform, resolving issues | Responding to customer inquiries, troubleshooting, communication |
The Mid Level Freshdesk role typically involves managing support tickets using the Freshdesk platform, requiring familiarity with the software and technical troubleshooting. Customer Support Specialists focus on direct customer interactions across various industries, emphasizing communication and problem-solving skills. While both roles require customer service skills, the Mid Level Freshdesk position is more technical and platform-specific, whereas the Customer Support Specialist role is broader in customer interaction.
More about Mid Level Freshdesk jobs
What cities are hiring for Mid Level Freshdesk jobs? Cities with the most Mid Level Freshdesk job openings:
What are the most commonly searched types of Freshdesk jobs? The most popular types of Freshdesk jobs are:
What states have the most Mid Level Freshdesk jobs? States with the most job openings for Mid Level Freshdesk jobs include:
What job categories do people searching Mid Level Freshdesk jobs look for? The top searched job categories for Mid Level Freshdesk jobs are:
- Customer Success Training Program
- Technical Customer Success Manager
- Full Time Customer Success
- Full Time Technical Customer Success Manager
- Global Customer Success Manager
- Founding Customer Success Manager
- Smb Customer Success Manager
- Full Time Customer Success Manager Edtech
- Technical Customer Success
- Weekend Customer Success Manager
$32/hr
Full-time
Posted 3 days ago
Job description
Location: Shoreview, MN
Department: Global Customer Service
Reports To: Supervisor/Manager/Sr. Manager of Customer Service
Pay: $32/hour
About Binks
Binks, a pioneer in material application technologies, designs and delivers industry-leading systems that move, meter, mix, spray, and dispense a wide range of coatings and adhesives. With a legacy of innovation and a commitment to quality, Binks serves industries including automotive, industrial manufacturing, and refinishing. Our Shoreview, MN location is a hub for engineering excellence and customer-focused solutions.
Job Summary
As a Customer Service Representative II, you will serve as a key liaison between Binks and our mid-level customer accounts. This role requires a proactive, solutions-oriented mindset and the ability to lead customer service initiatives with minimal supervision. You will manage more complex customer interactions, contribute to strategic service improvements, and support data-driven decision-making by analyzing customer trends and feedback. Your leadership and insight will directly impact customer satisfaction and operational excellence.
Key Responsibilities
- Manage and nurture mid-level customer accounts, ensuring high levels of satisfaction and retention.
- Lead or co-lead customer service initiatives and process improvement projects across departments.
- Respond to and resolve escalated customer inquiries via phone, email, and online platforms within established KPIs.
- Analyze customer service trends and provide actionable insights to leadership for continuous improvement.
- Collaborate with production, logistics, and technical teams to ensure seamless order fulfillment and issue resolution.
- Provide advanced product, pricing, and availability information to customers.
- Maintain and update customer records, ensuring data accuracy and integrity.
- Mentor and support junior customer service representatives as needed.
- Assist in the development and refinement of customer service procedures and documentation.
- Utilize ERP, CRM, and analytics tools to track performance and identify service gaps.
Qualifications
- Associate or bachelor’s degree preferred, or equivalent experience in customer service or manufacturing support.
- 3–5 years of experience in a customer-facing role, preferably in a manufacturing or industrial environment.
- Demonstrated ability to manage customer accounts and lead service initiatives independently.
- Strong analytical skills with experience using data to drive decisions.
- Proficiency with ERP, CRM, and Customer Service systems (e.g., Epicor, Navision, Dynamics, Freshdesk).
- Excellent communication, interpersonal, and organizational skills.
- Ability to thrive in a fast-paced, evolving environment with shifting priorities.
Preferred Qualifications
- Experience in coatings, adhesives, or industrial automation industries.
- Familiarity with ISO 9001 or other quality management systems.
- Experience with data analytics tools (e.g., Excel, Power BI, Tableau).