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Customer Success Manager Live Music Jobs (NOW HIRING)

Lawyer.com

Customer Success Manager Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go ...

Renterra

Customer Success Manager

Chicago, IL · On-site

Customer Success Manager (CSM) As a Customer Success Manager (CSM) at Renterra, you will own the ... Pre-Onboarding, Setup & Go-Live * Partner with customers immediately post-sale to guide them ...

Motivosity

Customer Success Manager

Lehi, UT · Hybrid

$65K - $95K/yr

Come join Motivosity as a Customer Success Manager! Maybe you're already at a cool company, but Motivosity is a bucket list company and except for the last three years, now's the most exciting time ...

Murj

Customer Success Manager

Sales The Customer Success Manager will travel to the launch locations during go-live to train new users and continue training virtually as needed. In addition to these responsibilities, the Customer ...

StarTech.com

Customer Success Manager

PA · Remote

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

ChargeAfter

Customer Success Manager

Manhattan, NY · On-site

$100 - $130/hr

Customer Success Manager** to lead and nurture our enterprise-level client relationships. This ... go-live to long-term growth and retention. A key focus of this role is maximizing product ...

Motivosity

Customer Success Manager

Lehi, UT · On-site

$65K - $95K/yr

Come join Motivosity as a Customer Success Manager! Maybe you're already at a cool company, but Motivosity is a bucket list company and except for the last three years, now's the most exciting time ...

Motivosity

Customer Success Manager

Lehi, UT · On-site

$65K - $95K/yr

Come join Motivosity as a Customer Success Manager! Maybe you're already at a cool company, but Motivosity is a bucket list company and except for the last three years, now's the most exciting time ...

StarTech.com Ltd.

Customer Success Manager

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

TARGAN Inc

Customer Success Manager

Raleigh, NC · On-site

$90 - $130/hr

Customer Success Manager Full Time Professional Raleigh, NC, US Position Summary The Customer ... live production managers, hatchery managers, operators, and technicians. * Build strong, lasting ...

Kofile Inc

Customer Success Manager

Customer Success Manager At Kofile, we believe that government has infinite potential to do good and that all information residing within local governments should be preserved, digitized, and made ...

Cloud Range

Customer Success Manager

Nashville, TN · Remote

As our Customer Success Manager, you'll play a key role in transforming new customers into ... About Cloud Range Cloud Range's revolutionary platform delivers live-fire, immersive cyber attack ...

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Customer Success Manager Live Music information

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$32.5K

$83.1K

$140K

How much do customer success manager live music jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer success manager live music in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a customer success manager in live music?

A Customer Success Manager (CSM) in live music is responsible for ensuring that clients, such as venues, artists, or event organizers, have a positive experience with a company's products or services. They act as the main point of contact, helping clients achieve their goals by offering support, guidance, and tailored solutions. This role often involves onboarding new clients, resolving issues, collecting feedback, and working closely with sales and product teams to improve service offerings. In the live music industry, CSMs play a key role in helping clients navigate ticketing platforms, marketing tools, or event management systems, ensuring successful and memorable live events.

How does a customer success manager in live music typically collaborate with artists, venues, and internal teams?

Customer Success Managers in the live music industry act as a bridge between artists, venues, and their organization's internal teams. They regularly communicate with artists and venue staff to ensure smooth event execution and address any issues that arise before, during, or after a performance. Internally, they work closely with sales, product, and support teams to relay feedback, resolve technical concerns, and optimize the overall client experience. This collaborative approach helps build strong relationships and ensures both customer satisfaction and event success.

What are the key skills and qualifications needed to thrive as a customer success manager in live music, and why are they important?

To excel as a Customer Success Manager in Live Music, you need a solid background in account management, client relations, and a deep understanding of the live music industry, often supported by a relevant degree or hands-on experience. Familiarity with CRM systems like Salesforce, ticketing platforms, and data analytics tools is typically required. Exceptional communication, problem-solving, and relationship-building skills help you stand out in this client-facing role. These capabilities ensure customer satisfaction, retention, and growth in a dynamic and competitive entertainment market.
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Customer Success Manager Live Music jobs near you
Infographic showing various Customer Success Manager Live Music job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

Disguise Technologies Ltd

New York, NY • On-site

$110K/yr

Full-time

PTO

Posted 24 days ago

Job description

Role: Customer Success Manager
Level: Individual Contributor
Reporting into: Head of Success
Department: Customer Excellence
Location: Hybrid, NYC
The Role:
The Customer Success Manager will report directly to the Head of Customer Success and will work closely with the VP of Customer Excellence. The primary responsibility of the Customer Success Manager will be to manage the relationships with our key accounts in the region, and to ensure their success and satisfaction with our products and services. They will work cross functionally with other teams across the organisation, collaborating with several stakeholders (e.g Sales, Special Projects, Creative and Technical Services, Support, Product and Engineering) to both ensure the voice of the customer is well understood internally and customer needs are being met externally. This role is responsible for driving long-term strategic customer success, adoption and advocacy across Disguise's key US accounts.
The successful candidate will be an organised and confident self-starter with exceptional written and verbal communication skills. They will be able to understand and communicate the unique requirements and challenges of each key account, and develop customised strategies and action plans to ensure their success.
They will need to be proactive in applying themselves to a variety of projects, take the lead, and coordinate the efforts of many to ultimately deliver the best result for our customers.
Responsibilities:
  • Collaborate and lead cross-functional teams, to ensure seamless onboarding, implementation, and ongoing support for key accounts in the US region.
  • Serve as the primary point of contact and advocate for our key accounts, building strong relationships and maintaining regular communication to understand their needs and objectives.
  • Prepare annual account plans and regular account reviews (i.e. Quarterly Business Reviews) as required for key accounts.
  • Act as a customer advocate within the company, gathering feedback, suggestions, and feature requests from key accounts and effectively communicating them to the relevant teams.
  • Keep organised documentation of conversations with customers, including understanding their business strategies, challenges and opportunities.
  • In collaboration with the Project Management team, monitor customer-specific project timelines, deliverables, and budgets to ensure timely and successful project completion.
  • Maintain clear and open communication with accounts, providing regular project and/or product and services updates, addressing concerns, and managing expectations.
  • Apply strong organisational skills to effectively manage multiple accounts simultaneously, ensuring each customer and related projects receives the necessary attention and resources.
  • Clear reporting to the Head of Customer Success, VP of Customer Excellence & C-Team as required
  • Make decisions within given tolerance to ensure the success of the account

Success Measures
  • Customer retention and satisfaction
  • Product adoption and engagement
  • Successful delivery of strategic customer initiatives
  • Executive stakeholder relationships
  • Customer advocacy
  • Accurate account health reporting and forecasting

Experience and traits we're looking for:
  • Extensive experience managing B2B customer relationships and driving customer satisfaction
  • Strong commercial acumen and the ability to present formally to senior-level stakeholders with confidence
  • Excellent project management and leadership attributes including: customer relationship management, planning, task scheduling, communication management and presentation skills
  • Self-motivated individual with a confident and proactive approach. You have a growth mindset, always seeking opportunities to learn and stay updated with industry trends and best practices.
  • Detail-oriented with a focus on delivering high-quality results.
  • Possess exceptional English verbal and written communication skills with the ability to build rapport with customers, understand their needs, and provide clear guidance and support.
  • An understanding of Disguise technology and/or the Entertainment technology industry (preferred, but not required).
  • Experience of working in SaaS/Technology/Media/Creative industries would be considered an asset
  • Willingness to travel across the US as required

This is the the basic salary range for U.S. based candidates: USD $95-110,000 per year
Compensation for candidates based outside the U.S. will be determined in line with local market benchmarks and internal equity
About Disguise
Disguise is the industry-leading platform sitting at the heart of a new era of visual experiences. One powerful integrated system of software, hardware and services to help create the next dimension of real-time spectacle.
We partner with the biggest entertainment brands and companies in the world to deliver the A-list of live music events, live TV broadcasts, immersive experiences, installations, theatre, film and TV production, corporate communications and brand product launches. Working with Disney, Snapchat, Netflix, ESPN, the Burj Khalifa, and Adele, Disguise is the number one partner delivering the next dimension of entertainment.
Don't Disguise your differences.
Innovation comes from everyone. We strive to create a workplace that reflects our diverse audience. We celebrate our people for their full authentic selves, and embrace uniqueness. Inclusion and Equity matter at Disguise. We create together and we create everywhere.
Our values
  • Honest. We are real with ourselves and our clients and share our ideas with openness and transparency.
  • Evolutionary. We innovate using our user's ever-changing needs so our technology remains ahead-of-the-game.
  • Fearless. We take the best path, not the easiest, and innovate where it's right, not where it's simplest.
  • Resilience. We don't give up until we find the right solution, even if it means going outside our remit.
  • Belong. We create an environment where everyone feels like they belong and is empowered to do their best work.

Our benefits
  • We have a suite of globally relevant competitive benefits packages as we want to make sure we retain the best talent out there. Our benefits for every perm hire, globally include:
  • Unlimited Paid Time Off - with minimum time you must take set at 20% above statutory
  • Hybrid working between home and our offices (dependent on role and location)
  • Mental health and wellbeing support - subscription to the Calm app, mental health first-aid buddies, employee assistance programmes
  • Gig allowance - £400 (or local equivalent) to spend on tickets every year to immerse yourself in our industries
  • Belonging policies - including (but not limited to) support for Parental, Fertility, Miscarriage, Menopause and Transitioning
  • Training, coaching & mentoring

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