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Freshdesk Jobs (NOW HIRING)

Averhealth

Operations Manager

Scottsville, KY · On-site

$60K - $65K/yr

Utilize CRM, Freshdesk, and other tools to manage workflows, track resolution times, and document site needs * Maintain visibility into ticket volumes and coordinate internal follow-ups to reduce ...

XOTIC PC

Customer Support Lead & RMA Coordinator

Lincoln, NE · On-site

$16.25 - $20.75/hr

Monitor service channels (Freshdesk, Freshchat) to ensure the team stays on track * Help reduce repetitive questions by identifying trends and recommending workflow improvements * Provide clarity and ...

Averhealth

Operations Manager

Allentown, PA · On-site

$60K - $65K/yr

Utilize CRM, Freshdesk, and other tools to manage workflows, track resolution times, and document site needs * Maintain visibility into ticket volumes and coordinate internal follow-ups to reduce ...

Brady

Customer Service Representative II

Salt Lake City, UT · On-site

$15.50 - $21/hr

Salesforce, Freshdesk, HubSpot * Collaboration & AI: Google Suite, customer-facing chat tools, and AI productivity tools (such as Gemini) * Telephony & Workforce Management: NICE, UKG, and ...

Andiamo

Customer Service Representative

Austin, TX

Familiarity with customer service software (e.g., Zendesk, Freshdesk) is a plus. * Ability to work independently and as part of a team. * Empathy and a positive attitude when dealing with clients.

BitKernel

Customer Support Team Lead

Austin, TX · On-site

Audit ticket workflows (Zendesk/Freshdesk), enforce contract SLAs, and track operational metrics (FRT, MTTR, CSAT). What We're Looking For Experience: 3+ years in a team lead role within technical ...

XOTIC PC

Customer Support Lead & RMA Coordinator

Lincoln, NE · On-site

$16.25 - $20.75/hr

Monitor service channels (Freshdesk, Freshchat) to ensure the team stays on track * Help reduce repetitive questions by identifying trends and recommending workflow improvements * Provide clarity and ...

Daikin

Customer Service Representative

Canoga Park, CA · On-site

$19 - $24/hr

Process submitted orders, requests for quotations and assign tickets using designated CSR software (Freshdesk) or other customer work order management applications. * Recommend alternate products ...

POWDR Corp.

IT Technician Intern

Park City, UT · On-site

$15.75 - $21/hr

Freshdesk Ticketing System - Support the implementation of the Freshdesk ticketing system. * Device Configuration & Automation - Work with Intune to configure and automate device management processes ...

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Freshdesk information

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How much do freshdesk jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for freshdesk in the United States is $23.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $25.24 per hour, depending on experience, location, and employer.

What is a Freshdesk?

A Freshdesk job typically involves using Freshdesk, a customer support software, to manage customer inquiries, resolve tickets, and improve customer experience. Roles may include support agents, administrators, or managers who handle queries, automate workflows, and analyze support metrics. Responsibilities often vary by company but generally focus on optimizing customer service efficiency.

What does a Freshdesk support specialist do?

A typical day for a Freshdesk Support Specialist involves responding to customer inquiries via email, chat, and phone, managing and resolving support tickets, and collaborating with team members to address complex issues. You'll regularly document solutions, update knowledge bases, and escalate tickets when necessary to specialized teams. The work environment is often fast-paced and team-oriented, with daily targets for ticket resolution and customer satisfaction. Regular communication with other departments, such as product or IT teams, ensures customers receive timely and thorough assistance. This role provides valuable experience in customer relations and technical troubleshooting, often leading to advancement opportunities within support or product management.

What are the key skills and qualifications needed for a Freshdesk position?

To thrive in a Freshdesk Support Specialist role, you need strong customer service skills, problem-solving abilities, and a background in technical support or help desk operations. Familiarity with the Freshdesk ticketing system, CRM tools, and basic troubleshooting certifications are often required. Excellent communication, patience, and the ability to multitask are key soft skills that help you excel in assisting customers and collaborating with team members. These skills are crucial for efficiently resolving customer issues, maintaining high satisfaction ratings, and supporting seamless team workflows.

What cities are hiring for Freshdesk jobs? Cities with the most Freshdesk job openings:
What are the most commonly searched types of Freshdesk jobs? The most popular types of Freshdesk jobs are:
What states have the most Freshdesk jobs? States with the most job openings for Freshdesk jobs include:
What job categories do people searching Freshdesk jobs look for? The top searched job categories for Freshdesk jobs are:
Freshdesk jobs near you
Infographic showing various Freshdesk job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 78% In-person, 11% Hybrid, and 11% Remote job distribution, with an average salary of $49,094 per year, or $23.6 per hour.

Technical Support Analyst - IN PERSON IVs Required

Cyber Resource

Richmond, VA

Contractor

Posted 26 days ago

Job description

IN PERSON IVs only! No Exceptions 
Technical Support Analyst - Regulatory Application
ON SITE REQMT: 5 workdays onsite, Monday - Friday
*Deadline to submit: By 4 pm EST on Tuesday 7/21

IN PERSON IVs required - NO EXCEPTIONS
*Deadline to submit: By 4 pm EST on Tuesday 7/21

ON SITE REQUIREMENT: 5 days onsite at 102 Governor St., Richmond, VA 23219 - NO Exceptions! 

LOCATION REQUIREMENT: Work hours, Monday - Friday, must be onsite at the above location in order to access call center system. 
PARKING is available for this position at a cost of $50 per month.

Role Description, Day to Day: 

A new online platform called Evoke launched in February for the Office of Charitable and Regulatory Programs, Consumer Protection (CP), to now receive digital applications and renewals from the more than 12,000 charitable organizations that register to solicit funds in the Commonwealth. 

This is part of an agency-wide initiative, called NexGen Regulatory Platform, to modernize the use of technology to better serve residents of Virginia as well as make government duties more efficient. The Evoke online platform will be rolled out for about 20 programs over the next decade and is being supported by the Office of Information Systems, Administrative and Financial Services. 

Responsibilities 

• Serve as the primary point of contact for end users seeking assistance with a regulatory case‑management or licensing application built on a low‑code platform. 
• Triage, diagnose, and resolve user‑reported issues, escalating to technical teams when needed. 
• Provide guidance on system functionality, workflows, form completion, and data entry best practices. 
• Document all requests, incidents, and resolutions in the organization’s ticketing system. 
• Assist with onboarding new users, including account access requests and orientation to system features. 
• Assist in updating and maintaining user‑friendly support materials such as quick‑start guides, FAQs, and knowledge‑base articles. 
• Conduct routine quality checks to validate system behavior and identify potential issues proactively. 
• Collaborate with business analysts and developers to communicate recurring issues and recommend improvements. 
• Support release cycles by helping test new features, documenting results, and guiding users through changes. 
• Ensure all support activities align with agency policies, regulatory requirements, and data‑security standards. 

 

Qualifications

• Strong customer service skills, with the ability to remain patient, clear, and solution‑oriented when assisting users of varying technical abilities. 
• Demonstrated customer service experience, preferably in a technical support, help desk, or application support environment. 
• Experience providing customer or technical support for SaaS or low‑code/no‑code applications (e.g., Salesforce, Appian, Microsoft Power Platform, ServiceNow). 
• Strong communication skills, with an ability to translate technical concepts into clear, user‑friendly guidance. 
• Experience supporting government, regulatory, or compliance‑driven applications preferred. 
• Detail‑oriented, organized, and capable of managing multiple requests simultaneously. 
• Familiarity with ticket management systems (e.g., ServiceNow, Jira, Freshdesk). 
• Ability to work independently while collaborating effectively with cross‑functional teams.

 
SkillRequired / DesiredAmountof ExperienceExtensive experience providing customer service skills, preferably in technical support, help desk, or application support environment.Required8YearsStrong communication skills, with an ability to translate technical concepts into clear, user-friendly guidance.Required8YearsExtensive experience providing customer or technical support for SaaS or low code/no code applications (e.g., ServiceNow, Appian, Power Platform)Required8YearsExperience in testing complex systems to determine that business needs are met.Required8YearsDetail oriented, organized, and capable of managing multiple requests simultaneously.Required8YearsAbility to work independently while collaborating effectively with cross functional teams.Required8YearsExperience supporting government, regulatory, or compliance-driven applications preferred.Desired5YearsFamiliarity with ticket management systems (e.g., ServiceNow, Jira, Freshdesk).Desired2Years