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Tergar International

JOL Specialist

Minneapolis, MN · On-site

$45K - $52K/yr

Respond directly to customer inquiries and support requests using the online ticketing system (Freshdesk), with a primary focus on the JOL family of products (JOL Online, AAM, JOL App, and La ...

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How much do freshdesk jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for freshdesk in the United States is $23.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $25.24 per hour, depending on experience, location, and employer.

What is a Freshdesk job?

A Freshdesk job typically involves using Freshdesk, a customer support software, to manage customer inquiries, resolve tickets, and improve customer experience. Roles may include support agents, administrators, or managers who handle queries, automate workflows, and analyze support metrics. Responsibilities often vary by company but generally focus on optimizing customer service efficiency.

Is Freshworks an Indian company?

Freshworks is an Indian software company founded in Chennai, India, and it develops customer engagement tools like Freshdesk. The company has expanded globally and is publicly traded on the NASDAQ. For job seekers, understanding the company's origin can be relevant for work authorization and cultural fit considerations.

What jobs pay 4000 a week without a degree?

High-paying jobs that can reach $4,000 a week without a degree include roles such as sales managers, real estate brokers, commercial pilots, and certain skilled trades like electricians or plumbers. These positions often require experience, certifications, or specialized skills rather than formal college degrees.

What is Freshdesk used for?

Freshdesk is a customer support software platform used by support agents to manage and resolve customer inquiries through channels like email, chat, and phone. It offers ticketing, automation, and knowledge base features to improve service efficiency and customer satisfaction.

Who is the CEO of Freshdesk?

Freshdesk is a customer support software company, and as of October 2023, the CEO is Girish Mathrubootham, who co-founded the company. The CEO oversees company strategy, product development, and customer service operations.

What does a typical day look like for someone working as a Freshdesk Support Specialist?

A typical day for a Freshdesk Support Specialist involves responding to customer inquiries via email, chat, and phone, managing and resolving support tickets, and collaborating with team members to address complex issues. You'll regularly document solutions, update knowledge bases, and escalate tickets when necessary to specialized teams. The work environment is often fast-paced and team-oriented, with daily targets for ticket resolution and customer satisfaction. Regular communication with other departments, such as product or IT teams, ensures customers receive timely and thorough assistance. This role provides valuable experience in customer relations and technical troubleshooting, often leading to advancement opportunities within support or product management.

What are the key skills and qualifications needed to thrive in the Freshdesk position, and why are they important?

To thrive in a Freshdesk Support Specialist role, you need strong customer service skills, problem-solving abilities, and a background in technical support or help desk operations. Familiarity with the Freshdesk ticketing system, CRM tools, and basic troubleshooting certifications are often required. Excellent communication, patience, and the ability to multitask are key soft skills that help you excel in assisting customers and collaborating with team members. These skills are crucial for efficiently resolving customer issues, maintaining high satisfaction ratings, and supporting seamless team workflows.

What cities are hiring for Freshdesk jobs? Cities with the most Freshdesk job openings:
What are the most commonly searched types of Freshdesk jobs? The most popular types of Freshdesk jobs are:
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Freshdesk jobs near you
Infographic showing various Freshdesk job openings in the United States as of July 2026, with employment types broken down into 96% Full Time, 3% Part Time, and 1% Contract. Highlights an 77% Physical, 4% Hybrid, and 19% Remote job distribution, with an average salary of $49,094 per year, or $23.6 per hour.
Customer Support Lead & RMA Coordinator

Customer Support Lead & RMA Coordinator

XOTIC PC

Lincoln, NE • On-site

$20 - $24/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 hours ago

Job description

Lead, Support, and Keep Our Technical Operations Running Smoothly
Do you excel at guiding others, answering tough technical questions, and keeping detailed workflows organized? XOTIC PC is looking for a tech-savvy, detail-oriented professional to lead our customer service team while coordinating all RMA operations at our Lincoln, Nebraska headquarters.
This role is ideal for someone who thrives in fast-paced environments, can multitask effectively, and has strong PC hardware knowledge.
About Us
Since 1999, XOTIC PC has been a leader in custom gaming PCs, high-performance laptops, and professional workstations. Our systems power gamers, creators, and professionals across the country. Behind every build is a team committed to precision, innovation, and exceptional service.
What You'll Be Doing
This role blends team leadership, technical guidance, and RMA coordination - ensuring our service team is supported and our RMA pipeline runs efficiently.
Customer Service Leadership & Escalation Support
  • Serve as the primary support resource for customer service representatives
  • Answer rep questions and help guide them through technical or complicated customer issues
  • Handle escalated or high-priority customer cases when needed
  • Ensure service reps follow internal processes and deliver consistent, high-quality communication
  • Monitor service channels (Freshdesk, Freshchat) to ensure the team stays on track
  • Help reduce repetitive questions by identifying trends and recommending workflow improvements
  • Provide clarity and direction so reps can resolve issues quickly and confidently
RMA Operations Coordination
  • Manage, organize, and track all RMA cases in CRM
  • Receive and log inbound RMA systems with accuracy
  • Perform baseline diagnostics and initial testing (POST, hardware checks, stress tests)
  • Coordinate with production and technical staff on advanced troubleshooting or rebuilds
  • Communicate key RMA findings to the customer service team so they can update customers
  • Maintain daily visibility into open cases, aging RMAs, and outstanding follow-ups
  • Prepare manufacturer warranty submissions when appropriate
  • Ensure all internal and customer notes are detailed and up to date
Why You'll Love Working Here
  • 4-Day Work Weeks (Mon-Fri, outside peak seasons)
  • Unlimited Vacation - trust-based time-off
  • Team lunches, events, and giveaways
  • Employee discounts on high-end hardware
  • Casual dress code - hoodies and gaming tees welcome
  • Clear growth path in operations, support, or technical departments
  • Work culture built on passion, innovation, and continuous improvement
What We're Looking For
  • Strong PC hardware knowledge and troubleshooting skills
  • Excellent communication skills - especially when guiding other team members
  • Ability to multitask and switch between leadership, technical, and organizational tasks
  • High attention to detail - accuracy is essential in RMA and escalation work
  • Calm, professional demeanor when handling tricky or escalated customer situations
  • Strong sense of ownership and reliability
  • Experience with CRMs or ticket systems (Freshdesk, Zoho CRM preferred)
  • Passion for gaming, tech, or PC building
  • Local to Lincoln, NE - on-site role
  • High school diploma or equivalent - must be 18+
Bonus Points If You Have:
  • Experience in technical support, RMA handling, or PC repair
  • 2-4 years of customer service or leadership experience
  • Familiarity with manufacturer warranty processes
  • History of helping others solve PC-related issues
Want to Stand Out?
Send a short (2-minute max) video introducing yourself:
  • Who you are
  • Why you're a strong leader and technical problem-solver
  • What excites you about working with high-performance PCs

Email it to or share an unlisted YouTube/Instagram link with your application.
Benefits & Perks
  • 401(k) with employer match
  • Health, dental, and vision insurance
  • Aflac loss-of-pay coverage
  • 4-day work week (Mon-Fri, outside peak season)
  • Unlimited vacation
  • Employee discounts
  • A close-knit team where your influence truly matters
Apply Today - Lead the Team That Powers High-Performance Computing
If you're ready to guide a service team, handle complex technical issues, and keep RMA operations running smoothly - all while working with cutting-edge PC hardware - this is the role for you.
Apply now and be part of something exceptional.

Apply