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Freshdesk Jobs in Virginia (NOW HIRING)

CYNET SYSTEMS

Technical Support Analyst 4

Richmond, VA · On-site

$30 - $35/hr

Familiarity with ticket management systems (e.g., ServiceNow, Jira, Freshdesk). * Ability to work independently while collaborating effectively with cross-functional teams. Responsibilities: * Serve ...

AHRI

Part-Time Project Associate

Arlington, VA · On-site

Manage and triage incoming requests (Freshdesk tickets), including user onboarding, access provisioning, and issue tracking for analytics services. * Maintain and update documentation, user guides ...

Ag

AOG Customer Resolution Specialist (Contract)

Herndon, VA · On-site

$18.50 - $25/hr

Communicate with customers via phone and CRM tool (Freshdesk) to provide status for AOG orders * Provide customer with alternative solutions and facilitate the collaboration with between the customer ...

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$14

$23

$40

How much do freshdesk jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for freshdesk in Virginia is $23.40, according to ZipRecruiter salary data. Most workers in this role earn between $18.61 and $25.00 per hour, depending on experience, location, and employer.

What is a Freshdesk?

A Freshdesk job typically involves using Freshdesk, a customer support software, to manage customer inquiries, resolve tickets, and improve customer experience. Roles may include support agents, administrators, or managers who handle queries, automate workflows, and analyze support metrics. Responsibilities often vary by company but generally focus on optimizing customer service efficiency.

What does a Freshdesk support specialist do?

A typical day for a Freshdesk Support Specialist involves responding to customer inquiries via email, chat, and phone, managing and resolving support tickets, and collaborating with team members to address complex issues. You'll regularly document solutions, update knowledge bases, and escalate tickets when necessary to specialized teams. The work environment is often fast-paced and team-oriented, with daily targets for ticket resolution and customer satisfaction. Regular communication with other departments, such as product or IT teams, ensures customers receive timely and thorough assistance. This role provides valuable experience in customer relations and technical troubleshooting, often leading to advancement opportunities within support or product management.

What are the key skills and qualifications needed for a Freshdesk position?

To thrive in a Freshdesk Support Specialist role, you need strong customer service skills, problem-solving abilities, and a background in technical support or help desk operations. Familiarity with the Freshdesk ticketing system, CRM tools, and basic troubleshooting certifications are often required. Excellent communication, patience, and the ability to multitask are key soft skills that help you excel in assisting customers and collaborating with team members. These skills are crucial for efficiently resolving customer issues, maintaining high satisfaction ratings, and supporting seamless team workflows.

What are the most commonly searched types of Freshdesk jobs in Virginia? The most popular types of Freshdesk jobs in Virginia are:
What are popular job titles related to Freshdesk jobs in Virginia? For Freshdesk jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Freshdesk jobs in Virginia look for? The top searched job categories for Freshdesk jobs in Virginia are:
Freshdesk jobs near you
Infographic showing various Freshdesk job openings in Virginia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 82% In-person, 9% Hybrid, and 9% Remote job distribution, with an average salary of $48,673 per year, or $23.4 per hour.

Technical Support Analyst 4

CYNET SYSTEMS

Richmond, VA • On-site

$30 - $35/hr

Contractor

Posted 26 days ago

Job description

Job Overview:

Requirement/Must Have:

  • Strong customer service skills, with the ability to remain patient, clear, and solution-oriented when assisting users of varying technical abilities.
  • Demonstrated customer service experience, preferably in a technical support, help desk, or application support environment.
  • Experience providing customer or technical support for SaaS or low-code/no-code applications (e.g., Salesforce, Appian, Microsoft Power Platform, ServiceNow).
  • Strong communication skills, with an ability to translate technical concepts into clear, user-friendly guidance.
  • Experience supporting government, regulatory, or compliance-driven applications preferred.
  • Detail-oriented, organized, and capable of managing multiple requests simultaneously.
  • Familiarity with ticket management systems (e.g., ServiceNow, Jira, Freshdesk).
  • Ability to work independently while collaborating effectively with cross-functional teams.

Responsibilities:

  • Serve as the primary point of contact for end users seeking assistance with a regulatory case-management or licensing application built on a low-code platform.
  • Triage, diagnose, and resolve user-reported issues, escalating to technical teams when needed.
  • Provide guidance on system functionality, workflows, form completion, and data entry best practices.
  • Document all requests, incidents, and resolutions in the organization’s ticketing system.
  • Assist with onboarding new users, including account access requests and orientation to system features.
  • Assist in updating and maintaining user-friendly support materials such as quick-start guides, FAQs, and knowledge-base articles.
  • Conduct routine quality checks to validate system behavior and identify potential issues proactively.
  • Collaborate with business analysts and developers to communicate recurring issues and recommend improvements.
  • Support release cycles by helping test new features, documenting results, and guiding users through changes.
  • Ensure all support activities align with agency policies, regulatory requirements, and data-security standards.

Skills:

  • Extensive experience providing customer service skills, preferably in technical support, help desk, or application support environment.
  • Strong communication skills, with an ability to translate technical concepts into clear, user-friendly guidance.
  • Extensive experience providing customer or technical support for SaaS or low-code/no-code applications (e.g., ServiceNow, Appian, Power Platform).
  • Experience in testing complex systems to determine that business needs are met.
  • Detail-oriented, organized, and capable of managing multiple requests simultaneously.
  • Ability to work independently while collaborating effectively with cross-functional teams.
  • Experience supporting government, regulatory, or compliance-driven applications preferred.
  • Familiarity with ticket management systems (e.g., ServiceNow, Jira, Freshdesk).

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading staffing and recruiting powerhouse. Proudly recognized as a nationally and locally certified diversity firm, Cynet delivers agile, scalable talent solutions across industries. With an active footprint in all 50 U.S. states and Canada, we support thousands of consultants through our expansive, high-performing recruitment engine operating across North America and Asia—ensuring speed, quality, and consistency in every hire.
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About Cynet Systems

Sourced by ZipRecruiter

Cynet Systems Inc is a staffing and recruiting corporation nestled in Ashburn, VA, USA. Established in 2010, the company operates within the Information Technology and Services sector, specializing in providing effective workforce solutions to different business needs, including IT consulting, direct hire, and contract staffing services. Through the years, Cynet Systems has built an impressive portfolio, going beyond borders and expanding its operations internationally in Canada and India. Rooted in its core values of teamwork, leadership, and commitment, Cynet Systems helps businesses unlock their full potential by providing versatile and competent professionals that perfectly align with their needs. Fueled by their unwavering mission to deliver top-tier talent to businesses worldwide, Cynet Systems garnered various recognitions including SIA's fastest-growing staffing firms and Best Place to Work in Virginia for 2019.

Industry

It services

Company size

501 - 1,000 Employees

Headquarters location

Sterling, VA, US

Year founded

2010

Social media

Twitter

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