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Customer Service Hospital Jobs in Virginia (NOW HIRING)

Amerivet

Customer Service Representative

Woodstock, VA · On-site

$16 - $21.75/hr

The hospital offers a full range of services supported by in-house diagnostics, allowing for ... Who We're Looking For We are looking for an experienced and compassionate Customer Service ...

PetSuites

Customer Service Representative

Virginia Beach, VA · On-site

$14.25 - $19.25/hr

Customer Service Representative Love people and pets? Join our team and be the welcoming face of ... hospitals and pet resorts in North America, with 1,300+ locations. We're proud to be in an $8B ...

PetSuites

Customer Service Representative

Manassas Park, VA · On-site

$15.75 - $21.50/hr

Customer Service Representative Love people and pets? Join our team and be the welcoming face of ... hospitals and pet resorts in North America, with 1,300+ locations. We're proud to be in an $8B ...

PetSuites

Customer Service Representative

Virginia Beach, VA · On-site

$13.75 - $18.75/hr

Customer Service Representative Love people and pets? Join our team and be the welcoming face of ... hospitals and pet resorts in North America, with 1,300+ locations. We're proud to be in an $8B ...

PetSuites

Customer Service Representative

Newport News, VA · On-site

$14.50 - $19.75/hr

Customer Service Representative Love people and pets? Join our team and be the welcoming face of ... hospitals and pet resorts in North America, with 1,300+ locations. We're proud to be in an $8B ...

PetSuites

Customer Service Representative

Newport News, VA · On-site

$14.50 - $19.75/hr

Customer Service Representative Love people and pets? Join our team and be the welcoming face of ... hospitals and pet resorts in North America, with 1,300+ locations. We're proud to be in an $8B ...

Raising Cane's

Customer Service Associate

Hampton, VA · On-site

$15.50/hr

We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced ... Disability, Hospital Indemnity, Legal Insurance, Auto and Renter's Insurance, and ID Theft ...

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All JobsCustomer Service Hospital JobsCustomer Service Hospital Jobs in Virginia

Customer Service Hospital information

See Virginia salary details

$9

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$26

How much do customer service hospital jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for customer service hospital in Virginia is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What is a customer service hospital job?

Customer service hospital jobs involve assisting patients, visitors, and healthcare staff by providing information, resolving concerns, and ensuring a positive experience in a hospital setting. These roles may include answering questions about hospital services, handling patient admissions and discharges, and responding to complaints or requests. Customer service representatives in hospitals play a crucial role in maintaining clear communication and supporting both patient satisfaction and hospital operations.

What skills and qualifications are needed to work in customer service in a hospital?

To excel as a Customer Service Representative in a hospital, you need strong communication skills, knowledge of healthcare processes, and typically a high school diploma or equivalent. Familiarity with hospital information systems, electronic health record (EHR) software, and multi-line phone systems is often required. Compassion, patience, and problem-solving abilities help you provide exceptional service and support to patients and families during stressful times. These competencies are essential to ensure smooth patient experiences, accurate information flow, and a supportive hospital environment.

What challenges do customer service representatives face in a hospital, and how can they be managed?

Customer Service Representatives in hospitals often encounter challenges such as handling distressed or anxious patients, navigating complex healthcare systems, and maintaining clear communication between medical staff and families. Managing these challenges requires strong interpersonal skills, patience, and the ability to stay calm under pressure. Training in conflict resolution and knowledge of hospital processes can also help representatives provide timely, compassionate support while ensuring accurate information is relayed to patients and their families.

What is the difference between Customer Service Hospital vs Customer Service Call Center?

AspectCustomer Service HospitalCustomer Service Call Center
CredentialsHigh school diploma or equivalent; healthcare-specific trainingHigh school diploma or equivalent; general customer service training
Work EnvironmentHospitals, clinics, healthcare facilitiesCall centers, office settings
Industry UsageHealthcare industryVarious industries including retail, telecom, finance
Common Search/ComparisonCustomer Service Hospital vs Customer Service Call Center

Customer Service Hospital roles focus on assisting patients and healthcare providers within medical settings, requiring healthcare-specific knowledge. In contrast, Customer Service Call Center positions handle general customer inquiries across various industries, often in a call center environment. Both roles involve communication skills but differ significantly in industry context and required expertise.

How to become a customer service hospital representative?

To become a customer service hospital representative, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service or healthcare settings can be beneficial, and familiarity with hospital management software is often preferred. Some positions may require certification in healthcare customer service or related fields.

What are popular job titles related to Customer Service Hospital jobs in Virginia?

For Customer Service Hospital jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Customer Service Hospital jobs in Virginia look for?

The top searched job categories for Customer Service Hospital jobs in Virginia are:

What cities in Virginia are hiring for Customer Service Hospital jobs?

Cities in Virginia with the most Customer Service Hospital job openings:

Customer Service Hospital jobs near you
Infographic showing various Customer Service Hospital job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,762 per year, or $18.6 per hour.

Customer Service Representative (CSR) - Salem Veterinary Hospital

Virginia Beach, VA • On-site

Veterinarian Partners
See more jobs at Veterinarian Partnersexternal

$15/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

Customer Service Representative (CSR)

Salem Veterinary Hospital | Virginia Beach, VA

Pay: $15.00+ per hour, depending on experience

Do you love people just as much as you love pets? Are you someone who brings a great attitude to work, enjoys being part of a team, and is always ready to learn something new?

Salem Veterinary Hospital is looking for a friendly, dependable, and enthusiastic Customer Service Representative to join our team!

Our CSRs are often the first and last impression our clients have of our hospital, and we know how important that role is. We're looking for someone who can help create a welcoming experience for every client and pet while keeping our busy hospital organized and running smoothly.

What You'll Do

  • Welcome clients and pets with warmth, professionalism, and a smile.

  • Answer phones, schedule appointments, and help clients navigate their pet's care.

  • Check clients in and out and process payments accurately.

  • Communicate clearly with clients, doctors, and the veterinary team.

  • Help manage appointment flow and keep the front desk organized.

  • Assist with client questions, prescription requests, and medical record requests.

  • Handle challenging situations with patience, empathy, and professionalism.

  • Support your teammates and jump in where needed to help the hospital succeed.

  • Learn about veterinary services and preventive care so you can confidently assist our clients.

What We're Looking For

  • A positive attitude and genuine love for both people and pets.

  • Someone who believes being a great teammate is just as important as being great at their individual job.

  • Strong communication and customer service skills.

  • Dependability, organization, and attention to detail.

  • Comfort working in a busy environment and managing multiple priorities.

  • A willingness to learn, ask questions, and grow.

  • Previous veterinary or customer service experience is a plus, but a great attitude and willingness to learn are incredibly important to us.

What We Offer

  • Competitive pay starting at $15.00+ per hour, depending on experience.

  • Medical, dental, and vision insurance.

  • Paid time off and paid holidays.

  • 401(k) with company match.

  • Employee pet care discounts.

  • Training and opportunities to continue developing your skills.

  • Opportunities for professional growth within a growing organization.

  • A team environment where collaboration, communication, and supporting one another matter.

Come Grow With Us

At Salem Veterinary Hospital, we're looking for someone who wants to be part of the team, not just work at the front desk. You don't need to know everything on day one. We want someone who is excited to learn, ready to contribute, and committed to creating a great experience for our clients, their pets, and their teammates.

If you're a people person, a pet person, and a team player all rolled into one, we'd love to meet you!

Apply today and come grow with Salem Veterinary Hospital.

Apply