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Full Time 1800 Contacts Customer Service Jobs (NOW HIRING)

Customer Service

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Servicing - Customer Care Specialist

Troy, MI · On-site

$16/hr

Strong customer service, problem-solving, and conflict resolution abilities. * Excellent ... Self-motivated with a positive attitude and strong work ethic. * Full-time, onsite attendance.

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EssilorLuxottica

Customer Service Representative

Duluth, GA · On-site

$14.75 - $20/hr

WM0063 Contacts Customer Service DULGA Position : Full-Time Total Rewards: Benefits/Incentive Information Since 1915, Walman Optical has served thousands of independent eye care professionals ...

CARLSBAD LAW GROUP APC

Associate Attorney

Carlsbad, CA · On-site

$105K - $150K/yr

Carlsbad Law Group, APC is a San Diego-Based, full-service law firm providing exceptional legal ... Bar (Required) Job Type: Full-time (1800) billable hour target; In person Monday through Friday Job ...

Mary Kraft HR

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Customer Service Representative

Middle River, MD · On-site

$17 - $18.50/hr

Contacts customers for additional account information. * Assists in problem correspondence as required. * Prepares reports including CSR Daily Activity report and cash out report. * Responds to ...

Prosource

Customer Service Engineer

Huntington, WV · On-site

Must be able to work full time Primary people Contacts: * Customers, logistics team, service managers and technicians, Parts Department, Customer Service and VP of Technical Service Toughest Part of ...

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Full Time 1800 Contacts Customer Service information

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How much do full time 1800 contacts customer service jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for full time 1800 contacts customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced in a full time 1800 Contacts customer service role, and how can new hires prepare for them?

A common challenge in the 1800 Contacts Customer Service role is managing a high volume of customer inquiries while maintaining a friendly and solution-oriented demeanor. New hires may also encounter situations where they need to quickly learn and apply product knowledge to address customer concerns efficiently. To prepare, it's helpful to develop strong communication skills, stay organized, and be comfortable with multitasking in a fast-paced environment. Team support and comprehensive training are provided, which help new employees adapt and grow in the role.

What is a full time 1800 Contacts customer service job?

Full Time 1800 Contacts Customer Service jobs involve assisting customers with their orders, answering questions about contact lenses, helping with account management, and resolving any product or service issues. Employees typically work regular full-time hours and interact with customers via phone, chat, or email. The role emphasizes strong communication skills, problem-solving abilities, and a customer-focused attitude. Training is usually provided to ensure representatives understand products, company policies, and customer service protocols.

What are the key skills and qualifications needed to thrive as a full time 1800 Contacts customer service representative, and why are they important?

To thrive as a Full Time 1800 Contacts Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic computer proficiency is typically required. Outstanding empathy, patience, and the ability to remain calm under pressure help individuals stand out in this role. These skills ensure excellent customer experiences, efficient issue resolution, and support the positive reputation of the company.

What is the difference between Full Time 1800 Contacts Customer Service vs Full Time 1800 Contacts Sales Representative?

AspectFull Time 1800 Contacts Customer ServiceFull Time 1800 Contacts Sales Representative
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; sales experience preferred
Work EnvironmentCall center, office setting, remote optionsCall center, office setting, remote options
Employer & Industry UsageCustomer support for eyewear and contact lens productsSales of eyewear and contact lens products, customer engagement

Both roles involve working in a call center environment within the eyewear industry, requiring similar credentials. Customer Service focuses on assisting customers with inquiries and support, while Sales Representatives actively promote and sell products. Understanding these differences helps candidates choose the role that best fits their skills and career goals.

More about Full Time 1800 Contacts Customer Service jobs
What cities are hiring for Full Time 1800 Contacts Customer Service jobs? Cities with the most Full Time 1800 Contacts Customer Service job openings:
What are the most commonly searched types of 1800 Contacts Customer Service jobs? The most popular types of 1800 Contacts Customer Service jobs are:
What states have the most Full Time 1800 Contacts Customer Service jobs? States with the most job openings for Full Time 1800 Contacts Customer Service jobs include:
What job categories do people searching Full Time 1800 Contacts Customer Service jobs look for? The top searched job categories for Full Time 1800 Contacts Customer Service jobs are:
Full Time 1800 Contacts Customer Service jobs near you
Infographic showing various Full Time 1800 Contacts Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Servicing - Customer Care Specialist

Customer Service

Troy, MI • On-site

$16/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 2 days ago

New

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Job description

Position Summary

We are seeking a customer-focused Customer Care Servicing Specialist to join our Mortgage Servicing team. In this role, you will serve as a primary point of contact for homeowners and servicing partners, providing exceptional customer service while assisting with mortgage servicing inquiries, account maintenance, and issue resolution.

The ideal candidate enjoys helping others, communicates effectively, and thrives in a fast-paced environment. Previous experience in mortgage servicing, customer service, call center operations, financial services, or banking is highly valued.


Responsibilities

  • Serve as the primary point of contact for borrowers and servicing partners regarding mortgage servicing inquiries.
  • Handle a high volume of inbound and outbound phone calls with professionalism and empathy.
  • Respond to customer emails and written inquiries in a timely manner.
  • Research and resolve customer questions related to mortgage payments, escrow accounts, loan servicing, account status, and general servicing requests.
  • Maintain accurate documentation of all customer interactions within the servicing system.
  • Generate, review, and complete assigned servicing reports.
  • Coordinate with servicing partners and internal departments to resolve account issues efficiently.
  • Cross-train in multiple areas of mortgage servicing to support departmental needs.
  • Maintain compliance with company policies, investor guidelines, and applicable federal and state mortgage servicing regulations.
  • Deliver an exceptional customer experience while meeting quality, productivity, and service-level expectations.


Required Qualifications

  • High school diploma or equivalent.
  • 1+ year of experience in customer service, call center operations, mortgage servicing, banking, financial services, or a related field.
  • Experience handling a high volume of inbound and outbound customer calls.
  • Excellent verbal and written communication skills.
  • Strong customer service, problem-solving, and conflict resolution abilities.
  • Excellent organizational skills with strong attention to detail.
  • Intermediate to advanced Microsoft Excel skills, including formulas, VLOOKUPs, and PivotTables.
  • Proficiency with Microsoft Office (Excel, Word, Outlook).
  • Ability to multitask, prioritize work, and adapt in a fast-paced environment.
  • Self-motivated with a positive attitude and strong work ethic.
  • Full-time, onsite attendance.


Preferred Qualifications

  • Experience in mortgage servicing or mortgage operations.
  • Familiarity with mortgage servicing platforms such as MSP (ICE Mortgage Technology/Black Knight) or similar systems.
  • Knowledge of escrow, mortgage payments, loan servicing, default servicing, or customer account maintenance.
  • Bilingual (English/Spanish) preferred.


Benefits

We offer a comprehensive benefits package to support your health, financial well-being, and professional growth, including:

  • Competitive salary
  • Medical, dental, and vision insurance
  • Company-paid life insurance
  • 401(k) with employer matching
  • Paid time off and paid holidays
  • Paid training and career development
  • Employee Assistance Program (EAP)
  • Wellness initiatives
  • Career advancement opportunities


Why Join Our Team?

We're committed to delivering outstanding service to homeowners while creating a collaborative and supportive work environment for our employees. If you're passionate about helping customers, enjoy solving problems, and want to build a career in the mortgage servicing industry, we'd love to hear from you.


Equal Opportunity Employer

We are an Equal Opportunity Employer committed to fostering an inclusive workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law.


Disclaimer

The duties and responsibilities described above are intended to describe the general nature of the work performed and are not intended to be an exhaustive list of responsibilities or qualifications. Responsibilities may change based on business needs. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position. Employment is at will unless otherwise governed by applicable law.


Search Keywords

Customer Care Specialist • Mortgage Servicing • Mortgage Customer Service • Customer Service Representative • Call Center Representative • Mortgage Operations • Loan Servicing • Escrow • Mortgage Payments • Banking • Financial Services • Borrower Support • Account Maintenance • MSP • ICE Mortgage Technology • Black Knight • Microsoft Excel • Customer Support • Mortgage Industry • Mortgage Servicing Specialist