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Freshdesk Remote Jobs (NOW HIRING)

Dot Compliance

Customer Support Team Lead

Raleigh, NC · Remote

... Freshdesk). * Excellent proactive communication and cross-functional collaboration skills ... Flexible PTO and remote-first work environment * Professional development and leadership training

Vitu

Technical Customer Care Specialist I (Remote)

$18 - $21/hr

Technical Customer Care Specialist I (Remote) As the leading innovator in Vehicle-to-Government ... Experience with support tools like Zendesk, Freshdesk, Salesforce, or similar platforms.

Dot Compliance

Customer Support Team Lead

Atlanta, GA · On-site +1

... Freshdesk). * Excellent proactive communication and cross-functional collaboration skills ... Flexible PTO and remote-first work environment * Professional development and leadership training

Weekday AI

Enterprise Sales Domain Expert

$60 - $90/hr

Experience coordinating workflows across integrated business platforms such as Zoho CRM, Freshdesk ... Engagement Details * Full-time remote opportunity within the United States. * Work closely with AI ...

Dot Compliance

Customer Support Team Lead

Raleigh, NC · On-site +1

... Freshdesk). * Excellent proactive communication and cross-functional collaboration skills ... Flexible PTO and remote-first work environment * Professional development and leadership training

Dot Compliance

Customer Support Team Lead

... Freshdesk). * Excellent proactive communication and cross-functional collaboration skills ... Flexible PTO and remote-first work environment * Professional development and leadership training

Wayvia

Customer Support Specialist

$21 - $23/hr

Basic knowledge of customer support software (e.g., Zendesk, Freshdesk). * Strong communication ... This is a remote position open to candidates based in the United States. Compensation: The salary ...

Texas Sports Academy Main

IT Support Specialist

We are hiring a Remote IT Support Specialist to help our students and parents navigate any ... Hands-on experience with tools such as Zendesk, Freshdesk, HubSpot Service Hub, or a comparable ...

Wayvia

Customer Support Specialist

Irvine, CA · Remote

$21 - $23/hr

Basic knowledge of customer support software (e.g., Zendesk, Freshdesk). * Strong communication ... This is a remote position open to candidates based in the United States. Compensation: The salary ...

Zinier

Customer Support Associate

Boston, MA · On-site +1

$19 - $26/hr

We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... Experience with support tools such as Jira, Zendesk, Freshdesk, ServiceNow, or similar ticketing ...

Zinier

Customer Support Associate

Boston, MA · On-site +1

$19 - $26/hr

We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... Experience with support tools such as Jira, Zendesk, Freshdesk, ServiceNow, or similar ticketing ...

Chooch

Technical Account Manager

San Mateo, CA · Remote

This is a full-time, remote role focused on helping customers successfully deploy, manage, and grow ... Zendesk, Freshdesk, or similar systems Ability to gather technical details from customers and ...

Zinier

Customer Support Associate

$18 - $24.50/hr

We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... Experience with support tools such as Jira, Zendesk, Freshdesk, ServiceNow, or similar ticketing ...

Kalibri Labs

Customer Support Manager

Washington, DC · Remote

Ticketing systems (Zendesk, Freshdesk) * CRM systems (Salesforce Service Cloud) * LMS platforms ... Fully remote work, with a thriving company culture * Robust medical, dental, and vision plans ...

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Freshdesk Remote information

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How much do freshdesk remote jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for freshdesk remote in the United States is $30.69, according to ZipRecruiter salary data. Most workers in this role earn between $30.05 and $30.05 per hour, depending on experience, location, and employer.

What skills and qualifications are needed to thrive as a Freshdesk Remote support agent?

To thrive as a Freshdesk Remote Support Agent, you need strong problem-solving abilities, customer service skills, and a solid understanding of help desk operations, typically backed by experience in tech support or customer service roles. Familiarity with Freshdesk ticketing software, CRM systems, and basic troubleshooting tools is essential. Excellent communication, patience, and the ability to work independently set top performers apart. These skills ensure timely and effective customer resolutions, leading to higher satisfaction and efficient remote support operations.

What is the difference between Freshdesk Remote vs Freshdesk Support Agent?

AspectFreshdesk RemoteFreshdesk Support Agent
CredentialsCustomer support experience, basic technical skillsCustomer support experience, technical troubleshooting skills
Work EnvironmentRemote, home-basedRemote or office-based, depending on employer
Industry UsageCustomer service, tech support rolesCustomer support, technical support roles
Common Search IntentRemote customer support jobs using FreshdeskSupport agent roles using Freshdesk platform

Freshdesk Remote refers to a remote position working with the Freshdesk platform, often focusing on customer service tasks. Freshdesk Support Agent is a role that involves providing support via Freshdesk, which can be remote or on-site. Both roles require customer support skills, but the Support Agent may need more technical troubleshooting knowledge. The main difference lies in the job scope and environment, with Freshdesk Remote emphasizing remote work flexibility.

What is a Freshdesk Remote?

Freshdesk remote jobs are positions offered by Freshdesk (part of Freshworks), or roles that involve using the Freshdesk customer support platform, which can be performed entirely from a remote location. These jobs typically include customer support representatives, technical support specialists, and implementation consultants who use Freshdesk’s cloud-based software to assist customers, resolve issues, and manage support tickets. Remote employees use internet-connected devices to access Freshdesk tools and communicate with customers and colleagues online. This setup allows for flexible work environments and the ability to work from home or anywhere with a reliable internet connection.

How does a Freshdesk Remote role typically collaborate with other team members to resolve customer issues?

In a Freshdesk Remote position, you will often collaborate closely with cross-functional teams such as product development, engineering, and sales to resolve complex customer issues. Communication is primarily handled through digital channels like email, chat, and video calls. Sharing detailed case notes and updates in the Freshdesk system ensures everyone stays informed and can contribute to finding solutions. Regular virtual meetings and collaboration tools help remote teams stay aligned and maintain high-quality customer support.
More about Freshdesk Remote jobs
What cities are hiring for Freshdesk Remote jobs? Cities with the most Freshdesk Remote job openings:
What are the most commonly searched types of Freshdesk jobs? The most popular types of Freshdesk jobs are:
What states have the most Freshdesk Remote jobs? States with the most job openings for Freshdesk Remote jobs include:
What job categories do people searching Freshdesk Remote jobs look for? The top searched job categories for Freshdesk Remote jobs are:
Freshdesk Remote jobs near you
Infographic showing various Freshdesk Remote job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $63,838 per year, or $30.7 per hour.

Customer Support Team Lead

Dot Compliance

Raleigh, NC • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Job description

Dot Compliance is a leading provider of cloud Quality and Compliance management solutions for the life science industry. Dot’s SaaS solutions are based on the world’s most innovative cloud technology provider, Salesforce.com. We are a young and innovative software company looking to dramatically change how pharma, biotech, and medical device companies manage their quality and compliance-regulated processes.

Role Overview

As a Customer Support Team Lead, you will manage the day-to-day operations of our North America customer support team, ensuring a seamless and consistent experience for our customers. You will be responsible for driving regional operational excellence, coaching and developing Customer Support Engineers, and collaborating with cross-functional teams to ensure support cases are handled to the organization's service levels. This role is a strong next step for someone looking to grow their leadership as our global team scales.

Key Responsibilities

Day-to-Day Support Activities

  • Manage an active caseload as a product expert and serve as the primary escalation point to directly resolve critical regional customer issues.
  • Participate in on-call rotation (once every 4-6 weeks) alongside other US-based team members.

Leadership & Team Management

  • Lead, mentor, and develop a small team, conducting regular one-on-ones and coaching
  • Manage onboarding, and training programs to support team growth and operational consistency.

Operational Excellence

  • Oversee daily queue health, ensure SLA adherence, and drive team KPIs (like CSAT and response times) while optimizing support processes and maintaining our Knowledge Base.

Cross-Functional Collaboration

  • Collaborate with Regional Support, Customer Success, Professional Services, and Product to escalate customer or product issues and ensure seamless case handling and timely resolution of cross-functional issues.



Requirements:
  • 5+ years of experience in Customer Support for SaaS or enterprise software.
  • 2+ years managing teams or informal leadership roles within a Support organization.
  • Experience with Salesforce administration or highly customizable softwares
  • Proven ability to carry an active support caseload while contributing to team operations and performance.
  • Strong analytical skills and experience using support tools (e.g., Zendesk, Salesforce Service Cloud, Intercom, Freshdesk).
  • Excellent proactive communication and cross-functional collaboration skills.
  • Familiarity with AI-powered support tools, knowledge management, and proactive support strategies-Preferred.
  • Bachelor's degree or equivalent experience in Technology, Business, Management, or a related field-Preferred.

Benefits:

  • 401(k) plan with company match
  • Paid parental leave
  • Comprehensive health, dental, and vision insurance
  • Monthly stipend for internet and mobile phone expenses
  • Flexible PTO and remote-first work environment
  • Professional development and leadership training