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Freshdesk Remote Jobs (NOW HIRING)

Wayvia

Customer Support Specialist

$21 - $23/hr

Basic knowledge of customer support software (e.g., Zendesk, Freshdesk). * Strong communication ... This is a remote position open to candidates based in the United States. Compensation: The salary ...

Wayvia

Customer Support Specialist

Irvine, CA · Remote

$21 - $23/hr

Basic knowledge of customer support software (e.g., Zendesk, Freshdesk). * Strong communication ... This is a remote position open to candidates based in the United States. Compensation: The salary ...

Zinier

Customer Support Associate

Boston, MA · On-site +1

$19 - $26/hr

We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... Experience with support tools such as Jira, Zendesk, Freshdesk, ServiceNow, or similar ticketing ...

Zinier

Customer Support Associate

Boston, MA · On-site +1

$19 - $26/hr

We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... Experience with support tools such as Jira, Zendesk, Freshdesk, ServiceNow, or similar ticketing ...

Zinier

Customer Support Associate

Boston, MA · On-site +1

$19 - $26/hr

We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... Experience with support tools such as Jira, Zendesk, Freshdesk, ServiceNow, or similar ticketing ...

Zinier

Customer Support Associate

Boston, MA · On-site +1

$19 - $26/hr

We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... Experience with support tools such as Jira, Zendesk, Freshdesk, ServiceNow, or similar ticketing ...

Chooch

Technical Account Manager

San Mateo, CA · Remote

This is a full-time, remote role focused on helping customers successfully deploy, manage, and grow ... Zendesk, Freshdesk, or similar systems Ability to gather technical details from customers and ...

ActiveState

Comfortable working with software tools, ticketing systems (e.g.,Salesforce, Jira, Freshdesk), and ... Self-directed and reliable, especially in a remote/async work environment Nice to Haves:

Tomorrow

Customer Operations Specialist

Boston, MA · On-site +1

You are a confident speaker who can lead remote and on-site training sessions, clearly ... Freshdesk) is required. * Analytical Skills: A proven ability to dive into data, identify patterns ...

Tomorrow.io

Customer Operations Specialist

Boston, MA · On-site +1

You are a confident speaker who can lead remote and on-site training sessions, clearly ... Freshdesk) is required. * Analytical Skills: A proven ability to dive into data, identify patterns ...

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Freshdesk Remote information

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How much do freshdesk remote jobs pay per hour?

As of Jun 18, 2026, the average hourly pay for freshdesk remote in the United States is $30.69, according to ZipRecruiter salary data. Most workers in this role earn between $30.05 and $30.05 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Freshdesk Remote Support Agent, and why are they important?

To thrive as a Freshdesk Remote Support Agent, you need strong problem-solving abilities, customer service skills, and a solid understanding of help desk operations, typically backed by experience in tech support or customer service roles. Familiarity with Freshdesk ticketing software, CRM systems, and basic troubleshooting tools is essential. Excellent communication, patience, and the ability to work independently set top performers apart. These skills ensure timely and effective customer resolutions, leading to higher satisfaction and efficient remote support operations.

Does Freshworks offer remote work options?

Freshdesk remote roles, including those for customer support and technical positions, are available and often include flexible work arrangements. Many positions require familiarity with tools like Freshdesk and remote communication platforms, and some roles may have specific location or time zone requirements.

How to make $2000 a week working from home?

To earn $2000 weekly as a remote customer support agent with a role like Freshdesk Remote, you typically need to work full-time hours, often 40 hours or more, and may require experience, strong communication skills, and proficiency with support tools. Some agents increase earnings by handling high-volume or specialized support, working overtime, or taking on multiple clients or contracts. Compensation varies by company, location, and experience, so researching high-paying remote support roles is essential.

What job makes $10,000 a month without a degree?

A remote customer support role such as a Freshdesk support agent can potentially earn around $10,000 per month with experience, strong communication skills, and proficiency in customer service tools. High-level support or specialized technical roles may also reach this income level without requiring a degree, often relying on skills and certifications instead.

How to make $1000 a week remotely?

A remote role such as a customer support agent for Freshdesk can help you earn around $1000 weekly by working full-time hours, typically 40 hours per week, and developing strong communication and technical skills. Increasing earnings may involve taking on multiple shifts, gaining certifications, or advancing to higher-paying support or technical roles within the customer service field.

What is the difference between Freshdesk Remote vs Freshdesk Support Agent?

AspectFreshdesk RemoteFreshdesk Support Agent
CredentialsCustomer support experience, basic technical skillsCustomer support experience, technical troubleshooting skills
Work EnvironmentRemote, home-basedRemote or office-based, depending on employer
Industry UsageCustomer service, tech support rolesCustomer support, technical support roles
Common Search IntentRemote customer support jobs using FreshdeskSupport agent roles using Freshdesk platform

Freshdesk Remote refers to a remote position working with the Freshdesk platform, often focusing on customer service tasks. Freshdesk Support Agent is a role that involves providing support via Freshdesk, which can be remote or on-site. Both roles require customer support skills, but the Support Agent may need more technical troubleshooting knowledge. The main difference lies in the job scope and environment, with Freshdesk Remote emphasizing remote work flexibility.

What are Freshdesk remote jobs?

Freshdesk remote jobs are positions offered by Freshdesk (part of Freshworks), or roles that involve using the Freshdesk customer support platform, which can be performed entirely from a remote location. These jobs typically include customer support representatives, technical support specialists, and implementation consultants who use Freshdesk’s cloud-based software to assist customers, resolve issues, and manage support tickets. Remote employees use internet-connected devices to access Freshdesk tools and communicate with customers and colleagues online. This setup allows for flexible work environments and the ability to work from home or anywhere with a reliable internet connection.

How does a Freshdesk Remote role typically collaborate with other team members to resolve customer issues?

In a Freshdesk Remote position, you will often collaborate closely with cross-functional teams such as product development, engineering, and sales to resolve complex customer issues. Communication is primarily handled through digital channels like email, chat, and video calls. Sharing detailed case notes and updates in the Freshdesk system ensures everyone stays informed and can contribute to finding solutions. Regular virtual meetings and collaboration tools help remote teams stay aligned and maintain high-quality customer support.
More about Freshdesk Remote jobs
What cities are hiring for Freshdesk Remote jobs? Cities with the most Freshdesk Remote job openings:
What are the most commonly searched types of Freshdesk jobs? The most popular types of Freshdesk jobs are:
What states have the most Freshdesk Remote jobs? States with the most job openings for Freshdesk Remote jobs include:
What job categories do people searching Freshdesk Remote jobs look for? The top searched job categories for Freshdesk Remote jobs are:
Freshdesk Remote jobs near you
Infographic showing various Freshdesk Remote job openings in the United States as of June 2026, with employment types broken down into 75% Part Time, and 25% Contract. Highlights an 65% Physical, 7% Hybrid, and 28% Remote job distribution, with an average salary of $63,838 per year, or $30.7 per hour.

Customer Support Specialist

Wayvia

Remote

$21 - $23/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

Company Overview:
At Wayvia, we help the world's top brands stay ahead-using AI, data, and innovation to shape the future of commerce. Whether you're charting a new path or leveling up your journey, Wayvia is where your career can go further. We'd love to meet you.
We help global brands connect with their shoppers in ways that are relevant, respectful, and real. And we do the same for each other-with trust, transparency, and the human connection that makes great work possible.
At Wayvia, you'll find a team that's curious, collaborative, and always up for solving what's next. We move fast, think boldly, and support one another in building something that matters-for our clients, for shoppers, and for each other.
Job Brief:
The Customer Support Specialist manages incoming customer support issues, ensuring timely resolution and exceptional service for Wayvia products and services. This role involves addressing technical queries, guiding customers on product functionality, and resolving issues independently or by escalating as needed.
Essential Function & Responsibilities:
  • Respond to customer support issues and resolve them per SLAs.
  • Communicate professionally with customers according to PriceSpider standards.
  • Work cross-functionally to resolve issues promptly.
  • Escalate issues when necessary.
  • Manage inbound communication via telephone, email, support tickets, and customer portal.
  • Utilize knowledge of Wayvia products to resolve issues independently.
  • Guide customers on product benefits and enhancements.
  • Assist with reports and metrics.
  • Recommend best practices to customers.
  • Identify and communicate root cause issues professionally.
  • Convey support team needs and issues cross-functionally.
  • Recommend patterns of issues for the product roadmap.
  • Contribute to high-priority issues.
  • Adhere to customer support best practices and policies.

Minimum Qualifications:
  • Associate's degree (Bachelor's preferred).
  • Experience in a customer-facing role.
  • 0-2 years of experience.
  • Basic knowledge of customer support software (e.g., Zendesk, Freshdesk).
  • Strong communication, organizational, and time management skills.
  • Proven troubleshooting ability.

Preferred Qualifications:
  • Experience working cross-functionally with technical teams.
  • Experience with Jira, SQL, and Microsoft Office.

Benefits:Wayvia encourages a healthy work-life balance and commitment to employee wellbeing. We are consistently evaluating areas to support and foster a community of engaged employees. Wayvia is an international employer so some benefits offering will vary from country to country, however, below you can see employer sponsored contributions:
  • Flexible work-from-home arrangements
  • 401K Match
  • Flexible vacation
  • Medical/Dental/Vision
  • 16 weeks of paid parental leave (US)
  • Technical stipend
  • Professional development programs
  • Wellness programs

Location:
This is a remote position open to candidates based in the United States.
Compensation:The salary for this role is $21-23/hour. Please note that our salary ranges are based on current market data and the offered compensation may vary based on experience, skills, location, and other factors permitted by law.
Wayvia is an equal opportunity employer that is committed to inclusion and diversity.

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