Defined Software Development

Senior Product Operations Manager / Product Delivery LeadPosition Overview

We are seeking an experienced Senior Product Operations Manager / Product Delivery Lead to oversee the lifecycle of enterprise technology products, applications, and operational solutions. This individual will manage product delivery initiatives, coordinate cross-functional teams, and ensure solutions align with organizational objectives, operational standards, and customer needs. The ideal candidate has a strong background in product operations, technology integration, enterprise application delivery, and operational governance within large-scale environments.

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Key ResponsibilitiesProduct Development & Delivery

• Lead research, development, enhancement, and qualification activities for enterprise products and technology solutions.
• Collaborate with cross-functional business and technical teams to ensure successful delivery of product requirements and operational objectives.
• Coordinate product release schedules, feature deployments, maintenance cycles, and implementation timelines.
• Serve as a technical advisor for evaluating emerging technologies, process improvements, and operational innovations.
• Ensure product specifications, system capabilities, and operational functionality align with business goals.
• Oversee product lifecycle management activities, including planning, execution, testing, and deployment coordination.

Operational Governance & Reporting

• Maintain centralized inventories of enterprise applications, products, and operational solutions.
• Track initiative progress and provide status reporting aligned with organizational governance standards.
• Monitor stakeholder input to ensure products meet functional, operational, and performance expectations.
• Identify lifecycle replacement needs, enhancement opportunities, and process improvement initiatives.
• Collaborate with business intelligence and analytics teams to develop dashboards and reporting tools for operational performance monitoring.
• Establish and maintain Standard Operating Procedures (SOPs) and governance processes for ongoing product support and lifecycle management.

Strategic Operations Support

• Develop a strong understanding of operational workflows and enterprise business processes to support strategic decision-making.
• Support continuity of operations and participate in organizational response efforts during critical operational events.
• Perform additional duties and special projects as assigned.

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Required QualificationsEducation

Bachelor’s or Master’s degree in:

• Computer Science
• Information Systems
• Business Administration
• Operations Management
• Project Management
• Or a related field

Equivalent professional experience will also be considered.

Experience

• 7+ years of experience in:
  • Product Operations
  • Product Delivery
  • Technology Integration
  • Enterprise Applications
  • Product Engineering
  • Operational Technology
  • Program or Project Management
• Experience managing enterprise-level product lifecycles and cross-functional initiatives.
• Strong understanding of operational governance, reporting standards, and process improvement methodologies.
• Experience collaborating with technical teams, business stakeholders, and leadership teams.
• Ability to manage multiple initiatives simultaneously in a fast-paced environment.

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Preferred Skills

• Product lifecycle management
• Enterprise application delivery
• Agile and/or Waterfall methodologies
• Dashboarding and operational reporting
• Process improvement and operational governance
• Strong written and verbal communication skills
• Stakeholder management and leadership
• Technology evaluation and implementation