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RELX Group
RELX Group

93 Relx Group Customer Manager Jobs Hiring Near You

RELX Group plc

Client Manager - Corporate Legal

Dayton, OH · On-site

$75.70K - $126.30K/yr

... customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global ... About the Role As a Client Manager, your purpose is to drive revenue growth by managing and ...

RELX Group plc

Account Executive

Dayton, OH · On-site

$65.60K - $109K/yr

About Us LexisNexis, a part of RELX, is a leading global provider of legal, regulatory, and ... Be able to use Microsoft Office applications (Word, Excel, PowerPoint and Outlook) and CRM Work in ...

RELX Group plc

Account Executive

Dayton, OH · On-site

$65.60K - $109K/yr

About Us LexisNexis, a part of RELX, is a leading global provider of legal, regulatory, and ... Be able to use Microsoft Office applications (Word, Excel, PowerPoint and Outlook) and CRM Work in ...

RELX Group plc

Market/Segment Devt Analyst III

Dayton, OH · On-site

$71.60K - $119.40K/yr

... customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global ... About the Role The Segment Manager, Premiere Accounts is a newly established role within the ...

RELX Group plc

Decision Support Analyst

Dayton, OH · On-site

$78.10K - $130.30K/yr

About our Team LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics ...

RELX

Customer Onboarding Specialist

Dayton, OH · Hybrid

Manage complexity across multiple customers and workflows while maintaining accuracy, quality, and ... RELX values. * Contribute ideas and insights that help evolve onboarding processes, digital ...

RELX

Legal News Solutions Consultant (JD Required)

Dayton, OH · On-site +1

$59.20K - $98.60K/yr

... customers in more than 150 countries with 11,800 employees worldwide, is part of RELX ( a global ... Self-motivated approach with the ability to work independently and manage a territory * Willingness ...

RELX

Client Manager - Corporate Legal

Dayton, OH · Hybrid

$75.70K - $126.30K/yr

... customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global ... About the Role As a Client Manager, your purpose is to drive revenue growth by managing and ...

RELX

General Manager, State Net

Dayton, OH · On-site +1

$136.10K - $252.80K/yr

... customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global ... About the Role TheGeneral Manager (GM)ofState Netwill lead the strategic, financial, and ...

RELX Group plc

Assistant Marketing Manager

Dayton, OH · On-site

$64.70K - $107.70K/yr

Familiarity with marketing tools such as marketing automation platforms, CRM systems, and analytics tools * Collaborating effectively within team environments while taking initiative on assigned ...

RELX

Corporate Legal Solutions Consultant

Dayton, OH · Hybrid

$59.50K - $98.90K/yr

... customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global ... Proficiency with Business Management Systems (Salesforce, Tableau, Microsoft Suite, etc.) * Highly ...

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RELX Group Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Manager, and why are they important?

To thrive as a Customer Manager, you need strong relationship management, sales acumen, and analytical skills, often supported by a degree in business or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and customer support platforms is typically required. Excellent communication, problem-solving, and negotiation abilities help you build trust and resolve client concerns effectively. These skills are crucial for driving customer satisfaction, retention, and growth in competitive business environments.

What are some common challenges faced by Customer Managers and how can they be addressed?

Customer Managers often encounter challenges such as managing high client expectations, handling multiple accounts simultaneously, and resolving complex issues efficiently. Success in this role relies on strong communication skills, effective prioritization, and the ability to build genuine client relationships. Proactively setting clear expectations, utilizing CRM tools for organization, and collaborating closely with internal teams can help Customer Managers navigate these challenges and deliver exceptional service.

What does a Customer Manager do?

A Customer Manager is responsible for developing and maintaining strong relationships with clients or customers. They act as the main point of contact, ensuring that customer needs are met and addressing any issues or concerns that arise. Their duties often include managing accounts, coordinating with internal teams, and working to improve customer satisfaction and loyalty. Customer Managers also analyze customer data to identify opportunities for upselling or improving service delivery. Ultimately, their goal is to build trust and help the company retain and grow its customer base.

What is the difference between Customer Manager vs Customer Service Representative?

AspectCustomer ManagerCustomer Service Representative
CredentialsExperience in account management, sometimes certifications in CRM toolsBasic customer service training, sometimes certifications in communication skills
Work EnvironmentOffice-based, client-facing, strategic planningCall centers, retail, or online support
Employer & Industry UsageUsed across industries like retail, finance, tech for managing key accountsCommon in retail, telecom, hospitality for handling customer inquiries
Search & Comparison IntentLooking for roles involving account management and client retentionSeeking entry-level or support roles in customer service

Customer Managers focus on maintaining client relationships, strategic account growth, and retention, often requiring experience and specialized skills. Customer Service Representatives handle direct customer inquiries, providing support and resolving issues, typically with basic training. While both roles involve customer interaction, Customer Managers operate at a strategic level with key accounts, whereas Customer Service Representatives provide frontline support.

What other companies are hiring for Customer Manager jobs?
What are the most popular jobs at Relx Group?
What are the most popular categories at Relx Group?
Infographic showing various Customer Manager job openings at Relx Group in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 63% Physical, 11% Hybrid, and 26% Remote job distribution.
Customer Onboarding Specialist

Customer Onboarding Specialist

RELX Group plc

Dayton, OH • On-site

Full-time

Posted 6 days ago

Job description

Do you enjoy building solid internal and external relationships resulting in growth?
Do you enjoy collaborating cross-functionally to deliver on common goals?
About the Role
The Customer Onboarding Specialist plays a critical role in setting the foundation for long-term customer success at LexisNexis. As one of the first points of contact in the customer lifecycle, this role ensures customers experience a seamless, engaging, and value-driven introduction to LexisNexis solutions.
This position blends customer-centric engagement, digital and AI fluency, and operational excellence. The Customer Onboarding Specialist demonstrates North Star behaviors in every interaction, applies curiosity and learning agility to evolving tools and processes, and turns ambiguity into clear, actionable onboarding experiences that accelerate time-to-value. The role collaborates closely with cross-functional partners and contributes to continuous improvement initiatives that enhance customer experience at scale.
Key Responsibilities
Customer Experience & Onboarding Ownership
  • Serve as the primary point of contact for customers during onboarding, owning the experience from initiation through successful completion.
  • Deliver superior client service by actively listening, building rapport, setting clear expectations, and demonstrating ownership for outcomes in every customer interaction.
  • Guide customers through a combination of live, digital, and self-service onboarding touchpoints tailored to customer needs and use cases.
  • Diagnose and resolve customer issues using sound business judgment, data, and department tools, escalating when appropriate to ensure timely resolution.

AI Fluency & Digital Enablement
  • Leverage automation tools, workflow platforms, and AI-assisted onboarding processes to streamline customer setup and reduce time-to-value.
  • Use generative AI solutions to support content creation, analyze customer inquiries, and enhance onboarding documentation and knowledge resources.
  • Monitor and optimize digital onboarding journeys, identifying friction points and recommending improvements to enhance customer engagement and adoption.
  • Apply curiosity and a growth mindset to continuously learn and adopt emerging technologies that improve onboarding outcomes.

RLE: Collaborate to Deliver
  • Partner cross-functionally with Sales, Customer Success, Product, Operations, and Support teams to deliver a cohesive and consistent onboarding experience.
  • Communicate clearly and impactfully with internal stakeholders to align priorities, share insights, and improve onboarding workflows.
  • Contribute to a positive team environment by proactively supporting peers, sharing best practices, and participating in team initiatives

RLE: Drive Commercial Edge
  • Support customer adoption and utilization goals that contribute to retention, satisfaction, and long-term value realization.
  • Use onboarding analytics, dashboards, and performance data to track progress, measure engagement, and propose process enhancements.
  • Balance customer needs with operational efficiency to deliver scalable, high-quality onboarding experiences.

RLE: Act with Agility
  • Thrive in a fast-paced, evolving environment by adapting quickly to changing priorities, tools, products, and customer needs.
  • Embrace ambiguity by turning incomplete or evolving information into clear next steps and structured onboarding plans.
  • Manage complexity across multiple customers and workflows while maintaining accuracy, quality, and momentum.

Professional Impact & Growth
  • Serve as a role model for professionalism, continuous improvement, and alignment with LexisNexis and RELX values.
  • Contribute ideas and insights that help evolve onboarding processes, digital journeys, and automation capabilities.
  • Participate in innovation initiatives focused on improving customer experience through technology, data, and AI.

What's in This Role for You
  • Opportunity to work for a leading global organization at the forefront of content and technology solutions.
  • A dynamic, collaborative role partnering with cross-functional teams across Customer Experience, Product, and Operations
  • Hands-on involvement in innovation initiatives involving automation, digital onboarding journeys, and generative AI.
  • Flexible working conditions with opportunities for remote or hybrid work (role dependent).
  • Clear career pathways within onboarding, customer success, digital operations, and process optimization.

Qualifications & Capabilities
  • Bachelor's degree or equivalent relevant work experience.
  • Strong communication skills with a professional, customer-centric approach.
  • Demonstrated ability to adapt quickly, learn fast, and perform effectively in changing environments.
  • Detail-oriented with the ability to follow structured processes while contributing to continuous improvement.
  • Strong time-management and organizational skills with the ability to manage multiple onboarding activities simultaneously.
  • Proficiency in Microsoft Office tools (Word, Excel, PowerPoint, Outlook).
  • Experience with CRM systems; familiarity with workflow automation or digital onboarding platforms is a plus.
  • Interest or experience in applying generative AI tools for content creation, analysis, or customer engagement.
  • Strong problem-solving skills and commitment to resolving customer issues efficiently and effectively.
  • Ability to build trust, foster positive relationships, and work effectively within a complex, matrixed environment.

What Success Looks Like
  • Customers experience a confident, engaging onboarding journey that accelerates adoption and time-to-value.
  • North Star behaviors and RLE capabilities are consistently demonstrated in customer and internal interactions.
  • Digital tools, automation, and AI are effectively leveraged to improve efficiency, quality, and scalability.
  • The onboarding team continuously improves, learns, and evolves to meet changing customer and business needs.

U.S. National Base Pay Range: $44,500 - $74,100. Geographic differentials may apply in some locations to better reflect local market rates.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
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