ZipRecruiter

Log In

1

Customer Management Specialist Jobs (NOW HIRING)

National Black MBA Association

$65 - $95/hr

The Elite Growth Practice (EGP) Investment Management Specialist position may be filled at a Trainee, Specialist or Senior level depending on experience of the candidate and needs of the Financial ...

New

McKesson

Specialist, Client Management

Cary, NC · On-site

The Specialist, Client Management objectives are to ensure clarity in client communications ... Customer Relationship Management * Responsible for overall customer satisfaction with ...

Bank of America

Wealth Management Specialist

Towson, MD · On-site

$30 - $45/hr

The Elite Growth Practice (EGP) Relationship Manager position may be filled at a Trainee, Specialist or Senior level depending on experience of the candidate and needs of the Financial Advisor Team.

Astronics-

Data Management Specialist

Waukegan, IL · On-site

$86 - $115/hr

Summary The Data Management Specialist is responsible for owning and improving how we manage ... Respond to document retrieval requests from auditors, customers, and program teams. Data ...

Astronics

Data Management Specialist

Waukegan, IL · On-site

Summary The Data Management Specialist is responsible for owning and improving how we manage ... Respond to document retrieval requests from auditors, customers, and program teams. Data ...

Astronics

Data Management Specialist

Waukegan, IL · On-site

Summary The Data Management Specialist is responsible for owning and improving how we manage ... Respond to document retrieval requests from auditors, customers, and program teams. Data ...

iShare, Inc.

Change Management Specialist

Redlands, CA · On-site

$50 - $60/hr

Change Management Specialist Location: Buffalo, NY Work Mode: Hybrid - 3 days/week onsite Type ... customers, employees and partners. iShare leadership team has 20+ years average IT experience and ...

iShare, Inc.

Change Management Specialist

Manhattan, NY · On-site

$50 - $60/hr

Change Management Specialist Location: Buffalo, NY Work Mode: Hybrid - 3 days/week onsite Type ... customers, employees and partners. iShare leadership team has 20+ years average IT experience and ...

Astronics

Data Management Specialist

Waukegan, IL · On-site

Summary The Data Management Specialist is responsible for owning and improving how we manage ... Respond to document retrieval requests from auditors, customers, and program teams. Data ...

previous page

Showing results 41-60

All JobsBusiness JobsCustomer Service JobsCustomer Service Manager JobsCustomer Management Specialist Jobs

Customer Management Specialist information

See salary details

$33K

$75.9K

$140.5K

How much do customer management specialist jobs pay per year?

As of Sep 4, 2026, the average yearly pay for customer management specialist in the United States is $75,917.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,000.00 and $102,500.00 per year, depending on experience, location, and employer.

What does a Customer Management Specialist do?

A Customer Management Specialist is responsible for building and maintaining strong relationships with clients or customers, ensuring their needs are met and concerns are addressed promptly. They typically handle customer inquiries, resolve issues, and provide product or service information. Additionally, they may track customer satisfaction, gather feedback, and work with other departments to improve the overall customer experience. Their goal is to enhance customer retention and loyalty, contributing to the company's long-term success.

What are the key skills and qualifications needed to thrive as a Customer Management Specialist?

To thrive as a Customer Management Specialist, you need strong interpersonal skills, problem-solving abilities, and a background in business, communications, or customer service. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and sometimes specific industry certifications is highly valued. Exceptional communication, patience, and conflict resolution abilities help you build trust and maintain positive client relationships. These qualities are crucial for ensuring customer satisfaction, retention, and driving business growth.

How does a Customer Management Specialist typically collaborate with other departments to resolve client issues?

Customer Management Specialists often act as the bridge between clients and various internal teams such as sales, technical support, and product development. When complex issues arise, they coordinate with these departments to gather information, develop solutions, and ensure timely resolution for the client. This role requires strong communication and organizational skills, as specialists must relay client feedback and advocate for customer needs while balancing company policies. Effective collaboration helps build trust with clients and improves overall service delivery.

What is the difference between Customer Management Specialist vs Customer Service Representative?

AspectCustomer Management SpecialistCustomer Service Representative
Primary RoleManages ongoing customer relationships, develops strategies to improve customer satisfaction, and handles account retention.Provides support, answers inquiries, and resolves issues related to products or services.
Required SkillsCustomer relationship management, communication, problem-solving, and CRM software proficiency.Communication, problem-solving, product knowledge, and basic computer skills.
Work EnvironmentOffice setting, often with CRM tools, client meetings, and strategic planning.Call centers, retail, or online support channels.

While both roles focus on customer interactions, the Customer Management Specialist emphasizes building long-term relationships and strategic account management, whereas the Customer Service Representative primarily handles immediate customer inquiries and issue resolution.

More about Customer Management Specialist jobs

Who are the top companies hiring for Customer Management Specialist jobs?

The top employers for Customer Management Specialist jobs are:

What job categories do people searching Customer Management Specialist jobs look for?

The top searched job categories for Customer Management Specialist jobs are:

Customer Management Specialist jobs near you
Infographic showing various Customer Management Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $75,917 per year, or $36.5 per hour.

Cash Management Specialist

First Western Bank & Trust

Minot, ND • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Job description

First Western Bank & Trust is searching for an on-site Cash Management Specialist at our Minot Main Bank.

Cash Management Specialist Benefits Include:

  • Paid Vacation, Sick Leave and Holidays
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • 401k with matching contributions
  • Volunteer Paid Time Off
  • Banking Benefits
  • And more!

CASH MANAGEMENT SPECIALIST POSITION OVERVIEW: 

Direct and assist customers with online banking products and services in support of First Western Bank & Trust’s sales and service objectives while adhering to the bank’s culture of excellence in customer service to its patrons.

  • Establish solid customer relationships through identifying needs, providing creative and best solutions for customers, and using cross-sell and referral opportunities
  • Provide support to customers and bank staff regarding electronic products and services
  • Establish online customer accounts including entering data, assigning access permissions and performing account verification
  • Ensure timely response and resolution of customer questions and issues in a timely, professional manner via telephone, email or in-person
  • Perform maintenance to existing online accounts, re-setting passwords and making account changes as requested
  • Meet with business customers to provide information on Cash Management services
  • Add, monitor and support Cash Management and Remote Deposit Capture customers
  • Determine exposure limits and assign risk ratings for Cash Management ACH customers 
  • Assist with RSA token activation, lost tokens and customer contact regarding tokens
  • Ensure customer compliance with online policies and procedures
  • Performs daily reviews and monitoring of selected reports, logs and transaction data to verify transactions, track trends and detect/report unusual or suspicious activity
  • Ensure compliance with banking laws, regulations and the Bank’s policies and procedures, including Bank Secrecy Act
  • Maintain continuing education related to regulatory standards

CASH MANAGEMENT SPECIALIST QUALIFICATIONS: 

  • Bachelor’s degree in accounting or business-related field; or equivalent work experience 
  • Minimum two years banking experience 
  • Experience with online computer applications

CASH MANAGEMENT SKILLS/ABILITIES: 

  • Customer Service/People skills 
  • Multi-task
  • Attention to detail
  • Problem-solving skills
  • Listening skills
  • Integrity
  • Confidentiality
  • Computer skills with Microsoft Word, Excel, and banking software, to include proficient keyboarding
  • Proficient spoken and written English language skills


First Western Bank & Trust is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or veteran status.