Position Overview
The Customer Service Representative (CSR) is a key member of the hospital team, responsible for creating a welcoming and supportive environment for clients and their pets. In a general practice setting, the CSR manages a high volume of routine appointments, preventive care visits, and client communications while maintaining accuracy, efficiency, and empathy.
Key Responsibilities
- Deliver a warm, professional, and empathetic client experience at every interaction
- Answer phones promptly and effectively, addressing questions, concerns, and requests
- Schedule appointments, procedures, and follow-ups with attention to clinic flow and patient needs
- Greet clients and patients, ensuring accurate check-in and check-out processes
- Educate clients on preventive care, wellness plans, and hospital services
- Process invoices, payments, and financial transactions accurately
- Maintain complete and accurate client and patient records in practice management systems
- Coordinate communication between veterinarians, technicians, and clients
- Support the care team by managing workflow and client expectations during busy periods
- Handle sensitive or emotional situations with compassion and professionalism
- Uphold AmeriVet's standards of service, teamwork, and integrity
Qualifications
- High school diploma or equivalent required
- 1+ year of veterinary customer service experience
- Strong communication and interpersonal skills
- Ability to multitask and stay organized in a fast-paced environment
- Basic computer proficiency (experience with veterinary software a plus)
- Comfort working around animals of all sizes and temperaments
Work Environment & Schedule
- General practice veterinary hospital setting
- Fast-paced environment with a focus on wellness and preventive care
- Requires standing, walking, and interacting with animals
- Full-time schedule, including some evenings and weekends as needed
At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.
Here's what you can expect when you join our team:
- Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
- Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
- Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
- Generous paid time off and holidays, because your personal time matters.
- A supportive, collaborative environment where everyone feels a sense of belonging.
Please note: Any Benefits listed above apply to full-time employees.