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Senior Customer Service Representative Jobs in Rhode Island

RI Temps, Inc.

Be Seen First

Customer Service Representative

Providence, RI · On-site

$21/hr

Customer Service Representative Employment Type: Full-Time FLSA Status: Non-Exempt Work Environment ... Keep the Customer Service Manager and senior team members informed of significant customer issues ...

Copart, Inc.

Customer Service Representative

Exeter, RI · On-site

$20.03 - $22.58/hr

The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers ...

Domino's Pizza

Customer Service Rep

Westerly, RI · On-site

$16 - $22/hr

Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are ...

Domino's

Customer Service Rep

Westerly, RI · On-site

$16 - $22/hr

Company Description Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service ...

U-Haul

Customer Service Representative

Newport, RI · On-site

$16/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Pawtucket, RI · On-site

$15.50 - $21.25/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Warwick, RI · On-site

$16 - $21.75/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Warwick, RI · On-site

$16 - $21.75/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Newport, RI · On-site

$16/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

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All JobsCustomer Service Representative JobsSenior Customer Service Representative JobsSenior Customer Service Representative Jobs in Rhode Island

Senior Customer Service Representative information

See Rhode Island salary details

$12

$22

$34

How much do senior customer service representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for senior customer service representative in Rhode Island is $22.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.12 and $24.95 per hour, depending on experience, location, and employer.

What is a senior customer service representative?

Senior Customer Service Representatives are experienced professionals who handle complex customer inquiries, resolve issues, and provide guidance to both customers and junior staff. They often act as a bridge between customers and management, ensuring high-quality service and customer satisfaction. Their responsibilities may also include training new employees, handling escalated complaints, and implementing service improvement strategies.

What are the key skills and qualifications needed to thrive as a senior customer service representative?

To thrive as a Senior Customer Service Representative, you need strong problem-solving abilities, in-depth product knowledge, and several years of customer service experience, often supported by a relevant diploma or degree. Familiarity with CRM software, call center systems, and ticketing platforms is typically required. Excellent communication, patience, and leadership skills help you resolve complex issues and mentor junior staff. These skills are essential to ensure high-quality customer interactions, efficient issue resolution, and ongoing team improvement.

How does a senior customer service representative typically collaborate with other departments to resolve complex customer issues?

Senior Customer Service Representatives often act as a bridge between customers and other departments such as technical support, billing, or product management. When handling complex or escalated cases, they coordinate with these teams to gather detailed information or implement solutions, ensuring that customer concerns are addressed thoroughly and efficiently. Effective communication and a proactive approach are key, as seniors not only relay information but also advocate for the customer’s needs within the organization. This cross-functional collaboration helps maintain high customer satisfaction and streamlines problem resolution.

What is the difference between Senior Customer Service Representative vs Customer Service Associate?

AspectSenior Customer Service RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; experience in customer service; sometimes certifications in communication or CRM softwareHigh school diploma or equivalent; entry-level customer service experience
Work EnvironmentCall centers, retail, corporate offices; handling complex customer issuesRetail stores, call centers, front desk; basic customer interactions
Employer & Industry UsageRetail, telecommunications, finance, healthcareRetail, hospitality, retail banking, telecom

The Senior Customer Service Representative typically handles more complex issues, requires more experience, and may have additional certifications. Customer Service Associates focus on basic customer interactions. The senior role often involves mentoring and problem-solving, while the associate role emphasizes routine service tasks.

Is a senior customer service representative an entry-level job?

A senior customer service representative is not an entry-level position; it typically requires several years of experience in customer service, strong communication skills, and familiarity with customer management tools. This role involves handling complex customer issues and may include mentoring junior staff.

What are the most commonly searched types of Customer Service Representative jobs in Rhode Island?

The most popular types of Customer Service Representative jobs in Rhode Island are:

What are popular job titles related to Senior Customer Service Representative jobs in Rhode Island?

For Senior Customer Service Representative jobs in Rhode Island, the most frequently searched job titles are:

What job categories do people searching Senior Customer Service Representative jobs in Rhode Island look for?

The top searched job categories for Senior Customer Service Representative jobs in Rhode Island are:

What cities in Rhode Island are hiring for Senior Customer Service Representative jobs?

Cities in Rhode Island with the most Senior Customer Service Representative job openings:

What are popular job titles related to Senior Customer Service Representative jobs in RI?

For Senior Customer Service Representative jobs in RI, the most frequently searched job titles are:

Senior Customer Service Representative jobs near you
Infographic showing various Senior Customer Service Representative job openings in Rhode Island as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $47,001 per year, or $22.6 per hour.

Customer Service Representative (CSR)

BOTG LLC

Warwick, RI • On-site

$19 - $20/hr

Contractor

Posted 4 days ago

Job description

Position: Customer Service Representative (CSR)

Location: Warwick, RI
Job Type: 6-Month Initial Contract
Work Arrangement: Remote after Initial Onsite Training
Schedule: Monday–Friday

Job Overview

We are seeking an experienced Customer Service Representative to join our team in Warwick, RI. This is a 6-month initial contract opportunity that will begin with required onsite training, followed by a transition to a remote work environment.

The ideal candidate will have at least 2 years of customer service experience, with call center experience preferred. Experience within the insurance industry is highly desired.

Key Responsibilities
  • Handle inbound customer inquiries and provide accurate, professional assistance.
  • Respond to customer questions, concerns, and service requests.
  • Research and resolve customer issues in a timely manner.
  • Explain policies, procedures, and account information clearly.
  • Navigate multiple computer systems while assisting customers.
  • Accurately document customer interactions and update account information.
  • Escalate complex issues when appropriate.
  • Maintain a high level of customer service and professionalism.
  • Meet established quality, productivity, and attendance standards.
Required Qualifications
  • Minimum 2 years of customer service experience required.
  • Call center experience desired.
  • Insurance industry experience highly desired.
  • Strong verbal and written communication skills.
  • Excellent problem-solving and active listening skills.
  • Strong computer and multitasking abilities.
  • Ability to navigate multiple systems and applications.
  • High school diploma or equivalent.
  • Strong attention to detail and accuracy.
  • Ability to work independently in a remote environment.
Training & Remote Work
  • Initial training will be conducted onsite in Warwick, RI.
  • Candidates must be available to complete the required onsite training.
  • Upon successful completion of training, the position will transition to remote work.
  • Candidates must have a reliable internet connection and a quiet, professional workspace.
  • Occasional onsite attendance may be required based on business needs.