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Senior Customer Service Representative Jobs (NOW HIRING)

Thermo Fisher

Sr Customer Service Representative

Logan, UT · On-site

$16.50 - $22.75/hr

Senior Customer Service Representative As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing ...

PostNet

Senior Customer Service Representative

NJ · On-site

$36K/yr

Under the supervision of the Center Owner or Manager, the Senior Customer Service Representative is responsible for assisting customers with all store services and products. Operates the point-of ...

Matic

Senior Customer Service Representative

Columbus, OH · On-site

$20.19/hr

The Importance of this Role We're looking for a Senior Customer Service Representative to be the voice of Matic! Your job is to keep our customers happy by providing top-notch service. You will work ...

ShipMonk

Sr. Customer Service Representative

Las Vegas, NV · On-site

$18.50 - $25.25/hr

ShipMonk is on the hunt for a dynamic and ingenious Senior Customer Service Representative to be a cornerstone of our merchant success! In this pivotal role, you're more than just support; you're a ...

ShipMonk

Sr. Customer Service Representative

Las Vegas, NV · On-site

$18.50 - $25.50/hr

ShipMonk is on the hunt for a dynamic and ingenious Senior Customer Service Representative to be a cornerstone of our merchant success! In this pivotal role, you're more than just support; you're a ...

RaceTrac

$27.30 - $40.96/hr

Massachusetts The Senior Customer Service Representative handles daily interaction with internal and external customers, assistance with consumer inquiries and disputes, the maintenance of internal ...

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Senior Customer Service Representative information

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How much do senior customer service representative jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for senior customer service representative in the United States is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.48 per hour, depending on experience, location, and employer.

What does a senior customer service rep do?

A senior customer service representative handles complex customer inquiries, resolves issues, and provides support to ensure customer satisfaction. They often mentor junior staff, use customer relationship management (CRM) tools, and may handle escalations or special cases. Strong communication skills and product knowledge are essential for this role.

What are Senior Customer Service Representatives?

Senior Customer Service Representatives are experienced professionals who handle complex customer inquiries, resolve issues, and provide guidance to both customers and junior staff. They often act as a bridge between customers and management, ensuring high-quality service and customer satisfaction. Their responsibilities may also include training new employees, handling escalated complaints, and implementing service improvement strategies.

What is the highest paid customer service job?

The highest paid customer service roles are often in managerial or specialized positions such as Customer Service Director or Customer Experience Executive, with salaries reaching six figures in large organizations. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.

Is CSR a good entry level position?

A Senior Customer Service Representative (CSR) is typically a higher-level role requiring experience and advanced skills, so it is not considered an entry-level position. Entry-level customer service roles usually involve basic communication and problem-solving, often serving as a starting point for those new to the field. Progression to senior roles generally requires demonstrated performance and industry knowledge.

What are the key skills and qualifications needed to thrive as a Senior Customer Service Representative, and why are they important?

To thrive as a Senior Customer Service Representative, you need strong problem-solving abilities, in-depth product knowledge, and several years of customer service experience, often supported by a relevant diploma or degree. Familiarity with CRM software, call center systems, and ticketing platforms is typically required. Excellent communication, patience, and leadership skills help you resolve complex issues and mentor junior staff. These skills are essential to ensure high-quality customer interactions, efficient issue resolution, and ongoing team improvement.

How does a Senior Customer Service Representative typically collaborate with other departments to resolve complex customer issues?

Senior Customer Service Representatives often act as a bridge between customers and other departments such as technical support, billing, or product management. When handling complex or escalated cases, they coordinate with these teams to gather detailed information or implement solutions, ensuring that customer concerns are addressed thoroughly and efficiently. Effective communication and a proactive approach are key, as seniors not only relay information but also advocate for the customer’s needs within the organization. This cross-functional collaboration helps maintain high customer satisfaction and streamlines problem resolution.

What is the role of a senior customer service representative?

A senior customer service representative handles complex customer inquiries, resolves issues efficiently, and provides guidance to less experienced team members. They often use customer relationship management (CRM) tools and may have responsibilities such as training staff, improving service processes, and ensuring customer satisfaction. Strong communication skills and product knowledge are essential for success in this role.

What is the difference between Senior Customer Service Representative vs Customer Service Associate?

AspectSenior Customer Service RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; experience in customer service; sometimes certifications in communication or CRM softwareHigh school diploma or equivalent; entry-level customer service experience
Work EnvironmentCall centers, retail, corporate offices; handling complex customer issuesRetail stores, call centers, front desk; basic customer interactions
Employer & Industry UsageRetail, telecommunications, finance, healthcareRetail, hospitality, retail banking, telecom

The Senior Customer Service Representative typically handles more complex issues, requires more experience, and may have additional certifications. Customer Service Associates focus on basic customer interactions. The senior role often involves mentoring and problem-solving, while the associate role emphasizes routine service tasks.

More about Senior Customer Service Representative jobs
What cities are hiring for Senior Customer Service Representative jobs? Cities with the most Senior Customer Service Representative job openings:
What are the most commonly searched types of Customer Service Representative jobs? The most popular types of Customer Service Representative jobs are:
Who are the top companies hiring for Senior Customer Service Representative jobs? The top employers for Senior Customer Service Representative jobs are:
What states have the most Senior Customer Service Representative jobs? States with the most job openings for Senior Customer Service Representative jobs include:
What job categories do people searching Senior Customer Service Representative jobs look for? The top searched job categories for Senior Customer Service Representative jobs are:
What are popular job titles related to Senior Customer Service Representative jobs? For Senior Customer Service Representative jobs, the most frequently searched job titles are:
Senior Customer Service Representative jobs near you
Infographic showing various Senior Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 93% Full Time, 4% Part Time, and 3% Contract. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $47,994 per year, or $23.1 per hour.
Senior Customer Service Representative

Senior Customer Service Representative

Graceland Management Services, LLC

Cunningham, KY

$16.50 - $22.75/hr

Other

Posted 13 days ago

Key responsibilities

  • Manage a high volume of incoming calls, emails, chats, and voicemails with professionalism and efficiency.

  • Place outbound calls to support new customer onboarding and follow up on deliveries and repairs.

  • Maintain detailed, accurate records of all customer interactions within NetSuite/RTO.

Job description

Description

Graceland Portable Buildings is seeking an experienced professional to join our team as a Senior Customer Service Representative. This position serves as a senior point of contact for customers, handling high-volume inbound and outbound communications across multiple channels. This role requires a seasoned professional who can navigate complex customer situations with confidence, empathy, and efficiency-while upholding Graceland's Values, Vision, and Mission in every interaction.


Essential Skills and Qualifications

Communication & Customer Relations

  • Exceptional verbal and written communication skills across phone, email, and chat platforms
  • Strong ability to build trust and rapport through empathetic, meaningful conversations
  • Skilled at de-escalating tense or emotionally charged situations with patience and professionalism
  • Customer-first mindset with the ability to adapt to diverse customer needs and personalities


Problem-Solving & Critical Thinking

  • Ability to think quickly, research answers efficiently, and respond to issues in real time
  • Strong conflict resolution skills with a solution-oriented approach
  • Capacity to identify root causes of customer concerns and implement effective alternatives


Organization & Time Management

  • Excellent ability to multi-task and prioritize in a fast-paced, high-volume environment
  • Strong time management skills with a focus on schedule adherence and call quality
  • High attention to detail in documenting customer records and following up on open issues


Teamwork & Culture

  • Dedicated team player who works effectively both independently and collaboratively
  • Can-do attitude with a genuine willingness to contribute to team and company goals
  • Embodies and actively promotes Graceland's core Values, Vision, and Mission

Requirements

Key Responsibilities and Duties:

  • Manage a high volume of incoming calls, emails, chats, and voicemails with professionalism and efficiency
  • Place outbound calls to support new customer onboarding and follow up on deliveries and repairs
  • Maintain detailed, accurate records of all customer interactions within NetSuite/RTO
  • Communicate effectively with BOMs, sales representatives, dispatchers, drivers, and other internal departments to resolve customer needs
  • Identify and assess customer needs to drive satisfaction and successful outcomes
  • Handle customer concerns and complaints by providing appropriate, timely solutions and following through to ensure full resolution
  • Adapt communication style to a wide range of customer situations and personalities
  • Adhere to scheduling requirements while consistently delivering quality, outcome-focused interactions
  • Perform additional duties as assigned by Management


Preferred Experience

  • 2-3+ years of experience in a customer service or call center environment
  • Prior experience with NetSuite, RTO, or similar CRM/ERP platforms
  • Experience handling multi-channel customer communications (phone, email, chat)

Apply