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Senior Customer Service Representative Jobs (NOW HIRING)

VIXXO

Senior Customer Service Representative

Dallas, TX · On-site

$19 - $26.25/hr

Vixxo is seeking a full-time, Senior Customer Support Representative to be based in Dallas, TX. THE ROLE The Senior Customer Service representative is the liaison between the customer and Vixxo ...

divvyDOSE

Senior Customer Service Representative

$19.75 - $27/hr

Senior Customer Service Representative This position is remote in California. You will have the flexibility to work remotely as you take on some tough challenges. Optum is a global organization that ...

UnitedHealthcare

Senior Customer Service Representative

$19.75 - $27/hr

Senior Customer Service Representative This position is remote in California. You will have the flexibility to work remotely as you take on some tough challenges. Optum is a global organization that ...

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How much do senior customer service representative jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for senior customer service representative in the United States is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.48 per hour, depending on experience, location, and employer.

What is a senior customer service representative?

Senior Customer Service Representatives are experienced professionals who handle complex customer inquiries, resolve issues, and provide guidance to both customers and junior staff. They often act as a bridge between customers and management, ensuring high-quality service and customer satisfaction. Their responsibilities may also include training new employees, handling escalated complaints, and implementing service improvement strategies.

What are the key skills and qualifications needed to thrive as a senior customer service representative?

To thrive as a Senior Customer Service Representative, you need strong problem-solving abilities, in-depth product knowledge, and several years of customer service experience, often supported by a relevant diploma or degree. Familiarity with CRM software, call center systems, and ticketing platforms is typically required. Excellent communication, patience, and leadership skills help you resolve complex issues and mentor junior staff. These skills are essential to ensure high-quality customer interactions, efficient issue resolution, and ongoing team improvement.

How does a senior customer service representative typically collaborate with other departments to resolve complex customer issues?

Senior Customer Service Representatives often act as a bridge between customers and other departments such as technical support, billing, or product management. When handling complex or escalated cases, they coordinate with these teams to gather detailed information or implement solutions, ensuring that customer concerns are addressed thoroughly and efficiently. Effective communication and a proactive approach are key, as seniors not only relay information but also advocate for the customer’s needs within the organization. This cross-functional collaboration helps maintain high customer satisfaction and streamlines problem resolution.

What is the difference between Senior Customer Service Representative vs Customer Service Associate?

AspectSenior Customer Service RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; experience in customer service; sometimes certifications in communication or CRM softwareHigh school diploma or equivalent; entry-level customer service experience
Work EnvironmentCall centers, retail, corporate offices; handling complex customer issuesRetail stores, call centers, front desk; basic customer interactions
Employer & Industry UsageRetail, telecommunications, finance, healthcareRetail, hospitality, retail banking, telecom

The Senior Customer Service Representative typically handles more complex issues, requires more experience, and may have additional certifications. Customer Service Associates focus on basic customer interactions. The senior role often involves mentoring and problem-solving, while the associate role emphasizes routine service tasks.

Is a senior customer service representative an entry-level job?

A senior customer service representative is not an entry-level position; it typically requires several years of experience in customer service, strong communication skills, and familiarity with customer management tools. This role involves handling complex customer issues and may include mentoring junior staff.
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Senior Customer Service Representative jobs near you
Infographic showing various Senior Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $47,994 per year, or $23.1 per hour.

Senior Customer Service Representative

England Logistics

Salt Lake City, UT • On-site

$1.0K/wk

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

England Logistics rating

6.8

Company rating: 6.8 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

England Logistics is one of the fastest growing third party logistics and supply chain management companies in North America. Our growing success enables us to feed millions of hungry children through our One Initiative. We continue to hire great people that will contribute to the culture at England Logistics.
The Senior Client Services Representative plays an important role in the overall success and health of our factoring portfolio. The Sr. CSR works as part of a team in a fast-paced high impact environment. The Sr. CSR works to cultivate and grow Client relationships and is responsible for the day to day communication with the client. The CSR will collaborate with credit, collections, and operations, sales and various other internal departments to resolve Client account issues or concerns. In addition, our ideal candidate will also be detail oriented and possess a positive hard-working attitude.
Benefits
  • $19.00 an hour, plus a monthly bonus potential of $1,000
  • Paid weekly, every Friday.
  • Monday- Friday 7:00AM-4:00PM
  • Medical insurance. Dental and vision insurance. 401k.
  • Paid vacation, holidays, and sick days.
  • Career development planning & promotions.

Results/Success Metrics
  • Provide superior customer service by phone and email in a timely manner
  • Retain Current Clients and obtain referrals for potential Clients
  • Increase portfolio revenue
  • Maintain response time to clients within two hours
  • Clear written and verbal communication with external and internal customers regarding portfolio
  • Meets department goals and activity metrics
  • Adherence to company policies regarding attendance, punctuality, and dress code.
  • Providing resolutions to problems in a time effective manner
  • Maintain customer service level of 99%
  • Provide monthly lane analysis reviews

Responsibilities
  • Provide effective resolution to Client issues on a consistent basis
  • Manage reserve requirements in accordance to portfolio balances
  • Manage client escalations for assigned Portfolio
  • Manage client cancellations for assigned Portfolio
  • Client trend analysis
  • Contract reviews to determine if client is meeting obligation, IE reserve releases supplemental fees
  • Review Debtor balances and trends and provide analysis to Clients
  • Increasing client website usage
  • Assist Carriers with operations decisions such as lane analysis, Tire and fuel purchasing, Maintenance, and EL Brokerage Freight Opportunities
  • Ensure that Clients are given the support that is needed on a daily basis
  • Making outbound and inbound phone calls
  • Responding to Client emails and inquiries
  • Ensuring attention to detail and accuracy
  • Developing new and existing relationship
  • Work with other internal departments
  • Ability to prioritize and manage multiple responsibilities
  • Completion of weekly commitments and goals
  • Understanding of all facets of accounts receivable financing and ABL lending including credit, collections, documentation, and workout

Qualifications
  • Minimum of 1 years of outbound//inbound Customer Service or sales experience
  • Have a desire to help midsize to large businesses
  • Attention to detail and problem-solving skills
  • Ability to adapt
  • Willing to be mentored and trained
  • Excellent work ethic, positive attitude and can work under pressure
  • Ability to be held accountable
  • Excellent customer service skills and phone mannerisms
  • Excited about growing your career within a rapidly growing company
  • Ability to resolve conflict in a professional manner
  • IFA Account Executive Certification
  • Ability to quickly learn software systems
  • Proficiency in Microsoft Office (Excel, Outlook, and Adobe Acrobat)
  • Ability to manage multiple operating systems

Please apply and submit your resume. We'd love to schedule a time to get to know you.
Equal Employment Opportunity
We use the criteria of merit, qualifications, and abilities to determine hiring decisions and promotions within the organization. England Logistics does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual preference, genetic information, or any other segmenting factor protected by law.

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