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Chat Representative Jobs in Ohio (NOW HIRING)

WillowWood

Customer Care Rep

Mount Sterling, OH · On-site

$14.75 - $20/hr

Customer Care Rep Excellent opportunity to make a difference in what you do! Come work as a ... Ability to interact with customers in a variety of media such as phone, email, live chat, text, etc.

Mark Wahlberg Chevrolet of Avon

BDC Representative - Sales

Avon, OH · On-site

$13.50 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

As a BDC (Business Development Center) Representative for Feldman Automotive, you will play a ... Responsibilities: - Handle incoming phone calls, emails, and chat inquiries from potential and ...

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Showing results 21-40

All JobsChat Representative JobsChat Representative Jobs in Ohio

Chat Representative information

See Ohio salary details

$10

$20

$32

How much do chat representative jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for chat representative in Ohio is $20.16, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $21.92 per hour, depending on experience, location, and employer.

What is a chat representative?

Chat Representatives are customer service professionals who assist customers through online chat platforms. They answer inquiries, resolve issues, and provide information about products or services in real-time. Their role is crucial for companies that offer live chat support, ensuring customers receive prompt and effective help. Chat Representatives need strong communication skills, the ability to multitask, and a good understanding of the company's offerings. They often work remotely or in call centers, handling multiple conversations at once.

What are the key skills and qualifications needed to thrive as a chat representative, and why are they important?

To thrive as a Chat Representative, you need excellent written communication, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is typically required. Strong problem-solving skills, patience, and the ability to multitask help you stand out in this role. These skills ensure efficient resolution of customer inquiries and contribute to positive customer experiences and brand reputation.

What are some common challenges faced by chat representatives, and how can they be managed effectively?

Chat Representatives often encounter challenges such as managing multiple chat conversations simultaneously, addressing complex customer issues in real-time, and maintaining a friendly tone under pressure. To handle these effectively, it helps to develop strong multitasking and time-management skills, utilize quick-access resources like FAQs or knowledge bases, and practice clear, concise written communication. Regular training and support from supervisors can also make it easier to stay updated on products and best practices, ultimately leading to more efficient problem-solving and higher customer satisfaction.

What does a chat representative do?

Chat representatives provide online customer service through a live chat support system. Your specific job duties vary, depending on your company and industry. But general responsibilities may include using online chat portals to answer questions, resolve payment issues, or help customers place orders. Technical chat representatives may help customers fix or solve problems they have with their electronics or service systems. Most chat representatives focus on communicating through text chat systems and email, but companies may also ask you to use a voice chat system. Chat representatives may work in a customer support facility, an office, or remotely from home.

What is the difference between Chat Representative vs Customer Service Agent?

AspectChat RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service certifications are common
Work EnvironmentOnline or remote chat platforms, customer support centersCall centers, retail stores, online support
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, and hospitality sectors
Search & Comparison IntentUnderstanding roles, skills, and job requirementsSimilar roles, career progression, and differences

Both Chat Representatives and Customer Service Agents focus on assisting customers, often requiring similar skills and certifications. The main difference lies in the communication medium: Chat Representatives primarily handle online chat support, while Customer Service Agents may work via phone, email, or in person. Understanding these distinctions helps job seekers find roles aligned with their skills and preferences.

More about Chat Representative jobs

What are the most commonly searched types of Chat Representative jobs in Ohio?

The most popular types of Chat Representative jobs in Ohio are:

What are popular job titles related to Chat Representative jobs in Ohio?

For Chat Representative jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Chat Representative jobs in Ohio look for?

The top searched job categories for Chat Representative jobs in Ohio are:

What cities in Ohio are hiring for Chat Representative jobs?

Cities in Ohio with the most Chat Representative job openings:

Chat Representative jobs near you
Infographic showing various Chat Representative job openings in Ohio as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $41,938 per year, or $20.2 per hour.

Customer Service Representative

Alphabe Insight Inc

Cincinnati, OH • On-site

$15.25 - $20.75/hr

Full-time

Re-posted 24 days ago

Job description

Company Description
At Linked Light Pulse, we're not just a sales company; we're your trusted partner in achieving unparalleled success. With a dedication to excellence ingrained in our DNA, we pride ourselves on delivering results that exceed expectations.
Job Description
Job Description:
We are seeking a friendly, reliable, and customer-focused Customer Service Representative (CSR) to join our team. This role is responsible for assisting customers, resolving inquiries, and ensuring a high level of customer satisfaction.
Responsibilities
  • Respond to customer inquiries via phone, email, or chat in a timely and professional manner
  • Provide accurate information about products, services, and company policies
  • Assist customers with orders, returns, and account-related questions
  • Troubleshoot and resolve customer issues efficiently and effectively
  • Maintain detailed and accurate records of customer interactions
  • Escalate complex issues to the appropriate department when necessary
  • Follow up with customers to ensure satisfaction and issue resolution

Qualifications
Qualifications
  • High school diploma or equivalent (required); Associate's or Bachelor's degree preferred
  • Previous experience in customer service or a related field is a plus
  • Strong communication and interpersonal skills
  • Basic computer skills and ability to learn new systems quickly
  • Ability to multitask and manage a high volume of inquiries

Additional Information
  • Benefits
  • Competitive hourly pay based on experience.
  • Opportunities for career growth and advancement.
  • Hands-on experience in office administration and operations.
  • Supportive and team-oriented work environment.

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