ZipRecruiter

Log In

2

Permanent Remote Call Monitoring Jobs in Connecticut

Domestic and General Group Limited

Flexible - Remote with some travel required Contract Type: Permanent, 40 hours per week At Domestic ... Knowledge of call monitoring and analytics platforms (e.g., Genesys, Verint, or similar)

Finalsite

Staff Site Reliability Engineer

Glastonbury, CT · On-site +1

$180K - $250K/yr

... fully remote employment opportunities, however, these opportunities are limited to permanent ... Ask your recruiter for a phone call or other type of verbal communication and ensure all email ...

TEKsystems

Patient Service Representative

Hartford, CT · Remote

$17.50/hr

Monitors and supports clinicians to ensure service levels and requirements are met. The Patient ... call through and others 100; calls vary per day • Pre-assessment calls could be 3.5-4 minutes on ...

New

TEKsystems

Patient Service Representative

Hartford, CT · Remote

$17.50/hr

Monitors and supports clinicians to ensure service levels and requirements are met. The Patient ... call through and others 100; calls vary per day • Pre-assessment calls could be 3.5-4 minutes on ...

New

TEKsystems

Patient Service Representative

Hartford, CT · Remote

$17.50/hr

Monitors and supports clinicians to ensure service levels and requirements are met. The Patient ... call through and others 100; calls vary per day • Pre-assessment calls could be 3.5-4 minutes on ...

New

Finalsite

Staff Engineer, Composer Platform

Glastonbury, CT · On-site +1

$180K - $250K/yr

... fully remote employment opportunities, however, these opportunities are limited to permanent ... Ask your recruiter for a phone call or other type of verbal communication and ensure all email ...

TEKsystems

Patient Service Representative

Hartford, CT · Remote

$17.50/hr

Monitors and supports clinicians to ensure service levels and requirements are met. * Makes ... Qualifications to Apply: • 1+ years of Call Center experience is REQUIRED • Sales/Outreach ...

New

Staff4Success

Business Development Manager

Wilton, CT · Remote

$100K - $150K/yr

... permanent placement services already exist. * Prospect, cold call, network, and conduct client ... Remote but MUST be located in CT, NY or NJ * Competitive commission structure * 0-100k = 25% * 100 ...

KēSTA I.T.

AI Engineer 804812

Hartford, CT · On-site +1

$1/hr

This position is Remote : We are seeking an AI Applications Developer to support the ongoing ... deploy, monitor, and support applications in Microsoft Azure cloud environments. · Design and ...

next page

Showing results 1-20

All JobsPermanent Call Monitoring JobsPermanent Remote Call Monitoring JobsPermanent Remote Call Monitoring Jobs in Connecticut

Permanent Remote Call Monitoring information

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What is a Permanent Remote Call Monitoring job?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are some common challenges faced by professionals in Permanent Remote Call Monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What are the key skills and qualifications needed to thrive as a Permanent Remote Call Monitoring Specialist, and why are they important?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.
What are the most commonly searched types of Remote Call Monitoring jobs in Connecticut? The most popular types of Remote Call Monitoring jobs in Connecticut are:
What are popular job titles related to Permanent Remote Call Monitoring jobs in Connecticut? For Permanent Remote Call Monitoring jobs in Connecticut, the most frequently searched job titles are:
What job categories do people searching Permanent Remote Call Monitoring jobs in Connecticut look for? The top searched job categories for Permanent Remote Call Monitoring jobs in Connecticut are:
What cities in Connecticut are hiring for Permanent Remote Call Monitoring jobs? Cities in Connecticut with the most Permanent Remote Call Monitoring job openings:
Permanent Remote Call Monitoring jobs near you
Infographic showing various Permanent Remote Call Monitoring job openings in Connecticut as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 18% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Operations Quality Senior Manager

Domestic and General Group Limited

On-site, Remote

Full-time

Posted 10 days ago

Job description

Operations Quality Senior Manager
Location: Flexible - Remote with some travel required
Contract Type: Permanent, 40 hours per week
At Domestic & General, delivering exceptional customer experiences is at the heart of everything we do. As our Operations Quality Senior Manager, you'll take ownership of the end-to-end quality strategy across our call centre operations-ensuring we consistently deliver high standards, meet regulatory expectations, and drive continuous improvement.
This role is pivotal in shaping how we measure, monitor and improve performance. You'll combine operational leadership with data-driven insight to enhance customer outcomes, influence business strategy, and support our teams and partners in delivering excellence at scale.
About You
To be successful in this role, you will have:
  • Strong operational leadership experience within a customer-focused environment
  • Significant experience in contact centre operations quality management
  • Proven ability to drive measurable improvements in customer experience and operational performance
  • Strong understanding of customer satisfaction frameworks (e.g., CSAT) and performance models
  • Experience designing and implementing performance and quality frameworks
  • Knowledge of call monitoring and analytics platforms (e.g., Genesys, Verint, or similar)
  • Experience working in complex, fast-paced, customer-centric environments
  • Expertise in data analysis and translating insight into business action
  • Excellent communication and stakeholder management skills, with the ability to influence at all levels
  • Experience working with large-scale, multi-site or outsourced (BPO) operations
  • Strong track record of building accountability, engagement and performance culture

The Role
  • Lead and evolve quality assurance frameworks, ensuring consistent delivery of KPIs, SLAs and service standards
  • Own QA reporting, MI dashboards and insight generation to highlight themes, risks and opportunities
  • Drive improvements in customer satisfaction, including ownership of CSAT processes and mystery shopping programmes
  • Establish and govern calibration standards across multiple sites to ensure consistency and accuracy
  • Analyse operational and customer data to provide actionable insights and recommendations
  • Partner with Learning & Development to design and deliver scalable coaching and training programmes
  • Collaborate with BPO partners and external vendors to ensure aligned service delivery
  • Streamline escalation and resolution processes to improve efficiency and customer outcomes
  • Deliver high-impact reporting and insights to senior leadership
  • Lead continuous improvement initiatives to enhance performance across distributed teams

Please note, applicants must have the legal right to work in the United States.
At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.

Apply