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Text Customer Service Jobs in Connecticut (NOW HIRING)

Carquest- Technet

Automotive Service Advisor

Orange, CT · On-site

... customers informed of their vehicle's status while in the shop over the phone, via email, text and ... That is just part of what sets a TechNet Automotive Service Center apart from the rest. Come join ...

NVA

Client Services Representative

Mansfield Center, CT · On-site

$16.25 - $22.25/hr

Client Service Representative (CSR) East Brook Animal Hospital Full-Time | Veterinary Receptionist ... contact you via text message from an identified NVA representative for recruiting-related ...

NVA

Client Services Representative

Mansfield Center, CT · On-site

$16.25 - $22.25/hr

Client Service Representative (CSR) East Brook Animal Hospital Full-Time Veterinary Receptionist ... contact you via text message from an identified NVA representative for recruiting-related ...

Monaco Ford

Mobile Service Technician

Glastonbury, CT · On-site

As our Mobile Service program continues to grow, we're looking for a skilled technician to deliver ... customers, we'd love to hear from you. For more information apply here or contact Caitlin via text ...

Monaco Ford

Mobile Service Technician

Glastonbury, CT

As our Mobile Service program continues to grow, we're looking for a skilled technician to deliver ... customers, we'd love to hear from you. For more information apply here or contact Caitlin via text ...

Compass Group

FOOD SERVICE WORKER

Hartford, CT · On-site

$16.94/hr

Text JOB to 75000 and search requisition ID number 1534339. The advertised program is a ... Serves customers in a friendly, efficient manner following outlined steps of service. * Resolves ...

Monaco Ford

Mobile Service Technician

Glastonbury, CT · On-site

As our Mobile Service program continues to grow, we're looking for a skilled technician to deliver ... customers, we'd love to hear from you. For more information apply here or contact Caitlin via text ...

Monaco Ford

Mobile Service Technician

Glastonbury, CT · On-site

As our Mobile Service program continues to grow, we're looking for a skilled technician to deliver ... customers, we'd love to hear from you. For more information apply here or contact Caitlin via text ...

Compass Group

FOOD SERVICE WORKER/CASHIER

Bridgeport, CT · On-site

$16.94/hr

Prior cash handling and customer service experience preferred. * Fixed Pay Rate: $16.94 per hour. We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search ...

Compass Group

FOOD SERVICE WORKER

Avon, CT · On-site

$19/hr

Text JOB to 75000 and search requisition ID number 1548166. The advertised program is an AI ... Serves customers in a friendly, efficient manner following outlined steps of service. * Resolves ...

D H Radomski Inc

Live chat agent

Hartford, CT · On-site

$20 - $33/hr

As a family-owned business, we pride ourselves on delivering exceptional customer service, and we'd ... By applying to this job, you agree to receive periodic text messages from this employer and ...

New

D H Radomski Inc

Live chat manager support

Hartford, CT · On-site

$25 - $40/hr

Radomski Inc. family in delivering exceptional service and satisfaction to our customers. By applying to this job, you agree to receive periodic text messages from this employer and Homebase about ...

New

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Showing results 21-40

All JobsText Customer Service JobsText Customer Service Jobs in Connecticut

Text Customer Service information

What are some common challenges faced in a text customer service role and how can they be managed?

One common challenge in Text Customer Service is accurately interpreting customer needs without the benefit of vocal tone or facial cues. To manage this, successful agents rely on clear, empathetic written communication and active listening skills to ensure they fully understand and address customer concerns. Additionally, handling multiple conversations simultaneously can be demanding, so effective time management and prioritization are essential. Regular training and collaboration with team members can also help agents stay updated on best practices and improve service quality.

What are the key skills and qualifications needed to thrive as a text customer service representative?

To thrive as a Text Customer Service Representative, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is often required. Attention to detail, patience, and the ability to handle multiple conversations simultaneously are standout soft skills in this role. These abilities ensure efficient, accurate, and empathetic support, leading to high customer satisfaction and effective issue resolution.

How do you become a text customer service agent?

To become a text customer service agent, candidates typically need a high school diploma or equivalent, strong written communication skills, and familiarity with chat or messaging platforms. Some employers may require prior customer service experience or training in specific tools like live chat software, and the role often involves working flexible hours or shifts.

What is a text customer service representative?

A Text Customer Service representative is a professional who provides support and assistance to customers primarily through text-based communication channels, such as SMS, live chat, or messaging apps. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information in real time, all through written messages. This role requires strong written communication skills, attention to detail, and the ability to multitask across digital platforms. Text Customer Service representatives play a crucial role in enhancing customer satisfaction by offering convenient and efficient support without the need for phone calls.

What is the difference between Text Customer Service vs Chat Customer Service?

AspectText Customer ServiceChat Customer Service
Communication MethodText messaging platforms (SMS, app-based)Live chat interfaces on websites or apps
Work EnvironmentRemote, often asynchronousRemote or on-site, real-time interaction
Required SkillsClear written communication, patienceFast typing, multitasking, quick problem-solving
Common UsageCustomer support via text messagesCustomer support via live chat on websites

Text Customer Service and Chat Customer Service both involve assisting customers through digital communication channels. Text Customer Service typically uses SMS or messaging apps for asynchronous support, while Chat Customer Service involves real-time interactions via live chat on websites. Both roles require strong written communication skills, but Chat Customer Service often demands quicker responses and multitasking abilities. Understanding these differences helps employers and job seekers identify the right role based on communication style and work environment.

What are popular job titles related to Text Customer Service jobs in Connecticut? For Text Customer Service jobs in Connecticut, the most frequently searched job titles are:
What job categories do people searching Text Customer Service jobs in Connecticut look for? The top searched job categories for Text Customer Service jobs in Connecticut are:
What cities in Connecticut are hiring for Text Customer Service jobs? Cities in Connecticut with the most Text Customer Service job openings:
Text Customer Service jobs near you
Infographic showing various Text Customer Service job openings in Connecticut as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Automotive Service Advisor

Carquest- Technet

Orange, CT • On-site

Other

Posted 6 days ago

Job description

Job Requirements Our shop is growing, and we are looking to hire a service writer with excellent sales and customer service skills to join our team! We offer competitive pay, training and growth opportunities and a positive work environment. Main Duties & Responsibilities: Advise customers on repairs and service based on their needs and budget, using company guidelines and best practices Understand and communicate customer's concerns to technicians Provide excellent service by answering customer questions Keep customers informed of their vehicle's status while in the shop over the phone, via email, text and in person Create invoices for clients using the company process, help process part orders/returns, dispatch repairs/parts as needed Fill in on tasks as needed to maintain the flow of the shop Work Experience Qualifications Possess a valid state driver’s license High school diploma or equivalent education Strong sales and customer service skills Strong written and verbal communication skills Analytical skills When you join the team at your local, independently owned TechNet Professional Service Center, you’ll be working with a shop that takes pride in what they do. A local shop in your community, backed by the support of a Nationwide network. That is just part of what sets a TechNet Automotive Service Center apart from the rest. Come join #TechNetNation!

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