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Text Customer Service Jobs (NOW HIRING)

Equiliem

Customer Service Representative

Amherst, NY · On-site

$20/hr

Customer Service Representative Amherst, NY Pay: $20.00 per hour 26-05210 Job Summary The Customer ... Message frequency may vary for text messages. Message and data rates may apply. Carriers are not ...

Better Talent

Customer Service Representative

Austin, TX · Remote

$15.75 - $21.50/hr

Respond to customer inquiries via email, Slack, phone, and text * Communicate clearly ... Investigate service issues when needed * De-escalate customer concerns calmly and professionally

BestCare@Home

Customer Service Rep (CSR)

Arlington, TN

$14.25 - $19.25/hr

Provide clear, courteous, and professional communication by phone, text, and email. * Maintain accurate customer information, service history, and contact details in the company database.

GO FALAFEL GREEK FOOD

Customer Service

Stockton, CA

$17/hr

Join Our Team as a Customer Service Superstar! Are you passionate about great food and even better ... By applying to this job, you agree to receive periodic text messages from this employer and ...

ESTONS GOURMET CREATIONS

Customer service

Toledo, OH

$15 - $17/hr

Join the Sweet Team at Eston's Bakery as a Customer Service Expert! Do you have a passion for ... By applying to this job, you agree to receive periodic text messages from this employer and ...

Compass Group

CUSTOMER SERVICE ASSISTANT

Charlotte, NC · On-site

$24/hr

Text JOB to 75000 and search requisition ID number 1540016 . The advertised program is a ... Serves as a customer service representative in a call center and provides work order management ...

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Text Customer Service information

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How much do text customer service jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for text customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How do I become a text chat agent?

To become a text chat agent, you typically need strong communication skills, basic computer proficiency, and the ability to handle multiple conversations simultaneously. Many employers require a high school diploma or equivalent and may provide training on specific chat platforms or customer service protocols. Relevant skills include typing speed, problem-solving, and familiarity with customer service software.

How to make 1000 a week remote?

A remote Text Customer Service role can potentially pay $1,000 or more per week with high-volume clients, overtime, or by working multiple shifts. Increasing earnings may require developing strong communication skills, gaining experience, and working for companies that offer competitive pay rates or performance bonuses.

What are some common challenges faced in a Text Customer Service role and how can they be managed?

One common challenge in Text Customer Service is accurately interpreting customer needs without the benefit of vocal tone or facial cues. To manage this, successful agents rely on clear, empathetic written communication and active listening skills to ensure they fully understand and address customer concerns. Additionally, handling multiple conversations simultaneously can be demanding, so effective time management and prioritization are essential. Regular training and collaboration with team members can also help agents stay updated on best practices and improve service quality.

Is paid chatting a legitimate job?

Paid chatting jobs, including those for customer service roles, can be legitimate if offered by reputable companies that comply with labor laws. However, some online opportunities may be scams, so it is important to verify the company's credibility and avoid jobs that require upfront payments or seem suspicious.

What are the key skills and qualifications needed to thrive as a Text Customer Service Representative, and why are they important?

To thrive as a Text Customer Service Representative, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is often required. Attention to detail, patience, and the ability to handle multiple conversations simultaneously are standout soft skills in this role. These abilities ensure efficient, accurate, and empathetic support, leading to high customer satisfaction and effective issue resolution.

What is a Text Customer Service representative?

A Text Customer Service representative is a professional who provides support and assistance to customers primarily through text-based communication channels, such as SMS, live chat, or messaging apps. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information in real time, all through written messages. This role requires strong written communication skills, attention to detail, and the ability to multitask across digital platforms. Text Customer Service representatives play a crucial role in enhancing customer satisfaction by offering convenient and efficient support without the need for phone calls.

What is the difference between Text Customer Service vs Chat Customer Service?

AspectText Customer ServiceChat Customer Service
Communication MethodText messaging platforms (SMS, app-based)Live chat interfaces on websites or apps
Work EnvironmentRemote, often asynchronousRemote or on-site, real-time interaction
Required SkillsClear written communication, patienceFast typing, multitasking, quick problem-solving
Common UsageCustomer support via text messagesCustomer support via live chat on websites

Text Customer Service and Chat Customer Service both involve assisting customers through digital communication channels. Text Customer Service typically uses SMS or messaging apps for asynchronous support, while Chat Customer Service involves real-time interactions via live chat on websites. Both roles require strong written communication skills, but Chat Customer Service often demands quicker responses and multitasking abilities. Understanding these differences helps employers and job seekers identify the right role based on communication style and work environment.

How much does Amazon customer service chat pay?

Amazon customer service chat agents typically earn between $12 and $20 per hour, depending on experience, location, and shift timing. The role often requires good communication skills and familiarity with customer service tools, with some positions offering additional incentives or bonuses.
More about Text Customer Service jobs
What cities are hiring for Text Customer Service jobs? Cities with the most Text Customer Service job openings:
What states have the most Text Customer Service jobs? States with the most job openings for Text Customer Service jobs include:
What job categories do people searching Text Customer Service jobs look for? The top searched job categories for Text Customer Service jobs are:
Text Customer Service jobs near you
Infographic showing various Text Customer Service job openings in the United States as of June 2026, with employment types broken down into 74% Full Time, and 26% Part Time. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Rep

Caring Senior Service

San Antonio, TX • Hybrid

Part-time

Posted yesterday

Caring Senior Service rating

3.8

Company rating: 3.8 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Customer Service Representative (Hybrid)

Caring Senior Service | National Support Team
Starting at $14/hour | Part-Time | Hybrid (Remote + 1-2 Days In Office)
Monday-Friday Availability Between 7AM-7PM CST

Meaningful Work That Makes a Difference

At Caring Senior Service, we help seniors remain healthy, happy, and at home. As a Customer Service Representative, you will be one of the first points of contact for families seeking care and support.

This role goes beyond answering phones. You will provide professional, compassionate assistance while helping connect families to the right resources.

If you are organized, responsive, and motivated by helping others, this is an opportunity to make a real impact.

What You'll Do

  • Answer incoming calls promptly and professionally

  • Respond to leads and inquiries via phone, email, text, and chat

  • Schedule consultations and interviews

  • Accurately enter and document information in required systems

  • Communicate important updates to branch teams

  • Conduct follow-up calls and messages to ensure excellent service

  • Maintain productivity and documentation standards

This is a fast-paced, performance-driven environment where responsiveness and attention to detail matter.

What We're Looking For

Successful candidates are:

  • Strong verbal and written communicators

  • Professional, courteous, and empathetic

  • Comfortable using multiple software systems

  • Organized and detail-oriented

  • Able to multitask in a high-volume environment

Customer service, call center, administrative, or healthcare experience is preferred but not required.

Why Join Us

  • Hybrid flexibility (remote with 1-2 in-office days)

  • Flexible scheduling within team coverage hours

  • Paid training

  • Supportive leadership

  • Referral bonuses

  • Opportunities for growth and additional earnings

We believe in supporting those who support others.

Requirements

  • 18 years or older

  • Fluent in English (spoken and written), bi-lingual a plus

  • Dependable transportation

  • Strong typing and computer skills

  • Ability to work Monday-Friday within 7AM-7PM CST availability

Employment Type: PART_TIME

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