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Text Customer Service Jobs (NOW HIRING)

MAHLE

Customer Service

Murfreesboro, TN

$14.50 - $19.75/hr

As a Customer Service you will be doing the communication, follow ups and looking at EDI to ... Update pricing in the scheduling agreement ASN text. Review and troubleshoot the status of incoming ...

New

MAHLE

Customer Service

Murfreesboro, TN · On-site

$14.50 - $19.75/hr

As a Customer Service you will be doing the communication, follow ups and looking at EDI to ... Update pricing in the scheduling agreement ASN text. Review and troubleshoot the status of incoming ...

New

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Text Customer Service information

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How much do text customer service jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for text customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced in a Text Customer Service role and how can they be managed?

One common challenge in Text Customer Service is accurately interpreting customer needs without the benefit of vocal tone or facial cues. To manage this, successful agents rely on clear, empathetic written communication and active listening skills to ensure they fully understand and address customer concerns. Additionally, handling multiple conversations simultaneously can be demanding, so effective time management and prioritization are essential. Regular training and collaboration with team members can also help agents stay updated on best practices and improve service quality.

What are the key skills and qualifications needed to thrive as a Text Customer Service Representative, and why are they important?

To thrive as a Text Customer Service Representative, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is often required. Attention to detail, patience, and the ability to handle multiple conversations simultaneously are standout soft skills in this role. These abilities ensure efficient, accurate, and empathetic support, leading to high customer satisfaction and effective issue resolution.

What is a Text Customer Service representative?

A Text Customer Service representative is a professional who provides support and assistance to customers primarily through text-based communication channels, such as SMS, live chat, or messaging apps. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information in real time, all through written messages. This role requires strong written communication skills, attention to detail, and the ability to multitask across digital platforms. Text Customer Service representatives play a crucial role in enhancing customer satisfaction by offering convenient and efficient support without the need for phone calls.

What is the difference between Text Customer Service vs Chat Customer Service?

AspectText Customer ServiceChat Customer Service
Communication MethodText messaging platforms (SMS, app-based)Live chat interfaces on websites or apps
Work EnvironmentRemote, often asynchronousRemote or on-site, real-time interaction
Required SkillsClear written communication, patienceFast typing, multitasking, quick problem-solving
Common UsageCustomer support via text messagesCustomer support via live chat on websites

Text Customer Service and Chat Customer Service both involve assisting customers through digital communication channels. Text Customer Service typically uses SMS or messaging apps for asynchronous support, while Chat Customer Service involves real-time interactions via live chat on websites. Both roles require strong written communication skills, but Chat Customer Service often demands quicker responses and multitasking abilities. Understanding these differences helps employers and job seekers identify the right role based on communication style and work environment.

More about Text Customer Service jobs
What cities are hiring for Text Customer Service jobs? Cities with the most Text Customer Service job openings:
What states have the most Text Customer Service jobs? States with the most job openings for Text Customer Service jobs include:
What job categories do people searching Text Customer Service jobs look for? The top searched job categories for Text Customer Service jobs are:
Text Customer Service jobs near you
Infographic showing various Text Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative (CSR)

Caliber HQ | BNA

Franklin, TN

$18 - $20/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 12 days ago

Job description

Job Summary: ** This is not a Remote job**
We are seeking a friendly, dependable, and customer-focused Customer Service Representative to join our team. The ideal candidate will provide exceptional customer support by answering inquiries, booking transportation, some dispatching, and ensuring a positive customer experience.

4x10 and/or 8x5 shifts available (including rotating weekends/ holidays)



Responsibilities:

  • Respond to customer inquiries via phone, email, and chat.
  • Resolve customer concerns in a professional and timely manner.
  • Scheduling and coordinating non-emergency medical transportation (NEMT) rides.
  • Maintain accurate customer records.
  • Collaborate with team members to improve customer satisfaction.
  • Follow company policies and service standards.


Qualifications:

  • Previous customer service experience preferred.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and multitasking abilities.
  • Proficiency with computers and customer service software.
  • Positive attitude and strong work ethic.


** Please upload resume**


Benefits:

  • Competitive pay
  • Paid training
  • Health, dental, vision, and life insurance (after 90 probation)
  • Paid time off
  • Opportunities for career growth


Apply Today!
If you enjoy helping people and thrive in a fast-paced environment, we'd love to hear from you. Submit your resume and application to be considered.


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