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Text Customer Service Jobs (NOW HIRING)

Just Salad

CUSTOMER SERVICE

New York, NY

$47.25/hr

Join the Just Salad Team as a Customer Service Superstar! Looking for a role where you can make a ... By applying to this job, you agree to receive periodic text messages from this employer and ...

Arnold Family of Restaurants, LLC

Customer Service

Center, TX · On-site

$15 - $20.50/hr

Communication skills are key - you're not going to be able to text message customers back and forth. In other words, you should be comfortable talking to strangers. You've got attitude - the right ...

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Text Customer Service information

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How much do text customer service jobs pay per hour?

As of Jun 19, 2026, the average hourly pay for text customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How do I become a text chat agent?

To become a text chat agent, you typically need strong communication skills, basic computer proficiency, and the ability to handle multiple conversations simultaneously. Many employers require a high school diploma or equivalent and may provide training on specific chat platforms or customer service protocols. Relevant skills include typing speed, problem-solving, and familiarity with customer service software.

How to make 1000 a week remote?

A remote Text Customer Service role can potentially pay $1,000 or more per week with high-volume clients, overtime, or by working multiple shifts. Increasing earnings may require developing strong communication skills, gaining experience, and working for companies that offer competitive pay rates or performance bonuses.

What are some common challenges faced in a Text Customer Service role and how can they be managed?

One common challenge in Text Customer Service is accurately interpreting customer needs without the benefit of vocal tone or facial cues. To manage this, successful agents rely on clear, empathetic written communication and active listening skills to ensure they fully understand and address customer concerns. Additionally, handling multiple conversations simultaneously can be demanding, so effective time management and prioritization are essential. Regular training and collaboration with team members can also help agents stay updated on best practices and improve service quality.

Is paid chatting a legitimate job?

Paid chatting jobs, including those for customer service roles, can be legitimate if offered by reputable companies that comply with labor laws. However, some online opportunities may be scams, so it is important to verify the company's credibility and avoid jobs that require upfront payments or seem suspicious.

What are the key skills and qualifications needed to thrive as a Text Customer Service Representative, and why are they important?

To thrive as a Text Customer Service Representative, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is often required. Attention to detail, patience, and the ability to handle multiple conversations simultaneously are standout soft skills in this role. These abilities ensure efficient, accurate, and empathetic support, leading to high customer satisfaction and effective issue resolution.

What is a Text Customer Service representative?

A Text Customer Service representative is a professional who provides support and assistance to customers primarily through text-based communication channels, such as SMS, live chat, or messaging apps. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information in real time, all through written messages. This role requires strong written communication skills, attention to detail, and the ability to multitask across digital platforms. Text Customer Service representatives play a crucial role in enhancing customer satisfaction by offering convenient and efficient support without the need for phone calls.

What is the difference between Text Customer Service vs Chat Customer Service?

AspectText Customer ServiceChat Customer Service
Communication MethodText messaging platforms (SMS, app-based)Live chat interfaces on websites or apps
Work EnvironmentRemote, often asynchronousRemote or on-site, real-time interaction
Required SkillsClear written communication, patienceFast typing, multitasking, quick problem-solving
Common UsageCustomer support via text messagesCustomer support via live chat on websites

Text Customer Service and Chat Customer Service both involve assisting customers through digital communication channels. Text Customer Service typically uses SMS or messaging apps for asynchronous support, while Chat Customer Service involves real-time interactions via live chat on websites. Both roles require strong written communication skills, but Chat Customer Service often demands quicker responses and multitasking abilities. Understanding these differences helps employers and job seekers identify the right role based on communication style and work environment.

How much does Amazon customer service chat pay?

Amazon customer service chat agents typically earn between $12 and $20 per hour, depending on experience, location, and shift timing. The role often requires good communication skills and familiarity with customer service tools, with some positions offering additional incentives or bonuses.
More about Text Customer Service jobs
What cities are hiring for Text Customer Service jobs? Cities with the most Text Customer Service job openings:
What states have the most Text Customer Service jobs? States with the most job openings for Text Customer Service jobs include:
What job categories do people searching Text Customer Service jobs look for? The top searched job categories for Text Customer Service jobs are:
Text Customer Service jobs near you
Infographic showing various Text Customer Service job openings in the United States as of June 2026, with employment types broken down into 74% Full Time, and 26% Part Time. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative

Customer Service Representative

Diversified Benefit Services

Hartland, WI • On-site

$15.50 - $21.25/hr

Full-time

Posted 18 days ago

Job description

Customer Service Representative - Benefit Plans & Claims Processing
Opening created by internal promotion - come grow with us!
Are you the kind of person who can turn a benefits question into a clear, confident answer? Do you thrive on the phone and take pride in precision? If so, we'd like to meet you.
We're adding a Customer Service Representative to our team following a recent internal promotion -- proof that growth and advancement are real here!
What You'll Do
  • Deliver exceptional, high-touch phone support to participants enrolled in tax-advantaged benefit plans
  • Educate members on Flexible Spending Accounts (FSAs), Health Reimbursement Arrangements (HRAs), and Independent Coverage HRAs (ICHRAs) plan guidelines and eligibility requirements
  • Accurately screen, review, and enter claims in accordance with plan documents and IRS regulations
  • Troubleshoot issues, resolve discrepancies, and ensure timely claim processing
  • Maintain meticulous documentation and data integrity
What We're Looking For
  • Proven ability to provide a high level of customer service
  • Strong phone presence with clear, professional communication skills
  • Demonstrate strong attention to detail and demonstrate a high level of accuracy in work
  • Possess proficient data entry and keyboarding skills
  • Previous experience in a claims or insurance environment is a plus
Why This Role Stands Out
  • Direct impact on participants navigating important healthcare and financial benefits
  • Exposure to tax-advantaged benefit plans (FSAs, HRAs, ICHRAs)
  • Comprehensive and layered paid training program that provides the tools and hands on resources for success in this role
  • Clear path for advancement-this opening exists because someone was promoted
  • Collaborative team environment focused on service excellence

If you're service-driven, process-oriented, and ready to grow within a stable and specialized industry, we want to connect.
Apply today and take the next step in your customer service career! https://diversifiedbenefitservices.applytojob.com/apply
If this role sounds like a fit, we'd love to hear from you. Apply now.
Diversified Benefit Services Terms and Conditions:
1. Diversified Benefits Services uses SMS in efforts to contact candidates in a timely manner in order to request more information or keep candidate informed regarding the status of their application.
2. You can cancel the SMS service at any time. Just text "STOP" to the short code. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at mprescott@dbsbenefits.com.
4. Carriers are not liable for delayed or undelivered messages.
5. As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive occasionally. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
6. If you have any questions regarding privacy, please read our privacy policy below.
Privacy Policy: We collect your mobile number and related opt-in data for the delivery of SMS messages. Your mobile opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes.

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