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Text Customer Service Jobs (NOW HIRING)

Fast Lane Laundry

Customer Service

Saint Charles, IL · On-site

$15.50 - $16.50/hr

Join Our Team as a Customer Service Representative at Fast Lane Laundry! Looking for a role where ... By applying to this job, you agree to receive periodic text messages from this employer and ...

Innovair Solutions

Customer service

Miami, FL · On-site

$15.25 - $20.75/hr

As a Customer Service Technician, you will be responsible for supporting sales teams and customers ... The masculine gender is used without discrimination and solely for the purpose of making the text ...

Royal Pizza

Customer service

San Antonio, TX

$10 - $12/hr

Join the Team at Royal Pizza as a Customer Service Representative! Are you passionate about ... By applying to this job, you agree to receive periodic text messages from this employer and ...

CornerStone Staffing

Customer Service Analyst

Tempe, AZ · On-site

$27 - $30/hr

Top Customer Service Professionals in Phoenix! Join a growing team in Tempe offering competitive ... Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for ...

Stuzzi

Customer Service

Plymouth, MA · On-site

$16/hr

Join the Sweet Team at Stuzzi - Customer Service Role Are you passionate about creating delightful ... By applying to this job, you agree to receive periodic text messages from this employer and ...

Great Harvest Bread

Customer Service

Cedar City, UT

$9/hr

Greet customers and make them feel at home * Answer any questions the customers may have * Assist ... By applying to this job, you agree to receive periodic text messages from this employer and ...

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Text Customer Service information

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How much do text customer service jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for text customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a text customer service representative?

A Text Customer Service representative is a professional who provides support and assistance to customers primarily through text-based communication channels, such as SMS, live chat, or messaging apps. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information in real time, all through written messages. This role requires strong written communication skills, attention to detail, and the ability to multitask across digital platforms. Text Customer Service representatives play a crucial role in enhancing customer satisfaction by offering convenient and efficient support without the need for phone calls.

What are the key skills and qualifications needed to thrive as a text customer service representative?

To thrive as a Text Customer Service Representative, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is often required. Attention to detail, patience, and the ability to handle multiple conversations simultaneously are standout soft skills in this role. These abilities ensure efficient, accurate, and empathetic support, leading to high customer satisfaction and effective issue resolution.

What are some common challenges faced in a text customer service role and how can they be managed?

One common challenge in Text Customer Service is accurately interpreting customer needs without the benefit of vocal tone or facial cues. To manage this, successful agents rely on clear, empathetic written communication and active listening skills to ensure they fully understand and address customer concerns. Additionally, handling multiple conversations simultaneously can be demanding, so effective time management and prioritization are essential. Regular training and collaboration with team members can also help agents stay updated on best practices and improve service quality.

What is the difference between Text Customer Service vs Chat Customer Service?

AspectText Customer ServiceChat Customer Service
Communication MethodText messaging platforms (SMS, app-based)Live chat interfaces on websites or apps
Work EnvironmentRemote, often asynchronousRemote or on-site, real-time interaction
Required SkillsClear written communication, patienceFast typing, multitasking, quick problem-solving
Common UsageCustomer support via text messagesCustomer support via live chat on websites

Text Customer Service and Chat Customer Service both involve assisting customers through digital communication channels. Text Customer Service typically uses SMS or messaging apps for asynchronous support, while Chat Customer Service involves real-time interactions via live chat on websites. Both roles require strong written communication skills, but Chat Customer Service often demands quicker responses and multitasking abilities. Understanding these differences helps employers and job seekers identify the right role based on communication style and work environment.

More about Text Customer Service jobs

What cities are hiring for Text Customer Service jobs?

Cities with the most Text Customer Service job openings:

What states have the most Text Customer Service jobs?

States with the most job openings for Text Customer Service jobs include:

What job categories do people searching Text Customer Service jobs look for?

The top searched job categories for Text Customer Service jobs are:

Text Customer Service jobs near you
Infographic showing various Text Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Embrace Pet Insurance

Remote

$16.50 - $22.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.
We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.
Job Summary:
Embrace Pet Insurance is seeking a Customer Care Representative who will report to the Manager, Contact Center. The Customer Care Representative is an invaluable part of the customer journey, from providing information to prospective clients to assisting existing customers with policy changes and claim inquiries. Being part of our Contact Center means you'll be responding to a high volume of phone calls, emails, and providing support to other departments as needed.
Job Location: Remote - USA
Main Responsibilities:
  • Respond to 70-90 phone calls per day, providing exceptional customer service in every interaction
  • Answer customer emails promptly, addressing their inquiries and concerns professionally
  • Assist other departments with policy procedures and adjustments
  • Help Pet Parents understand coverage and options, review claims, and maintain and adjust new and existing policies
  • Collaborate with team members to ensure a supportive and efficient work environment, sharing knowledge and resources
  • Handle emotionally challenging, intense, and stressful situations with grace and resilience
  • Performs other duties as assigned

Basic Qualifications:
  • Strong mental and emotional resilience; ability to handle challenging customer interactions with patience and professionalism
  • Excellent interpersonal and communication skills, including empathy and the ability to build rapport with customers
  • Adaptability and the ability to multitask in a fast-paced and demanding environment
  • Experience in a customer service role, preferably in a call center setting
  • Basic level of technical proficiency- being comfortable navigating multiple softwares across multiple screens.
  • A genuine desire to make a positive impact on customers' experiences and help them find solutions to their concerns

Expected Hours of Work:
  • This is a full-time position: The shift for this position is M-F 11:30am-8:00pm and Saturday 10:00am-2:00pm EST. Training will last for 6 weeks and the training time will be confirmed prior to the hired class starting.

#li-Remote
All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:
  • Comprehensive full medical, dental and vision Insurance
  • Basic Life Insurance at no cost to the employee
  • Company paid short-term and long-term disability
  • 12 weeks of 100% paid Parental Leave
  • Health Savings Account (HSA)
  • Flexible Spending Accounts (FSA)
  • Retirement savings plan
  • Personal Paid Time Off
  • Paid holidays and company-wide Wellness Day off
  • Paid time off to volunteer at nonprofit organizations
  • Pet friendly office environment
  • Commuter Benefits
  • Group Pet Insurance
  • On the job training and skills development
  • Employee Assistance Program (EAP)

Interview Technology Notice:
Please note that phone and video interviews or screenings may be recorded and transcribed using interview technology to support our recruitment process.
By continuing with the interview, you consent to this use.
Text Messaging Notice:
If you provide a mobile phone number, you may receive job-related communications via text message. Message and data rates may apply.
You may opt out of text communications at any time by replying "STOP."

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