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Text Customer Service Jobs in Wichita, KS (NOW HIRING)

Cargill

Customer Service Representative

Wichita, KS

$14.25 - $19.50/hr

Job Purpose and Impact The Customer Service Representative will execute a limited scale of customer ... Equal Opportunity Employer, including Disability/Vet To apply using chat/text, please click Apply ...

Pizza Hut

Pizza Hut Customer Service

Newton, KS · On-site

$14 - $19.25/hr

Customer Service Representative: We have the prefect job for you! Working at Pizza Hut is about ... Communication skills are key - you're not going to be able to text message customers back and forth.

Pizza Hut

Pizza Hut Customer Service

Hesston, KS · On-site

$14.25 - $19.25/hr

Customer Service Representative: We have the prefect job for you! Working at Pizza Hut is about ... Communication skills are key - you're not going to be able to text message customers back and forth.

Pizza Hut

Pizza Hut Customer Service - Ages 15 & up

Newton, KS · On-site

$14 - $19.25/hr

Customer Service Representative: Hiring starting at 15 years old We have the prefect job for you ... Communication skills are key - you're not going to be able to text message customers back and forth.

Cargill

Associate, Customer Care

Wichita, KS · Hybrid

$13 - $18/hr

Execute customer service strategies. * Provide support to improvement projects and commitments ... Equal Opportunity Employer, including Disability/Vet To apply using chat/text, please click Apply ...

Pizza Hut

Job Details

Hesston, KS · On-site

$14.25 - $19.25/hr

Customer Service Representative: Hiring starting at 15 years old We have the prefect job for you ... text message customers back and forth. In other words, you should be comfortable talking to ...

Pizza Hut

Job Details

Hesston, KS · On-site

$14.25 - $19.25/hr

Customer Service Representative: We have the prefect job for you. Working at Pizza Hut is about ... text message customers back and forth. In other words, you should be comfortable talking to ...

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All JobsText Customer Service JobsText Customer Service Jobs in Wichita, KS

Text Customer Service information

See Wichita, KS salary details

$8

$16

$24

How much do text customer service jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for text customer service in Wichita, KS is $16.82, according to ZipRecruiter salary data. Most workers in this role earn between $13.75 and $18.70 per hour, depending on experience, location, and employer.

What is a text customer service representative?

A Text Customer Service representative is a professional who provides support and assistance to customers primarily through text-based communication channels, such as SMS, live chat, or messaging apps. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information in real time, all through written messages. This role requires strong written communication skills, attention to detail, and the ability to multitask across digital platforms. Text Customer Service representatives play a crucial role in enhancing customer satisfaction by offering convenient and efficient support without the need for phone calls.

What are the key skills and qualifications needed to thrive as a text customer service representative?

To thrive as a Text Customer Service Representative, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is often required. Attention to detail, patience, and the ability to handle multiple conversations simultaneously are standout soft skills in this role. These abilities ensure efficient, accurate, and empathetic support, leading to high customer satisfaction and effective issue resolution.

What are some common challenges faced in a text customer service role and how can they be managed?

One common challenge in Text Customer Service is accurately interpreting customer needs without the benefit of vocal tone or facial cues. To manage this, successful agents rely on clear, empathetic written communication and active listening skills to ensure they fully understand and address customer concerns. Additionally, handling multiple conversations simultaneously can be demanding, so effective time management and prioritization are essential. Regular training and collaboration with team members can also help agents stay updated on best practices and improve service quality.

What is the difference between Text Customer Service vs Chat Customer Service?

AspectText Customer ServiceChat Customer Service
Communication MethodText messaging platforms (SMS, app-based)Live chat interfaces on websites or apps
Work EnvironmentRemote, often asynchronousRemote or on-site, real-time interaction
Required SkillsClear written communication, patienceFast typing, multitasking, quick problem-solving
Common UsageCustomer support via text messagesCustomer support via live chat on websites

Text Customer Service and Chat Customer Service both involve assisting customers through digital communication channels. Text Customer Service typically uses SMS or messaging apps for asynchronous support, while Chat Customer Service involves real-time interactions via live chat on websites. Both roles require strong written communication skills, but Chat Customer Service often demands quicker responses and multitasking abilities. Understanding these differences helps employers and job seekers identify the right role based on communication style and work environment.

What are popular job titles related to Text Customer Service jobs in Wichita, KS?

For Text Customer Service jobs in Wichita, KS, the most frequently searched job titles are:

What job categories do people searching Text Customer Service jobs in Wichita, KS look for?

The top searched job categories for Text Customer Service jobs in Wichita, KS are:

Text Customer Service jobs near you
Infographic showing various Text Customer Service job openings in Wichita, KS as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $34,977 per year, or $16.8 per hour.

Customer Service Representative CSR

Affinity Automotive Services Inc

Wichita, KS • On-site

$32K - $45K/yr

Other

Medical, Dental, Vision, Life, Retirement

Re-posted 24 days ago

Job description

Benefits:
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Training & development
Are you an organized, customer-focused individual with a passion for delivering excellent service? We are seeking a friendly and detail-oriented Automotive Service Receptionist/Advisor Assistant to join our team at Affinity Automotive Services. This is a key position where you will be the first point of contact for our customers, ensuring they receive a warm welcome and efficient service.
Key Responsibilities:
  • Greet and assist customers in a professional and friendly manner
  • Answer incoming phone calls, schedule appointments, and manage the Text messages and online service appointments
  • Maintain accurate customer records and service history
  • Communicate with customers regarding repair status and estimated completion times
  • Process payments, invoices, and related administrative tasks
  • Support the service team with Vehicle and Parts check in, clerical duties and data entry
Qualifications:
  • Previous experience in a receptionist, customer service, or administrative role (automotive experience preferred but not required but must have some automotive interest and passion.)
  • Excellent communication and interpersonal skills
  • Ability to multitask and stay organized in a fast-paced environment
  • Proficiency in Google/ Android Tablets and ability to learn industry-specific software
  • Strong attention to detail and commitment to providing a positive customer experience
What We Offer:
  • Competitive pay based on experience
  • Opportunities for growth and advancement
  • A supportive and collaborative work environment
  • Paid training and professional development
How to Apply:
If you're ready to be a part of a dynamic team and provide exceptional customer service, we want to hear from you! Send us your resume
Help join us and help keep our customers on the road with confidence!
Compensation: $32,000.00 - $45,000.00 per year
Perks Of Being Part Of Our Team
  • Blue Cross Blue Shield Health Insurance $1,500 Deductible, Dental, Vision, Life Insurance, and Retirement
  • 5 day work week so you are home every weekend
  • Paid Training - ASE Certifications and monthly training
  • Paid Holidays (6/year) - New Years, Memorial Day, 4th of July, Labor day, Thanksgiving, and Christmas
  • Up-to-date technology and equipment - New technology requires the right training and equipment we follow the trends and adjust accordingly to better serve the customers vehicle needs
  • Working with professionals that want to better themselves and grow with the company
  • Customized incentives, performance pay packages - We realize not everyone has the same needs
  • Growth personally and professionally- goals annually reviewed and celebrated
  • Tool insurance - You have an investment of tools, they should be covered in the event of a catastrophic situation
  • A team that appreciates what you do and who you are. Not just a number, truly appreciated and a part of a family
  • Plenty of work to make the money you want to make, on all makes and models 2000 and newer
Every day is a new challenge, or experience working on and diagnosing different makes and models, if you are tired of doing the same thing over and over: Which, by the way, is the definition of insanity. Comfortability is not always a good thing. It might be time for a change
Our Rules Of Engagement
  • Family - We will treat each other with respect at all times
  • Caring - We are going to care for our Customers and each other. We will do life together and support each other. Lift others up around you when needed
  • Appearance - We are a professional Most Makes and Models Shop and we will present ourselves proudly by being well groomed and always in company uniform
  • Integrity - Do what's right even when no one else knows
  • Quality - Job done right, on time, the 1st time
  • Responsible - Take responsibility for your actions. Let's replace blame, excuses, and denial with accountability, responsibility, and commitment
  • Optimistic - Spread optimism and enthusiasm to all
  • Reliable - Always follow through on your commitments and promises
  • Attention to Detail - Everything is important
  • Team - Think about what is best for your team
  • Growth - Grow your knowledge and ability daily as well as others around you
  • Teach - Ability to show others what needs to be done and lead by example
  • Cleanliness - Maintain a clean atmosphere/environment and work area
  • Assertive - Be willing to take risks
  • Respect - For Customers, Team members, vehicles, tools, and equipment
  • Fun - Make everyone's time enjoyable while staying focused on the job at hand and never at the expense of someone else

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