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Text Customer Service Jobs in Massachusetts (NOW HIRING)

NVA

Customer Service Representative

Plymouth, MA · On-site

$17.50 - $23.75/hr

The CSR ensures excellent service standards, respond efficiently to customer inquiries, and ... contact you via text message from an identified NVA representative for recruiting-related ...

Kevin Patrick Flanagan

Licensed CSR/Admin

Hopkinton, MA · On-site

$20 - $25/hr

... and text Professional, friendly and dependable Good written and verbal communication skills ... Prior customer service or administrative experience preferred Insurance agency experience is ...

Kevin Patrick Flanagan

Licensed CSR/Admin

Hopkinton, MA · On-site

$20 - $25/hr

... and text Professional, friendly and dependable Good written and verbal communication skills ... Prior customer service or administrative experience preferred Insurance agency experience is ...

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All JobsText Customer Service JobsText Customer Service Jobs in Massachusetts

Text Customer Service information

What is a text customer service representative?

A Text Customer Service representative is a professional who provides support and assistance to customers primarily through text-based communication channels, such as SMS, live chat, or messaging apps. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information in real time, all through written messages. This role requires strong written communication skills, attention to detail, and the ability to multitask across digital platforms. Text Customer Service representatives play a crucial role in enhancing customer satisfaction by offering convenient and efficient support without the need for phone calls.

What are the key skills and qualifications needed to thrive as a text customer service representative?

To thrive as a Text Customer Service Representative, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is often required. Attention to detail, patience, and the ability to handle multiple conversations simultaneously are standout soft skills in this role. These abilities ensure efficient, accurate, and empathetic support, leading to high customer satisfaction and effective issue resolution.

What are some common challenges faced in a text customer service role and how can they be managed?

One common challenge in Text Customer Service is accurately interpreting customer needs without the benefit of vocal tone or facial cues. To manage this, successful agents rely on clear, empathetic written communication and active listening skills to ensure they fully understand and address customer concerns. Additionally, handling multiple conversations simultaneously can be demanding, so effective time management and prioritization are essential. Regular training and collaboration with team members can also help agents stay updated on best practices and improve service quality.

What is the difference between Text Customer Service vs Chat Customer Service?

AspectText Customer ServiceChat Customer Service
Communication MethodText messaging platforms (SMS, app-based)Live chat interfaces on websites or apps
Work EnvironmentRemote, often asynchronousRemote or on-site, real-time interaction
Required SkillsClear written communication, patienceFast typing, multitasking, quick problem-solving
Common UsageCustomer support via text messagesCustomer support via live chat on websites

Text Customer Service and Chat Customer Service both involve assisting customers through digital communication channels. Text Customer Service typically uses SMS or messaging apps for asynchronous support, while Chat Customer Service involves real-time interactions via live chat on websites. Both roles require strong written communication skills, but Chat Customer Service often demands quicker responses and multitasking abilities. Understanding these differences helps employers and job seekers identify the right role based on communication style and work environment.

What are popular job titles related to Text Customer Service jobs in Massachusetts?

For Text Customer Service jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Text Customer Service jobs in Massachusetts look for?

The top searched job categories for Text Customer Service jobs in Massachusetts are:

What cities in Massachusetts are hiring for Text Customer Service jobs?

Cities in Massachusetts with the most Text Customer Service job openings:

Text Customer Service jobs near you
Infographic showing various Text Customer Service job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Customer Service Representative

Boston School of Music Arts

Randolph, MA • On-site

$22 - $28/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Benefits:
  • Supplemental Health and Life
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Free food & snacks
  • Paid time off
  • Training & development
  • Vision insurance

If you love music, and love people even more, are well-organized, have been told that you have a golden speaking voice, and want to be part of creating a positive experience in the world, you may be a match for our Customer Experience Representative positions. At Boston School of Music Arts, we've won area awards for providing excellent music education and positive experiences for families for over 15 years, with a highly supportive, positive working environment for our team.
Join us, and find out what makes working at BSMA special.  As Customer Experience Representative, you'll be part of a team that is the first point of contact in-person, by phone, email and text with our families.  The position includes contact, scheduling, sharing information on BSMA programs and events, registering students, welcoming students, maintaining space presentation and communicating with families to ensure a great, positive experience. Will also be present at major performance events to assist with event details, and again, to ensure a great experience.  May perform other admin duties and projects, as assigned. 
(2) New positions at our Dorchester and Randolph locations:  
Schedule 1:  Monday-Thursday, plus Saturdays  M-T 2-8:30,  W-Th 3-9, Fri Off, Sat 8:30-4, occasionally sub for other team members.
Schedule 2: Tuesday-Saturdays  T 2:00-8:00,  W-Th 2:30-8:30, Fri 1:30-7, Sat 8:30-4, occasionally sub for other team members.
About you:
  • Must be 21 years of age or older.
  • At least 2 years' experience in Customer-facing restaurant (front of house), hospitality,  or retail.
  • Competent with Google office products, Email, digital calendar management and CRM software. Canva experience a plus.
  • Must be fluent/competent in English, both spoken and written.
  • Competency/Fluency with: Spanish, Haitian Creole, Vietnamese a plus.
  • Very organized
  • Available to work afternoon to evenings and weekends.
  • No college degree required.
  • No previous music school admin experience required.
Physical Requirements:
  • Ability to walk and stand, as well as bend and climb stairs throughout shifts.
  • Ability to lift up to 30 pounds as needed, on occasion.
Benefits:
  • PTO
  • 401k with match
  • Supplemental Health Insurance access
  • Vision /Dental /Life
  • Highly Supportive Work Environment
  • Training
  • Employee Discounts 
Apply, then text: "Customer Rep" with your full name to: (617) 690-2376.