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Text Customer Service Jobs in Baltimore, MD (NOW HIRING)

Crash Champions

Customer Service Representative

Baltimore, MD · On-site

$16 - $21.50/hr

Provide repair status updates to customer via call or text based on an established communication cadence with the customer * Communicate with Service Advisor: Frequently communicate to get updates ...

Automotive Concepts

Be Seen First

Now Hiring: Customer Service Representative (Auto Glass)

Baltimore, MD · On-site

$20/hr

Answer incoming phone calls, emails, and text messages professionally and promptly. * Schedule ... Verify customer information and insurance details. * Explain services, pricing, and appointment ...

New

Luminis Health

Customer Information Assistant

Lanham, MD · On-site

$17.50 - $23/hr

Directs patients and visitors to appropriate hospital departments or services. * Protects Hospital ... Standard text messaging rates may apply based on the candidate's mobile carrier plan. Luminis ...

Luminis Health

Customer Information Assistant

Lanham, MD · On-site

$17.50 - $23/hr

Directs patients and visitors to appropriate hospital departments or services. * Protects Hospital ... Standard text messaging rates may apply based on the candidate's mobile carrier plan. Luminis ...

Luminis Health

Customer Information Assistant

Lanham, MD · On-site

$17.50 - $23/hr

Directs patients and visitors to appropriate hospital departments or services. * Protects Hospital ... Standard text messaging rates may apply based on the candidate's mobile carrier plan. Luminis ...

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All JobsText Customer Service JobsText Customer Service Jobs in Baltimore, MD

Text Customer Service information

See Baltimore, MD salary details

$9

$18

$26

How much do text customer service jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for text customer service in Baltimore, MD is $18.68, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $20.77 per hour, depending on experience, location, and employer.

What are some common challenges faced in a text customer service role and how can they be managed?

One common challenge in Text Customer Service is accurately interpreting customer needs without the benefit of vocal tone or facial cues. To manage this, successful agents rely on clear, empathetic written communication and active listening skills to ensure they fully understand and address customer concerns. Additionally, handling multiple conversations simultaneously can be demanding, so effective time management and prioritization are essential. Regular training and collaboration with team members can also help agents stay updated on best practices and improve service quality.

What are the key skills and qualifications needed to thrive as a text customer service representative?

To thrive as a Text Customer Service Representative, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is often required. Attention to detail, patience, and the ability to handle multiple conversations simultaneously are standout soft skills in this role. These abilities ensure efficient, accurate, and empathetic support, leading to high customer satisfaction and effective issue resolution.

How do you become a text customer service agent?

To become a text customer service agent, candidates typically need a high school diploma or equivalent, strong written communication skills, and familiarity with chat or messaging platforms. Some employers may require prior customer service experience or training in specific tools like live chat software, and the role often involves working flexible hours or shifts.

What is a text customer service representative?

A Text Customer Service representative is a professional who provides support and assistance to customers primarily through text-based communication channels, such as SMS, live chat, or messaging apps. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information in real time, all through written messages. This role requires strong written communication skills, attention to detail, and the ability to multitask across digital platforms. Text Customer Service representatives play a crucial role in enhancing customer satisfaction by offering convenient and efficient support without the need for phone calls.

What is the difference between Text Customer Service vs Chat Customer Service?

AspectText Customer ServiceChat Customer Service
Communication MethodText messaging platforms (SMS, app-based)Live chat interfaces on websites or apps
Work EnvironmentRemote, often asynchronousRemote or on-site, real-time interaction
Required SkillsClear written communication, patienceFast typing, multitasking, quick problem-solving
Common UsageCustomer support via text messagesCustomer support via live chat on websites

Text Customer Service and Chat Customer Service both involve assisting customers through digital communication channels. Text Customer Service typically uses SMS or messaging apps for asynchronous support, while Chat Customer Service involves real-time interactions via live chat on websites. Both roles require strong written communication skills, but Chat Customer Service often demands quicker responses and multitasking abilities. Understanding these differences helps employers and job seekers identify the right role based on communication style and work environment.

What are popular job titles related to Text Customer Service jobs in Baltimore, MD? For Text Customer Service jobs in Baltimore, MD, the most frequently searched job titles are:
What job categories do people searching Text Customer Service jobs in Baltimore, MD look for? The top searched job categories for Text Customer Service jobs in Baltimore, MD are:
Text Customer Service jobs near you
Infographic showing various Text Customer Service job openings in Baltimore, MD as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $38,849 per year, or $18.7 per hour.

Customer Service Representative

Supreme Service Today

Halethorpe, MD • On-site

$20 - $25/hr

Full-time

Medical, Dental, Retirement

Posted 2 days ago

New

Job description

Step into the frontlines of exceptional service at Supreme Service Today as our next full-time Customer Service Representative in Halethorpe, MD. This full-time position offers a competitive pay range of $20 – $25 per hour plus performance-based pay, with top-tier benefits including:Medical, dental, and visionLife insuranceA 401(k) planLots of training and growth opportunitiesPaid holidaysWHAT'S YOUR DAY LIKE?As a Customer Service Representative, you will field important calls from homeowners who are counting on Supreme Service Today for quick and reliable solutions. You will assess their needs, offer the best assistance, and ensure their requests are handled promptly. Your day will be filled with scheduling appointments, organizing sales calls, and dispatching technicians to homes across the area. You will become the communication hub, working closely with both customers and technicians to guarantee every job meets our high standards. Attention to detail and reliable follow-through will be your keys to making every customer's experience exceptional.WHO ARE WE?Supreme Service Today has been delivering trusted heating, cooling, plumbing, and electrical services since 2005. Founded on a commitment to putting customers first, we've built a reputation for quality workmanship, integrity, and exceptional service. Our people are the foundation of our success. We offer competitive pay, excellent benefits, ongoing training, and opportunities for career growth in a supportive, team-oriented environment where your contributions are valued. If you're looking for a workplace that combines professional development with a collaborative culture and a shared commitment to excellence, Supreme Service Today is a place where you can build a rewarding, long-term career!WHAT'S NEEDED FROM A CUSTOMER SERVICE REPRESENTATIVE?Schedule: Your role as a Customer Service Representative will require you to work 9 am - 5 pm, Monday through Friday. Some flexibility for some weekends and nights may be needed as well.Customer Service Representative Qualifications:2+ years of customer service experienceKnowledge of ServiceTitan Software PlatformHigh-level expertise using phone, cell phone, text, email, and internetStrong communication skills with a pleasant phone demeanorPractical experience and methodology for efficient dispatchingAbility to assist customers with scheduling, answering service questions, and troubleshooting issuesAbility to work with technicians to ensure satisfaction and job accuracyMotivation to work independently and multitaskBilingual abilities (a plus)Apply now using our mobile-friendly application. We can't wait to hear from you!