ZipRecruiter

Log In

1

Text Customer Service Jobs in Baltimore, MD (NOW HIRING)

AUTO SENSE

Assistant Service Manager

Millersville, MD · On-site

Responding to customer inquiries via phone, email, and text. * Maintaining accurate customer records. * POS processing. * Schedule and confirm service appointments. * Accurately input, update, and ...

Carson Group

Client Experience Advocate

Columbia, MD · On-site

We provide coaching and partnership services to advisor firms - and straightforward financial ... Own the firm's CRM (Salesforce) data management by maintaining accurate client records, updating ...

previous pagenext page

Showing results 21-40

All JobsText Customer Service JobsText Customer Service Jobs in Baltimore, MD

Text Customer Service information

See Baltimore, MD salary details

$9

$18

$26

How much do text customer service jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for text customer service in Baltimore, MD is $18.68, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $20.77 per hour, depending on experience, location, and employer.

What is a text customer service representative?

A Text Customer Service representative is a professional who provides support and assistance to customers primarily through text-based communication channels, such as SMS, live chat, or messaging apps. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information in real time, all through written messages. This role requires strong written communication skills, attention to detail, and the ability to multitask across digital platforms. Text Customer Service representatives play a crucial role in enhancing customer satisfaction by offering convenient and efficient support without the need for phone calls.

What are the key skills and qualifications needed to thrive as a text customer service representative?

To thrive as a Text Customer Service Representative, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is often required. Attention to detail, patience, and the ability to handle multiple conversations simultaneously are standout soft skills in this role. These abilities ensure efficient, accurate, and empathetic support, leading to high customer satisfaction and effective issue resolution.

What are some common challenges faced in a text customer service role and how can they be managed?

One common challenge in Text Customer Service is accurately interpreting customer needs without the benefit of vocal tone or facial cues. To manage this, successful agents rely on clear, empathetic written communication and active listening skills to ensure they fully understand and address customer concerns. Additionally, handling multiple conversations simultaneously can be demanding, so effective time management and prioritization are essential. Regular training and collaboration with team members can also help agents stay updated on best practices and improve service quality.

What is the difference between Text Customer Service vs Chat Customer Service?

AspectText Customer ServiceChat Customer Service
Communication MethodText messaging platforms (SMS, app-based)Live chat interfaces on websites or apps
Work EnvironmentRemote, often asynchronousRemote or on-site, real-time interaction
Required SkillsClear written communication, patienceFast typing, multitasking, quick problem-solving
Common UsageCustomer support via text messagesCustomer support via live chat on websites

Text Customer Service and Chat Customer Service both involve assisting customers through digital communication channels. Text Customer Service typically uses SMS or messaging apps for asynchronous support, while Chat Customer Service involves real-time interactions via live chat on websites. Both roles require strong written communication skills, but Chat Customer Service often demands quicker responses and multitasking abilities. Understanding these differences helps employers and job seekers identify the right role based on communication style and work environment.

What are popular job titles related to Text Customer Service jobs in Baltimore, MD?

For Text Customer Service jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Text Customer Service jobs in Baltimore, MD look for?

The top searched job categories for Text Customer Service jobs in Baltimore, MD are:

Text Customer Service jobs near you
Infographic showing various Text Customer Service job openings in Baltimore, MD as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $38,849 per year, or $18.7 per hour.

Automotive Service Advisor | Heritage Catonsville

Baltimore, MD • On-site

MileOne Autogroup
Motor Vehicle and Motor Vehicle Parts Wholesalers • 1 - 5K employees
Learn more about MileOne Autogroupexternal

$31K - $120K/yr

Full-time

Re-posted 6 days ago

Job description

Job Description

Heritage Catonsville is looking for an experienced, energetic Automotive Service Advisor / Service Writer to join our busy Service Department. Our Advisor/ Service Writer greets customers and consults with them on their vehicle service needs.

Experience Everything MileOne has to Offer:
- $31,200 - $120,000 with unlimited earning potential
- Great opportunities for career advancement
- Positive, success-driven work environment
- Training and mentoring opportunities
Service Advisor Responsibilities:
- Provide customer service to include vehicle service care and manufacturer's warranty specifications
- Schedule and manage service appointments and service estimates
- Address and resolve customer complaints
Service Advisor Qualifications:
- 2+ years' dealership experience in automotive service writing
- Reynolds Ignite experience, preferred
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals
- Basic MS Office knowledge; computer software, internet proficiency, and general mathematic skills

- Working knowledge of basic car functions, characteristics, and operations


Our MileOne Employee Advantage:
MileOne believes that caring for our employees is the most important step in creating a positive workplace and a successful company. MileOne offers many exclusive benefits and programs designed to help our employees and their families succeed at home and in the workplace.
MileOne Employee Advantage includes health and financial benefits, and training and mentoring. We also offer an Employee Purchase Program, the MileOne Support Fund: by Employees, for Employees, the NextMile Scholarship Program, an Employee Assistance Program, and more.
MileOne Autogroup is an equal-opportunity employer and maintains a drug-free work environment.
By applying for this job, you agree to receive email communication, as well as telephone and/or SMS text communications using an autodialer or otherwise, at the number you have provided. Message and data rates may apply; text STOP to opt out after receiving text communications.

#HEGE123

Service

Salary Range

$31,200.00 - $120,000.00

Heritage Mazda CatonsvillePost Internally and Externally

Zip Code

21228

Apply