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How much do messaging customer service jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for messaging customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a messaging customer service representative?

Messaging Customer Service representatives are professionals who assist customers through digital communication channels such as chat, SMS, social media, or email, rather than over the phone or in person. Their primary responsibilities include answering questions, resolving issues, and providing information to customers in a prompt and friendly manner. They often handle multiple conversations at once and must possess strong written communication skills. This role is popular in companies that prioritize quick, convenient, and accessible support for their customers.

What are the key skills and qualifications needed to thrive as a messaging customer service representative?

To thrive as a Messaging Customer Service Representative, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat systems, and ticketing software is typically required. Excellent multitasking, patience, and a customer-focused attitude are essential soft skills for this role. These skills ensure efficient, accurate, and positive customer interactions, leading to high satisfaction and loyalty.

What are the typical challenges faced by messaging customer service representatives, and how can they manage them effectively?

Messaging Customer Service representatives often encounter challenges such as handling high message volumes, managing multiple conversations simultaneously, and interpreting customer needs without verbal cues. To manage these effectively, it’s important to develop strong written communication skills, stay organized, and use available tools like canned responses and CRM systems. Regularly collaborating with teammates and supervisors can also help address complex issues quickly and ensure consistent service quality.

What cities are hiring for Messaging Customer Service jobs?

Cities with the most Messaging Customer Service job openings:

What states have the most Messaging Customer Service jobs?

States with the most job openings for Messaging Customer Service jobs include:

What are popular job titles related to Messaging Customer Service jobs?

For Messaging Customer Service jobs, the most frequently searched job titles are:

Infographic showing various Messaging Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Banking Customer Service Specialist I

Tulsa, OK • On-site

Gateway First Bank
51 - 200 employees
Learn more about Gateway First Bankexternal

$15.50 - $20.50/hr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 6 days ago

Key responsibilities

  • Respond to customer inquiries via telephone, email, and secure messaging to resolve banking issues.

  • Identify and resolve customer problems related to account transactions, balances, disputes, and other banking services.

  • Maintain customer records, update account information, and provide operational feedback to address root causes of issues.

Job description

Jenks, OK - Attention banking professionals...Gateway First Bank is currently searching for a Banking Customer Service Specialists within our servicing call center that will work voice, email and secure messaging CSR. 80% inbound interactions with some outbound welcome calls. Excellent call center hours, Mon – Fri, 8-5. Candidates must have at least two years of banking exp. Our customer service philosophy is simple: putting people first by exhibiting timeliness, transparency, and authenticity. When you join the Gateway team not only do you work with the best in the business but also gain excellent life changing benefits that include tuition reimbursement, three weeks of PTO and parental leave!


Banking Customer Service Specialist I JOB SUMMARY:


The Banking Customer Service Specialist I is the primary point of contact for consumer banking customers. The role is responsible for identifying customer service issues and resolving them, providing operational feedback to identify root causes of the problems/issues, eliminate the need for call escalations, and retaining and expanding customer relationships through telephone in the contact center.


Banking Customer Service Specialist I ESSENTIAL FUNCTIONS (RESPONSIBILITIES):


• Resolves problems and responds to customer via telephone.


• Resolves customer issues including but not limited to reconstruction of errant account transactions, account balance discrepancies, multiple account linkages/combined statements, unauthorized transaction claims, card disputes, loan payment discrepancies etc.


• Provides requested information as needed such as interest rates, product and service fee, and branch specific information.


• Applies and leverages technology systems to consistently follow up and document problem resolutions.


• Maintains customer records and updates customer account information.


• Exercises awareness with regard to possible suspicious activity, money laundering or fraudulent behavior and reports any such incidents to the BSA department. Performs all job functions in compliance with all company policies and federal, state, and local laws and regulations as applicable to the position, including, but not limited to BSA/AML, OFAC and GLBA/privacy rules.


• Performs related responsibilities as required or assigned.


Banking Customer Service Specialist I REQUIRED QUALIFICATIONS:


Knowledge/Skills/Abilities

• Basic knowledge of bank products, pricing structures and services.

• Basic knowledge of bank operations.

• Proficient math skills.

• Excellent problem-solving and conflict resolution skills.

• Excellent communication skills.

• Proficient in MS Office applications.

• Ability to work in a contact center environment.

• Exemplifies the Gateway Values: Stay Growth Oriented, Make a Difference, “Get it Done” Attitude, Be a Team Player, Do the Right Thing.


Equivalent Education/Experience

• High School Diploma required.

• 0-2 years of banking experience or financial services contact center experience.


Banking Customer Service Specialist I SPECIAL JOB DIMENSIONS:


Must maintain high level of control and professionalism while objectively dealing with customers' requests.


NOTE: The essential job functions and associated qualifications contained in this document describe the general nature and level of the work performed. They are not intended to represent an exhaustive listing or be inclusive of all aspects of the job. The tasks and procedures involved in the performance of the essential job functions may vary from day-to-day. Major changes in areas of responsibility may occur, as directed by management, and will require revision of this job description.


Company Description

Gateway First Bank is a leading financial institution that provides banking and mortgage services for consumers and commercial customers. Headquartered in Jenks, Oklahoma, Gateway is a $1.9 billion asset sized bank with a significant mortgage operation. Gateway is one of the largest banking operations in Oklahoma and mortgage operations in the United States with eight bank branches in Oklahoma, over 60 mortgage centers in 35 states, and over 600 employees.