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Text Customer Service Jobs in Phoenix, AZ (NOW HIRING)

Atlas Disposal

CUSTOMER SERVICE REP

Chandler, AZ

$21/hr

Position Summary The Customer Service Representatives will serve Atlas Disposal customers by ... Strong ability to work on multiple tasks such as email, text messages, and phone calls. * Duties ...

Arizona Tuition Connection

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Customer Service Specialist

Scottsdale, AZ · On-site

$30/hr

The Customer Service Specialist serves as a primary point of contact for families, schools, donors ... Manage outbound communication campaigns through text messaging, email, and direct mail.

Goody Garage Doors

Customer Service Representative

Mesa, AZ · On-site

$40K - $70K/yr

Customer Service Representative Mesa, AZ | Full-Time Starting Pay: $17-$25 per hour, plus incentive ... You may opt out of receiving text messages at any time by replying STOP. All messages are related ...

Guild Garage Group

Customer Service Representative

Mesa, AZ · On-site

$40K - $70K/yr

Customer Service Representative Mesa, AZ | Full-Time Starting Pay: $17-$25 per hour, plus incentive ... You may opt out of receiving text messages at any time by replying STOP. All messages are related ...

NVA

Customer Service Representative

Scottsdale, AZ · On-site

$16 - $22/hr

... text and email * Computer literacy, check patients in and out, collect payments, and review ... Prior VETERINARY customer service experience REQUIRED * Strong communication and interpersonal ...

IntouchCX

Customer Service Representative

Mesa, AZ · On-site

$18 - $19.50/hr

Our Customer Service Representatives are passionate about delighting customers by making every ... email/phone/text to learn more about you and connect you to this exciting opportunity! By ...

Urgent

IntouchCX

Customer Service Representative

Mesa, AZ · On-site

$18 - $19.50/hr

Our Customer Service Representatives are passionate about delighting customers by making every ... email/phone/text to learn more about you and connect you to this exciting opportunity! By ...

Urgent

IntouchCX

Customer Service Representative

Mesa, AZ · On-site

$18 - $19.50/hr

Our Customer Service Representatives are passionate about delighting customers by making every ... email/phone/text to learn more about you and connect you to this exciting opportunity! By ...

Urgent

SUNVEK

Customer Service Representative

Phoenix, AZ · On-site

$35K - $55K/yr

Health insurance Customer Service Representative SUNVEK | Phoenix, Arizona Full-Time | In-Person ... text. * Manage incoming customer calls and inquiries, gather relevant information, and ensure ...

SFI Arizona

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Bilingual Customer Service - Manufacturing

Surprise, AZ · On-site

$21/hr

For a quick response & interview please text the word (TRI) 310 667 0099 Customer Service Shift: * Monday - Friday * 1st Shift * 8am -5:00pm * 1Hr lunch * TEMP TO HIRE Customer Service Pay:

SFI Arizona

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Bilingual Customer Service - Manufacturing

Surprise, AZ · On-site

$21/hr

For a quick response & interview please text the word (TRI) 310 994 8223 Customer Service Shift: * Monday - Friday * 1st Shift * 8am -5:00pm * 1Hr lunch * TEMP TO HIRE Customer Service Pay:

Chubb

Billing Customer Service Representative

Phoenix, AZ

$17 - $21.75/hr

Provide excellent customer service and quality technical content via incoming telephone calls, text chats and email in a fast-paced, automated, high-volume contact center environment * Assume ...

Chubb

Billing Customer Service Representative

Phoenix, AZ

$16 - $20.75/hr

Provide excellent customer service and quality technical content via incoming telephone calls, text chats and email in a fast-paced, automated, high-volume contact center environment * Assume ...

Chubb

Billing Customer Service Representative

Phoenix, AZ · On-site

$16 - $20.75/hr

Provide excellent customer service and quality technical content via incoming telephone calls, text chats and email in a fast-paced, automated, high-volume contact center environment * Assume ...

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All JobsText Customer Service JobsText Customer Service Jobs in Phoenix, AZ

Text Customer Service information

See Phoenix, AZ salary details

$9

$18

$26

How much do text customer service jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for text customer service in Phoenix, AZ is $18.66, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $20.77 per hour, depending on experience, location, and employer.

What is a text customer service representative?

A Text Customer Service representative is a professional who provides support and assistance to customers primarily through text-based communication channels, such as SMS, live chat, or messaging apps. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information in real time, all through written messages. This role requires strong written communication skills, attention to detail, and the ability to multitask across digital platforms. Text Customer Service representatives play a crucial role in enhancing customer satisfaction by offering convenient and efficient support without the need for phone calls.

What are the key skills and qualifications needed to thrive as a text customer service representative?

To thrive as a Text Customer Service Representative, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is often required. Attention to detail, patience, and the ability to handle multiple conversations simultaneously are standout soft skills in this role. These abilities ensure efficient, accurate, and empathetic support, leading to high customer satisfaction and effective issue resolution.

What are some common challenges faced in a text customer service role and how can they be managed?

One common challenge in Text Customer Service is accurately interpreting customer needs without the benefit of vocal tone or facial cues. To manage this, successful agents rely on clear, empathetic written communication and active listening skills to ensure they fully understand and address customer concerns. Additionally, handling multiple conversations simultaneously can be demanding, so effective time management and prioritization are essential. Regular training and collaboration with team members can also help agents stay updated on best practices and improve service quality.

What is the difference between Text Customer Service vs Chat Customer Service?

AspectText Customer ServiceChat Customer Service
Communication MethodText messaging platforms (SMS, app-based)Live chat interfaces on websites or apps
Work EnvironmentRemote, often asynchronousRemote or on-site, real-time interaction
Required SkillsClear written communication, patienceFast typing, multitasking, quick problem-solving
Common UsageCustomer support via text messagesCustomer support via live chat on websites

Text Customer Service and Chat Customer Service both involve assisting customers through digital communication channels. Text Customer Service typically uses SMS or messaging apps for asynchronous support, while Chat Customer Service involves real-time interactions via live chat on websites. Both roles require strong written communication skills, but Chat Customer Service often demands quicker responses and multitasking abilities. Understanding these differences helps employers and job seekers identify the right role based on communication style and work environment.

What are popular job titles related to Text Customer Service jobs in Phoenix, AZ?

For Text Customer Service jobs in Phoenix, AZ, the most frequently searched job titles are:

What job categories do people searching Text Customer Service jobs in Phoenix, AZ look for?

The top searched job categories for Text Customer Service jobs in Phoenix, AZ are:

What cities near Phoenix, AZ are hiring for Text Customer Service jobs?

Cities near Phoenix, AZ with the most Text Customer Service job openings:

Text Customer Service jobs near you
Infographic showing various Text Customer Service job openings in Phoenix, AZ as of August 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $38,820 per year, or $18.7 per hour.

CUSTOMER SERVICE REP

Atlas Disposal

Chandler, AZ

$21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Position Summary
The Customer Service Representatives will serve Atlas Disposal customers by providing information and resolution of product and service-related topics over the phone, by email, and through text messaging. CSRs will work closely with other departments to resolve product or service needs.

Work Environment and Expectations*

  • This is a full-time, non-exempt hourly in office position
  • Schedule is Monday Friday 9am to 6pm
  • CSRs may be asked to work overtime as needed
  • Starting pay is $20-$22 per hour

Qualifications*

  • 2-3 years of customer service in a call center environment.
  • High School Diploma.
  • Bi-lingual Spanish is a plus
  • Some sales experience desired
  • Waste industry experience is a plus.
  • Excellent oral and written communication skills.
  • Advanced knowledge and efficient use of Microsoft Office Suite.
  • Strong ability to work well with people, under pressure, and with stringent time restraints.
  • Strong ability to work on multiple tasks such as email, text messages, and phone calls.

*

Duties and Responsibilities*

  • Handle commercial, residential, and roll-off customer calls for new and existing accounts, which may include service changes, billing questions, service cancellations, missed pickups, etc.
  • Complete appropriate forms and data entry as required ensuring accurate billing of stops, starts, and adjustments on customer accounts.
  • Generate credit and debit memos as necessary.
  • Work with a team of Customer Service Representatives collectively to achieve team goals.
  • Perform other duties as assigned.

Benefits*
Each eligible employee receives a competitive compensation package including:

  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Long-Term Disability
  • Company match on 401K
  • Paid Vacation, Holidays, and Sick Days.

EXPERIENCE AND SKILLS REQUIRED

  • Qualifications*

  • 2-3 years of customer service in a call center environment.
  • High School Diploma.
  • Bi-lingual Spanish is a plus
  • Some sales experience desired
  • Waste industry experience is a plus.
  • Excellent oral and written communication skills.
  • Advanced knowledge and efficient use of Microsoft Office Suite.
  • Strong ability to work well with people, under pressure, and with stringent time restraints.
  • Strong ability to work on multiple tasks such as email, text messages, and phone calls.

Apply