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Text Customer Service Jobs in Arizona (NOW HIRING)

Guild Garage Group

Customer Service Representative

Mesa, AZ · On-site

$47K - $60K/yr

Customer Service Representative Mesa, AZ | Full-Time Starting Pay: $17-$20 per hour After Training ... You may opt out of receiving text messages at any time by replying STOP. All messages are related ...

Goody Garage Doors

Customer Service Representative

Mesa, AZ · On-site

$47K - $60K/yr

Customer Service Representative Mesa, AZ | Full-Time Starting Pay: $17-$20 per hour After Training ... You may opt out of receiving text messages at any time by replying STOP. All messages are related ...

NVA

Customer Service Representative

Scottsdale, AZ · On-site

$16 - $22/hr

... text and email * Computer literacy, check patients in and out, collect payments, and review ... Prior VETERINARY customer service experience REQUIRED * Strong communication and interpersonal ...

IntouchCX

Customer Service Representative

Mesa, AZ · On-site

$19.50/hr

Our Customer Service Representatives are passionate about delighting customers by making every ... Submit your application and one of our recruiters will reach out via email/phone/text to learn more ...

Urgent

IntouchCX

Customer Service Representative

Mesa, AZ · On-site

$19.50/hr

Our Customer Service Representatives are passionate about delighting customers by making every ... Submit your application and one of our recruiters will reach out via email/phone/text to learn more ...

Urgent

IntouchCX

Customer Service Representative

Mesa, AZ · On-site

$19.50/hr

Our Customer Service Representatives are passionate about delighting customers by making every ... Submit your application and one of our recruiters will reach out via email/phone/text to learn more ...

Urgent

NVA

Customer Service Representative

Marana, AZ · On-site

$15.50 - $21.25/hr

Answers phone calls, which may involve answering questions, screening for service needs, and ... contact you via text message from an identified NVA representative for recruiting-related ...

Chewy

Manager, Customer Service I

Goodyear, AZ

We are looking for leaders to join our Customer Service Operations Team who are passionate not only ... Calibrate with other Team Members to ensure consistency in grading using speech to text analytical ...

Chubb

Billing Customer Service Representative

Phoenix, AZ

$16 - $20.75/hr

Provide excellent customer service and quality technical content via incoming telephone calls, text chats and email in a fast-paced, automated, high-volume contact center environment * Assume ...

Chubb

Billing Customer Service Representative

Phoenix, AZ · On-site

$16 - $20.75/hr

Provide excellent customer service and quality technical content via incoming telephone calls, text chats and email in a fast-paced, automated, high-volume contact center environment * Assume ...

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All JobsText Customer Service JobsText Customer Service Jobs in Arizona

Text Customer Service information

What are some common challenges faced in a Text Customer Service role and how can they be managed?

One common challenge in Text Customer Service is accurately interpreting customer needs without the benefit of vocal tone or facial cues. To manage this, successful agents rely on clear, empathetic written communication and active listening skills to ensure they fully understand and address customer concerns. Additionally, handling multiple conversations simultaneously can be demanding, so effective time management and prioritization are essential. Regular training and collaboration with team members can also help agents stay updated on best practices and improve service quality.

What are the key skills and qualifications needed to thrive as a Text Customer Service Representative, and why are they important?

To thrive as a Text Customer Service Representative, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is often required. Attention to detail, patience, and the ability to handle multiple conversations simultaneously are standout soft skills in this role. These abilities ensure efficient, accurate, and empathetic support, leading to high customer satisfaction and effective issue resolution.

What is a Text Customer Service representative?

A Text Customer Service representative is a professional who provides support and assistance to customers primarily through text-based communication channels, such as SMS, live chat, or messaging apps. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information in real time, all through written messages. This role requires strong written communication skills, attention to detail, and the ability to multitask across digital platforms. Text Customer Service representatives play a crucial role in enhancing customer satisfaction by offering convenient and efficient support without the need for phone calls.

What is the difference between Text Customer Service vs Chat Customer Service?

AspectText Customer ServiceChat Customer Service
Communication MethodText messaging platforms (SMS, app-based)Live chat interfaces on websites or apps
Work EnvironmentRemote, often asynchronousRemote or on-site, real-time interaction
Required SkillsClear written communication, patienceFast typing, multitasking, quick problem-solving
Common UsageCustomer support via text messagesCustomer support via live chat on websites

Text Customer Service and Chat Customer Service both involve assisting customers through digital communication channels. Text Customer Service typically uses SMS or messaging apps for asynchronous support, while Chat Customer Service involves real-time interactions via live chat on websites. Both roles require strong written communication skills, but Chat Customer Service often demands quicker responses and multitasking abilities. Understanding these differences helps employers and job seekers identify the right role based on communication style and work environment.

What are popular job titles related to Text Customer Service jobs in Arizona? For Text Customer Service jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Text Customer Service jobs in Arizona look for? The top searched job categories for Text Customer Service jobs in Arizona are:
What cities in Arizona are hiring for Text Customer Service jobs? Cities in Arizona with the most Text Customer Service job openings:
Text Customer Service jobs near you
Infographic showing various Text Customer Service job openings in Arizona as of July 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Temporary. Highlights an 98% In-person, and 2% Remote job distribution.

Customer Service Representative

Guild Garage Group

Mesa, AZ • On-site

$47K - $60K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Job description

Customer Service Representative
Mesa, AZ | Full-Time
Starting Pay: $17-$20 per hour
After Training: Hourly + Incentives
Realistic Annual Earnings: $47,000 - $60,000
Join Goody Garage Doors - Where Every Call Opens the Door to a Great Career!
At Goody Garage Doors, we're more than just a garage door company - we're a fast-growing, team-first organization committed to delivering exceptional service and creating real career opportunities.
If you love helping people, solving problems, and being part of a supportive team that wins together, this could be the opportunity you've been looking for.
Shifts Currently Available
(Rotating weekends as needed)
  • Monday - Friday: 6:00 AM - 2:00 PM
  • Monday - Friday: 10:00 AM - 6:00 PM
  • Monday - Friday: 1:00 PM - 9:00 PM
What We're Looking For
  • 1+ year of customer service experience preferred (home services or emergency services a plus)
  • Prior dispatch experience (residential/emergency services) is a plus
  • Bilingual (English/Spanish) is a plus
  • Familiarity with ServiceTitan is a bonus (we will train the right person!)
  • Strong communication and active listening skills
  • Organized and able to multitask in a fast-paced environment
  • Calm under pressure and solutions-oriented
  • Team-focused mindset with a desire to grow
  • High school diploma or equivalent required
What You'll Do
As a Customer Service Representative, you are the first impression of our company and the voice our customers rely on. You will:
  • Answer inbound calls and assist customers with scheduling and service needs
  • Deliver empathetic, professional, and solution-focused support
  • Manage a high volume of calls with confidence and efficiency
  • Communicate with technicians and internal teams to ensure smooth service execution
  • Provide timely updates and resolve customer concerns
  • Maintain accurate documentation of customer interactions
  • Identify opportunities to recommend services that add value
  • Learn our services inside and out to become a trusted resource
Compensation & Growth
  • Starting Pay: $17-$20/hour (DOE)
  • Post-Training Pay Structure: Hourly + Performance Incentives
  • Realistic Annual Earnings: $47,000 - $60,000
  • Clear advancement opportunities - we promote from within

This is not just an hourly role - it's a performance-driven opportunity where motivated team members can significantly increase their earnings.
Why You'll Love Working Here
  • Supportive, team-first culture
  • Structured training and mentorship
  • Career advancement opportunities
  • Health, Dental, and Vision Insurance
  • Paid Time Off & Paid Holidays
  • 401(k) with company match
  • Employee discounts
  • Employee referral program
  • Recognition and rewards for top performers
Ready to Open the Door to Your Next Opportunity?
If you're motivated, customer-focused, and ready to grow with a company that values your contribution, we'd love to meet you.
Apply today and start building a career you're proud of with Goody Garage Doors.
Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Goody may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.
*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.
Pay Range
$47,000-$60,000 USD
By submitting your application, you consent to receive text messages, emails, and phone calls from Guild Garage Group and/or our coalition of partnered brands regarding job opportunities, application status, and recruiting-related communications. Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP. All messages are related to employment opportunities and recruiting activities.

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