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Adobe Customer Service Jobs (NOW HIRING)

Our enterprise software and cloud services make, manage, and measure digital content in electronic ... S. public sector Adobe customer base. Key elements of the role involve handling technical issues ...

Join Adobe's Customer Experience Orchestration team as a Software Development Engineer. You will ... Own service identity, discovery, and coordination systems (e.g., Zookeeper), ensuring reliability ...

The Opportunity The AMERS Partner Strategy Lead is a senior member of the Adobe Customer Solutions professional services team and will lead regional execution of ACS' partner strategy across AMERS.

The Opportunity Adobe Experience Platform (AEP) enables businesses to deliver the right experience at the right time to their customers. The Segmentation Service is one of the key AEP services ...

The Opportunity Adobe Experience Platform (AEP) enables businesses to deliver the right experience at the right time to their customers. The Segmentation Service is one of the key AEP services ...

Senior Software Engineer

San Jose, CA

$143K - $189K/yr

The Opportunity Adobe Experience Platform (AEP) enables businesses to deliver the right experience at the right time to their customers. The Segmentation Service is one of the key AEP services ...

You will contribute to services used by every Adobe Customer Experience Orchestration solution, working directly on the performance, correctness, and scalability of systems that never stop running.

The Opportunity Adobe Experience Platform (AEP) enables businesses to deliver the right experience at the right time to their customers. The Profile Stores layer is one of the key AEP services built ...

ACS Partner Alliance Leader

San Jose, CA · On-site

$136K/yr

The Opportunity The AMERS Partner Strategy Lead is a senior member of the Adobe Customer Solutions professional services team and will lead regional execution of ACS' partner strategy across AMERS.

Our enterprise software and cloud services make, manage, and measure digital content in electronic ... S. public sector Adobe customer base. Key elements of the role involve handling technical issues ...

Senior Software Development Engineer

San Jose, CA · On-site

$143K - $189K/yr

Adobe Experience Platform (AEP) helps businesses deliver the right experience to customers at the right time. Segmentation Service plays a critical technical role in AEP's realtime CDP. It evaluates ...

You will contribute to services used by every Adobe Customer Experience Orchestration solution, working directly on the performance, correctness, and scalability of systems that never stop running.

Senior Software Development Engineer

San Jose, CA · On-site

$143K - $189K/yr

Join Adobe's Customer Experience Orchestration team as a Software Development Engineer. You will ... Own service identity, discovery, and coordination systems (e.g., Zookeeper), ensuring reliability ...

Senior Software Development Engineer

San Jose, CA · On-site

$143K - $189K/yr

The Opportunity Adobe Experience Platform (AEP) enables businesses to deliver the right experience at the right time to their customers. The Segmentation Service is one of the key AEP services ...

Senior Software Development Engineer

San Jose, CA · On-site

$143K - $189K/yr

The Opportunity Adobe Experience Platform (AEP) enables businesses to deliver the right experience at the right time to their customers. The Segmentation Service is one of the key AEP services ...

Senior Software Engineer

San Jose, CA · On-site

$143K - $189K/yr

The Opportunity Adobe Experience Platform (AEP) enables businesses to deliver the right experience at the right time to their customers. The Segmentation Service is one of the key AEP services ...

Sr. Software Development Engineer

San Jose, CA · On-site

$143K - $189K/yr

The Opportunity Adobe Experience Platform (AEP) enables businesses to deliver the right experience at the right time to their customers. The Profile Stores layer is one of the key AEP services built ...

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Adobe Customer Service information

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How much do adobe customer service jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for adobe customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

Does Adobe offer work from home?

Adobe Customer Service roles often offer remote work options, especially for positions involving online support and communication tools. Availability of remote work depends on the specific role, team, and company policies, and some positions may require on-site presence or hybrid arrangements.

Does Adobe pay well?

Adobe customer service roles typically offer competitive salaries that align with industry standards for support positions. Compensation can vary based on experience, location, and specific job responsibilities, often including benefits such as health insurance and paid time off.

What are the key skills and qualifications needed to thrive in the Adobe Customer Service position, and why are they important?

To thrive as an Adobe Customer Service representative, you need a solid understanding of Adobe products, troubleshooting skills, and prior experience in customer service roles. Familiarity with CRM systems, basic ticketing platforms, and knowledge of Adobe software (such as Creative Cloud) is typically required, and certifications in Adobe products can be a plus. Strong communication, patience, and problem-solving abilities help you navigate diverse customer needs and technical issues. These skills are vital for delivering efficient, positive customer experiences and maintaining Adobe's reputation for excellent support.

Is there a customer service for Adobe?

Adobe Customer Service is available to assist users with product support, account issues, and technical help. Customer service can be accessed through Adobe's official website, live chat, phone support, or community forums. Customer service representatives are trained to handle inquiries related to Adobe products and subscriptions.

What is an Adobe Customer Service job?

An Adobe Customer Service job involves assisting customers with inquiries, troubleshooting product issues, and providing guidance on Adobe software and services. Representatives may handle billing concerns, technical support, and account management through phone, chat, or email. The role requires strong communication skills, problem-solving abilities, and knowledge of Adobe products. Customer service agents aim to ensure a positive user experience and resolve issues efficiently.

Is it hard to get hired at Adobe?

Getting hired as an Adobe Customer Service representative can be competitive, often requiring relevant experience, strong communication skills, and familiarity with Adobe products. The hiring process typically involves multiple interviews and assessments to evaluate technical knowledge and customer service abilities.

What does a typical day look like for someone working in Adobe Customer Service?

A typical day in Adobe Customer Service involves responding to customer inquiries through various channels like phone, live chat, or email, guiding users through troubleshooting common technical issues, and providing product usage advice. You'll collaborate closely with other support agents and technical specialists to resolve complex problems, escalate cases when necessary, and log issues in internal tracking systems. Additionally, you may participate in ongoing training sessions to stay updated on new Adobe features and best practices. The work environment is dynamic, requiring adaptability to different customer needs and shifting priorities throughout the day.

More about Adobe Customer Service jobs
What cities are hiring for Adobe Customer Service jobs? Cities with the most Adobe Customer Service job openings:
What are the most commonly searched types of Adobe Customer Service jobs? The most popular types of Adobe Customer Service jobs are:
What states have the most Adobe Customer Service jobs? States with the most job openings for Adobe Customer Service jobs include:
Infographic showing various Adobe Customer Service job openings in the United States as of June 2026, with employment types broken down into 98% Full Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Adobe Analytics Consultant

$90K - $130K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago


Cognizant rating

7.4

Company rating: 7.4 out of 10

Based on 85 frontline employees who took The Breakroom Quiz

40th of 58 rated business consultants


Job description

About the Role
We are seeking an experienced Adobe Analytics Reporting Consultant to join our analytics practice. In this role, you will be the bridge between raw data and strategic business decisions - translating complex datasets into clear, compelling narratives that drive action. You will partner with stakeholders across marketing, product, and executive teams to deliver insights that matter.
This is not just a reporting role. We are looking for a storyteller who understands the full data lifecycle - from how data is captured through Adobe Analytics implementations to how it is visualized and communicated to non-technical audiences.
Please note, this role is not able to offer visa transfer or sponsorship now or in the future
Role: Adobe Analytics Consultant
Location: Remote. Candidate must be in the U.S
Experience: 5+ Years
Salary and Other Compensation:
The annual salary for this position is between $90,000/Year to $130,000/Year depending on the experience and other qualifications of the candidate.
This position is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant's applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Responsibilities
    • Design and deliver Adobe Analytics reports, dashboards, and ad hoc analyses that answer critical business questions
    • Translate data findings into clear narratives with strategic recommendations, tailored to both technical and executive audiences
    • Partner with stakeholders to define KPIs, measurement frameworks, and reporting cadences aligned to business goals
    • Audit and validate Adobe Analytics implementations to ensure data accuracy, proper tagging, and alignment with reporting needs
    • Collaborate with implementation and development teams to advise on tracking requirements and data layer standards
    • Identify trends, anomalies, and opportunities within large datasets and proactively surface actionable insights
    • Build and maintain Analysis Workspace projects, calculated metrics, segments, and report suites
    • Champion data literacy across the organization through documentation, training, and best practices

Qualifications
    • 5+ years of hands-on experience using Adobe Analytics for reporting, analysis, and insights delivery

    • Demonstrated ability to tell compelling stories with data - going beyond charts to explain the "so what" and "what now"
    • Strong understanding of Adobe Analytics implementation mechanics, including AppMeasurement, Web SDK, data layer structure, eVars, props, events, and processing rules

    • Proficiency in Analysis Workspace, Report Builder, and Adobe Analytics segmentation

    • Experience working with Adobe Experience Cloud ecosystem (Adobe Target, AEP, Launch/Tags is a plus)

    • Excellent written and verbal communication skills with the ability to present complex findings to non-technical stakeholders

    • Ability to independently manage multiple reporting requests and prioritize in a fast-paced environment

    • Strong attention to detail and a critical eye for data quality and consistency
    • Preferred Qualifications
      • Adobe Analytics certification (Adobe Certified Expert or equivalent)
      • Experience with complementary analytics tools such as Adobe Customer Journey Analytics (CJA), Google Analytics, or similar
      • Familiarity with data visualization tools such as Power BI, Tableau, or Looker
      • Working knowledge of HTML, JavaScript, or tag management systems (Adobe Launch / Experience Platform Tags)
      • Experience in e-commerce, media, financial services, or enterprise digital environments
      • Exposure to SQL or data warehouse querying for cross-platform analysis
      • What We're really looking for -
      • Technical skill is table stakes. What sets a great candidate apart is the ability to walk into a room, present a dataset, and make people see the world differently. We want someone who is naturally curious, asks the questions behind the question, and knows that a great insight without a great story is just a number.
      • If you have ever redesigned a dashboard because the old one confused people, pushed back on a metric because it was misleading, or reframed a business problem using data - you might be exactly who we need.

About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.

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