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Aflac Customer Service Jobs (NOW HIRING)

Aflac

PLADS National Account Manager

Farmington, CT · On-site

$80K - $100K/yr

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash ... Experience with servicing customers in a professional environment. * Upon hire certifications ...

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Aflac Customer Service information

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How much do aflac customer service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for aflac customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Aflac Customer Service position, and why are they important?

Aflac Customer Service representatives need strong communication skills, basic computer proficiency, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and knowledge of insurance claim processing systems are often necessary. Empathy, patience, and problem-solving abilities are valued soft skills that help individuals excel in this role. These competencies enable representatives to resolve inquiries efficiently and provide supportive, positive experiences to policyholders.

What is an Aflac Customer Service job?

An Aflac Customer Service job involves assisting policyholders with inquiries about their insurance policies, claims, and benefits. Representatives help customers understand their coverage, process claims efficiently, and provide excellent support to ensure a positive experience. This role requires strong communication skills, problem-solving abilities, and a customer-focused mindset to address concerns effectively.

What are typical responsibilities for someone in an Aflac Customer Service role?

As an Aflac Customer Service representative, your daily tasks would include answering policyholder questions about claims, benefits, and account details, assisting with policy updates, and helping resolve issues with coverage or billing. You'll typically interact with customers via phone, email, and online chat, often collaborating with other departments like claims and sales to ensure customer satisfaction. You'll also document interactions in company systems and may help guide customers through Aflac's insurance processes. This position offers a supportive team environment and the chance to build valuable communication and insurance industry skills.

More about Aflac Customer Service jobs
What cities are hiring for Aflac Customer Service jobs? Cities with the most Aflac Customer Service job openings:
What are the most commonly searched types of Aflac Customer Service jobs? The most popular types of Aflac Customer Service jobs are:
What states have the most Aflac Customer Service jobs? States with the most job openings for Aflac Customer Service jobs include:
What job categories do people searching Aflac Customer Service jobs look for? The top searched job categories for Aflac Customer Service jobs are:
Aflac Customer Service jobs near you
Infographic showing various Aflac Customer Service job openings in the United States as of May 2026, with employment types broken down into 95% Full Time, and 5% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Insurance Agent - Training Provided

Aflac

Columbus, OH • On-site

Full-time

Posted 7 days ago

Aflac rating

6.8

Company rating: 6.8 out of 10

Based on 36 frontline employees who took The Breakroom Quiz

231st of 260 rated insurance

Job description

** THIS IS NOT A REMOTE POSITION **

** IMMEDIATE OPENING **

Aflac is seeking to bring on one new Insurance Sales Agent to our Columbus, Ohio sales team. We are looking for goal oriented and passionate individuals to work in an energetic business-to-business sales environment. This is a rewarding and challenging position that requires a confident sales mentality and a strong work ethic.

Advantages to working with us:

  • Positive and inclusive work environment.
  • Flexibility to build and manage your own schedule.
  • World class on-demand training and professional development opportunities.
  • Competitive commissions, sales bonuses, stock, and renewals.
  • $3,000-$4,000 bonus potential in first 3 months.*
  • Access to Aflac products, financial wellness, health care navigation and telehealth services.**

At Aflac, we work directly with employers to deliver voluntary benefits to their employees while helping to solve issues small businesses face. It’s a key role with one of the world’s most ethical and community minded companies that helps people when they need it most — when they’re injured or ill— by helping provide financial protection and added peace of mind so they can focus on recovery, not bills.

Responsibilities & requirements:

  • Partnering with local employers to help solve benefits challenges with our plans and services.
  • Growing business relationships via company-provided leads, personal networking, and referrals.
  • Conducting engaging sales presentations and enrollments at worksites and remote environments.
  • Providing excellent customer service and claims support to new and existing policyholders.
  • Attending team meetings, sales training, and mentor sessions.
  • Prior sales experience a plus but not required.
  • Must be at least 18 years old and authorized to work in the United States without need of employer sponsorship.

Our business is about being there for people in need. So, ask yourself - are you the duck? If so, there's a home - and a flourishing sales career - for you to make your mark with Aflac.

This is not a salaried position. Aflac sales agents earn commissions, bonuses, residual income, and stock. Aflac’s affiliation with the Value-Added Service providers is limited only to a marketing alliance, and Aflac and the Value-Added Service providers are not under any sort of mutual ownership, joint venture, or are otherwise related. Aflac makes no representations or warranties regarding the Value-Added Service providers and does not own or administer any of the products or services provided by the Value-Added Service providers. Each Value-Added Service provider offers its products and services subject to its own terms, limitations and exclusions. Services, Terms and conditions are subject to change and may be withdrawn at any time. The value-added services may not be available in all states, and benefits/services may vary by state. The content within is for recruiting purposes only. This information is not approved to distribute to prospective insureds, to prospective accounts, or to use as a solicitation. Aflac sales agents are independent agents and are not Aflac employees. Aflac’s family of insurers includes Aflac and/or Aflac New York, and/or Continental American Insurance Company and/or Continental American Life Insurance Company. Aflac WWHQ | 1932 Wynnton Road | Columbus, GA 31999. Continental American Insurance Company | Columbia, SC.

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