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Aflac Customer Service Jobs (NOW HIRING)

Aflac Business & Benefit Consultants work directly with business owners and HR representatives to ... Customer/client/business owner (relationship, service, management) * Leadership and management of ...

Aflac Business & Benefit Consultants work directly with business owners and HR representatives to ... Customer/client/business owner (relationship, service, management) * Leadership and management of ...

Aflac Business & Benefit Consultants work directly with business owners and HR representatives to ... Customer/client/business owner (relationship, service, management) * Leadership and management of ...

Benefits Advisor

Overland Park, KS · Hybrid

$70K - $77K/yr

  • Medical

  • Dental

  • Vision

  • Life

Company Description With over 50 million worldwide customers, Aflac is a leading provider of ... Each Value-Added Service provider offers its products and services subject to its own terms ...

Conduct presentations to educate potential customers about Aflac's products and services. * Build and maintain strong relationships with clients for ongoing business and referrals. * Provide ...

Actuary IV (US)

Columbus, GA · On-site

$110K - $140K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The ability to adhere to Aflac and Aflac Re policies and procedures * Some understanding of reinsurance * Strong written and oral communication skills * Strong internal/external customer service ...

... through customer trust, operational excellence, and a culture of accountability. Led by an ... Provide ongoing enrollment, claims, and service support. * Attend team meetings and trainings.

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Aflac Customer Service information

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$26

How much do aflac customer service jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for aflac customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in an Aflac customer service role?

Aflac Customer Service representatives need strong communication skills, basic computer proficiency, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and knowledge of insurance claim processing systems are often necessary. Empathy, patience, and problem-solving abilities are valued soft skills that help individuals excel in this role. These competencies enable representatives to resolve inquiries efficiently and provide supportive, positive experiences to policyholders.

What is an Aflac customer service?

An Aflac Customer Service job involves assisting policyholders with inquiries about their insurance policies, claims, and benefits. Representatives help customers understand their coverage, process claims efficiently, and provide excellent support to ensure a positive experience. This role requires strong communication skills, problem-solving abilities, and a customer-focused mindset to address concerns effectively.

What are the typical responsibilities of an Aflac customer service?

As an Aflac Customer Service representative, your daily tasks would include answering policyholder questions about claims, benefits, and account details, assisting with policy updates, and helping resolve issues with coverage or billing. You'll typically interact with customers via phone, email, and online chat, often collaborating with other departments like claims and sales to ensure customer satisfaction. You'll also document interactions in company systems and may help guide customers through Aflac's insurance processes. This position offers a supportive team environment and the chance to build valuable communication and insurance industry skills.

More about Aflac Customer Service jobs

What cities are hiring for Aflac Customer Service jobs?

Cities with the most Aflac Customer Service job openings:

What are the most commonly searched types of Aflac Customer Service jobs?

The most popular types of Aflac Customer Service jobs are:

What states have the most Aflac Customer Service jobs?

States with the most job openings for Aflac Customer Service jobs include:

Infographic showing various Aflac Customer Service job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Business & Benefit Consultant

Aflac

Carlisle, PA • Hybrid

Full-time, Part-time

Medical, Life

Re-posted 15 days ago


Aflac rating

7.2

Company rating: 7.2 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

246th of 308 rated insurance


Job description

Your ideal sales career is waiting. If you have great people skills and you're outgoing with an entrepreneurial spirit, it’s time to find your calling with Aflac. Enjoy unlimited control, flexibility and earning potential while representing one of the world’s most ethical companies and a leader in helping people with expenses health insurance doesn’t cover.

Aflac Business & Benefit Consultants work directly with business owners and HR representatives to plan supplemental insurance coverage and other value-added services for employees. It’s a key role with growth potential for you, backed by the power, resources and trust of a well-known and reputable brand. And you’ll have the personal reward of helping to provide financial security and added peace of mind to clients when they experience a covered health event. Prior Sales experience is welcome, but not necessary.

Principal Duties & Responsibilities

Responsibilities include:

  • Sales - including presentations, B2B management, enrollment, guidance and education on insurance products
  • Entrepreneurial ambitions – including providing strategic and executable solutions to clients
  • Marketing strategy and lead generation
  • Customer/client/business owner (relationship, service, management)
  • Leadership and management of customer relationships
  • Benefits expertise (as an enroller, counselor, worksite liaison, communication preferences)
  • Maintaining state licensing (may include Life and/or Health, other)
Preferred Skills
  • Sales experience a plus, but not necessary
  • Customer service background
  • Strong interpersonal skills
  • Entrepreneurial ambitions
  • Ability to work well on teams and independently
  • Skilled at time management
  • Interest in helping others
  • Positive attitude
  • Great work ethic
  • High level of integrity

As a Business & Benefit Consultant, you determine how much you want to make and go for it: With Aflac, you’re in charge. There are no ceilings to break through and you will have the flexibility in your schedule to create the work / life balance you want.

Top-Notch Benefits

Benefits include stock bonus program, bonus rewards and exotic trips. Compensation is discussed in detail with the hiring manager during the interview process. However, it is a combination structure that includes Commission, Residuals, Bonuses, and Stocks.

We will provide you with the resources to become a licensed agent. On-the-job training is built into our onboarding process.

Give us a look – or a second one – to create your future, your way.

Ratings refer only to the overall financial status of Aflac and are not recommendations of specific policy provisions, rates, or practices. Benefits advisors are independent agents and are not Aflac employees. Aflac's family of insurers includes Aflac and/or Aflac New York, and/or Continental American Insurance Company and/or Continental American Life Insurance Company.

Job Types
  • Full-time
  • Part-time
  • Internship
Schedule
  • Monday to Friday 8:00am to 5:00pm
Work Location
  • Hybrid: office, home and in the field working with the local business community

This is not a salaried position. Aflac sales agents earn commissions, bonuses, residual income, and stock. Aflac’s affiliation with the Value-Added Service providers is limited only to a marketing alliance, and Aflac and the Value-Added Service providers are not under any sort of mutual ownership, joint venture, or are otherwise related. Aflac makes no representations or warranties regarding the Value-Added Service providers and does not own or administer any of the products or services provided by the Value-Added Service providers. Each Value-Added Service provider offers its products and services subject to its own terms, limitations and exclusions. Services, Terms and conditions are subject to change and may be withdrawn at any time. The value-added services may not be available in all states, and benefits/services may vary by state. The content within is for recruiting purposes only. This information is not approved to distribute to prospective insureds, to prospective accounts, or to use as a solicitation. Aflac sales agents are independent agents and are not Aflac employees. Aflac’s family of insurers includes Aflac and/or Aflac New York, and/or Continental American Insurance Company and/or Continental American Life Insurance Company. Aflac WWHQ | 1932 Wynnton Road | Columbus, GA 31999. Continental American Insurance Company | Columbia, SC.


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