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Aflac Customer Service Jobs (NOW HIRING)

Aflac

Dir, Customer Solutions

Shelton, CT · On-site

$140K - $200K/yr

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash ... Ensure complaints in claim management services, standards, best practice, and client service ...

ProducifyX

Nelson Region - Aflac

Des Moines, IA · On-site

$56K - $71K/yr

Business and travel professional who owns and operates a travel agency, bringing a customer-focused ... Provide ongoing enrollment, claims, and service support. * Attend team meetings and trainings.

Dawson

Customer Service Representative

Lexington, KY

$100/hr

Customer Service Representative Payment Processing $17.00 per hour Monday-Friday, 8:00am-5:00pm ... AFLAC * Free catered lunch every day and a free snack bar * On either Wednesday or Thursday, will ...

Mr. Handyman

Customer Service Representitive

Tyngsboro, MA · On-site

$16 - $20/hr

Customer Service Representative Mr Handyman of Lowell, Andover and Haverhill | Tyngsboro, MA Monday ... Benefits may include PTO, Simple IRA, Aflac, and dental We hire the best - and support them every ...

Aflac

Insurance Sales Representative

Franklin, TN · On-site

$65K - $95K/yr

Conduct presentations to educate potential customers about Aflac's products and services. * Build and maintain strong relationships with clients for ongoing business and referrals. * Provide ...

Aflac

Business & Benefit Consultant

Harrisburg, PA · Hybrid

$50K - $75K/yr

Aflac Business & Benefit Cosultants work directly with business owners and HR representatives to ... Customer/client/business owner (relationship, service, management) * Leadership and management of ...

Aflac

Account Sales Representative

Corpus Christi, TX · On-site

$45K - $65K/yr

Providing excellent customer service and claims support to new and existing policyholders ... Aflac sales agents earn commissions, bonuses, residual income, and stock. ****Aflac's affiliation ...

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All JobsAflac Customer Service Jobs

Aflac Customer Service information

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How much do aflac customer service jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for aflac customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How much does Aflac pay you?

Aflac customer service representatives typically earn an hourly wage that ranges from $12 to $16, depending on experience and location. Many roles also offer commission or bonus opportunities, and the position may require training on company policies and customer service tools.

Is it hard to get hired at Aflac?

Getting hired as an Aflac Customer Service representative typically involves completing an application, passing a background check, and attending training. The hiring process can vary in length but generally requires good communication skills and a customer-focused attitude. Having previous sales or customer service experience can be advantageous.

Does Aflac offer remote jobs?

Aflac Customer Service positions can be available as remote jobs, depending on the role and company needs. Many customer service roles at Aflac offer remote or work-from-home options, often requiring strong communication skills and familiarity with customer management tools. Candidates should review specific job postings for remote work availability and requirements.

What are the key skills and qualifications needed to thrive in the Aflac Customer Service position, and why are they important?

Aflac Customer Service representatives need strong communication skills, basic computer proficiency, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and knowledge of insurance claim processing systems are often necessary. Empathy, patience, and problem-solving abilities are valued soft skills that help individuals excel in this role. These competencies enable representatives to resolve inquiries efficiently and provide supportive, positive experiences to policyholders.

What is an Aflac Customer Service job?

An Aflac Customer Service job involves assisting policyholders with inquiries about their insurance policies, claims, and benefits. Representatives help customers understand their coverage, process claims efficiently, and provide excellent support to ensure a positive experience. This role requires strong communication skills, problem-solving abilities, and a customer-focused mindset to address concerns effectively.

What are typical responsibilities for someone in an Aflac Customer Service role?

As an Aflac Customer Service representative, your daily tasks would include answering policyholder questions about claims, benefits, and account details, assisting with policy updates, and helping resolve issues with coverage or billing. You'll typically interact with customers via phone, email, and online chat, often collaborating with other departments like claims and sales to ensure customer satisfaction. You'll also document interactions in company systems and may help guide customers through Aflac's insurance processes. This position offers a supportive team environment and the chance to build valuable communication and insurance industry skills.

More about Aflac Customer Service jobs
What cities are hiring for Aflac Customer Service jobs? Cities with the most Aflac Customer Service job openings:
What are the most commonly searched types of Aflac Customer Service jobs? The most popular types of Aflac Customer Service jobs are:
What states have the most Aflac Customer Service jobs? States with the most job openings for Aflac Customer Service jobs include:
What job categories do people searching Aflac Customer Service jobs look for? The top searched job categories for Aflac Customer Service jobs are:
Aflac Customer Service jobs near you
Infographic showing various Aflac Customer Service job openings in the United States as of June 2026, with employment types broken down into 7% Locum Tenens, 7% Full Time, 79% Contract, and 7% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service / Dispatch

Key Heating and Cooling

Alton, NH • On-site

$22 - $25/hr

Full-time

Dental, Vision, Retirement

Posted 4 days ago

Job description

Job Title: Customer Service Representative (CSR)
Location: Alton NH office
Employment Type: Full-Time
Department: Customer Experience / Dispatch
About the Role
We are seeking a proactive and customer-focused Customer Service Representative (CSR) with customer service / office setting experience. This role bridges customer support and brand engagement, ensuring every interaction strengthens customer relationships and supports our marketing objectives to ensure the customer is receiving the our 5 Star Experience each time.
The ideal candidate understands the importance of the customer experience principles and is able to identify customer needs, provide tailored solutions.
Key Responsibilities
  • Respond to customer inquiries via phone, email, chat, and social media in a professional and timely manner
  • Resolve customer concerns while maintaining high satisfaction and brand standards
  • Support marketing initiatives by communicating promotions, campaigns, and product updates to customers
  • Gather and document customer feedback to inform marketing strategies and product improvements
  • Assist in executing email campaigns, surveys, and customer engagement initiatives
  • Maintain accurate customer records in CRM systems
  • Collaborate with marketing and sales teams to align messaging and customer experience
  • Identify upselling and cross-selling opportunities when appropriate

Qualifications
  • 1-3 years of experience in customer service, marketing, or a related role
  • Excellent written and verbal communication skills
  • Ability to learn industry CRM systems and digital communication tools
  • Ability to analyze customer feedback and identify trends
  • Strong problem-solving skills and attention to detail
  • Ability to multitask and work in a fast-paced environment
  • Strong multiphone line skills

What We Offer
  • Competitive salary and benefits package - including Aflac packages, vision, dental, 401k,
  • Opportunities for professional development and career growth
  • Collaborative and innovative work environment
  • Employee wellness programs

If you are passionate about customer experience and understand how marketing drives engagement and loyalty, we encourage you to apply and join our team.

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