Standup Wireless Customer Service Jobs in Michigan

Benefits:

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Free uniforms

Health insurance

Opportunity for advancement

Training & development

Vision insurance

Wellness resources

Vietnamese-Speaking Retail Sales Representative

Full-Time | iAG Wireless — AT&T Authorized Retailer

Fluent English and Vietnamese Required

iAG Wireless is hiring a bilingual Retail Sales Representative for one of our AT&T Authorized Retail locations serving a strong Vietnamese-speaking customer base.

This position is ideal for someone who enjoys working with people, takes pride in providing great customer service, and is fluent in both English and Vietnamese.

For this location, communication and customer care are extremely important. Many of our customers feel more comfortable discussing their wireless service, bills, devices, and account questions in Vietnamese. We are looking for someone who can help make that experience easier, more comfortable, and more personal.

You do not need previous wireless experience. We provide paid training and will teach you the products, systems, and processes you need to succeed.

What we cannot teach is genuine care for people.

What You’ll Be Doing

As a Retail Sales Representative, you will work directly with customers to understand what they need and help guide them toward the right AT&T products and services.

Your responsibilities will include:

Assisting customers in both English and Vietnamese

Helping customers understand their wireless accounts, bills, promotions, and service options

Answering questions and resolving customer concerns

Helping customers select phones, tablets, accessories, protection, and internet services

Explaining products and promotions clearly and accurately

Building relationships with customers and creating a welcoming store environment

Following up with customers when additional assistance is needed

Identifying ways to improve a customer's current services or provide additional value

Completing sales transactions and account changes

Maintaining a clean, organized, and professional retail environment

Working with your team to meet store goals and provide excellent service

What We’re Looking For

Fluency in both English and Vietnamese is required for this position.

We are especially interested in someone who is:

Friendly and approachable

Patient with customers

A strong communicator

Comfortable explaining information in both English and Vietnamese

Naturally helpful and service-oriented

Reliable and punctual

Professional and respectful

Comfortable working with customers of all ages and backgrounds

Willing to learn new technology and systems

Coachable and open to feedback

Comfortable working in a retail environment

Available to work evenings, weekends, and some holidays

Previous customer service, retail, wireless, or sales experience is helpful, but not required.

Compensation & Benefits

This position includes:

Hourly base pay

Uncapped commission

Weekly and monthly bonus opportunities

Paid training

Ongoing coaching and support

Employee referral bonus opportunities

Up to 50% off eligible AT&T wireless service

Up to 50% off eligible accessories

Health, dental, and vision insurance for eligible employees

Opportunities for advancement within the company

Compensation can vary depending on individual performance, hours worked, experience, and other factors.

The Type of Person We Want

You do not need to be the loudest salesperson in the room.

We are looking for someone customers can trust.

Someone who listens before recommending.

Someone who is willing to spend a few extra minutes helping a customer understand their bill.

Someone who will help an older customer learn how to use their new phone instead of rushing them out the door.

Someone who genuinely wants the person in front of them to leave with a better experience than when they walked in.

If you are fluent in English and Vietnamese, enjoy helping people, and want a position where you can build relationships while earning hourly pay plus commission, we would like to hear from you.

Apply today to join iAG Wireless.

iAG Wireless is an independently owned and operated AT&T Authorized Retailer and is an equal opportunity employer.