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Onsite Customer Service Representative Jobs (NOW HIRING)

Taylor

Customer Service Representative (Onsite)

Dayton, OH · On-site

$15.50 - $21.25/hr

Monday - Friday, 8:00am - 5:00pm ET Your Opportunity Taylor Corporation is seeking a Customer Service Representative (CSR) to join the team onsite in Dayton, OH to establish and maintain ...

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How much do onsite customer service representative jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for onsite customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are onsite customer service representatives?

Onsite customer service representatives are professionals who assist customers in person, typically at a company’s physical location or at a client’s site. Their main role is to address customer inquiries, resolve issues, and provide information or support related to products or services. By interacting directly with customers, they help ensure a positive experience and foster customer satisfaction. Onsite representatives may also handle returns, process transactions, and collaborate with other departments to solve complex problems. Their hands-on approach distinguishes them from remote or call center customer service roles.

What are some common challenges faced by Onsite Customer Service Representatives, and how can they be effectively managed?

Onsite Customer Service Representatives often encounter challenges such as handling difficult customer interactions, adapting to rapidly changing situations, and balancing multiple tasks simultaneously. Successfully managing these challenges typically involves strong communication skills, patience, and problem-solving abilities. Many organizations provide training and ongoing support to help representatives develop these skills and encourage teamwork among staff to share solutions and best practices. Building positive relationships with both customers and colleagues is also key to thriving in this role.

What are the key skills and qualifications needed to thrive as an Onsite Customer Service Representative, and why are they important?

To thrive as an Onsite Customer Service Representative, you need strong interpersonal skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is often required. Outstanding communication, patience, and conflict resolution skills help you stand out when addressing diverse customer needs. These skills ensure effective service delivery, customer satisfaction, and contribute to positive business outcomes in face-to-face settings.
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Onsite Customer Service Representative jobs near you
Infographic showing various Onsite Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 83% Full Time, 10% Part Time, 5% Temporary, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative - Onsite

Customer Service Representative - Onsite

ResultsCX

Athens, GA

$14/hr

Other

Posted yesterday

Job description

Full Location: ATHENS - US
Description
ResultsCX ATHENS - The Hearts Behind the Headsets
Give me the basics!
At ResultsCX,our Onsite Customer Service Representative - Onsite are skilled problem-solvers and trusted resources for our customers. As a Customer Service Representative, working from our office located at 2411 Jefferson Rd Suite A, ATHENS, GA, 30607 , you will handle inbound and outbound calls to assist customers with account updates, billing questions, service inquiries, new account setups and more! This position goes beyond the script, giving you a key role in helping our communities.
Real Stories. Real Impact.
“One of our agents received a call from a homeowner who was clearly anxious - she had just opened a ‘final notice’ mailer warning her that her home warranty had expired. The company name wasn’t familiar, and with so many scams these days, she didn’t know who to trust. She just wanted to be sure she was protected.
Our agent took the time to walk through each of the customer’s three active plans - confirming the coverage, explaining her billing schedule, and making sure the customer felt confident her policies were up to date and active. As they reviewed everything together, the agent noticed something else: the customer was missing a key line of coverage that most homeowners benefit from.
Rather than just mention it, the agent explained what the additional plan covered, how it worked, and how it could save the customer both time and money in the long run. Before moving forward, the agent offered to investigate the mailer - even calling the number listed herself. When it turned out to be a dead end, the agent gently advised the customer that it could be a scam, empowering her to stay vigilant going forward.
By the end of the call, the customer not only enrolled in the missing coverage, but expressed heartfelt thanks for the agent’s patience, clarity, and care. She hung up more protected, more informed, and far more at ease than when she dialed in.”
We expect greater of ourselves... What’s Your Greater?Come find it at ResultsCX!
What should I bring to the interview?
  • Education:High school diploma or GED required
  • Typing Skills: Ability to type 25 words per minute
  • Technical Proficiency: This position requires you to toggle back and forth between multiple systems while communicating with the customer. You will need to have intermediate/advanced technical proficiency
  • Availability: Open availability 7 days a week
  • Pay Expectation: Our on-site CSR pay rates start at $14/hr in training
  • *Pay rates vary by program fit during selection consideration.
As an extrovert I want networking, collaboration, and socialization!
To work at our Athens site, you need:
  • Reliable transportation to get to and from work daily
  • Live within commuting distance of the physical location 2411 Jefferson Rd Suite A, ATHENS, GA, 30607
  • The type of personality that thrives on social connections, work events, in person mentoring, and uncapped career growth!

ResultsCXis a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.
Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.

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