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Onsite Customer Service Representative Jobs (NOW HIRING)

Visual Sound Inc

CSR/Support Specialist

Broomall, PA · On-site

Visual Sound is seeking is an (onsite) CSR/Support Specialist for our Corporate Office in Broomall, PA. The CSR/Support Specialist will possess previous experience in the following areas: customer ...

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pca

Customer Service Representative-Onsite

Louisville, KY

$15.25 - $21/hr

The Customer Service Representative is responsible for providing superior service to customers. This includes responding to customer inquiries regarding product availability, pricing, freight rates ...

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How much do onsite customer service representative jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for onsite customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are onsite customer service representatives?

Onsite customer service representatives are professionals who assist customers in person, typically at a company’s physical location or at a client’s site. Their main role is to address customer inquiries, resolve issues, and provide information or support related to products or services. By interacting directly with customers, they help ensure a positive experience and foster customer satisfaction. Onsite representatives may also handle returns, process transactions, and collaborate with other departments to solve complex problems. Their hands-on approach distinguishes them from remote or call center customer service roles.

What are some common challenges faced by Onsite Customer Service Representatives, and how can they be effectively managed?

Onsite Customer Service Representatives often encounter challenges such as handling difficult customer interactions, adapting to rapidly changing situations, and balancing multiple tasks simultaneously. Successfully managing these challenges typically involves strong communication skills, patience, and problem-solving abilities. Many organizations provide training and ongoing support to help representatives develop these skills and encourage teamwork among staff to share solutions and best practices. Building positive relationships with both customers and colleagues is also key to thriving in this role.

What are the key skills and qualifications needed to thrive as an Onsite Customer Service Representative, and why are they important?

To thrive as an Onsite Customer Service Representative, you need strong interpersonal skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is often required. Outstanding communication, patience, and conflict resolution skills help you stand out when addressing diverse customer needs. These skills ensure effective service delivery, customer satisfaction, and contribute to positive business outcomes in face-to-face settings.
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Onsite Customer Service Representative jobs near you
Infographic showing various Onsite Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Onsite Customer Service Representative

Dhaka Technologies Limited Company

Tallahassee, FL • On-site

$13 - $14/hr

Full-time

Posted 27 days ago

Job description

Onsite Customer Service Representative

Vacancy: 1

Work Arrangement: Onsite

Location: Tallahassee, FL 32309

Employment Type: Contract

Engagement Type: W2 or 1099 only; no C2C

Final Interview: In person


Position Overview

Dhaka Technologies Limited is seeking a Customer Service Representative to support a public-sector education-related customer service program.

The selected candidate will be responsible for answering calls from high school and college students regarding scholarship and grant-related inquiries. This role requires strong communication skills, professionalism, patience, computer proficiency, and the ability to remain calm and helpful when assisting callers who may be stressed or upset.

Key Responsibilities
  • Answer incoming calls from students regarding scholarship and grant programs.
  • Provide accurate, professional, and courteous customer service.
  • Listen carefully to caller concerns and respond clearly using available guidance and resources.
  • Assist callers with general questions, basic issue resolution, and program-related information.
  • Document call details and customer interactions as required.
  • Use computer systems and internal tools to access information and support caller needs.
  • Maintain professionalism and composure when interacting with stressed or upset customers.
  • Follow established procedures, scripts, guidelines, and escalation processes.
  • Maintain confidentiality and handle information appropriately.
  • Meet attendance, schedule, and performance expectations for a full-time onsite role.




RequirementsRequired Qualifications
  • High school diploma, general education degree, or equivalent.
  • Ability to speak, read, write, and understand English.
  • Minimum 2 years of experience in a professional work environment.
  • Minimum 1 year of experience using a computer.
  • Strong verbal communication and listening skills.
  • Ability to stay calm, patient, and professional when customers are stressed or upset.
  • Comfortable using computers and learning internal systems.
  • Strong customer service mindset.
  • Ability to follow instructions, procedures, and call-handling guidelines.
  • Reliable attendance and ability to work onsite Monday through Friday, 8:00 AM to 5:00 PM.
Preferred Qualifications
  • Previous experience working in customer support, call center support, help desk support, or a similar customer-facing role.
  • Experience assisting students, families, or public-sector program participants.
  • Strong attention to detail and ability to document interactions accurately.


Background Screening Requirement

Applicants must be able to pass a Level 2 background screening, which includes fingerprinting for statewide criminal and juvenile records checks, federal criminal records checks, and may include local criminal records checks through local law enforcement agencies.

Ideal Candidate Profile

The ideal candidate is a dependable and professional customer service representative with strong communication skills, patience, computer proficiency, and the ability to provide clear assistance to students seeking information about scholarships and grants.


How to Apply

Interested candidates who meet the qualifications should send their CV to: talent@dhakatech.us