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Fedex Customer Service Representative Jobs (NOW HIRING)

FedEx Supply Chain

Customer Service Rep

Bethlehem, PA

$22/hr

Shift Monday - Friday - 1st Shift (Day) Customer Service Representative Pay: $22.00 per hour Shift ... FedEx Supply Chain offers competitive hourly rates depending on your location and experience ...

SchureMed

Customer Service Representative

Abington, MA · On-site

$17 - $23/hr

Customer Service Representative SchureMed (Schuerch Corporation) is a Boston-area medical device ... Proficiency with QuickBooks Desktop 2024 (Enterprise) and basic UPS/FedEx tools * Strong attention ...

SchureMed

Customer Service Representative

Abington, MA · On-site

$17 - $23/hr

We're hiring a Customer Service Representative to own order flow, customer communications, and ... Proficiency with QuickBooks Desktop 2024 (Enterprise) and basic UPS/FedEx tools * Strong attention ...

National Dentex

Customer Service Representative

Irwin, PA

$13.75 - $18.75/hr

... Customer Service Representative opportunity at NDX Albensi Dental Laboratory in Irwin, PA . The ... Schedule FedEx pickups when necessary and check FedEx tracking for individual offices * Submit new ...

NDX

Customer Service Representative

Irwin, PA · On-site

$13.75 - $18.75/hr

... Customer Service Representative opportunity at NDX Albensi Dental Laboratory in Irwin, PA . The ... Schedule FedEx pickups when necessary and check FedEx tracking for individual offices * Submit new ...

NDX

Customer Service Representative

Manchester, NH · On-site

$15.50 - $21.25/hr

... including this Customer Service Representative opportunity at NDX H&O Dental Laboratory in ... Schedule FedEx pickups when necessary and check FedEx tracking for individual offices * Submit new ...

Adept HR

Be Seen First

Customer Service Representative

Redlands, CA · On-site

$37K - $41K/yr

TL requirements * Small parcel shipping including FedEx Ship Manager and UPS Worldship ... dedicated Customer Service Representative to join our team! In this vital role, you will be the ...

PostNet

Customer Service Representative

Tomball, TX · On-site

$12 - $15/hr

Customer Service Representative Since 1993, PostNet has provided small businesses and consumers ... Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff * Sorts and ...

Customer Care Expertise LLC

Customer Service Representative

$16.50 - $22.25/hr

About The Customer Service Representative Position- Fully Remote Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing ...

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All JobsFedex Customer Service Representative Jobs

Fedex Customer Service Representative information

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How much do fedex customer service representative jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for fedex customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

Does FedEx have a remote work policy?

FedEx Customer Service Representatives typically work in a physical office or distribution center environment, and remote work options are limited. Some roles may offer flexible schedules or part-time work, but full remote positions are uncommon within this role.

What's the starting pay for FedEx?

The starting pay for a FedEx Customer Service Representative typically ranges from $14 to $17 per hour, depending on location and experience. The role often requires strong communication skills and the ability to handle customer inquiries efficiently.

What are the typical daily responsibilities of a Fedex Customer Service Representative?

As a Fedex Customer Service Representative, your day-to-day responsibilities include assisting customers with package tracking, answering inquiries about shipping options, resolving delivery or billing issues, and providing information about Fedex services and policies. You will typically handle inquiries via phone, email, or in-person at service centers, while working closely with drivers, operations teams, and other support staff to ensure timely and accurate service. Strong multitasking skills are important, as you may need to manage several requests simultaneously and prioritize urgent issues. This role often serves as a key point of contact between customers and the company, contributing directly to customer satisfaction and retention.

What is a FedEx Customer Service Representative job?

A FedEx Customer Service Representative assists customers with inquiries regarding shipments, tracking, delivery, and account services. They handle phone calls, emails, and in-person interactions to provide information, resolve issues, and ensure customer satisfaction. Additionally, they may process orders, update records, and coordinate with other FedEx departments to address service concerns. Strong communication skills, problem-solving abilities, and attention to detail are essential for this role.

Is it hard to get hired at FedEx?

Getting hired as a FedEx Customer Service Representative typically involves completing an application, passing a background check, and demonstrating good communication skills. The hiring process can be competitive, but having relevant experience and a positive attitude can improve your chances. Availability for flexible schedules is also often preferred.

What are the key skills and qualifications needed to thrive in the Fedex Customer Service Representative position, and why are they important?

To thrive as a Fedex Customer Service Representative, you need strong communication skills, problem-solving abilities, and familiarity with basic office software, often supported by a high school diploma or equivalent. Experience with customer relationship management (CRM) systems and shipping or tracking software is commonly required. Being patient, detail-oriented, and adaptable helps you handle diverse customer needs and resolve issues effectively. These skills are crucial for maintaining positive customer experiences and ensuring efficient package management and delivery support.

How do I get a customer service rep at FedEx?

To become a FedEx Customer Service Representative, you can apply through the FedEx careers website or job portals, where positions are posted regularly. The role typically requires good communication skills, customer service experience, and the ability to handle inquiries and resolve issues efficiently. Training is provided on company systems and procedures once hired.
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Fedex Customer Service Representative jobs near you
Customer Service Rep

Customer Service Rep

FedEx Supply Chain

Bethlehem, PA

$22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

FedEx Supply Chain rating

7.1

Company rating: 7.1 out of 10

Based on 83 frontline employees who took The Breakroom Quiz

196th of 352 rated logistics

Job description

Shift
Monday - Friday - 1st Shift (Day)
Customer Service Representative

Pay: $22.00 per hour

Shift: Monday-Friday, 10:00AM-6:00PM

Location: Bethlehem, PA 18015

The primary responsibility of the Customer Service Representative is to provide internal and external customers with support for day-to-day functions, including routine and ad-hoc procedures. This position is responsible for product safety, quality, and legality.

Primary Responsibilities
  • Handle inbound calls, emails, and faxes in a timely and professional manner.
  • Serve as the first level of support for customer inquiries; redirect incorrectly routed communications to the appropriate resource.
  • Assist with inquiries, reporting, and troubleshooting while working collaboratively with the team to support customer needs.
  • Provide accurate information regarding manufacturers' policies and procedures.
  • Support customers with product returns, label requests, recalls, website navigation, and general questions.
  • Process RA (Return Authorization) requests.
  • Complete reconciliation services for clients as needed.
  • Research and resolve returns using Return Resolution and Issue Tracking systems per standard procedures.
  • Process "paperwork only" returns as required.
  • Assist Operations with return-related research.
  • Conduct check and credit research via email, fax, or mail.
  • Communicate outstanding issues or defects to the appropriate departments.
  • Participate in departmental continuous improvement initiatives.
  • Perform other duties as assigned.
Education / Experience
  • High school diploma or GED required, with 2 years of relevant experience.
  • Experience investigating customer inquiries in a timely and professional manner.
  • Proficient in Microsoft Office applications.
  • Excellent written and verbal communication skills.
  • Customer service driven.
  • Strong team player.
Requirements, Perks, and Benefits (US -- Non-Exempt)Physical & Cognitive Requirements (With or Without Accommodation)
  • Ability to follow policies and procedures
  • Ability to read, write, and interpret information
  • Ability to add, subtract, multiply, and divide
  • Ability to use hands to finger, handle, or feel
  • Ability to sit, walk, or stand for the duration of the shift
  • Must possess visual acuity to perform essential job functions
  • Ability to conduct physical tasks with a full range of motion throughout the warehouse environment
  • Ability to lift/carry items up to 50 pounds
Equal Opportunity Employer

FedEx Supply Chain, Inc. is an Equal Opportunity Employer, including veterans and individuals with disabilities.

  • Know Your Rights
  • Pay Transparency
  • Family and Medical Leave Act (FMLA)
  • Employee Polygraph Protection Act
E-Verify Program Participant

Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (for U.S. applicants and employees only). Please click below to learn more:

  • E-Verify Notice (bilingual)
  • Right to Work Notice (English) / Spanish

FedEx Supply Chain is committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact FSC.TalentAcquisition@fedex.com.

Perks and Benefits at FedEx Supply Chain (FSC)
  • Competitive Pay: FedEx Supply Chain offers competitive hourly rates depending on your location and experience.
  • 401(k) plan with company match after 1 year
  • Tuition reimbursement program
  • Holiday pay and accrued paid time off (Vacation and PTO)
  • Medical, dental, vision, and voluntary benefits available on day one
  • Basic life insurance
  • Basic AD&D coverage
  • Supplemental Life and Supplemental AD&D
  • Short-Term and Long-Term Disability (for full-time employees after 180 days of service)
  • Paid parental leave for both moms and dads
  • Paid bereavement and jury duty
Job Disclaimer (US)

Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The Company reserves the right to modify duties or assign additional responsibilities as necessary to meet business needs.

Employment Type: FULL_TIME

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