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Fedex Customer Service Representative Jobs (NOW HIRING)

Medacta USA, Inc.

Customer Service Representative

Franklin, TN · On-site

$15.75 - $21.50/hr

Customer Service Representative FLSA Status: Non-Exempt Department: Operations Location: Franklin ... FedEx, Couriers, Hospitals/Customers. Internal : Sales Personnel, Marketing, Product Development ...

Surge Staffing

Customer Service Representative

Joliet, IL · On-site

$21.46/hr

Distribution Customer Service Representative Pay: $21.46/hour Schedule: Monday Friday, 1st Shift ... Familiarity with shipping systems such as UPS and FedEx * Excellent communication and customer ...

New

SchureMed

Customer Service Representative

Abington, MA · On-site

$17 - $23/hr

We're hiring a Customer Service Representative to own order flow, customer communications, and ... Proficiency with QuickBooks Desktop 2024 (Enterprise) and basic UPS/FedEx tools * Strong attention ...

PostNet

Customer Service Representative

Mount Pleasant, SC · On-site

$8 - $14/hr

Training & development Retail Customer Service Representative - Benefit and Perks * Competitive ... Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff * Sorts and ...

NDX

Customer Service Representative

Manchester, NH · On-site

$15.50 - $21.25/hr

... including this Customer Service Representative opportunity at NDX H&O Dental Laboratory in ... Schedule FedEx pickups when necessary and check FedEx tracking for individual offices * Submit new ...

NDX

Customer Service Representative

Irwin, PA · On-site

$13.75 - $18.75/hr

... Customer Service Representative opportunity at NDX Albensi Dental Laboratory in Irwin, PA . The ... Schedule FedEx pickups when necessary and check FedEx tracking for individual offices * Submit new ...

Adept HR

Be Seen First

Customer Service Representative

Redlands, CA · On-site

$18/hr

TL requirements * Small parcel shipping including FedEx Ship Manager and UPS Worldship ... dedicated Customer Service Representative to join our team! In this vital role, you will be the ...

Blue Flame Propane

Richmond - CSR Office

Richmond, MI

$14.50 - $19.75/hr

Customer Service Representative Blue Flame Propane, Inc. seeks a full-time Customer Service ... Greet visitors (customers, USPS, FedEx, UPS). * If needed, other duties as assigned by the Director ...

New

PostNet

Customer Service Representative

Spanaway, WA · On-site

$16 - $20/hr

May help to train and mentor Customer Service Representatives. WHAT YOU BRING TO THE TABLE ... Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff * Sorts and ...

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All JobsFedex Customer Service Representative Jobs

Fedex Customer Service Representative information

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How much do fedex customer service representative jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for fedex customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

Does FedEx have a remote work policy?

FedEx Customer Service Representatives typically work in a physical office or distribution center environment, and remote work options are limited. Some roles may offer flexible schedules or part-time work, but full remote positions are uncommon within this role.

What's the starting pay for FedEx?

The starting pay for a FedEx Customer Service Representative typically ranges from $14 to $17 per hour, depending on location and experience. The role often requires strong communication skills and the ability to handle customer inquiries efficiently.

What are the typical daily responsibilities of a Fedex Customer Service Representative?

As a Fedex Customer Service Representative, your day-to-day responsibilities include assisting customers with package tracking, answering inquiries about shipping options, resolving delivery or billing issues, and providing information about Fedex services and policies. You will typically handle inquiries via phone, email, or in-person at service centers, while working closely with drivers, operations teams, and other support staff to ensure timely and accurate service. Strong multitasking skills are important, as you may need to manage several requests simultaneously and prioritize urgent issues. This role often serves as a key point of contact between customers and the company, contributing directly to customer satisfaction and retention.

What is a FedEx Customer Service Representative job?

A FedEx Customer Service Representative assists customers with inquiries regarding shipments, tracking, delivery, and account services. They handle phone calls, emails, and in-person interactions to provide information, resolve issues, and ensure customer satisfaction. Additionally, they may process orders, update records, and coordinate with other FedEx departments to address service concerns. Strong communication skills, problem-solving abilities, and attention to detail are essential for this role.

Is it hard to get hired at FedEx?

Getting hired as a FedEx Customer Service Representative typically involves completing an application, passing a background check, and demonstrating good communication skills. The hiring process can be competitive, but having relevant experience and a positive attitude can improve your chances. Availability for flexible schedules is also often preferred.

What are the key skills and qualifications needed to thrive in the Fedex Customer Service Representative position, and why are they important?

To thrive as a Fedex Customer Service Representative, you need strong communication skills, problem-solving abilities, and familiarity with basic office software, often supported by a high school diploma or equivalent. Experience with customer relationship management (CRM) systems and shipping or tracking software is commonly required. Being patient, detail-oriented, and adaptable helps you handle diverse customer needs and resolve issues effectively. These skills are crucial for maintaining positive customer experiences and ensuring efficient package management and delivery support.

How do I get a customer service rep at FedEx?

To become a FedEx Customer Service Representative, you can apply through the FedEx careers website or job portals, where positions are posted regularly. The role typically requires good communication skills, customer service experience, and the ability to handle inquiries and resolve issues efficiently. Training is provided on company systems and procedures once hired.
More about Fedex Customer Service Representative jobs
What cities are hiring for Fedex Customer Service Representative jobs? Cities with the most Fedex Customer Service Representative job openings:
What are the most commonly searched types of Fedex Customer Service Representative jobs? The most popular types of Fedex Customer Service Representative jobs are:
What states have the most Fedex Customer Service Representative jobs? States with the most job openings for Fedex Customer Service Representative jobs include:
What job categories do people searching Fedex Customer Service Representative jobs look for? The top searched job categories for Fedex Customer Service Representative jobs are:
Fedex Customer Service Representative jobs near you
Infographic showing various Fedex Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative

Customer Service Representative

Ethos Beauty Partners, LLC

Runnemede, NJ

$15.25 - $20.75/hr

Full-time

Posted 4 days ago

Job description

Customer Service RepresentativeLocation: Runnemede, NJ, 08078Job Description:

We are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Representative. The successful candidate will be responsible for providing exceptional customer service to our clients and customers.

Purpose of Position:
The customer service representative is responsible for providing effective customer service for internal and external Ethos Beauty Partners customers. Using excellent knowledge of our company’s products and programs as well as communicating effectively with team members within the Customer Service Representative.
Position Summary:
Daily Functions
  • Provide accurate information to process any incoming calls for a customer placing an order in a call center atmosphere.
  • Update any customer changes associated with the account name, address, deliveries or shipping.
  • Work directly with the credit/ billing department answer questions or concerns regarding the customer’s billing inquiries.
  • Assist the customer with any UPS/FedEx shipping/tracking question or concerns
  • Assist customers with any returns or order discrepancies.
  • Record details and inform your manager of customers ‘concerns regarding any shipping discrepancies lost/missing or damaged items.
  • Provide customers with information about product knowledge, current promotions or inventory updates.
Required skills:
  • Teamwork
  • Informing Other
  • Process Improvement
  • Problem Solving
  • People Skills: Phone Skills
  • Verbal Communication
  • Excellent communication and interpersonal skills
  • Strong problem-solving and decision-making abilities
  • Ability to manage multiple priorities and meet deadlines
  • Deep understanding of company products and services
  • Establish and monitor production standards and adherence with policies
  • Identifying root causes of customer problems and implementing solutions.
  • Collaborating with other departments to resolve cross-functional customer issues
Essential job functions and responsibilities:
  • Sales order entry
  • Listening
  • Multi-tasking
  • Documentation skills
  • Possess general knowledge of an office environment and tasks associated with such.
  • Computer Proficiency with MS Excel/Word, Outlook,
  • Must possess exceptional written and verbal communication skills.
  • Able to strike the appropriate balance between advocating for the customer and Ethos wellbeing. Works for win-win outcomes.
  • Responsive and consistently follow-up with internal and external customers and keep promises.

Apply