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Fedex Customer Service Representative Jobs (NOW HIRING)

FedEx Supply Chain

Customer Service Rep

Bethlehem, PA · On-site

$22/hr

Shift Monday - Friday - 1st Shift (Day) Customer Service Representative Pay: $22.00 per hour Shift ... FedEx Supply Chain offers competitive hourly rates depending on your location and experience ...

SchureMed

Customer Service Representative

Abington, MA

$17 - $23/hr

Customer Service Representative SchureMed (Schuerch Corporation) is a Boston-area medical device ... Proficiency with QuickBooks Desktop 2024 (Enterprise) and basic UPS/FedEx tools * Strong attention ...

SchureMed

Customer Service Representative

Abington, MA · On-site

$17 - $23/hr

We're hiring a Customer Service Representative to own order flow, customer communications, and ... Proficiency with QuickBooks Desktop 2024 (Enterprise) and basic UPS/FedEx tools * Strong attention ...

PostNet

Customer Service Representative

Mount Pleasant, SC · On-site

$8 - $14/hr

Training & development Retail Customer Service Representative - Benefit and Perks * Competitive ... Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff * Sorts and ...

24 Seven Inc.

Customer Service Representative

Gardena, CA · On-site

$12 - $18/hr

Industry Retail Leader Seeks Customer Service Reps - Great opportunity to obtain experience and a ... FedEx worldship experience in a work environment Experience with loyalty programs in a work ...

24 Seven Inc.

Customer Service Representative

Gardena, CA · On-site

$12 - $18/hr

Industry Retail Leader Seeks Customer Service Reps - Great opportunity to obtain experience and a ... FedEx worldship experience in a work environment Experience with loyalty programs in a work ...

Pella

Customer Service Representative

Parsippany, NJ

$25 - $26/hr

Customer Service Representative The Pella Parsippany NJ branch is seeking a Customer Service ... USPS/Fed Ex) * Complete confirmation process for customers with time/date of appointment, and place ...

Pella

Customer Service Representative

Homewood, AL

$16 - $21.75/hr

Customer Service Representative The Customer Service Representative (CSR) is responsible for ... USPS/Fed Ex) * Complete confirmation process for customers with time/date of appointment, and place ...

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Fedex Customer Service Representative information

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How much do fedex customer service representative jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for fedex customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities of a Fedex Customer Service Representative?

As a Fedex Customer Service Representative, your day-to-day responsibilities include assisting customers with package tracking, answering inquiries about shipping options, resolving delivery or billing issues, and providing information about Fedex services and policies. You will typically handle inquiries via phone, email, or in-person at service centers, while working closely with drivers, operations teams, and other support staff to ensure timely and accurate service. Strong multitasking skills are important, as you may need to manage several requests simultaneously and prioritize urgent issues. This role often serves as a key point of contact between customers and the company, contributing directly to customer satisfaction and retention.

What is a FedEx Customer Service Representative job?

A FedEx Customer Service Representative assists customers with inquiries regarding shipments, tracking, delivery, and account services. They handle phone calls, emails, and in-person interactions to provide information, resolve issues, and ensure customer satisfaction. Additionally, they may process orders, update records, and coordinate with other FedEx departments to address service concerns. Strong communication skills, problem-solving abilities, and attention to detail are essential for this role.

What are the key skills and qualifications needed to thrive in the Fedex Customer Service Representative position, and why are they important?

To thrive as a Fedex Customer Service Representative, you need strong communication skills, problem-solving abilities, and familiarity with basic office software, often supported by a high school diploma or equivalent. Experience with customer relationship management (CRM) systems and shipping or tracking software is commonly required. Being patient, detail-oriented, and adaptable helps you handle diverse customer needs and resolve issues effectively. These skills are crucial for maintaining positive customer experiences and ensuring efficient package management and delivery support.

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Fedex Customer Service Representative jobs near you

Customer Service Representative - TN Strut Plant

Ideal Tridon

Smyrna, TN

$15 - $20.25/hr

Other

Posted 2 days ago

Job description

The Ideal Tridon Group comprises a family of brands that support, secure, and connect the movement of air, fluid, and electricity in critical applications. With over 100 years of proven quality and a strong culture of service, we are the worldwide leader in clamps, strut, hose supports, conduit, fittings, and coupling solutions. Our products are engineered to meet the highest standards across a range of industries, and our commitment to innovation, reliability, and customer support ensures we're ready to meet the demands of today and tomorrow. At the Ideal Tridon Group, connections aren't just what we make-they're the heart of everything we do.
We are looking for a high energy, multi-tasker customer-oriented service representative that has experience working in a fast-paced manufacturing environment at our Wesanco-Zsi TN Strut Plant. This Customer Service Representative (CSR) will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. This CSR will also work closely with the Production Scheduler to determine new ship dates for Customers. Problem-solving comes naturally to this customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Duties and Responsibilities:

  • Manage incoming calls.
  • Enter customers orders in our ERP system accurately and efficiently.
  • Enter Credits, create RMA's in our ERP system.
  • Ability to learn our products and understand how they work.
  • Work closely with the Production Scheduler to determine new ship dates for customers.
  • Work with Freight carriers to schedule pick ups, or follow-up on tracking.
  • Identify and assess customers' needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Meet personal/customer service team sales targets and call handling quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Follow communication procedures, guidelines and policies.
  • Take the extra mile to engage customers.
Qualification and Skills:
  • High School Diploma is required or Associate's Degree is preferred.
  • Proven customer service (3+ years), preferably in a Manufacturing environment.
  • Track record of over-achieving quota.
  • Strong phone contact handling skills and active listening.
  • Must be comfortable working in a team environment as well as individually.
  • Knowledge working with price structures, BOM's, Part #'s, Unit of measures, Weights/dims.
  • Familiarity with CRM systems and practices.
  • Familiar with LTL carriers, UPS/Fed Ex.
  • Customer Orientation and ability to adapt/respond to different types of problems.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Proficient in Excel & creating spreadsheet.
  • Ability to learn our products and components.
  • High energy & Multitasker a must.
  • Enjoys working in a fast-paced manufacturing environment.

An Equal Opportunity Employer
We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.
7:30 AM - 4:30 PM Central (1 hour for lunch)

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