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Fedex Customer Service Representative Jobs (NOW HIRING)

PostNet

Customer Service Representative

Mission, TX · On-site

$8 - $11/hr

May help to train and mentor Customer Service Representatives. WHAT YOU BRING TO THE TABLE ... Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff * Sorts and ...

PostNet

Customer Service Representative

Spanaway, WA · On-site

$16 - $20/hr

May help to train and mentor Customer Service Representatives. WHAT YOU BRING TO THE TABLE ... Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff * Sorts and ...

PostNet - TX233

Customer Service Representative

Tomball, TX · On-site

$15.25 - $20.50/hr

May help to train and mentor Customer Service Representatives. WHAT YOU BRING TO THE TABLE ... UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff Sorts and deposit mail in ...

PostNet

Customer Service Representative

Tomball, TX · On-site

$12 - $15/hr

May help to train and mentor Customer Service Representatives. WHAT YOU BRING TO THE TABLE ... Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff * Sorts and ...

Performance Food Group

Customer Service Rep

Rice, MN · On-site

$21 - $22/hr

FedEx processing * Attend training and Customer Service meetings. * Performs other related duties ... A team of sales reps, chefs, consultants, and other experts builds close relationships with ...

PostNet

Retail Customer Service Representative

Houston, TX · On-site

$14.50 - $19/hr

Retail Customer Service Representative - Benefit and Perks * Competitive Compensation * Flexible ... Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff * Sorts and ...

MILLENNIUMSOFT

Customer Service Representative

Stuart, FL · On-site

$13.50 - $18.25/hr

Partner with Sales Representatives to meet or exceed customer service expectations Daily review of the Contact Delivery Exception Reports for Fedex, UPS, and USPS to include vendor or customer ...

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Fedex Customer Service Representative information

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How much do fedex customer service representative jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for fedex customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

Does FedEx have a remote work policy?

FedEx Customer Service Representatives typically work in a physical office or distribution center environment, and remote work options are limited. Some roles may offer flexible schedules or part-time work, but full remote positions are uncommon within this role.

What's the starting pay for FedEx?

The starting pay for a FedEx Customer Service Representative typically ranges from $14 to $17 per hour, depending on location and experience. The role often requires strong communication skills and the ability to handle customer inquiries efficiently.

What are the typical daily responsibilities of a Fedex Customer Service Representative?

As a Fedex Customer Service Representative, your day-to-day responsibilities include assisting customers with package tracking, answering inquiries about shipping options, resolving delivery or billing issues, and providing information about Fedex services and policies. You will typically handle inquiries via phone, email, or in-person at service centers, while working closely with drivers, operations teams, and other support staff to ensure timely and accurate service. Strong multitasking skills are important, as you may need to manage several requests simultaneously and prioritize urgent issues. This role often serves as a key point of contact between customers and the company, contributing directly to customer satisfaction and retention.

What is a FedEx Customer Service Representative job?

A FedEx Customer Service Representative assists customers with inquiries regarding shipments, tracking, delivery, and account services. They handle phone calls, emails, and in-person interactions to provide information, resolve issues, and ensure customer satisfaction. Additionally, they may process orders, update records, and coordinate with other FedEx departments to address service concerns. Strong communication skills, problem-solving abilities, and attention to detail are essential for this role.

Is it hard to get hired at FedEx?

Getting hired as a FedEx Customer Service Representative typically involves completing an application, passing a background check, and demonstrating good communication skills. The hiring process can be competitive, but having relevant experience and a positive attitude can improve your chances. Availability for flexible schedules is also often preferred.

What are the key skills and qualifications needed to thrive in the Fedex Customer Service Representative position, and why are they important?

To thrive as a Fedex Customer Service Representative, you need strong communication skills, problem-solving abilities, and familiarity with basic office software, often supported by a high school diploma or equivalent. Experience with customer relationship management (CRM) systems and shipping or tracking software is commonly required. Being patient, detail-oriented, and adaptable helps you handle diverse customer needs and resolve issues effectively. These skills are crucial for maintaining positive customer experiences and ensuring efficient package management and delivery support.

How do I get a customer service rep at FedEx?

To become a FedEx Customer Service Representative, you can apply through the FedEx careers website or job portals, where positions are posted regularly. The role typically requires good communication skills, customer service experience, and the ability to handle inquiries and resolve issues efficiently. Training is provided on company systems and procedures once hired.
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Fedex Customer Service Representative jobs near you

Customer Service Representative

Customer Care Expertise LLC

Saint Petersburg, FL • On-site, Remote

$15.25 - $20.50/hr

Full-time

Posted yesterday

Key responsibilities

  • Handle high amounts of incoming calls.

  • Manage complaints, provide proper solutions and options within time limits, and follow up to secure resolution.

  • Keep records of customer interactions, process customer accounts, and file documents.

Job description

About the Customer Service Representative Position- Fully Remote
Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing problems that our clients might face with precision and competence.
The best CSRs are genuinely delighted to help customers. They're tolerant, empathetic, and intensely communicative. They love to talk. Customer service representatives can put themselves in their clients' shoes and advocate for them when necessary. Customer feedback is priceless, and our CSRs can gather it for us. Problem-solving also comes naturally to customer care specialists. They're confident at troubleshooting and investigate if they don't have enough knowledge to fix the problem.
Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.
Customer Service Representative Responsibilities
  • Handle high amounts of incoming calls
  • Produce sales leads
  • Identify and evaluate customers' needs to deliver satisfaction
  • Build sustainable relationships of trust through open and interactive discussion
  • Provide accurate, valid and comprehensive information by using the right methods/tools
  • Reach personal/customer service team sales targets and call handling quotas
  • Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Go the extra mile to engage customers
Customer Service Representative Requirements
  • Some proven customer support experience or experience as a client service representative
  • Track record of not just reaching, but exceeding quota requirements
  • Strong phone administration skills and active listening capabilities
  • Experience with CRM systems and practices
  • Customer orientation and capacity to adapt/respond to different types of characters
  • Exceptional communication and presentation skills
  • Ability to multi-task, prioritize, and control time effectively
  • High school degree

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