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Fedex Customer Service Representative Jobs (NOW HIRING)

GMS Inc

Customer Service Representative

Suwanee, GA

$15 - $20.25/hr

Customer Service Representative The primary function of a customer service representative is to ... FedEx Shipping System * STAMPS * Broussard * SRM * TT Portal * CyberSource * Zendesk * Corcentric ...

Domino's

Customer Service Representative (CSR)

Plymouth, NH · On-site

$16.50 - $22.50/hr

Customer Service Representative (CSR) Customer Service Representative: 15 N Main Street, Northfield VT The Customer Service Representative will WOW the customer by making sure they have a positive ...

Domino's

Customer Service Representative (CSR)

Walpole, NH · On-site

$14.50 - $19.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Middlebury, VT · On-site

$16.75 - $22.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Chichester, NH · On-site

$14.75 - $20/hr

Customer Service Representative (CSR) Customer Service Representative: 114 Dover Road, Chichester NH 03258 The Customer Service Representative will WOW the customer by making sure they have a ...

Domino's

Customer Service Representative (CSR)

Ayer, MA · On-site

$18 - $24.25/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

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Fedex Customer Service Representative information

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How much do fedex customer service representative jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for fedex customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities of a Fedex Customer Service Representative?

As a Fedex Customer Service Representative, your day-to-day responsibilities include assisting customers with package tracking, answering inquiries about shipping options, resolving delivery or billing issues, and providing information about Fedex services and policies. You will typically handle inquiries via phone, email, or in-person at service centers, while working closely with drivers, operations teams, and other support staff to ensure timely and accurate service. Strong multitasking skills are important, as you may need to manage several requests simultaneously and prioritize urgent issues. This role often serves as a key point of contact between customers and the company, contributing directly to customer satisfaction and retention.

What is a FedEx Customer Service Representative job?

A FedEx Customer Service Representative assists customers with inquiries regarding shipments, tracking, delivery, and account services. They handle phone calls, emails, and in-person interactions to provide information, resolve issues, and ensure customer satisfaction. Additionally, they may process orders, update records, and coordinate with other FedEx departments to address service concerns. Strong communication skills, problem-solving abilities, and attention to detail are essential for this role.

What are the key skills and qualifications needed to thrive in the Fedex Customer Service Representative position, and why are they important?

To thrive as a Fedex Customer Service Representative, you need strong communication skills, problem-solving abilities, and familiarity with basic office software, often supported by a high school diploma or equivalent. Experience with customer relationship management (CRM) systems and shipping or tracking software is commonly required. Being patient, detail-oriented, and adaptable helps you handle diverse customer needs and resolve issues effectively. These skills are crucial for maintaining positive customer experiences and ensuring efficient package management and delivery support.

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Fedex Customer Service Representative jobs near you
Customer Service Representative (CSR)

Customer Service Representative (CSR)

Oasis Alignment Services

Pensacola, FL

$15.25 - $20.50/hr

Other

Posted 6 days ago

Job description

The primary function of the Customer Service Representative (CSR) is to provide direct customer service and operational support for the South Region. This includes assisting with ongoing sales, marketing, administrative and project management efforts. Additionally, the CSR will work with the Regional Manager, developing existing and prospective OASIS customers to obtain the regions revenue and growth targets.
Requirements
The Customer Service Representative (CSR) will:
• Provide customer resolution to South region phone calls and emails or forward to the appropriate internal contact.
• Enter new, and maintenance of existing customer and contact information into the OASIS CRM
• Process inbound customer requests including the entry of sales opportunities into the OASIS CRM
• Assist South Regional Manager with real-time maintenance of sales opportunities through the processing of related activities as assigned in the CRM
• Communicate with South Regional Manager in both verbal and written form regarding processing and status of sales opportunities
• Develop quotes, based on information gathered from customers or OASIS staff, with turnaround time and quality being at the highest level of priority
• Assist with scheduling needs through direct interface with company scheduler
• Proactively prospect customers in an effort to increase sales opportunities and grow regional revenue
• Be responsible for a variety of administrative and office management duties to assist the Regional Manager with support of the regional office and field team. (Vendor management, supplies, expense and purchasing support, shipping and receiving, etc.)
Ideal candidates will have/be:
• Good communication and interpersonal skills for interactions with internal and external customers.
• A basic understanding of normal purchasing, invoicing, quoting, sales and customer service processes.
• General understanding of industrial manufacturing processes and equipment.
• Working knowledge of Microsoft Word, Excel and Outlook.
• Good organizational and time management skills.
• Dependable, self-motivated and a self-starter.
• Take ownership of support functions and responsibilities.
• The ability to work well with others
This position is not remote, it requires the CSR to report to the Pensacola office Monday-Friday.

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