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Fedex Customer Service Representative Jobs (NOW HIRING)

PostNet

Customer Service Representative

Spanaway, WA · On-site

$16 - $20/hr

May help to train and mentor Customer Service Representatives. WHAT YOU BRING TO THE TABLE ... Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff * Sorts and ...

PostNet

Customer Service Representative

Mission, TX · On-site

$8 - $9/hr

May help to train and mentor Customer Service Representatives. WHAT YOU BRING TO THE TABLE ... Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff * Sorts and ...

PostNet

Retail Customer Service Representative

Bronx, NY · On-site

$17/hr

Training & development Retail Customer Service Representative - Benefit and Perks * Competitive ... Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff * Sorts and ...

PostNet

Customer Service Representative

Tomball, TX · On-site

$12 - $15/hr

May help to train and mentor Customer Service Representatives. WHAT YOU BRING TO THE TABLE ... Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff * Sorts and ...

PostNet

Retail Customer Service Representative

NM · On-site

$15/hr

Paid time off Retail Customer Service Representative - Benefit and Perks * Competitive Compensation ... Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff * Sorts and ...

La Canasta Mexican Food Products LLC.

Be Seen First

Customer Service Representative

Phoenix, AZ · On-site

$18 - $24/hr

Currently seeking a bilingual (English/Spanish) Customer Service Representative. In this role, you ... Air Freight, FedEx with Warehouse Manager. 16. Communicate with Production, Shipping, and ...

La Canasta Mexican Food Products LLC.

Be Seen First

Customer Service Representative

Phoenix, AZ · On-site

$18 - $24/hr

Currently seeking a bilingual (English/Spanish) Customer Service Representative. In this role, you ... Air Freight, FedEx with Warehouse Manager. 16. Communicate with Production, Shipping, and ...

Performance Food Group

Customer Service Rep

Rice, MN · On-site

$21 - $22/hr

FedEx processing * Attend training and Customer Service meetings. * Performs other related duties ... A team of sales reps, chefs, consultants, and other experts builds close relationships with ...

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Fedex Customer Service Representative information

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How much do fedex customer service representative jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for fedex customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How do I get a customer service representative at FedEx?

To become a FedEx Customer Service Representative, you can apply through the FedEx careers website or job portals. The role typically requires good communication skills, customer service experience, and the ability to handle inquiries and resolve issues efficiently. Training is provided on company systems and procedures once hired.

What are the typical daily responsibilities of a FedEx Customer Service Representative?

As a Fedex Customer Service Representative, your day-to-day responsibilities include assisting customers with package tracking, answering inquiries about shipping options, resolving delivery or billing issues, and providing information about Fedex services and policies. You will typically handle inquiries via phone, email, or in-person at service centers, while working closely with drivers, operations teams, and other support staff to ensure timely and accurate service. Strong multitasking skills are important, as you may need to manage several requests simultaneously and prioritize urgent issues. This role often serves as a key point of contact between customers and the company, contributing directly to customer satisfaction and retention.

What is a FedEx Customer Service Representative?

A FedEx Customer Service Representative assists customers with inquiries regarding shipments, tracking, delivery, and account services. They handle phone calls, emails, and in-person interactions to provide information, resolve issues, and ensure customer satisfaction. Additionally, they may process orders, update records, and coordinate with other FedEx departments to address service concerns. Strong communication skills, problem-solving abilities, and attention to detail are essential for this role.

What are the key skills and qualifications needed to thrive in the FedEx Customer Service Representative position, and why are they important?

To thrive as a Fedex Customer Service Representative, you need strong communication skills, problem-solving abilities, and familiarity with basic office software, often supported by a high school diploma or equivalent. Experience with customer relationship management (CRM) systems and shipping or tracking software is commonly required. Being patient, detail-oriented, and adaptable helps you handle diverse customer needs and resolve issues effectively. These skills are crucial for maintaining positive customer experiences and ensuring efficient package management and delivery support.

More about Fedex Customer Service Representative jobs
What cities are hiring for Fedex Customer Service Representative jobs? Cities with the most Fedex Customer Service Representative job openings:
What are the most commonly searched types of Fedex Customer Service Representative jobs? The most popular types of Fedex Customer Service Representative jobs are:
What states have the most Fedex Customer Service Representative jobs? States with the most job openings for Fedex Customer Service Representative jobs include:
What job categories do people searching Fedex Customer Service Representative jobs look for? The top searched job categories for Fedex Customer Service Representative jobs are:
Fedex Customer Service Representative jobs near you
Infographic showing various Fedex Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Washington Generators

Kent, WA

$23 - $28/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 days ago

Job description

Customer Service Representative - HVAC & Generator Division

Company: Washington Generators & Pelican Heating and Air

Location: Kent, WA (onsite)

Schedule: Monday-Friday, 8:00 am - 4:30 pm

Pay: $23.00 - $28.00/hour, depending on experience

Washington Generators and Pelican Heating and Air have proudly served the Pacific Northwest for over 31 years. Our reputation is built on honest, high-quality work and an unwavering commitment to exceptional customer service. As we continue to grow, we're looking for a reliable, tech-savvy Customer Service Representative to support both our HVAC and generator divisions.

Who We're Looking For:

We're looking for a dynamic, customer-focused professional with ServiceTitan experience (or the ability to learn), ideally from a local HVAC company, who can confidently manage a mix of HVAC and generator service coordination. The ideal candidate has a friendly, engaging personality with a strong phone presence and excels in both scheduling and dispatching in a fast-paced environment. Adaptability with computer systems is a must, along with a willingness to learn and grow, especially as we integrate more AI tools into our operations. If you're someone who enjoys problem-solving, communicating with customers, and supporting a high-performing team, we'd love to meet you.

Why Join Our Team?

  • Advancement opportunities
  • Health (95% covered by employer), Dental, and Vision insurance
  • 6.5 days Paid Vacation
  • 11 Paid Holidays
  • Sick Time accrued at 1 hour per 40 hours worked
  • 401k with 4% company match

Key Responsibilities:

  • Answer incoming calls and provide exceptional service to new and existing customers
  • Schedule and dispatch service calls for both HVAC and generator technicians
  • Make outbound calls to schedule maintenance visits or follow up on estimates and sales leads
  • Support filter sales and assist with light upselling when needed
  • Accurately enter service and registration data into ServiceTitan
  • Perform administrative duties such as photocopying, faxing, filing, mail sorting, and supply inventory
  • Greet visitors and route calls or messages to appropriate team members
  • Coordinate deliveries and express mail (FedEx, UPS, etc.)

What You Bring to the Team:

  • A friendly, professional personality with strong phone communication skills
  • Proven ability to manage scheduling, dispatching, and outbound calls in a fast-paced setting
  • Tech-savvy with the ability to quickly learn and adapt to new computer systems
  • An openness to growth and a proactive mindset toward using AI tools as they become more integrated
  • Strong problem-solving skills and a collaborative approach to supporting team success
  • Comfortable making outbound calls and conducting light sales/upselling when appropriate
  • Experience working with permits or as a permit technician is preferred
  • Spanish-speaking is a plus

Join Our Team:

If you're ready to be part of a company that values teamwork, professionalism, and doing the right thing for our customers, we encourage you to apply today!


Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.

Apply