ZipRecruiter

Log In

1

Fema Customer Service Jobs (NOW HIRING)

AECOM

Insurance Specialists

Louisville, KY · On-site

Stafford Act and FEMA's Disaster Assistance Policy (DAP) 9580.2. You will play a key role in ... Deliver Exceptional Service: Maintain strong relationships with state emergency management officers ...

SYS Integration

Contact Center Representative

Houston, TX · Remote

$16 - $20.75/hr

This remote Contact Center Representative (CSR) position will be in support of a government agency, which is the Federal Emergency Management Agency (FEMA). This CSR position will be primarily ...

SYS Integration

Contact Center Rep

Mcallen, TX · Remote

$16.75 - $21.75/hr

This remote Contact Center Representative (CSR) position will be in support of a government agency, which is the Federal Emergency Management Agency (FEMA). This CSR position will be primarily ...

SYS Integration

Contact Center Representative

Boerne, TX · Remote

$16.75 - $21.50/hr

This remote Contact Center Representative (CSR) position will be in support of a government agency, which is the Federal Emergency Management Agency (FEMA). This CSR position will be primarily ...

SYS Integration

Contact Center Rep

Albuquerque, NM · Remote

$16.25 - $21/hr

This remote Contact Center Representative (CSR) position will be in support of a government agency, which is the Federal Emergency Management Agency (FEMA). This CSR position will be primarily ...

SYS Integration

Contact Center Representative

Tucson, AZ · Remote

$15.25 - $19.75/hr

This remote Contact Center Representative (CSR) position will be in support of a government agency, which is the Federal Emergency Management Agency (FEMA). This CSR position will be primarily ...

SYS Integration

Contact Center Representative

Orlando, FL · Remote

$16.50 - $21.50/hr

This remote Contact Center Representative (CSR) position will be in support of a government agency, which is the Federal Emergency Management Agency (FEMA). This CSR position will be primarily ...

next page

Showing results 1-20

All JobsFema Customer Service Jobs

Fema Customer Service information

See salary details

$9

$18

$26

How much do fema customer service jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for fema customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Fema Customer Service position, and why are they important?

To thrive as a FEMA Customer Service representative, you typically need experience in customer support, strong verbal and written communication skills, and a high school diploma or equivalent. Familiarity with case management systems, call center software, and federal or disaster relief processes is often required. Patience, empathy, and problem-solving abilities help you effectively assist individuals during stressful situations. These skills ensure accurate information delivery, compassionate support, and efficient resolution of customer inquiries during disaster response and recovery.

What does a typical day look like for a FEMA Customer Service representative?

A typical day for a FEMA Customer Service representative involves handling inbound calls or messages from individuals affected by disasters, answering questions about relief programs, and assisting with application or claim processes. You will work closely with other team members and different FEMA departments to resolve complex issues and refer cases as needed. The pace can be fast and emotionally charged, as you help people during challenging times, but you’ll receive comprehensive training and ongoing support to handle these situations effectively. This role offers opportunities to develop valuable crisis communication skills and to make a meaningful difference in communities impacted by disasters.

What is a FEMA Customer Service job?

A FEMA Customer Service job involves assisting disaster survivors by providing information, answering questions, and guiding them through the recovery process. Representatives may work in call centers or disaster recovery centers, handling inquiries about disaster assistance programs, application status, and required documentation. Strong communication and problem-solving skills are essential for this role.

More about Fema Customer Service jobs
What cities are hiring for Fema Customer Service jobs? Cities with the most Fema Customer Service job openings:
What are the most commonly searched types of Fema Customer Service jobs? The most popular types of Fema Customer Service jobs are:
What states have the most Fema Customer Service jobs? States with the most job openings for Fema Customer Service jobs include:
What job categories do people searching Fema Customer Service jobs look for? The top searched job categories for Fema Customer Service jobs are:
Fema Customer Service jobs near you
Infographic showing various Fema Customer Service job openings in the United States as of July 2026, with employment types broken down into 73% Full Time, 13% Part Time, 7% Temporary, and 7% Contract. Highlights an 93% In-person, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Opportunities to support FEMA

Opportunities to support FEMA

OneGlobe LLC

Washington, DC • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 17 days ago

Job description

OneGlobe is seeking talented professionals to support Department of Homeland Security Federal Emergency Management Agency (FEMA). These positions will support modern initiatives to improve systems.
All positions must be performed in the continental United States and are currently remote with a preference for the Washington DC Metro Area.
Positions will be available in the following skill areas. Minimum requirements will vary based on role, level, education and experience:?
  • Project Management
  • Business Analysts
  • Application Developers
  • Web Developers
  • Testing & Quality Assurance
  • Database Administrators
  • Security Operations SMEs
  • AI/ ML Data Scientists
  • FEMA SMEs
  • Cloud
  • IT Infrastructure

Qualifications
EDUCATION AND EXPERIENCE:
  • Minimum requirements will vary based on role, level, education and experience?

CLEARANCE REQUIREMENT:
  • Must be a U.S. Citizen to be able to successfully obtain a DHS Public Trust.

About OneGlobe:
OneGlobe LLC was founded in 2005 to provide quality Information Technology solutions that exceed expectations. We focus on IT System Modernization using agile software development practices and DevSecOps to deliver intuitive and maintainable systems that we help our customers improve their processes and capabilities.
We provide full service IT solutions and have the skill to identify, plan and perform cost-saving steps throughout the system lifecycle to enhance system efficiency, while optimizing the value that we deliver to our customers. Our team has the drive and right mindset to feel ownership on the projects they work. They partner with our customers to give the extra effort sometimes required to deliver success.
We provide highly competitive benefits package to include: extensive medical/dental/vision, 7% of your annual salary toward 401(k), Paid Time Off (PTO), $5K annually toward ongoing education and training, and more. We also have monthly social and tech events!
See additional positions at: https://www.oneglobeit.com/joinus/
OneGlobe is a proud equal opportunity employer. We are a drug free, EEO employer committed to a diverse workforce. We will consider all qualified candidates regardless of race, color, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity, family responsibilities, disability, political affiliation or veteran status.

Apply