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Fema Customer Service Jobs (NOW HIRING)

LOGC2

FEMA Application Developer

Emmitsburg, MD · On-site

$82K - $92K/yr

FEMA Public Trust or T4 Public Trust. * Must be able to write SQL Server, HTML, CSS, JavaScript ... Demonstrate high-end customer service skills and excellent written and verbal communication skills.

ONEGLOBE LLC

Opportunities to support FEMA

Washington, DC · Remote

$110K - $180K/yr

... our customers improve their processes and capabilities. We provide full service IT solutions and have the skill to identify, plan and perform cost-saving steps throughout the system lifecycle to ...

OneGlobe LLC

Opportunities to support FEMA

Washington, DC · On-site

$110K - $180K/yr

... our customers improve their processes and capabilities. We provide full service IT solutions and have the skill to identify, plan and perform cost-saving steps throughout the system lifecycle to ...

AECOM

Insurance Specialists

Louisville, KY

Stafford Act and FEMA's Disaster Assistance Policy (DAP) 9580.2. You will play a key role in ... Deliver Exceptional Service: Maintain strong relationships with state emergency management officers ...

AECOM

Insurance Specialists

Louisville, KY · On-site

Stafford Act and FEMA's Disaster Assistance Policy (DAP) 9580.2. You will play a key role in ... Deliver Exceptional Service: Maintain strong relationships with state emergency management officers ...

AECOM

Insurance Specialists

Louisville, KY

Stafford Act and FEMA's Disaster Assistance Policy (DAP) 9580.2. You will play a key role in ... Deliver Exceptional Service: Maintain strong relationships with state emergency management officers ...

AECOM

Insurance Specialists

Louisville, KY · On-site

Stafford Act and FEMA's Disaster Assistance Policy (DAP) 9580.2. You will play a key role in ... Deliver Exceptional Service: Maintain strong relationships with state emergency management officers ...

Xactus

Customer Support Specialist - Flood

Broomall, PA · On-site +1

... services, employee discounts and more. SUMMARY: The Customer Support Specialist reviews and ... Experience with FEMA mapping and/or flood zone determinations preferred. QUALIFICATIONS: To perform ...

Systems Integration Inc

Contact Center Rep

Del Rio, TX · On-site

$14.25 - $18.25/hr

This remote Contact Center Representative (CSR) position will be in support of a government agency, which is the Federal Emergency Management Agency (FEMA). This CSR position will be primarily ...

SYS Integration

Contact Center Rep

Mcallen, TX · Remote

$16.75 - $21.75/hr

This remote Contact Center Representative (CSR) position will be in support of a government agency, which is the Federal Emergency Management Agency (FEMA). This CSR position will be primarily ...

Systems Integration Inc

Contact Center Rep

Las Cruces, NM · On-site

$12.75 - $16.50/hr

This remote Contact Center Representative (CSR) position will be in support of a government agency, which is the Federal Emergency Management Agency (FEMA). This CSR position will be primarily ...

SYS Integration

Contact Center Representative

Tucson, AZ · Remote

$15.25 - $19.75/hr

This remote Contact Center Representative (CSR) position will be in support of a government agency, which is the Federal Emergency Management Agency (FEMA). This CSR position will be primarily ...

SYS Integration

Contact Center Representative

Orlando, FL · Remote

$16.50 - $21.50/hr

This remote Contact Center Representative (CSR) position will be in support of a government agency, which is the Federal Emergency Management Agency (FEMA). This CSR position will be primarily ...

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Fema Customer Service information

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How much do fema customer service jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for fema customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a FEMA Customer Service?

A FEMA Customer Service job involves assisting disaster survivors by providing information, answering questions, and guiding them through the recovery process. Representatives may work in call centers or disaster recovery centers, handling inquiries about disaster assistance programs, application status, and required documentation. Strong communication and problem-solving skills are essential for this role.

What does a FEMA Customer Service do?

A typical day for a FEMA Customer Service representative involves handling inbound calls or messages from individuals affected by disasters, answering questions about relief programs, and assisting with application or claim processes. You will work closely with other team members and different FEMA departments to resolve complex issues and refer cases as needed. The pace can be fast and emotionally charged, as you help people during challenging times, but you’ll receive comprehensive training and ongoing support to handle these situations effectively. This role offers opportunities to develop valuable crisis communication skills and to make a meaningful difference in communities impacted by disasters.

What are the key skills and qualifications needed to thrive in the FEMA Customer Service position?

To thrive as a FEMA Customer Service representative, you typically need experience in customer support, strong verbal and written communication skills, and a high school diploma or equivalent. Familiarity with case management systems, call center software, and federal or disaster relief processes is often required. Patience, empathy, and problem-solving abilities help you effectively assist individuals during stressful situations. These skills ensure accurate information delivery, compassionate support, and efficient resolution of customer inquiries during disaster response and recovery.

How to get hired with FEMA?

To get hired as a FEMA customer service representative, applicants should review current job openings on the official FEMA careers website, ensure they meet the minimum qualifications such as customer service experience and relevant skills, and complete the online application process. Additional requirements may include passing background checks and sometimes obtaining specific certifications or training related to emergency management or disaster response.

What skills are needed for FEMA customer service remote work?

FEMA customer service remote workers need strong communication skills, problem-solving abilities, and proficiency with computer systems and customer service software. They should also have good organizational skills, the ability to work independently, and often require familiarity with emergency management protocols and certifications. Adaptability and patience are essential for handling diverse inquiries and stressful situations remotely.
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Fema Customer Service jobs near you
Infographic showing various Fema Customer Service job openings in the United States as of August 2026, with employment types broken down into 61% Full Time, 26% Part Time, 9% Temporary, and 4% Contract. Highlights an 87% In-person, and 13% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

FEMA Application Developer

LOGC2

Emmitsburg, MD • On-site

$82K - $92K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Description:

Connected Logistics is seeking an Application Developer to add to our Information Technology Support Services team in support of the Federal Emergency Management Agency (FEMA) at the National Emergency Training Center (NETC) in Emmitsburg, Maryland.


Responsibilities Include:

  • Design and develop high-quality, scalable software applications using various programming languages and technologies.
  • Analyze user requirements and translate them into technical specifications.
  • Write clean, efficient, and well-documented code.
  • Collaborate with cross-functional teams including product managers, designers, and other developers.
  • Perform code reviews and provide constructive feedback to team members.
  • Debug and resolve software defects.
  • Maintain and improve existing applications.
  • Conduct thorough testing to ensure application performance and reliability.
  • Implement security best practices in application development.
  • Stay updated with emerging technologies and industry trends.
  • Other duties may be required to perform as needed.

Requirements:
  • US Citizenship required.
  • Onsite Emmitsburg, Maryland.
  • FEMA Public Trust or T4 Public Trust.
  • Must be able to write SQL Server, HTML, CSS, JavaScript (including jQuery, jQuery plug-ins, and various other 3rd party JavaScript libraries), Must be capable of writing client and web-based applications using Classic ASP, ASP.NET, Visual Basic, .NET, C#, and Microsoft Access.
  • Experience using Microsoft Visual Studio and SQL Server Management Studio.
  • Skill in working independently, multitasking, prioritizing projects, and meeting deadlines.
  • Skill in using analytical and research skills in performance of job duties.
  • Demonstrate high-end customer service skills and excellent written and verbal communication skills.
  • Skill in establishing and maintaining cooperative working relationships with others.
  • Ability to present ideas in user-friendly language.
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Self-motivated to learn, troubleshoot, and complete projects.

Total Rewards Statement


We believe in fairness and clarity throughout our hiring process. The anticipated salary range for this position is $82,000.00 - $92,000.00 USD. This is a good-faith range based on factors such as your experience, geographic location, and any applicable contractual requirements, and may vary slightly.


Beyond salary, we provide a robust benefits package and encourage ongoing professional development, because your growth and well-being matter to us. We’re excited to support you in building a rewarding career with us!


Connected Logistics respects the need for confidentiality for all applicants.


Connected Logistics has been named a 2026 WTOP Top Workplace in the medium-sized business category. Our mission is clear: we deliver mission-focused IT, cybersecurity, logistics, and enterprise modernization support to federal agencies. When we invest in our people and create an environment where they feel valued and empowered, we deliver stronger outcomes for our clients and the missions we support.


Connected Logistics offers an excellent benefits package that includes health, dental, vision, life, and disability insurance, a great 401(k) package, and generous Paid Time Off.


EOE/Disability/Veterans